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薩默塞特山酒店 - Tapestry Collection by Hilton™的評價

4 out of 5
薩默塞特山酒店 - Tapestry Collection by Hilton™
200 Liberty Corner Rd, Warren, NJ

評價

8.6

優異

10 分評分，優異；141 則評價中有 87 則" "
8 分評分，不錯；141 則評價中有 28 則" "
6 分評分，一般；141 則評價中有 12 則" "
4 分評分，欠佳；141 則評價中有 8 則" "
2 分評分，很差；141 則評價中有 6 則" "

9.4/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

Lawrence

家人同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Administrative issues
於 2024 年 3 月住了 3 晚
Ivan 於 2024年4月2日的回應
Hello Lawrence,Thank you for taking the time to post a review. Could you please provide more details about your issues?

10/10 優異

Sara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Ivan 於 2024年3月11日的回應
Thank you so much for staying with us Sara. We look forward to having you back in the near future.

8/10 不錯

Julie

伴侶同遊
讚好：整潔度和住宿狀況
The restaurant and bar was amazing! Unfortunately we waited at the front desk for 10 minutes before the person came to check us in.
於 2024 年 2 月住了 1 晚
Ivan 於 2024年2月19日的回應
Hello Julie,Thank you for taking the time to let us know about your experience with us. Please know that I will investigate your concerns about wait time for check in. My apologies for that and hope you give us a second chance to get it right.

10/10 優異

Andrea

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 2 月住了 1 晚
Ivan 於 2024年2月6日的回應
Hello Andrea,We are happy to see that you were pleased with your stay. Please come again.

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A very well appointed hotel with excellent customer service.
於 2023 年 11 月住了 3 晚
Ivan 於 2023年12月5日的回應
Hello John,Thank you for your kind words. I'll be sure to let the staff know.

6/10 一般

ARLENE JOHN

伴侶同遊
讚好：整潔度和住宿狀況
Room was lovely... lght & airy.... regrettably the new Heating Unit ran off & on all night, sometimes spewing cold air. Lost 3 hours of sleep.... Breakfast was alacart, $19.00 / person... could not get lighter breakfact " because Hotel was busy ??"
於 2023 年 11 月住了 1 晚
Ivan 於 2023年11月26日的回應
Hello Arlene,I am sorry to hear that your stay was anything less than great. We normally do a better job handling the volume of breakfast, so I sincerely apologize for you not being able to order off menu. I hope you give us a second chance to get it right the next time you are in the Warren, NJ area.

10/10 優異

James (Reno)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Stayed over holiday week to visit family nearby. This hotel was recently remodeled and is a big upgrade from its predecessor. Rooms are modern, clean and functional. The pub/restaurant is a good place to meet and have a drink.
於 2023 年 11 月住了 4 晚
Ivan 於 2023年11月24日的回應
Hello James.Thank you for your kind words. We are happy that you enjoyed our upgrades. We look forward to hosting you again the next time you visit Warren, NJ.

10/10 優異

Kat

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were wonderful. I was able to check in early. The property was lovely. Great shampoo, etc. The vent on the end of the air handler was very dusty. Room was very comfortable. Felt like a long way from most shopping and dining.
於 2023 年 10 月住了 2 晚
Ivan 於 2023年11月13日的回應
Hello Kat,Thank you for your kind words. We really appreciate it.

10/10 優異

Meghann

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Ivan 於 2023年11月6日的回應
Hello Meghann,I am happy to see you enjoyed your recent stay with us. We look forward to welcoming you on your next visit to Warren NJ.

10/10 優異

Minehli (La Crescenta)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Ivan 於 2023年11月6日的回應
Hello Minehli,Thank you for choosing to stay with us while in the Warren, NJ area. We are very happy to see you enjoyed your stay. Looking forward to having you stay with us again in the near future.

2/10 很差

Ralph j

讚好：整潔度
不滿：職員與服務和住宿狀況
Poor customer service.
於 2023 年 10 月住了 2 晚
Ivan 於 2023年10月28日的回應
Hello Ralph.I apologize that your stay was anything less than perfect. It is our goal to satisfy every guest and it seems we failed in your case. Please note that full refund was issued.

10/10 優異

Emily (Charlottesville)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean room, helpful staff, great breakfast options
於 2023 年 10 月住了 1 晚
Ivan 於 2023年10月22日的回應
Hello Emily,Thank you for choosing to stay with us while visiting Warren, NJ. We truly appreciate your kind words and look forward to having you stay with us again in the near future.

10/10 優異

Adrea

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Ivan 於 2023年10月17日的回應
Hello Adrea,Thank you for staying with us. We look forward to having you with us again in the near future.

10/10 優異

Bradley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel
It was great.
於 2023 年 9 月住了 3 晚
Ivan 於 2023年10月4日的回應
Hello Bradley,Thank you for staying with us. We look forward to hosting you again in the near future.

2/10 很差

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
フロント対応が最悪
早朝のチェックアウトでしたが、レシートをくれず、メールで送る旨、フロントの人が言いましたが、その後何の連絡もありません。ヒルトンの名前を冠していますが、ヒルトン全体の接客の質を疑います。今後改善が図られない場合、二度とヒルトンには宿泊しないかもしれません。
於 2023 年 9 月住了 4 晚
Ivan 於 2023年10月4日的回應
Hello,Thank you for choosing to stay with us. I would like to express my sincere apologies for the mix up. We did not have your personal email address on file.

8/10 不錯

dr PK (San Rafael)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Ivan 於 2023年9月26日的回應
Good morning,Thank you for choosing to stay with us while visiting the Warren NJ area. We appreciate your business and look forward to hosting you again in the future.

10/10 優異

renay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff! Delicious food!
於 2023 年 9 月住了 2 晚
Ivan 於 2023年9月10日的回應
Good day Renay,Thank you so much for choosing to stay with us. We appreciate your kind words and look forward to you staying with us again in the future.

10/10 優異

Dinesh

於 2023 年 9 月住了 1 晚
Ivan 於 2023年10月4日的回應
Hello Dinesh,Thank you for staying with us. We look forward to hosting you again in the near future.

10/10 優異

Linda S Walton

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service and friendly
於 2023 年 8 月住了 3 晚
Ivan 於 2023年8月13日的回應
Hello Linda,Thank you for choosing to stay with us while visiting Warren, NJ. We are so happy to hear that you enjoyed your stay. We look forward to having you stay again in the near future.

10/10 優異

Ann

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The sheets and bedding were beyond amazing! Very luxurious!
於 2023 年 8 月住了 1 晚
Ivan 於 2023年8月8日的回應
Hello Ann,Thank you for choosing to stay with us while in the Warren, NJ area. We are happy to hear you enjoyed your bedding. We look forward to having you again in the near future.

10/10 優異

Carolyn (Burlington)

於 2023 年 8 月住了 1 晚
Ivan 於 2023年8月28日的回應
Hello Carolyn,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 優異

Sasha

於 2023 年 8 月住了 1 晚
Ivan 於 2023年8月28日的回應
Hello Sasha,Thank you for choosing to stay with us while traveling to Warren, NJ. We are happy to hear you had a great stay and looking forward to having you stay with us again in the near future.

10/10 優異

Kendell Jimenez

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Ivan 於 2023年8月2日的回應
Hello Kendell,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 優異

Stacey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Ivan 於 2023年8月2日的回應
Hello Stacey,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 優異

Paula

讚好：整潔度、職員與服務和住宿狀況
Reasonable prices and convenient location
於 2023 年 7 月住了 1 晚
Ivan 於 2023年8月2日的回應
Hello Paula,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

10/10 優異

Edward (Ewing)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
Ivan 於 2023年8月2日的回應
Hello Edward,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us again in the near future.

4/10 欠佳

Frederick (Naples)

家人同遊
讚好：整潔度
The air conditioner in the room rattled all night and was soooo noisy it resulted in a terrible nights sleep. We got in late from a long travel day and this was not what we expected.
於 2023 年 7 月住了 1 晚
Ivan 於 2023年8月2日的回應
Hello Frederick,Thank you for choosing to stay with us while visiting Warren, NJ. I would like to sincerely apologize that your stay was anything less than perfect. We hope that you give us a second chance to get it right next time you are in the area.

4/10 欠佳

Jay

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Room was not ready until 5:30. Check in process was not fun. Room didn't have power, the lights and TV did not work.
於 2023 年 7 月住了 2 晚
Ivan 於 2023年7月13日的回應
Hello Jay,Thank you for taking the time to let us know about your recent stay at Somerset Hills Hotel. I am sorry to hear that you were not able to check-in until 5:30. I hope we were able to fix your electric once reported. Please know that your feedback is very important to us.

10/10 優異

Michael

於 2023 年 7 月住了 1 晚
Ivan 於 2023年8月2日的回應
Hello Michael,Thank you for choosing to stay with us while visiting Warren, NJ. We look for to having you stay with us in the near future.

10/10 優異

Tamra

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Ivan 於 2023年7月22日的回應
Hello Tamra, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 優異

Jacquelyn (Gilbertsville)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚
Ivan 於 2023年7月22日的回應
Hello Jacquelyn, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 優異

Peter

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfort, quiet and relaxing
Great property, staff, food services and rooms are very large and comfortable. Bath/shower is a step above other hotels. Overall 5 stars
於 2023 年 6 月住了 1 晚
Ivan 於 2023年7月22日的回應
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. I will be sure to share your kind words with our staff. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

10/10 優異

Peter

於 2023 年 6 月住了 1 晚
Ivan 於 2023年7月22日的回應
Hello Peter, thank you for staying with us at the Somerset Hills Hotel. We truly appreciate your business and are thrilled you enjoyed your stay. Please visit us again soon, we look forward to welcoming you home.

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Pool closed
Sorry but the AC is very noisy. The closet light doesn’t turn off and shines in your eyes through closet doors and the pool was not open. We specifically picked this hotel for the outdoor pool because it was 90 degree weather and we were at a track meet all day.
於 2023 年 6 月住了 1 晚
Ivan 於 2023年7月22日的回應
Hello James, Thank you for choosing to stay with us while in Warren, NJ. I would like to personally apologize for your stay being anything less than perfect. We hope you give us a second chance to get it right next time you visit Warren, NJ.

4/10 欠佳

Peter B

讚好：整潔度
不滿：客房舒適度
Very nice room with infrastructure disappointments
Great breakfast service. Very good reception service. NO HOT WATER!!! VERY NOISY HVAC. LOUD CLANGING NOICE WHEN IT TURNED ON AND OFF.
於 2023 年 5 月住了 1 晚

10/10 優異

jeannette

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 3 晚

10/10 優異

Felicia

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was perfect for a solo weekend stay. Quiet, clean, beautiful, and cozy were my thoughts. I will be returning for sure!
於 2023 年 4 月住了 2 晚

6/10 一般

Amy

伴侶同遊
讚好：住宿狀況
Disappointed that they didn’t explain at check in that they would not come in to clean the room unless we requested it. When we did they still did not come. Our garbage was overflowing after a 4 night stay.
於 2023 年 4 月住了 2 晚

4/10 欠佳

Susan (North Hampton)

不滿：職員與服務、設施服務和住宿狀況
Inefficient and incompetent. I have never stayed at a Hilton hotel and I will never again. The hotel and rooms are beautiful, but unfortunately that is where the positive comments must end. Housekeeping is only provided upon request. Coffee is only out in the lobby during breakfast hours. If you drink coffee outside breakfast hours the only option is the Keurig in the room. That would have been fine if they would restock the pods. I asked upon check in and every morning to be restocked and it never happened. Even after speaking with the housekeeping manager who promised it would be taken care of. All of the lights in the room are motion activated so when sitting in the chair watching tv the lights kept turning off. The man at the front desk was very condescending implying that I didn’t know how to turn lights on and off……REALLY?!?! The restaurant was expensive and had limited choices and my Ahi Tuna salad was served without the tuna. The water in the shower was lukewarm on the last day. This hotel cannot get the basics right. Very disappointing.
於 2023 年 3 月住了 4 晚

10/10 優異

Jenny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Sharon 於 2023年4月4日的回應
We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!Sharon RodriguezDirector of Rooms.

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Staff Coordination Issue
I have stayed here before. I actually have been going back in the day even before all the renovations. This place has always been a great choice. We just had a small issue with the housekeeping process. The staff did not coordinate with the front desk and accidentally stripped our room while we stepped out to get breakfast before checkout. The staff took the bags we left in the room and threw them out. This could have easily been avoided with a simple check with the front desk. My mother was very upset since they threw out all of the hard to find ingredients she gathered during our visit. She also lost her red travel thermos. This is a very easy fix. I just wished it could have been handled better.
於 2023 年 3 月住了 3 晚

8/10 不錯

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Things happen.
The window was cracked. This was reported. There was not need to change rooms.
於 2023 年 3 月住了 2 晚

8/10 不錯

Sergio

於 2023 年 3 月住了 1 晚

6/10 一般

Hector

於 2023 年 3 月住了 1 晚

2/10 很差

Chelsea

於 2023 年 2 月住了 1 晚

4/10 欠佳

Harry

商務旅客
讚好：整潔度
不滿：職員與服務和設施服務
No hot water. Poor follow up on requested room cleaning.
Jodi-Ann 於 2023年1月15日的回應
Hi Harry,I am sorry to hear we did not meet some of your expectations. If given the opportunity, we would love to make it right for you! I hope all is well and we look forward to hearing from you soon!

10/10 優異

Maryann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staying at the Sommerset was a welcome break. I booked a room to attend a party nearby and found the room modern, clean and spacious. Our king bed was large and comfortable and the shower was roomy. We would certainly stay again. The restaurant was closed for Sunday morning, but with a Starbucks and bagel shop just across the street, it was no problem!! We recoommend.this hotel if your life takes you to this area and you need a nice home away from home. We also appreciated the cool furniture design!!
於 2023 年 1 月住了 1 晚
Jodi-Ann 於 2023年1月15日的回應
Hi Maryann,We appreciate you taking the time out to give us a review! We are extremely happy to hear you enjoyed your stay with us. If you are ever in the area, please do not hesitate to stop by. It was truly a pleasure hosting such a wonderful guest!

8/10 不錯

Sheryl

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, well appointed rooms, good size and very clean. Good bar/restaurant. Friendly service.
Jodi-Ann 於 2023年1月15日的回應
Hi Sheryl,I hope all is well with you.Thank you for your positive feedback. It is truly a joy to hear that you enjoyed your stay with us. We look forward to hosting you and your family again soon.

6/10 一般

CHARLES

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
No Coffee????
I realize it was Christmas Holiday and staff was off however, the Hotel should have offered at least a coffee station in the Lobby especially in the morning. Disappointed.
於 2022 年 12 月住了 2 晚
Jodi-Ann 於 2023年1月15日的回應
Hi Charles,Thank you for your feedback. I do apologize for any inconvenience that may have caused you and your family. I hope you can give us the opportunity to make it right for you during your next stay with us.