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鵝卵石套房酒店 - 文通的評價

2.5 out of 5
鵝卵石套房酒店 - 文通
1202 W 11th St, Vinton, IA

評價

9.0

卓越

10 分評分，優異；221 則評價中有 132 則" "
8 分評分，不錯；221 則評價中有 62 則" "
6 分評分，一般；221 則評價中有 17 則" "
4 分評分，欠佳；221 則評價中有 5 則" "
2 分評分，很差；221 則評價中有 5 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

2/10 很差

I-HAN

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The front desk asked us to call hotel.com to solve some system problems for them. It was your job not us, we were just guests! I stood at the front desk for almost 30 mins doing nothing Just because its problem in the hotel!
於 2018 年 6 月住了 1 晚
General Manager 於 2018年7月7日的回應
I apologize for the issues that you had at check in. I will discuss this issue with my staff so it does not happen again in the future.

8/10 不錯

Dawn

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was convenient for visiting family in Vinton. Breakfast was nothing special.
於 2024 年 4 月住了 2 晚
BM 於 2024年4月29日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

10/10 優異

Dean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and pleasant. Thank you.
於 2024 年 4 月住了 1 晚
BM 於 2024年4月27日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 不錯

Shane

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place.
於 2024 年 4 月住了 1 晚
Bm 於 2024年4月13日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

10/10 優異

Jeevan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Owners are very kind and have excellent customer service
於 2024 年 3 月住了 3 晚
BM 於 2024年3月31日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

10/10 優異

Stefanie

於 2024 年 3 月住了 1 晚
Kumar 於 2024年4月21日的回應
Thank you

10/10 優異

Jacquelyn

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice place
I love this place. The cleanest hotel I've ever stayed in. The front desk person was very helpful and the room was very clean and the bed comfortable. It was also nice and quiet. I will stay there again.
於 2024 年 1 月住了 1 晚
BM 於 2024年1月9日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 不錯

Crystal

家人同遊
讚好：整潔度和職員與服務
Would like for the front vestibule door key code lock to be activated/used/locked at night instead of hotel front entrance totally unlocked all night!
於 2024 年 1 月住了 3 晚
BM 於 2024年1月9日的回應
Thank you so much for your awesome review. We hope to see you again when in town.And we would like to think about your guidance.

10/10 優異

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Located in a small town but a very nice hotel! Quiet and clean and friendly staff. Only issue is someone has their EV plugged in and the cord is running over the sidewalk with no signs to indicate a tripping hazard. ⚠️
於 2023 年 12 月住了 1 晚
BM 於 2023年12月25日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

2/10 很差

Jennifer

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I stayed one night in this hotel. I am a smoker who went outside to smoke but they charged me $282.50 saying that I smoked in the room because the housekeeper smelled smoke (which was probably on my clothes) and there was ashes on the windowsill (which the screen was broken and fixed with electrical tape). I would not recommend this hotel at all!
於 2023 年 12 月住了 1 晚

10/10 優異

Jorge

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice. Recommended for sure
於 2023 年 12 月住了 1 晚
Bm 於 2023年12月9日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Barbara (Newberry)

家人同遊
讚好：整潔度和設施服務
Nice quiet rooms. Great for the price.
於 2023 年 11 月住了 5 晚
BM 於 2023年12月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Ronald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was great- room was large bathroom was very clean and large vanity area.
於 2023 年 11 月住了 2 晚
Bm 於 2023年11月29日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 不錯

penny

於 2023 年 10 月住了 2 晚
BM 於 2023年10月24日的回應
Thank you so much staying with us and give us good review and see you soon.

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cobblestones has been a safe family venue for us many times over the last ten years, we appreciate what they do.
於 2023 年 10 月住了 1 晚
BM 於 2023年10月21日的回應
Thank you so much for your awesome review. We hope to see you again when in town.

6/10 一般

Pam

家人同遊
No shower curtain
於 2023 年 10 月住了 1 晚
Bm 於 2023年10月16日的回應
Sorry ma’am for the housekeeping person make mistake but thank you for review still postive review and next time we will see you again.

10/10 優異

Debbie

於 2023 年 9 月住了 1 晚
BM 於 2023年10月7日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

8/10 不錯

Kari

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and safe property.
於 2023 年 9 月住了 2 晚
BM 於 2023年10月1日的回應
Thank you so much for your awesome review. We hope to see you again when in town.

10/10 優異

Kevin

於 2023 年 9 月住了 1 晚
BM 於 2023年12月9日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

8/10 不錯

Marsha

讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was good for my activities. The breakfast could be improved with more variation and fresh bread.
於 2023 年 9 月住了 7 晚
Brijesh 於 2023年9月16日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

6/10 一般

Kim

不滿：住宿狀況
於 2023 年 8 月住了 1 晚
Brijesh 於 2023年9月16日的回應
Sorry for the inconvenience. Next time we will try our best.

10/10 優異

Bradley (Moss Beach)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have stayed here a few times in the past. Always a pleasurable stay. The staff has always impressed. We would never think twice about staying here. I recommend anyone to stay here.
於 2023 年 8 月住了 5 晚
Brijesh 於 2023年8月16日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

6/10 一般

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Family wedding stay
The towels seemed very old and were the smallest towels I have used in 40 years. Place was clean and comfortable. Not a lot of choices for breakfast.
於 2023 年 7 月住了 2 晚
Brijesh 於 2023年7月26日的回應
sorry for your inconvenience we will try over best for the next time and see you soon next time.

4/10 欠佳

william

於 2023 年 7 月住了 1 晚

8/10 不錯

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed there for a baseball tournament. It was quite and a nice place to stay.
於 2023 年 7 月住了 1 晚
Brijesh 於 2023年7月10日的回應
Thank you so much for your awesome review. We hope to see you again when in town.

10/10 優異

megan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good sized room with fridge and microwave. Nice variety of breakfast foods.
於 2023 年 7 月住了 1 晚
Brijesh 於 2023年7月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Lynn

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay for a night.
於 2023 年 7 月住了 1 晚
Brijesh 於 2023年7月6日的回應
Thank you so much for your awesome review. We hope to see you again when in town.

10/10 優異

Ronald

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Bed was very comfortable-bathroom was great. Staff were fantastic.
於 2023 年 6 月住了 1 晚
Brijesh 於 2023年7月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

John

於 2023 年 6 月住了 1 晚
Brijesh 於 2023年7月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Francene

於 2023 年 6 月住了 5 晚
Brijesh 於 2023年7月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Pam

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚
Brijesh 於 2023年7月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Viraxay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Viraxay
Our room has a king size bed and everything was clean and in working order. We had comfortable good sleep without any road noise since the hotel is away from the major road which is a plus. We didn't make our own coffee in the room because there's always a hot coffee in the main lobby. The breakfast is very basic make your own waffle, some mini varieties muffins, bananas, apples, and apple juice situated in a small space next to the check-in office.
於 2023 年 5 月住了 1 晚
Brijesh 於 2023年7月6日的回應
Thank you so much for your awesome review. We hope to see you again when in town.

10/10 優異

Lacy

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Brijesh 於 2023年7月6日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

8/10 不錯

William

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Allison

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for a quick stay. Breakfast wasn’t amazing, especially with celiac disease, but that’s not unexpected. Would stay again!
於 2023 年 5 月住了 1 晚

10/10 優異

Damien

於 2023 年 5 月住了 1 晚

10/10 優異

Carol

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean
於 2023 年 4 月住了 1 晚

8/10 不錯

Cathy

於 2023 年 3 月住了 1 晚
Mk 於 2023年4月24日的回應
Thank you for your review Cathy. We really appreciate your business and we hope to see you again.

10/10 優異

Amy

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚
Mk 於 2023年4月21日的回應
Thank you so much for your awesome review. We hope to see you again when in town.

8/10 不錯

Patricia

讚好：整潔度、職員與服務和客房舒適度
We got the hot tub room for our 20th wedding anniversary. Everything was great except for the hot tub. The water was brown even after letting it run for 30 minutes. We filled the tub once and it left a brown tub ring. We decided not to risk it and didn't use it.
於 2023 年 3 月住了 1 晚
Mk 於 2023年3月6日的回應
Our sincere apologies for you not being able to use whirlpool..sometimes City water turns brown but clears up after running for few minutes. We really hope you will give us another chance. Congratulations on your 20th anniversary. God bless you.

2/10 很差

Everett

不滿：整潔度、職員與服務和設施服務

10/10 優異

Charles

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Mk 於 2022年12月28日的回應
We are incredibly grateful that you took the time to leave us a 5-Star review. Please come back again soon! Thank you

10/10 優異

Precious

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I would definitely recommend it.
於 2022 年 12 月住了 2 晚
Mk 於 2022年12月26日的回應
We appreciate you taking the time to share your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

10/10 優異

Barry

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean
Clean and affordable place to stay.
於 2022 年 11 月住了 1 晚
Mk 於 2022年11月13日的回應
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 優異

Maria

讚好：職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 5 晚

8/10 不錯

Mandy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good. Mattress was too soft, but made do.
於 2022 年 10 月住了 1 晚
Mk 於 2022年10月17日的回應
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

10/10 優異

Francene

於 2022 年 10 月住了 3 晚
Mk 於 2022年10月7日的回應
Thank you for your amazing review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

8/10 不錯

Rachel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
The hotel was nice and clean. Breakfast was included but the hot breakfast was gone by the time we got downstairs at 8:00am. The towels were very rough, beds were firm, pillows were thin and firm. Ironing board in the room but no iron. I asked at the front desk and he found one I could borrow. Pets are allowed and seem welcome for an additional$25 a night. I would stay again.
於 2022 年 9 月住了 2 晚
Mk 於 2022年10月3日的回應
Thank you, Rachel. It was our pleasure and we hope to see you return the next time you are in the area.

10/10 優異

Patricia

於 2022 年 9 月住了 2 晚
Mk 於 2022年9月26日的回應
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind review. Thanks for sharing your review with us and the community.

4/10 欠佳

Paige

於 2022 年 9 月住了 1 晚
Mk 於 2022年9月20日的回應
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. It is our hope that you will consider staying with us in the future for a much better outcome. Hope you had mentioned the reason for rating us 4.