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威尼斯帕帕多普利美憬閣索菲特酒店的評價

4 out of 5
威尼斯帕帕多普利美憬閣索菲特酒店
Santa Croce 245, Giardini Papadopoli, Venice, VE

評價

9.2

卓越

10 分評分，優異；923 則評價中有 623 則" "
8 分評分，不錯；923 則評價中有 238 則" "
6 分評分，一般；923 則評價中有 36 則" "
4 分評分，欠佳；923 則評價中有 16 則" "
2 分評分，很差；923 則評價中有 10 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.2/10 

環保程度

評價

4/10 欠佳

Wong

家人同遊
讚好：整潔度
不滿：職員與服務
Regret upgrade "Suite Room150 on the ground floor.
A Room next to Kitchen. This hotel provided us a offer of Euro100 per night to upgrade to an "Suite". I appreicate her offer and asked if I could look at the room first before making decision. Instead of let us check the room, the manager response by provide another special offer of Euro 50 per night for upgrade. When we goto the room, we find that it is a lonely room in the ground floor next to the kitchen. We found that there is only 1 room with room no. 150 in the floor. We could see only 1 room in the floor plan. The room is a "Suite" but no view, very dark. It seems like it is not a regular hotel guest room. I felt very uncomfortable and request to change room or change to my original room type within 5 mins. My reason is the room is only 1 room in that floor, next to kitchen and very dark. The staff refuse to change room and we have no choice to stay 1 night and cancel the 2nd night. (Originally we book 2 nights.) I think the major problem was the manager don't let us check the room first. Just provide a big discount as response to attract you to take the offer.
Room 150
Only 1 room in this floor, next to Kitchen.
於 2023 年 7 月住了 3 晚
Pamela Merlini - General Manager 於 2023年9月5日的回應
Dear Guest,We are deeply sorry to read your disappointment relating you recent stay with us, probably generated by a misunderstanding upon your arrival.Your reservation was made online for a Double Room for 2 persons, but upon check-in you were in 3 persons.This is the reason why we had to change the room originally booked, as for legal reasons it was impossible to accommodate the three of you in a double room.Our triple rooms were already sold so we had to offer you an upgrade in a Suite, the only solution suitable for you to avoid you to pay for a second room, much more expensive.The room you mention is our Bloom Suite, one of our newest room, elegantly decorated with venetian marble floor and Murano chandeliers, a private terrace/garden and an enchanting view on the canal.We can absolutely guarantee that the room is on the opposite site and different floor from the kitchen; we apologize for not having showed you the room before, but actually it was the only alternative available for that night.Please also allow us to say that the supplement of 100 Euro per night (than lowered to 50 Euro to meet your requests) was a really good offer considering that it was for the upgrade of 2 room categories plus the extra fee for the third person.We offered you the opportunity to change room the day after, as in the afternoon (around 17.30-18.00) most of guests were already checked-in, but you preferred to leave after one night.We have done our utmost to try to find a way to fulfill your wishes, and we regret for not having been able to live your expectations in the occasion.We hope to have the opportunity to regain your trust in a future.Best regards

10/10 優異

Bo Fun

於 2023 年 7 月住了 3 晚

8/10 不錯

Lingling

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2023 年 4 月住了 3 晚

8/10 不錯

LEE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間很舒適，就是服務方面比較死板，當天跟酒店說明不需要清潔房間，晚上向酒店提出需要送2支飲用水時被告知因爲只有在清潔房時提供的支裝水免費，現在的話需要付費。
於 2018 年 10 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Well done
We are really appreciated the sweet " gift" from the hotel management. The champine and strawberries made our day. The hotel is allegant with floral smell all around the corner. We can tell it is a high class hotel with the worth money sending. Room is clean and tidy. A Special thanks to the housekeeping.
於 2018 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
适合家庭出游
於 2017 年 8 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Kar On

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
這是我和太太蜜月旅行，酒店晚上給了很驚喜的祝賀，好細心，服務很好，給了我們好心刻愉快旅程

8/10 不錯

Keigo (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
尚算方便的酒店
距離車站並不算太遠，約15分鐘路程吧！附近環境不錯，住的房間可以看見河道，房間也很大。樓下reception的英文不錯，亦樂於協助。只是老公說房間的地毯好像有點髒。不過總括而言這酒店還是不錯的。

6/10 一般

Mak (Hong Kong)

不滿：整潔度和客房舒適度
so far so good
The restaurant is Great. However, the room is small and old. Hygience is also a problem. I found some hairs in the bathroom.

10/10 優異

Heng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：整潔度和客房舒適度

6/10 一般

ka lai niko

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
生日驚喜讓我難忘,沒遇到雨天淹水,是個很方便值得入住的好地方!
入住當天剛好是我的生日,晚上飯店準備了香檳送到房間,給了我很大的驚喜,飯店的bar的餐點(羊排和義大利麵)都非常好吃,早餐的牛肉也很好吃, 入住兩晚覺得很不錯,可惜check out當天下雨,飯店淹水,拖著大行李要去搭火車有點不方便,必須請當地的人力拖車幫我們運送(兩件大型理收費單趟15歐)價錢算合理,但飯店沒有配合,要自己找!這點比較可惜~其他我都很滿意!是個我還會再回去住的飯店!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
the room is just the same as its name -- luxury
The room is just the same as its name -- luxury room. Though it's just at the road, we will not feel there's too many noise or something else, but just enjoy the alley canal view very much. We will recommend you to stay there for your vacation definitely. But we wish to receive more smiles of the counter staff next time.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
謝謝飯店的驚喜
因為訂房的時候有備註蜜月旅行!!飯店特別幫我們準備了香檳跟水果!!很驚喜!!也很感謝!!飯店櫃檯24HR服務!!不用擔心太早退房會沒有服務人員!!

6/10 一般

Anonymous

不滿：職員與服務
Unhappy stay, as the hotel required
Unhappy stay, as the hotel required us to pay extra EUR50 for breakfast. When we booked on the web, it stated that the breakfast were included. However, the wording on the voucher was not stated clearly, just "Breakfast....". The hotel did not endorse this and the frontdesk personnel did not tell us when we check-in. Until we checked out, they asked us to pay.

10/10 優異

Ricardo (Malvern)

家人同遊
Perfect hotel for staying in Venezia, classy in tune with the city!
於 2024 年 4 月住了 1 晚

10/10 優異

Jerry (Old Saybrook)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great place to stay. Staff was very professional and friendly.
於 2024 年 4 月住了 1 晚

10/10 優異

veronica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and amazing location to shops, restaurants and bus
於 2024 年 3 月住了 1 晚

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Klaus

於 2024 年 3 月住了 2 晚

10/10 優異

José Eduardo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location

10/10 優異

Hongshi

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Bertrand

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 6 晚

10/10 優異

Jason

10/10 優異

JINKOOK

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
이태리 가족여행
좋은 위치 좋은 시설 좋은 서비스
於 2023 年 11 月住了 2 晚

10/10 優異

Ennio (Salgareda)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
hotel pulito e silenzioso con ottima coalzione
於 2023 年 11 月住了 1 晚

10/10 優異

sangjun

於 2023 年 11 月住了 2 晚

10/10 優異

Todd

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff and the rooms were wonderful.
於 2023 年 11 月住了 3 晚

10/10 優異

John

家人同遊
讚好：住宿狀況
Wonderful
於 2023 年 10 月住了 5 晚

10/10 優異

John A

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super location
Super location. 2 minutes walk from Piazzale Roma. Fine rooms. Excellent breakfast buffet. Have stayed here before and will probably stay again. MY first choice for Venice.
於 2023 年 10 月住了 6 晚

10/10 優異

Debra

讚好：整潔度、職員與服務、設施服務和住宿狀況
Incredibly friendly and accomodating staff. No ask was too big for them. They wanted to make sure my stay was perfect. The staff were wonderful, the hotel is conveniently located, super clean and quiet. Beautiful! Can’t wait to return again next year. Will definitely stay here! Highly reccomend!
於 2023 年 10 月住了 2 晚

8/10 不錯

susan

商務旅客
讚好：整潔度和職員與服務
Good location for parking
於 2023 年 10 月住了 2 晚

10/10 優異

Catherine (Chicago)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I highly recommend the Hotel Papadopoli Venezia. The hotel is beautiful and conveniently located near the bus and the train station. The staff was friendly and very helpful.
於 2023 年 10 月住了 6 晚

8/10 不錯

Cindyann

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful hotel, friendly staff.
於 2023 年 10 月住了 1 晚

8/10 不錯

Audrey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super close to the people mover. Facility was nice, but the stains on the 1st floor carpet were undesirable for the money we spent. Housekeeping didnt check the minibar prior to our arrival, there was a half empty bottle of sparkling water.
於 2023 年 10 月住了 2 晚

10/10 優異

Hannes

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 優異

brett

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and car parking near by that the hotel helped us with Plenty of restaurants close by and close to train stations (300m) Highly recommended
於 2023 年 10 月住了 2 晚

6/10 一般

Lynn

伴侶同遊
Rooms were too hot even with AC on
於 2023 年 10 月住了 2 晚
Pamela Merlini - General Manager 於 2023年10月11日的回應
Dear Guest, Thank you for sharing your feedback relating your last stay with us.We regret to read that your experience did not meet your expectations; weather in these days is actually too hot for the current season, however Air Conditioning is still working in all rooms and common areas, to face the last dregs of the warm season.We hope to have the chance to welcoming you back as our guests during your next journey to Venice,Best regards

10/10 優異

Marin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Less than 10 min walking from the train station, on a side canal, busy but relatively quiet area. We enjoyed staying there 3 nights in July. Tastily decorated hotel interior – hallways, bar, breakfast room, and terrace. Our Deluxe double room with canal view & balcony was roomy enough, the bed and bathroom excellent and it had a very efficient and quiet AC system. Very good breakfast, with lots of tasty fresh products. We were treated professionally, with care and friendly similes – thanks for your service.
於 2023 年 6 月住了 3 晚

8/10 不錯

Peter

於 2023 年 9 月住了 1 晚

10/10 優異

Matt

於 2023 年 9 月住了 2 晚

8/10 不錯

Elena

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Susan

伴侶同遊
讚好：設施服務
Breakfast was wonderful. Enjoyed the bar area in the evening.
於 2023 年 9 月住了 3 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel, staff was very helpful.
於 2023 年 9 月住了 4 晚

10/10 優異

Jose

讚好：整潔度、職員與服務和住宿狀況
Excelentes instalaciones
於 2023 年 9 月住了 2 晚

10/10 優異

Brigitte

於 2023 年 8 月住了 3 晚

8/10 不錯

José Rodrigo

讚好：整潔度、職員與服務和住宿狀況
Nice garden
於 2023 年 8 月住了 1 晚