Hello Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Costa Azul Suites Virginia Beach by Red Collection was disheartened to see your stay resulted in a 1/5 score. We strive to provide guests with all the comforts of home, so I am disappointed that we fell short with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof Management

Hello Danilo,We apologize for the inconvenience you experienced during your stay. We recommend reaching out to our team directly so we can address your concerns in detail and strive to improve the guest experience.

Hello Margie,We are delighted to hear that you appreciated our hotel's central location and found our staff to be friendly. We strive to provide a pleasant experience for all our guests. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us.

Hello Donna, Thank you for taking a moment to complete our survey. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

Hello Ron, We regret to hear about your experience during your recent stay. We take all feedback seriously and will address the noise and odor concerns with our team. Your feedback is valuable as we strive to improve our guests' experiences.

Thank you for taking the time to write about experience at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION. Coco, I am happy to read your comments about our very nice hotel in close proximity to the beach, your nice and clean room, our comfortable beds, and all the other kind remarks mentioned. However, you indicated that the parking and noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, John. The staff and I at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION are disappointed to see your 2/5 score following your stay. You indicated that the foul odor in your room and the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Thomas, Thank you for providing feedback on your recent stay with us. We value all guest comments and will share your concerns with the appropriate team members for review. The comfort and safety of all our guests is our top priority, and we will strive to maintain a peaceful environment for all future visitors.

Hello Sue, We apologize for the inconvenience you experienced with the pool. We appreciate your feedback and will address the issue accordingly to enhance future guest experiences. Thank you for bringing this to our attention.

Hello Sanuel, Thank you for taking a moment to leave a review. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Beverly. The staff and I at the Costa Azul Suites Virginia Beach by Red Collection appreciate your 4/5 score following your stay. I am thrilled that you were fond of our pleasant breakfast, cleanliness and the other highlights mentioned. However, you stated that you experienced difficulty with the TV. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Sara,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out. We hope to welcome you back soon!

Hello Jesse,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take all guest concerns seriously and have addressed this with the relevant teams to ensure a better experience in the future. We encourage guests to reach out directly to our management team for further assistance. Thank you.

Hello Travis,We are pleased to hear you enjoyed your stay with us at a reasonable price. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

Hi Anne,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Costa Azul Suites Virginia Beach by Red Collection. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Priscilla,We are delighted to hear that you enjoyed your stay with us! Feedback like yours is truly valuable to us. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. We hope to welcome you back in the future for another fantastic experience.

Hello Scott, Thank you for sharing your experience with us! We are thrilled to hear that you found our property to be suitable and enjoyed our convenient beach location. It's great to know that our clean and well-equipped rooms met your needs during your stay. We appreciate your feedback and hope to welcome you back in the future.

Hello Renee,We appreciate your feedback on your recent stay with us. Our team works hard to address guest concerns promptly. Please reach out to our management team directly to discuss your experience further. Your satisfaction is our priority.

Hello CHERYL,Thank you for sharing your feedback with us. We appreciate your recognition of our convenient location and comfortable room size. We regret to hear about the noise disturbance. Your comments have been noted for future improvements. We hope you still enjoyed your stay overall.

Thank you for your review, Christian. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I were disappointed when we saw your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

Hello Alex,We are thrilled to hear that you enjoyed our location, amenities, and helpful staff. We appreciate your positive feedback and look forward to welcoming you back in the future.

Hello Crystal, We apologize for the inconvenience caused by the absence of breakfast during your stay. We advise guests to inquire about available amenities prior to booking. Your feedback will be shared with the team for further review. Thank you for bringing this to our attention.

Hello Brett, We appreciate you choosing our hotel for your stay! If you have any suggestions or concerns, please feel free to contact us so we can ensure your next visit is even more enjoyable.

Hello Kyley,We are delighted to hear that you found our rooms beautiful and clean during your stay. Our team strives to provide a comfortable and pleasant experience for all our guests. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future.

Hello Yomi,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

Hello D, We appreciate you choosing to stay with us and we hope you had a pleasant experience. Please feel free to reach out to us directly if you have any further feedback to share.

Hello La Toya, Thank you for taking a moment to leave a review. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Paula,We are pleased to hear that you found your stay convenient. Our team strives to provide a comfortable experience for all guests. Should you have any feedback or suggestions, please feel free to reach out to management directly.

Hello Hope,We're delighted to hear you enjoyed and loved your stay with us! We hope to welcome you back again soon for another outstanding stay.

Hello Toni,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

Hello Aisha, We appreciate your feedback and will consider your suggestions for improvements. Our location aims to provide convenience for all guests. For any further assistance or feedback, please feel free to reach out to our management team.

Hello Judith, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Dear Gary,Thank you for taking the time to tell us about your stay at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION. The situation you described regarding the appearance of the hotel not meeting your expectations, the smell of the hallway, the TV not working, the dirty towel and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Melissa,Thank you for taking the time to tell us about your stay at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the uncleanliness of the sheets, the possible mold smell you encountered and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Dekida T,We are delighted to hear that you enjoyed our proximity to the beach and had a positive interaction with our friendly staff. It's fantastic to know that your kids loved breakfast! We are thrilled to be your hotel of choice when visiting the area and look forward to welcoming you back in the future.

Hello Shanda,We are delighted to hear that you enjoyed our hotel for your beach trip with teenagers! Your feedback is greatly appreciated, and we are pleased that you had a positive experience with us. If you have any suggestions for how we can further enhance your stay in the future, please feel free to reach out to our management team.

Hello Kristen,We appreciate your positive feedback and are thrilled to hear that you enjoyed our convenient location, clean and spacious rooms, and our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future.

Hello karen,We are happy to hear that you had a pleasant stay with us and found our location convenient. Your satisfaction is our priority, and we are thrilled you enjoyed exploring the area on foot. Should you have any future stays with us, we look forward to welcoming you back.

Hello Taisha, We are delighted to hear that you enjoyed our friendly atmosphere and convenient services. We appreciate your kind feedback and look forward to welcoming you back in the future.

Hello Guadalupe,We are amped to hear that you enjoyed your stay with us last year and we thank you for your loyalty. We look forward to welcoming you back as a returning guest in the future!

Hello Alexa,We appreciate you sharing your feedback with us. We encourage you to reach out to our management team directly to discuss your concerns further and assist with any resolution needed. Thank you for choosing to stay with us, we hope to welcome you back in the future.

Hello Toyzette,We are delighted to hear that you found our front desk professional and enjoyed our spacious, clean rooms with comfortable beds. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests.

Hello Ken, We appreciate your feedback on our convenient location and well-maintained rooms. Our team takes pride in ensuring a clean and comfortable stay for our guests. Your comments will be shared with our team for further review.

Hello Devaraj,We are glad to hear you enjoyed our convenient location near the beach, boardwalk, restaurants, and shops. Your positive feedback is appreciated. We hope you had a wonderful time exploring the area.

Hello dineswarreddy, We appreciate you choosing our hotel for your stay. If there were any specific areas that did not meet your expectations, please feel free to contact us directly so we can address your concerns and improve our services. We hope to welcome you back for a better experience.

Hello Melissa,We appreciate your feedback and are glad to hear you found our hotel nice. Your willingness to stay with us again means a lot. If there are any disturbances in the future, please don't hesitate to reach out to our team for assistance.

Hello Carson, We appreciate you sharing your experience with us and apologize for any inconvenience caused. We strive to provide a comfortable and safe environment for all our guests. Your feedback will be shared with our team for further improvement. Should you have any further concerns, please reach out to the management directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Hello Loly, We appreciate your feedback and regret to hear about your experience. We value all guest comments to enhance our services further. Please know your concerns will be shared with the team for review. Thank you for staying with us, and we hope to have the chance to welcome you back in the future.