外觀

韋科貝勒雅樂軒酒店的評價

3 out of 5
韋科貝勒雅樂軒酒店
900 S 11th Street, Waco, TX

評價

9.0

卓越

10 分評分,優異;495 則評價中有 334 則" "
8 分評分,不錯;495 則評價中有 88 則" "
6 分評分,一般;495 則評價中有 42 則" "
4 分評分,欠佳;495 則評價中有 17 則" "
2 分評分,很差;495 則評價中有 14 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

6/10 一般

William (Flagstaff)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Joel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice newer property. Wonderful for our one-night stay.
於 2024 年 5 月住了 1 晚

6/10 一般

Tristian

家人同遊, 伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
The only reason I stayed here was for the bar. The bar for some reason was not open that Saturday. If that was the case I would of stayed else where if I had known.
於 2024 年 4 月住了 1 晚
Mary Kathryn 於 2024年5月6日的回應
Tristan,I am so sorry about this. Our bartender "no called no showed" so we were left with no choice but to not open. We greatly apologize for this inconvenience, as it affected many guests.

10/10 優異

Loryanne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Mary Kathryn 於 2024年5月6日的回應
Loryanne, I am so pleased to see that you enjoyed a five-star experience here with us at Aloft Waco Downtown. Take care!

4/10 欠佳

cathy (Oakland Township)

家人同遊
讚好:整潔度
Free shuttle great, staff polite and helpful. Liked that you could heat up food in the lobby and buy food if you needed it. What I could not bear was that the pool music was left on loud all night and I could not sleep. Tried to resolve with hotel and after many calls and emails ended up having to talk with Expedia who did compensate me with their reward points.
於 2024 年 4 月住了 1 晚
Mary Kathryn 於 2024年4月24日的回應
Hey Cathy,Thank you for taking the time to leave a review. If you are talking about our Live at Aloft music, I spoke with our General Manager and he said that our music ended around 10 PM. I am sorry that this was an inconvenience for you, we know how important a good night's rest is.

10/10 優異

Linda

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice fun lobby, plenty of places for luggage in room. Large bathroom & good storage space in bathroom
於 2024 年 3 月住了 1 晚
Mary Kathryn 於 2024年4月1日的回應
Thank you for choosing Aloft Waco, Linda! I am glad to know that you loved our fun lobby and large bathrooms. Take care!

4/10 欠佳

Tracey

於 2024 年 3 月住了 3 晚
Mary Kathryn 於 2024年4月16日的回應
Hey Tracey. We are sorry for any inconvenience you faced at our property.

8/10 不錯

kelly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was clean, staff was helpful. Area around hotel was not nice.
於 2024 年 3 月住了 1 晚
Mary Kathryn 於 2024年3月27日的回應
Thank you for the review, Kelly!

10/10 優異

Dorothy

於 2024 年 3 月住了 3 晚
Mary Kathryn 於 2024年4月8日的回應
Thank you, Dorothy!

10/10 優異

German

多人同遊
讚好:職員與服務和住宿狀況
There’s a bar inside the hotel and it’s also close to downtown Waco
於 2024 年 3 月住了 1 晚
Mary Kathryn 於 2024年3月13日的回應
I'm glad that you enjoyed our WXYZ bar and convenient location! Thanks for the review, German, we appreciate it!

4/10 欠佳

Laurissa

讚好:設施服務
They put me in a room that was yet to be cleaned. They were still working on it then they put me in another room and there was still trash in the trashcan and there were stains on the pillows.
於 2024 年 3 月住了 1 晚
Mary Kathryn 於 2024年3月4日的回應
I will address your concerns with Housekeeping and management, Laurissa. I am so sorry to see that this happened. Please know that your experience falls below our standards and that we greatly apologize.

8/10 不錯

Chris

讚好:整潔度、職員與服務和住宿狀況
All good.
於 2024 年 2 月住了 2 晚
Mary Kathryn 於 2024年2月27日的回應
Thanks for taking the time to leave us with a review, Chris!

10/10 優異

Kenneth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fun
Mary Kathryn 於 2024年2月19日的回應
Thanks, Kenneth! I am glad that you had a fun experience here at Aloft Waco Baylor!

10/10 優異

Rebecca

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Mary Kathryn 於 2024年2月19日的回應
Thanks for the post-stay guest review, Rebecca!

8/10 不錯

Shanna

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We love Aloft
Hotel was nice, location wasnt the best. Only real complaint was the mights. You couldnt have the bed light on without the bright overhead lights on for some reason. All in all a great stay though.
於 2024 年 1 月住了 2 晚
Mary Kathryn 於 2024年2月12日的回應
Thank you for the valued guest feedback, Shanna!

10/10 優異

Kimberly (Spring Branch)

讚好:整潔度、職員與服務和住宿狀況
Great check in process ☺️
於 2024 年 1 月住了 1 晚
Mary Kathryn 於 2024年1月26日的回應
I'm so glad to see that you were provided with a five-star check-in process, Kimberly!

6/10 一般

Roger (Rosemount)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mary Kathryn 於 2024年1月10日的回應
I'm sorry to see that we missed the mark, Roger. We apologize for any inconveniences that may have occurred while you were here at our property.

10/10 優異

Brett

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mary Kathryn 於 2024年1月10日的回應
Thank you, Brett!! I am glad to see that you had a five-star experience here at Aloft Waco/ Baylor.

10/10 優異

kyle (Fishers)

於 2023 年 12 月住了 1 晚
Mary Kathryn 於 2024年1月17日的回應
Thanks for choosing Aloft Waco Baylor, Kyle. We appreciate the review!

10/10 優異

Rahmi

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Mary Kathryn 於 2023年12月28日的回應
Thanks for choosing Aloft Waco Baylor, Rahmi! We appreciate you!

10/10 優異

Veronica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a lovely time at the Aloft. Will definitely stay here on our next trip to Waco. This hotel is close to Baylor and just a few blocks from the Silos. Also, great restaurants available.
於 2023 年 12 月住了 4 晚
Mary Kathryn 於 2023年12月28日的回應
We cant wait to welcome you back in the future, Veronica! Thank you for choosing to stay with us. Happy New Year and take care!!

10/10 優異

GUY

於 2023 年 12 月住了 1 晚
Mary Kathryn 於 2024年1月10日的回應
We appreciate the post-stay review, Guy. Thank you for choosing Aloft Waco!

8/10 不錯

Christine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good places to stay
Everything was great cleanliness but they held onto $150 for incidentals. We got there at 7 PM checked out the next morning at 10 o’clock. It took four days for me to get the money credited back to my bank. I didn’t care for that.
於 2023 年 12 月住了 1 晚
Mary Kathryn 於 2023年12月11日的回應
We apologize for the inconvenience, Christine. Thank you for providing feedback.

6/10 一般

Cynthia

讚好:整潔度和住宿狀況
Front desk staff not welcoming. Walls thin. Heard music all night. Charges on my card that i didn't understand.
於 2023 年 12 月住了 1 晚
Mary Kathryn 於 2023年12月11日的回應
I am so sorry to hear about this, Cynthia. I will be looking into these issues. If you feel that you need to speak to the hotel directly about payment, please do not hesitate to reach out to us.

10/10 優異

SOFIA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Christmas decorations are lovely, room is clean, and the staff is friendly.
於 2023 年 11 月住了 1 晚
Mary Kathryn 於 2023年12月1日的回應
We really appreciate the kind words, Sofia. Happy Holidays!

8/10 不錯

Neftali

讚好:整潔度、職員與服務和住宿狀況
Good locations
於 2023 年 11 月住了 2 晚
Mary Kathryn 於 2023年12月1日的回應
Thanks for choosing Aloft Waco, Neftali! I am glad to see that you enjoyed our convenient location.

6/10 一般

Ryan

讚好:整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Mary Kathryn 於 2023年12月1日的回應
Ryan,I am so sorry to see that you did not enjoy your stay here with us. We apologize for any inconvenience.

8/10 不錯

Richard

讚好:整潔度、職員與服務、設施服務和住宿狀況
Check-in was very easy, staff was very friendly and the rooms were very clean.
於 2023 年 11 月住了 1 晚
Mary Kathryn 於 2023年11月27日的回應
Thanks for choosing Aloft Waco Baylor, Richard. I am so happy to see that you enjoyed our clean rooms and easy check-in. We appreciate your patronage!

10/10 優異

Emily

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice room
Very nice room and everything was clean. Beds were super comfy. Love that the shades went all the way down and no light came in.
於 2023 年 11 月住了 1 晚
Mary Kathryn 於 2023年11月17日的回應
We here at Aloft Waco appreciate you, Emily! I am so glad to hear that you enjoyed our clean guestrooms and comfortable beds. Thank you for the kind review!

10/10 優異

Martha (Stephenville)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the unique design of the lobby. Nice room layout too. Would stay here again.
於 2023 年 10 月住了 3 晚
Mary Kathryn 於 2023年11月13日的回應
Thanks for the kind words, Martha! I am thrilled to see that you had a wonderful stay here at Aloft Waco; we are looking forward to your future return!

10/10 優異

Adolfo

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年11月1日的回應
Adolfo,Thank you so much for taking the time to leave a positive rating! We here at Aloft Waco Baylor appreciate you!

10/10 優異

Theresa

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年11月1日的回應
Theresa,Thank you for taking the time to leave a positive review about your time spent here at Aloft Waco Baylor!

10/10 優異

Mary

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年11月1日的回應
Mary,Thank you for taking the time to leave a 10/10 review. I am so glad to see that you enjoyed your time spent here at Aloft Waco Baylor.

2/10 很差

Sharolyn

於 2023 年 10 月住了 2 晚
Mary Kathryn 於 2023年10月30日的回應
Sharolyn,Thank you for taking the time to provide us with a post-stay rating. I am so sorry to see that you did not enjoy your time here with us. If there is anything that you would like to bring to our attention so that we may be able to provide customers with the utmost hospitality in the future, feel free to reach out.

10/10 優異

Jennifer

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月26日的回應
Jennifer,Thank you for taking the time to leave us a post-stay rating and thank you for choosing Aloft Waco!

6/10 一般

Terry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beds were uncomfortable. Be sure to ask for towels and room cleaning as its not happening unless you ask for it.
於 2023 年 10 月住了 4 晚
Mary Kathryn 於 2023年10月26日的回應
Terry,I am sorry to see that you did not enjoy your time spent here with us.

10/10 優異

Jeremy

伴侶同遊
Great vibe walking into the lobby…very friendly staff.
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月23日的回應
Jeremy,Thank you for the kind words. I am thrilled to hear that you enjoyed your time here at Aloft Waco!

8/10 不錯

Doyle

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月23日的回應
Doyle,Thank you for the post-stay review/rating.

10/10 優異

Alex

伴侶同遊
讚好:設施服務
Nice atmosphere
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月25日的回應
Alex,Thank you for the five-star review! I am glad that you enjoyed the nice atmosphere here at Aloft Waco!

10/10 優異

Wendy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月23日的回應
Thanks for taking the time to leave us with a five-star review, Wendy!!

4/10 欠佳

Ernest

親子同遊
不滿:整潔度和職員與服務
Terrible que no te avisen que el aseo es a petición.
於 2023 年 10 月住了 3 晚
Mary Kathryn 於 2023年10月18日的回應
Ernest,Lamento que no haya disfrutado el tiempo que pasó aquí con nosotros.

10/10 優異

Roberto de los

讚好:整潔度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月18日的回應
Roberto,Thank you for taking the time out of your day to leave a 5/5 star review for our hotel. On behalf of the staff here at Aloft Waco Baylor, we thank you and hope to see you again soon!

10/10 優異

Margaret

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Rooms were roomy, clean and comfortable. A bit of outdoor noise that woke us in the middle of night, but eventually settled down.
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月16日的回應
Margaret,I am so glad that you found our guestrooms roomy, clean, and comfortable. We here at Aloft Waco Baylor really appreciate the review!!

10/10 優異

Roberto de los

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月13日的回應
Thank you for choosing Aloft Waco Baylor, Roberto! We are pleased to hear about the cleanliness of our hotel and appreciate the post-stay review!

10/10 優異

Raymond

於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月30日的回應
Raymond,Thank you for taking the time to provide us with a five-star rating!

10/10 優異

Theresa

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Mary Kathryn 於 2023年10月10日的回應
Thank you for the review, Theresa! We here at Aloft Waco Baylor appreciate you.

10/10 優異

Rick

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Mary Kathryn 於 2023年10月10日的回應
RIck,We are always so thrilled to see five-star reviews! Thank you for choosing to stay with us here at Aloft Waco Baylor!

10/10 優異

Anousack

Everything
於 2023 年 10 月住了 2 晚
Mary Kathryn 於 2023年10月4日的回應
Anousack, we appreciate you!Thanks for taking the time out of your day to leave us with a post-stay rating of five-stars!!!

2/10 很差

Aurelia

不滿:職員與服務和住宿狀況
Booked my stay in April 2023. Arrived after a delayed day of travel in September - called hotel hours before arrival to let them know I would be checking in close to midnight. Showed up to NO ROOM available. After some confusion I was checked into a room they had “blocked off” for special Marriot guests. And the room was DIRTY. FILTHY. Beds unmade, garbages full, dirty bathroom. Had to move hotels in the middle of the night. NEVER AGAIN.
於 2023 年 9 月住了 3 晚
Mary Kathryn 於 2023年10月4日的回應
Aurelia,I will be looking into this situation immediately. Thank you for taking the time to leave feedback.

10/10 優異

Will

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Mary Kathryn 於 2023年10月10日的回應
Will,We here at Aloft Waco thank you!! Take care.