Kia Ora, we are glad to hear that you had such a lovely stay with us. We take great pride in providing a kind and courteous service, and it's wonderful to hear that our team were able to return your bag to you efficiently. Thank you for taking the time to share your experience, and we hope you welcome you back in the future.

Kia Ora Ka sin, we are so pleased you enjoyed your stay! Thank you for your lovely feedback, and we hope to see you again soon.

Hi Yih, thank you for sharing your feedback with us. We apologise for the inconvenience you experienced with the hot water supply. We understand how essential a consistent hot water supply is, especially during the winter. We are currently looking into a solution for this and will be addressing it in our hotel refurbishments to ensure that our guests can enjoy a comfortable and uninterrupted experience. We have plans in place for these hotel refurbishments, with the first of three phases currently underway, and due to be completed by the end of this year. Despite this challenge, we're delighted that you still enjoyed your stay with us. We're committed to improving and providing you with an even better stay during your next visit. Thank you for your understanding, and we hope to see you again soon.

Hello, thank you for taking time to review our hotel, have a great day.

Thanks for your feedback Susan, I am happy to hear you enjoyed your stay! I'm sorry you had some room issues, but I have made note of this and will pass along to the housekeeping team. .

Thanks Ka Keung, We are glad to hear you enjoyed your room. We hope to have improved Wi-Fi services in the near future!

Thank you for your feedback Ying!