Dear Simrat,Thank you for taking the time to share your feedback.We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. We pride ourselves on our meticulous housekeeping services and regret to learn that there was an oversight in cleaning your room. Please rest assured that this is not indicative of our usual service culture. Additionally, while we receive many compliments on our room experience, including the spaciousness of our shower areas and the natural light through our floor-to-ceiling windows, we understand that preferences vary and apologize if this aspect did not meet your expectations. We are continuously working to enhance our guest experience, and your comments are invaluable in this process.We hope we can welcome you back in the future.Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Gurkiran,Thank you for taking the time to review your stay.We regret to hear that your experience with room cleanliness did not meet your expectations. Our team prides itself on maintaining the highest standards of cleanliness and guest satisfaction, and we truly apologize if we fell short in this instance. Additionally, we note your comments regarding the lighting and mirror in the room. While our rooms are designed to offer a modern and comfortable environment, we understand that personal preferences vary, and we're always looking for ways to improve the room experience for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Eunjoo,Thank you for taking the time to review your recent stay.We're delighted to hear that the high ceilings, magnificent views, and the comfort of our large beds contributed to a memorable room experience for you. Your appreciation for our clean facilities and the breadth of amenities provided underscores our commitment to service culture. It's wonderful to know that our gastronomic experiences, including the breakfast buffet, met your expectations. Furthermore, we are glad our location allowed for convenient subway access to the heart of Vienna, making your exploration of the city effortless.We look forward to welcoming you back soon. Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Liebe Judith,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.wir danken Ihnen herzlich für Ihr positives Feedback und freuen uns sehr, dass Sie die Sauberkeit unserer Zimmer und die exklusiven Vorzüge unserer The Level Lounge in vollen Zügen genossen haben. Es ist wunderbar zu hören, dass Ihr Aufenthalt bei uns sehr angenehm war und Sie die hochwertigen Annehmlichkeiten Ihres Zimmers schätzen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Matt,Thank you for taking the time to share your review.The comfort and convenience of our guests are top priorities and we are sorry that the room temperature was not ideal. Rest assured we are having our maintenance team look into this and regret we were not able to find a solution to allow you to fully enjoy your stay.Should you ever come back to Vienna, please do let us know.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Mark,It was a pleasure to receive this kind review of your time with us.We are thrilled to hear you found our hotel architecturally stunning and appreciated the ease of access from the airport. Your accolades for the beautiful views and great service are truly valued, and it is delightful to know that these aspects contributed positively to your room experience. Our team is dedicated to maintaining high standards of cleanliness and we are glad this was reflected during your stay.We hope to welcome you back soon.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kerrie,Thank you for sharing this lovely review.We're delighted to hear that our team's service culture made a positive impact on your stay and that the breathtaking views from our rooms and the 57 lounge added to the enjoyment of your visit. It's also wonderful to know that our location provided convenient transport links and a pleasant atmosphere for your explorations into the city. We're honored by your recommendation and appreciate your high ratings on room cleanliness, hotel condition, and service, though we note there's room to enhance the room amenities experience further.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Gentile Mario,Grazie per averci fatto conoscere la sua opinione.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Speriamo di avere molto presto il piacere di ospitarla di nuovo. Cordiali Saluti,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Estimado huésped,Gracias por dedicar unos minutos de su valioso tiempo a compartir su experiencia con nosotros.Nos complace mucho saber que encontró su habitación a su gusto, destacando su amplitud, comodidad y las hermosas vistas, así como la modernidad y limpieza del baño y la calidad de nuestro Dream Maker colchón. Lamentamos que el desayuno no haya cumplido con sus expectativas y que haya percibido una espera en el servicio; su apreciación es muy valiosa para nosotros y nos permite mejorar continuamente la calidad de nuestras experiencias gastronómicas.Nos encantaría recibirle en otra ocasión. Atentamente,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Rafiq,It's a real reward to receive such a great review.We're thrilled to hear that the quality of our rooms met your expectations and that you enjoyed the breathtaking views from the 57th floor. It's also wonderful to know that Mohsen provided you with exceptional service during your stay. Your kind words are a testament to our team's dedication to delivering an unforgettable experience.We hope to welcome you back in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Kingsley,Thank you for taking the time to review your stay.We are thrilled to hear you had a perfect stay and appreciated the cleanliness of your room, the service provided by our team, and the amenities available. Our staff strives to maintain the highest standards of cleanliness, and we're delighted to know this was reflected during your visit. The dedication to service is a cornerstone of our hotel's ethos, and your recognition of our efforts is greatly appreciated. We're also glad that you enjoyed the room amenities; from the Dream Maker mattresses to the RITUALS toiletries, we aim to provide a luxurious and comfortable experience for all our guests.We look forward to the opportunity to welcome you back for another exceptional stay in Vienna.The entire team look forward to welcoming you back for a future visit.Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Lilian,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that the comfort and condition of our hotel met your expectations, and it's wonderful to know you found our service commendable. We take pride in our fitness center and are glad you could enjoy the panoramic city and Danube views during your workouts. However, we regret that our culinary offerings did not fully meet your taste. While we have received many positive comments about our international cuisine, especially the fresh local ingredients and Spanish influences, we understand that dining experiences can be very subjective. Rest assured, we always strive to deliver exceptional food quality and flavor.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Hilary,Thank you for taking the time to share your feedback with us.We're thrilled that you found our hotel fabulous and our staff efficient and friendly. It’s wonderful to hear that the 57 lounge provided a great atmosphere for your pre-dinner drinks. We're also pleased that the sweeping views from our rooms added to the beauty of your stay. We apologize if the room temperature did not adjust to your preference; our system is designed to ensure guest comfort and we regret any inconvenience. Additionally, while we strive to offer a diverse breakfast selection, we understand that the absence of English breakfast tea was not to your liking, and we appreciate this feedback. We're glad to know that you found a better-suited breakfast choice on the ground floor.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Jin Woo,Thank you for taking the time to share your opinion with us.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We hope to have the occasion to welcome you back.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Carlos,Thank you for this positive review of your stay with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for mentioning our team's lack of quality service; we will discuss this matter internally to ensure this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back in the future.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Weiguo,Thank you for sharing your review.We are glad to hear that you appreciated the cleanliness of the room, the amenities provided, and the service from our staff. Our team works hard to ensure that our guests have a comfortable and enjoyable stay.We apologize for the inconvenience you experienced with the door not closing automatically. Our hotel is designed with modern features, and we understand that some aspects may not be to everyone's preference. We will take your feedback into consideration and look into any necessary improvements to enhance our guests' experience.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Sandeep,It was a pleasure to receive this kind review of your time with us.We are thrilled to hear that you appreciated the view and location of our hotel. Our prime location in the tallest skyscraper in Austria allows us to offer our guests stunning views of Vienna and the Danube River.We look forward to welcoming you back for another memorable experience.Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Yusuf,Thank you for taking the time to review your stay.We are delighted to hear that you found our staff friendly, helpful, and attentive during your stay. It's great to know that you appreciated the cleanliness of our rooms and the amenities provided.We understand that our location might not be ideal for everyone, especially if you are looking for late-night dining options in the city center. However, our prime location near the convention center and the Danube river offers a unique experience for our guests. For future stays, please feel free to ask our staff for recommendations on nearby dining options, room service, food delivery service or consider trying our in-house restaurants, such as the 57 Restaurant and Flow Bar and Restaurant. We apologize for any inconvenience this may have caused you during your stay.We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Rosemary,Thanks for this kind review.We are delighted to hear that you enjoyed our lovely breakfast buffet and found our waitresses to be wonderful. Our team takes great pride in providing a memorable dining experience for our guests, and we appreciate your kind words.We noticed your ratings for room cleanliness, hotel condition, and service. We apologize if any aspect of your stay did not meet your expectations. Our hotel is committed to maintaining high standards in all areas, and we will use your feedback to improve our services for future guests.It would be a pleasure to welcome you back. Best wishes,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"

Dear Alicia,Thank you for taking the time to share your review.We are delighted to hear that you found our staff to be very nice and appreciated their service. However, we regret to learn that our room service menu did not meet your expectations. We strive to offer a variety of options, and we will take your feedback into consideration for future improvements. Regarding the restaurant availability, our 57 Restaurant offers an international menu with superior-quality local products, and we apologize if this was not convenient for you during your stay.We are sorry to hear that you were not satisfied with the room's carpet condition and the TV setup. We will address these concerns with our maintenance team to ensure a better experience for our future guests. We understand that the location of our hotel may not have been ideal for your preferences, but we are proud to be situated in the tallest skyscraper in Austria with prime views of Vienna and the Danube river. We hope that our guests can enjoy the unique experience that our location provides.All of the team hope that we may be able to see you again in the future. Kindest regards,Daniela WiesnerGuest Experience Manager - Meliá Vienna"Soul matters"