Walled Lake Hotel with Pool

"Polite and attentive staff. Took a couple of return visits to get a room with working key sensor. Beds and bedding were comfy and room was clean, but the window blind was missing about 1/4 of the slats, and there wasn’t a room darkening curtain of any sort. "

"The staff was extremely friendly and check-in went smooth. I loved that they have complimentary Starbucks coffee in the lobby. Our room was very nice and we enjoyed the continental breakfast in the morning. "

"Had to check in 2 hours late because the room wasn't ready. Pool was so over clorinated could not swim 2nd night, kids just coughing everywhere, it was bad, hot tub kinda dirty. Room was ok, interior door falling off hinges, sliding door for outside balcony hard to open and handle ready to fall off. One of the elevators were down. Staff was doing the best they could but it didn't seem like they had enough, they were friendly but I wouldn't stay there again."

"Room was clean"

"Something has changed and I will not be coming back. They put me in an ADA room with 2 queens when I had reserve a king suite & no answer to the front desk 2 separate times on the phone; was kept up until 3 am from multiple drunk people slamming doors and having a big party; when attempting to nap the following day housekeeping staff was yelling in a foreign language at the top of their lungs for at least 2 hours outside of my room to where I opened the door and asked them to stop yelling so I could sleep - they stopped 5 minutes and Resumed. Again no answer when calling the front desk. The bath was barely large enough to take a bath. I ordered food at restaurants and was charged for room service each time because I chose to take something to go. On departure the front desk said thank you for staying and never once asked how my stay was. It might as well have been a motel and I’ve never been happier to check out. Never coming back"

"There was a hockey team, cheer or gymnastics team. Kids ran up and down until 1am. The pool was closed Saturday for some chemical filtering. I wanted high floor but was on 6th floor. I was on the side of a highway in which I could hear the cars. Underneath pullout couch was a sick, a cookie and other crumbs. The heating system made noise all night until I got up and turned off and then we were cold. The bartender did not know how to make a good Long Island. I had to pay $30 for 2 nights for parking. The only thing that was good was the breakfast. This was the most horrible experience I ever experienced at a Embassy hotel or any hotel. Staff should hold the customers accountable for their kids. Never again will I go to this hotel again. "

"The bathroom was not clean. There was hair on the floor in the bathroom. The towels were thrown on the shelf instead of folded. There was cobwebs in the room by the radiator. There was evidence sustained on the sofa, and the blackout curtains were dry rotted, where there was holes going through and you can see the daylight coming in. All of the all of the lights in the room did not work properly."

"The room coffee pot still had coffee pak in it. Hair was in the tub. I was thinking breakfast would have included some fresh fruit or hot items such as some eggs or hot oatmeal or even some type of meat. No type of assorted creamers. "

"Lots of stains around the furniture. Minimal towels. Entry ways and pool area trashed"