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馬可波羅燈籠的評價

馬可波羅燈籠
Sestiere San Marco, 4987, Venice, VE

評價

8.6

優異

10 分評分,優異;353 則評價中有 189 則" "
8 分評分,不錯;353 則評價中有 108 則" "
6 分評分,一般;353 則評價中有 35 則" "
4 分評分,欠佳;353 則評價中有 14 則" "
2 分評分,很差;353 則評價中有 7 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

YUN NI

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
No lift, suitable for travelers with light luggage
於 2019 年 9 月住了 1 晚
Riccardo 於 2019年9月20日的回應
Dear Yun Ni, sure we haven't the lift (as for all the building of 500/600 years old) and usually we help our guests for that many Thanks for your vote, we hare happy that yoy have been well at our Inn

8/10 不錯

CHIYA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
用心經營,態度親切
riccardo 於 2018年3月9日的回應
Many Thanks for the review kind regards

10/10 優異

Claire (Taiwan)

讚好:職員與服務
Good location !
地點位置非常好,若從機場出發只需搭橘線的船50分鐘即到達Rialto,直走三分鐘即可到達旅館,絕對不會迷路!附近就是聖馬可廣場及名店街,晚上欣賞完夜景也不用擔心路途遙遠。老闆非常親切熱情溫暖人心!非常值得入住!

6/10 一般

Rocky

於 2023 年 10 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael was very helpful.He provided information on how to go around and good restaurants. Lanterna is very easy to find close to Rialto and the Vaporreti. It was a memorable stay. There was no lift so prepare to carry your luggages and go up and down the stairs. It was a memorable stay.
於 2023 年 9 月住了 2 晚

4/10 欠佳

Markus

不滿:整潔度、住宿狀況和客房舒適度
The location was great. Friendly service at the front desk. Several issues wrong with the room. The refrigerator in the room didn’t work, the toilet seat was not properly secured to the toilet and kept moving. Pinching hazard. The carpet was old, spotted and very disgusting. The shower was filthy and didn’t seem to be cleaned in a long time. Dirt stains on tiles including mold in the bottom tiles. There was never a mention of endless steep stairs up to our room!! When the issues were reported, there was nothing corrected. The price for our room was way over priced!! Low end Hotel!! Not fit for dog and we will definitely not recommend this hotel to anyone!!
於 2023 年 9 月住了 2 晚

10/10 優異

Teresa (Eugene)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We enjoyed our stay at Lanterna di Marco Polo. It was initially a bit confusing as there was no check-in staff for our arrival around 6pm. However, we did receive an email with instructions to help us get access into the building. The staff member the next morning was very helpful & kind—thank you! Room bedding & decor is quite outdated, but the room was clean & the air conditioning was great. There are no elevators, so if I were staying here again I would request a room in a lower level especially if one is traveling with heavy luggage &/or has a hard time with stairs in general. It’s conveniently located within a 3-4 minute walk to water transportation. Everything is fairly walkable in Venice, and we found excellent restaurants & shopping within minutes of the hotel.
於 2023 年 7 月住了 1 晚

10/10 優異

jared

家人同遊
讚好:整潔度、職員與服務和住宿狀況
very nice staff plumbing was modernized
於 2023 年 6 月住了 4 晚

8/10 不錯

Michael

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯

Troy (Bellbowrie)

讚好:整潔度和職員與服務
It’s old but ok and in a good spot.
於 2023 年 6 月住了 2 晚

4/10 欠佳

JOSE LUIS

伴侶同遊
讚好:整潔度
Esta muy bien situada. Es un hotel tranquilo sin mucho ajetreo. No tiene casi servicios, excepto la habitación. Pero lo peor es que nos quisieron cobrar otra vez la tasa turística que ya habíamos pagado con la factura. Es decir, intentan timar al huésped, así que ojo con eso.
於 2023 年 5 月住了 3 晚

8/10 不錯

Marina

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
Office is only open until 1:00 pm but I was sent several messages from Anna on how to get in the property which was straight forward and easy. Michael and Anna were extremely helpful throughout our stay and the hotel is on the Centre of Rialto which was walking distance to everything. The Rialto bridge is a 5 minute walk. Great location and super helpful staff.

10/10 優異

Dana

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We had a wonderful stay! Very helpful.
於 2023 年 5 月住了 1 晚

10/10 優異

Gregory

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The check-in was easy and the receptionist was extremely pleasant and helpful when we had questions.
於 2023 年 5 月住了 2 晚
Anna 於 2023年5月29日的回應
Thank you so much!!!

10/10 優異

Celia

於 2023 年 5 月住了 2 晚

10/10 優異

Greg

讚好:整潔度、職員與服務和住宿狀況
I booked a room last minute for one night. The location was very convenient. The front desk staff was lovely and very welcoming. The room had a historic look/feel but was comfortable, private and nice. The bathroom looked like it had been recently renovated - very nice. I would stay here again!
於 2023 年 5 月住了 1 晚
Anna 於 2023年5月24日的回應
Thank you so much, Mr. Greg,Hope to have your here again!

6/10 一般

Anders

於 2023 年 5 月住了 2 晚

10/10 優異

Ian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent traditional room in the heart of the busy tourist area of Venice. Close to St Marks. Comfortable room. Very clean. Staff were extremely friendly and helpful
於 2023 年 4 月住了 2 晚
Anna 於 2023年5月6日的回應
Thank you so much!

10/10 優異

Anna

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Anna 於 2023年4月14日的回應
Thank you so much, did appreciate!

10/10 優異

Melody

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente
Excelente ubicación, el desayuno delicioso, la habitación, limpia y cómoda. La atención de la chica de recepción excelente.
於 2023 年 3 月住了 2 晚
Anna 於 2023年4月13日的回應
Muchas gracias

10/10 優異

Tõnis

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very lovely place
Very good place to stay. Really comfort and nice. We had our room on the fifth floor and terrace was wonderful.
於 2023 年 4 月住了 3 晚
Anna 於 2023年4月10日的回應
Dear Mr. Mauer,thank you so much for everything!

10/10 優異

Lara

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Anna 於 2023年4月10日的回應
Grazie mille, Lara,Saluti cari

10/10 優異

Ileen

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Location was great close to everything, easy check in, very nice staff very friendly, make sure you read the instructions they provide if you aren’t familiar with European air conditioners haha. Definitely recommend this place and will come back!
於 2023 年 4 月住了 1 晚
Anna 於 2023年4月4日的回應
Thank you so much for your nice commentary,best wishes

10/10 優異

Andreas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wunderbare Unterkunft
Das Hotel war super zentral gelegen. Wir waren zum Carneval in Venedig. Menschenmassen drängten durch die Straßen. Das Hotel war ein absolut ruhiger Rückzugsort. Wir haben den Aufenthalt sehr genossen.
於 2023 年 2 月住了 4 晚
Anna 於 2023年2月22日的回應
Herzlichen Dank fuer Ihre netten Woerter,bis bald, hoeffen wir...

8/10 不錯

Gilles

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location but coffee machine & continental breakfast as mention on my reservation was not included..... I don't know if Expedia not first time.....
Anna 於 2023年2月20日的回應
Dear Sirs, thank you for your nice commentary.Breakfast was not included in the booking you did, anyway you had kettle in the room with coffee, tea and milk, all or free...Best regards

10/10 優異

Kaname

於 2022 年 12 月住了 1 晚
Anna 於 2022年12月20日的回應
Thank you so much!

10/10 優異

Hüseyin

於 2022 年 12 月住了 1 晚
Anna 於 2022年12月7日的回應
Thank you so much, Sir,best wishes to you

6/10 一般

claire

讚好:整潔度和職員與服務
Bien mais pourrait s’améliorer
Très bon accueil bien que la réception ferme à 15h. Directions pour arriver à l’hotel tres clairs. Hôtel très bien placé à 2 minutes de Rialto et 5 minutes de St Marco dans un quartier animé. Côté négatif : faudrait faire quelque chose pour cette moquette dans l’escalier et la montée en général - ça donne très mauvaise impression ! Besoin d’une couette sur le lit puisque la couverture et trop mince en hiver. J’étais obligée de monter le chauffage le soir pour regarder tv etc. Avec une couette ce serait pas nécessaire - et vu le prix de l’energie actuellement.. Pas de rangements dans la salle de bains: un ou deux rayons suffiraient.
於 2022 年 11 月住了 3 晚
Anna 於 2022年12月4日的回應
Merci pour vos mots.Nous prennons note de vos reproches et fairons çe que nous pourrons faire au plus tot

10/10 優異

Narek

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
всё было очень хорошо супер
於 2022 年 11 月住了 3 晚
Anna 於 2022年11月15日的回應
Thank you so much,See you again

10/10 優異

Braeden

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Anna was great! She communicated with us the whole time and was very accommodating to our timeframe and requests. The room was great as well! Windows for fresh air, coffee and tea options, extra pillows. Literally a minutes time to a main transportation area. Close to great shopping, and great food options! Highly recommend
於 2022 年 11 月住了 2 晚
Anna 於 2022年11月7日的回應
Dear Braeden,thank you so much, it was a pelasure to have you here!Also, we found everything (I saw that Emma wrote to you).Hope to meet you again,Have great times

10/10 優異

Dennia

於 2022 年 10 月住了 1 晚
Anna 於 2022年10月31日的回應
Thank you so much!

2/10 很差

Susanne

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Most horrible experience ever
Fotos and description not matching the reality. Dirty and filthy. Carpet disgusting stains. Door to the room was marked as „Privat“?? Bathroom not in the room but on the floor - extremely small. No tables in the breakfast room. Coffee machine was marked with „out of order“. Reception was never occupied therefore a personal complaint was not possible. The most horrible experience with a Hotels.com booking! I expect a full refund. Remove this hotel from your website and app!
Carpet dirty and filthy
於 2022 年 10 月住了 1 晚
Anna 於 2022年10月17日的回應
Mrs. Susanne,first of all you are the first one compaining this way, we have moquette everywhere, would like to take it off, but need low season to do it, and we just arrived in this guesthouse; the bathroom is outside the room in Peperoncino, but you can close yourself inside, you had all keys, and also have a private terrasse. We sent you a confirmation writing all information regarding us, including reception opening times, and had ro reply from you, and also had to write you again to know at what time you were arriving, as it was required... you arrived late, we gave you all instructions per email, and finally you left without paying what you had to pay, next time, be so kind to read infromation about the place you are going to, best regardsAnna

10/10 優異

Manuel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful and accommodating W check in and out. Only stayed one night.
於 2022 年 10 月住了 1 晚
Anna 於 2022年10月6日的回應
Thank you so much!

10/10 優異

özcan

於 2022 年 9 月住了 3 晚
Anna 於 2022年10月6日的回應
Thank you so much!

10/10 優異

Odil

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Very friendly and helpful staff, great location. Definitely recommend it
於 2022 年 9 月住了 3 晚
Anna 於 2022年10月4日的回應
Thank you so much, Mr. Odil,Best regards

10/10 優異

Francoise

於 2022 年 9 月住了 2 晚
Anna 於 2022年9月21日的回應
Thank you so much, Mrs. Francoise,Best wishes

10/10 優異

Krishnel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed here for 4 nights. The location was perfect, staff was friendly and the room was cleaned everyday. I really liked the decor, the air conditioning worked perfectly and there’s a fan. Only complain is we stayed at the top of the building so there were many steps however we really enjoyed our stay here.
於 2022 年 8 月住了 4 晚
Anna 於 2022年9月7日的回應
Dear Krishnel,Thank you so much for your commentary, hope to meet again, best regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Really charming hotel in the centre of Venice, easy to go anywhere for anything, Rialto 3 minutes walk and San Marco 6.
於 2022 年 8 月住了 3 晚
Anna 於 2022年8月27日的回應
Thank you so much, Sirs,Hope to meet you again

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Anna 於 2022年8月16日的回應
Thank you!

10/10 優異

Michele

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Perfect location and very nice room.
於 2022 年 8 月住了 4 晚
Anna 於 2022年8月13日的回應
Thank you so much!

10/10 優異

Shyamalee

於 2022 年 8 月住了 1 晚
Anna 於 2022年8月8日的回應
Thank you so much!

6/10 一般

真實旅客

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Poor quality
The hotel is very old fashioned, and seems to be a traditional Venice hotel experience. However, it was very very basic, not very comfortable, shower and toilet facilities weren’t great and importantly there was no lift so had to walk a windy creepy staircase with all our luggage. The breakfast is also just a croissant and a drink. Another key issue we had was that one of our guests was bitten by a bed bug. We spent most of our time in Venice trying to stay out and just used it as a place to rest our heads. The receptionist was very friendly and helpful, but the hotel is something I wouldn’t recommend.
於 2022 年 8 月住了 1 晚
Anna 於 2022年8月5日的回應
Dear Anonimous, if you would tell us who you are or which room you had, we could check the beds, as you write about bugs, but maybe you mean mosquitos, there are a lot in the city, this is why we provide repellents in all rooms! Regarding the rest, if you would re-read the description of our Locanda, everthing is specified, clear, and also the building is dated 1200/1300 and has original structure and original wood beams everywhere. Good luck for your life

10/10 優異

Diaz

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El estilo y la ubicación
於 2022 年 7 月住了 2 晚
Anna 於 2022年7月29日的回應
Thank you so much

10/10 優異

Michalis

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly staff. Anna (the receptionist) was extremely kind. Very reasonable price compare to the rest of hotels in venice.
於 2022 年 6 月住了 1 晚
Anna 於 2022年7月16日的回應
Thank you, we do appreciate your words so much

4/10 欠佳

Ronodeep

不滿:整潔度
Rooms were pretty mediocre, good location
於 2022 年 7 月住了 1 晚
Anna 於 2022年7月15日的回應
Sorry again for the wrong room, I am sure your commentary is due to our mistake, not to a really "mediocre room", but we do understand your feeling

8/10 不錯

Ernest

讚好:整潔度、職員與服務和住宿狀況
於 2022 年 7 月住了 2 晚
Anna 於 2022年7月15日的回應
Thank you so much, Mr. Ernest

6/10 一般

真實旅客

家人同遊
The front desk person was very nice and friendly. The kettle made the water taste nasty:(
於 2022 年 6 月住了 2 晚
Anna 於 2022年6月30日的回應
Dear Sir/Madame, Thank you for the nice commentary. We apology for the inconvenience regarding the kettle, unfortunately some clients do not use them properly, and also if we wash them every day, they mantain the smell/flavor if coffee, tea or camomilla are throuwn inside the kettle instead inside the cup... Best regards

10/10 優異

Mariana

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 6 晚
Anna 於 2022年6月28日的回應
Thank you, Mariana, Wait to meet you again Anna

4/10 欠佳

真實旅客

讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
Hospedagem desastrosa
Hotel bem localizado, próximo dos principais pontos turísticos de Veneza. Porém tivemos problemas sérios com os Ar Condicionado do prédio que foi desativado pelo Corpo de Bombeiros, que proibiram a religação. Tive de atender a Vigilia del Fuego, pois o responsável pelo hotel não atendeu a ligação das autoridades. Ficamos sem Ar Condicionado ,num quarto pequeno, com temperatura em Veneza na casa dos 32 graus. O Frigobar não funcionava adequadamente, apenas mantinha a água fresca, mas impedia a colocação de alimentos que necessitasse de temperaturas mais baixas. O hotel não tomou nenhuma providência mediante tantos transtornos. O único atendimento que merece elogios foi da Sra Ana, na recepção do hotel, que procurou de tidas as formas amenizar is transtornos. Não recomendo este hotel
於 2022 年 6 月住了 4 晚
Anna 於 2022年6月25日的回應
Dear Sirs, yes, you are right, we had serious problems with AC so serious that we have to change the machine providing AC. We understand it was a big deal for you, we tried to do our best, but some of you were unsatisfied, but when you work, those type of things can happen. Now we have a new machine that hopefully will work for a lot of years and hope to meet you again anyway, Best regards Anna