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Enjoy Pucon

3.0 star property
Beachfront hotel with 3 outdoor pools and full-service spa

Choose dates to view prices

Photo gallery for Enjoy Pucon

Breakfast, lunch and dinner served
Bar (on property)
Terrace/patio
3 outdoor pools
Front of property
Enjoy Pucon offers a lakeside getaway with 3 outdoor pools and free in-room WiFi. Start your day with a breakfast buffet, book spa services, try your luck at the casino, and enjoy lunch and dinner at the on-site restaurant.

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Spa
  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast included

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Room Standard

  • 236 sq ft
  • Sleeps 2

View all photos for Room Superior

Minibar, in-room safe, free WiFi, bed sheets

Room Superior

10.0 out of 10
Exceptional
(2 reviews)
  • 236 sq ft
  • Sleeps 3

View all photos for Standard Double Room (Matrimonial)

Minibar, in-room safe, free WiFi, bed sheets

Standard Double Room (Matrimonial)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room (Matrimonial)

Minibar, in-room safe, free WiFi, bed sheets

Superior Double Room (Matrimonial)

8.0 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Triple Room

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Quadruple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Twin Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Quadruple Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 4
  • 4 Twin Beds

View all photos for Suite

Minibar, in-room safe, free WiFi, bed sheets

Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Quadruple Room)

Minibar, in-room safe, free WiFi, bed sheets

Suite (Quadruple Room)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
LCD TV
Renovated in 2022
Private bathroom
Minibar
Cable channels
Wardrobe
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite

Minibar, in-room safe, free WiFi, bed sheets

Suite

  • 322 sq ft
  • Sleeps 2

View all photos for Quadruple Suite

Minibar, in-room safe, free WiFi, bed sheets

Quadruple Suite

  • 322 sq ft
  • Sleeps 4

View all photos for Triple Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Triple Room Standard

  • 398 sq ft
  • Sleeps 4

View all photos for Quadruple Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Quadruple Room Standard

  • 527 sq ft
  • Sleeps 5

View all photos for Quadruple Room Superior

Minibar, in-room safe, free WiFi, bed sheets

Quadruple Room Superior

  • 505 sq ft
  • Sleeps 5

View all photos for Triple Room Superior

Minibar, in-room safe, free WiFi, bed sheets

Triple Room Superior

  • 398 sq ft
  • Sleeps 3

View all photos for Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Room Standard

  • 236 sq ft
  • Sleeps 2
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About the area

Map
Clemente Holzapfel 190, Pucón, Araucania, 4920000

What's nearby

  • Enjoy Pucon Casino - 1 min walk - 0.0 km
  • Pucon Beach - 3 min walk - 0.3 km
  • La Poza - 6 min walk - 0.5 km
  • Museo Mapuche Pucon - 9 min walk - 0.8 km
  • Santa Clara Monastery - 13 min walk - 1.2 km

Restaurants

  • ‪La Maga Parrilla Uruguaya - ‬4 min walk
  • ‪Cassis - ‬4 min walk
  • ‪Madd Goat Coffee Roasters - ‬4 min walk
  • ‪La Revancha del Chino Lee-Chong - ‬4 min walk
  • ‪El Camino - ‬3 min walk

About this property

Enjoy Pucon

Hotel by the lake, remodelled in 2022
At Enjoy Pucon, you can look forward to a free breakfast buffet, a casino and a terrace. Hit the jackpot at this hotel with amenities such as 28 casino gaming tables and 519 slot machines. Treat yourself to a manicure/pedicure, a Swedish massage or a body treatment at Spa Kalül, the on-site spa. The on-site restaurant, Restaurante Rangue, offers breakfast, lunch and dinner. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools
  • A round-trip airport shuttle (surcharge), a porter/bellboy and luggage storage
  • Smoke-free property, concierge services and a reception hall
  • 1 meeting room, a banquet hall and tour/ticket information
Room features
All 151 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • LCD TVs with cable channels
  • LED light bulbs, heating and daily housekeeping

Similar properties

Exterior

Hotel Pucon Indomito

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
8.2 out of 10, Very good, 49 reviews
The price is HK$636
HK$636 total
4 Nov - 5 Nov
Hotel Pucon Indomito

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Rangue
  • Restaurante Rangue

Things to do

  • 28 gaming tables
  • 3 outdoor pools
  • 519 slot machines
  • Casino
  • Full-service spa
  • Health club
  • Ski passes
  • Ski storage

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Lift (70 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Colonial architecture
  • Communal living room
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - September 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 26 September 2025 to 12 October 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool
  • Indoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 30000, per pet, per day, plus a deposit of CLP 142800 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
  • A damage deposit of CLP 80000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 142800 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from 15 December to 15 March
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the health club or fitness facility, and guests under 18 years old are only allowed in the health club and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Enjoy Pucon Gran Hotel Pucon
Enjoy Gran Hotel
Enjoy Pucon Gran Pucon
Enjoy Gran
Enjoy Pucon Hotel
Enjoy Pucon Pucón
Enjoy Pucon Hotel Pucón
Enjoy Pucon Gran Hotel Pucon

Frequently asked questions

Does Enjoy Pucon have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 9:00 AM to 8:00 PM. The property will be renovating one of the swimming pools from September 26 2025 until October 12 2025 (completion date subject to change).

Is Enjoy Pucon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a deposit of CLP 142800 per stay and a fee of CLP 30000 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Enjoy Pucon?

Limited spots are available. There is free parking nearby.

What time is check-in at Enjoy Pucon?

Check-in start time: 4 PM; check-in end time: 4 AM.

What time is check-out at Enjoy Pucon?

Checkout is at noon.

Does Enjoy Pucon provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CLP 16000 per person applies.

Where is Enjoy Pucon located?

Nestled on the beach, this Pucón hotel is within a 5-minute walk of Enjoy Pucon Casino, Pucon Beach and Pucón Peninsula. La Poza and Lake Villarrica are also within 10 minutes.

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Reviews

Enjoy Pucon Reviews

7.6

Good

8.0

Cleanliness

9.2

Location

7.6

Staff & service

7.6

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 106 out of 337 reviews
Rating 8 - Good. 111 out of 337 reviews
Rating 6 - Okay. 71 out of 337 reviews
Rating 4 - Poor. 31 out of 337 reviews
Rating 2 - Terrible. 18 out of 337 reviews

Reviews

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
Stayed 1 night in Jul 2025

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, como Familia nos encantó.
Stayed 1 night in Jul 2025

6/10 Okay

Scandar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo
Stayed 5 nights in Jun 2025

10/10 Excellent

Ruan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!
Stayed 3 nights in Jun 2025

4/10 Poor

Gabriel

Liked: Cleanliness
Disliked: Amenities
I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people.
Stayed 2 nights in Apr 2025

8/10 Good

paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025

8/10 Good

Luis Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities

Para uma primeira vez, valeu a pena.

Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
Stayed 3 nights in Feb 2025

8/10 Good

nadya

Si bien es hermosa arquitectónicamente … es bastante desordenado todo. Cuando hacen fiestas lamentablemente me tocó ver baños sucios y no existía un orden en los huéspedes q entraban y salían del lugar. Fuera de eso tiene unas vistas espectaculares. Pero falta más eficiencia de parte del equipo hotelero
Stayed 2 nights in Jan 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will definitely stay there again.
Stayed 1 night in Jan 2025

6/10 Okay

Maria Cruz

Disliked: Staff & service, property conditions & facilities
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Stayed 2 nights in Jan 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience not worth the price

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Stayed 3 nights in Jan 2025

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Stayed 1 night in Dec 2024

10/10 Excellent

paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente personal

Personal muy amable y proactivo. La infraestructura necesita una remodelación
Stayed 1 night in Sep 2024

10/10 Excellent

jose luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima estadia

excelente , embora antigo o hotel esta muito bem mantido , localizacao excelente , cafe da manha buffet excelente , quartos amplos , roupa de cama excelente
Stayed 2 nights in Aug 2024

10/10 Excellent

jose luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo muito bom

foi tudo muito bom , embora antigo o hotel esta bem mantido
Stayed 1 night in Jul 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel antiguo pero muy bueno y muy bien ubicado Personal agradable y Excelentes vistas
Stayed 1 night in Aug 2024

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night.
Stayed 2 nights in May 2024

8/10 Good

Susana

Liked: Cleanliness, staff & service
Estuvo bien! Pero me cobrado el IVA, y en hoteles.com decía que estaban los impuestos incluidos
Stayed 1 night in May 2024

4/10 Poor

Mónica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Menos que regular

Al hotel le falta mantención especialmente baños comunes fuera de servicio, no hay lugares comunes para estar, nos toco mucha lluvia y frio y solo podíamos estar en las habitaciones, el desayuno pobre, la atención básica y poco atenta. La vista y la ubicación son excelentes pero se confían de eso y el hotel deja que desear.
Stayed 2 nights in May 2024

6/10 Okay

Amina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024

2/10 Terrible

Sonia

Disliked: Staff & service, amenities, property conditions & facilities
Fue una mala experiencia ya que al legar nos hicieron esperar más de 1 hora para entregar la habitación por que tenía problemas , al final pedimos cambio de habitación, respecto a la limpieza iban a las 18:00 hrs para hacer limpieza, el personal con poca voluntad,pedimos un quitasol el día que estuvo callando agua y el personal no quiso llevarlo a nuestra mesa por lo que nosotros tuvimos que ir a buscar uno y llevarlo (quitasol de terraza,los cuales eran pesados)las tazas en la servían el café cuando íbamos a la terraza estaban quebradas ( tenemos imágenes), la piscina temperada las instalaciones se encontraban sin sus vidrios por lo que el agua se encontraba fría y el cambio de temperatura a la hora de salir de la piscina era terrible.
Stayed 3 nights in Feb 2024

6/10 Okay

Junior

Liked: Cleanliness
Disliked: Staff & service

Bem meia boca

Bem mais ou menos, atendentes despreparados, nao falavam portugues, hotel extremamente barulhento, hospedes mal educados (gritaria, empurra empurra) hall sempre lotado, manobristas sobrecarregados, ninguem pra pegar nossas malas (mas dos outros sim), nenhuma explicação sobre estrutura do hotel, fomos expulsos da piscina por nadar sem touca, sem ter recebido orientação antes, reservaram o quarto errado e tivemos que esperar arrumarem o quarto correto, enfim, preço de resort para um hotel meia boca.
Stayed 2 nights in Feb 2024