Verified
2/10 Terrible
Sarah M.
20 Jun 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
Our stay at this property was unfortunately very disappointing and significantly impacted our family holiday and wedding plans. Upon arrival on May 27, 2025, we were informed by the owner that the pool would not be in use until the end of June, even though the listing stated it would be available from June 1. This was a major reason we chose the property, and the change was not communicated beforehand.Additionally, we encountered significant cleanliness issues. We found insects, including cockroaches and maggots, in the accommodation, particularly on the bedding. We reported this immediately to both the property owner and VRBO but received no effective support or resolution. Promises to address the issue were made but not followed through.We also requested assistance in relocating or getting alternative arrangements, but were told we needed to make our own arrangements. With four minors in our group and limited financial flexibility, this caused significant stress.At the time of writing, we are still in the process of seeking a refund and have not received a response after multiple follow-up messages over the course of a week.
Sarah M.
Stayed 9 nights in May 2025