室內泳池、季節性室外泳池;泳池傘、躺椅

豪華度假村的評價

4 out of 5
豪華度假村
9519 East Market Street, Warren, OH

評價

9.4

完美

10 分評分,優異;648 則評價中有 486 則" "
8 分評分,不錯;648 則評價中有 115 則" "
6 分評分,一般;648 則評價中有 25 則" "
4 分評分,欠佳;648 則評價中有 12 則" "
2 分評分,很差;648 則評價中有 10 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

shengdong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 1 晚

10/10 優異

Linda

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spa and employees were exceptional and Food was not the same old menu offerings. Everything had a wonderful spin to normal recipe offerings. Drinks options were plentiful and reasonably priced. Rooms and decor were updated and pleasing throughout resort.
於 2024 年 4 月住了 1 晚
Amber 於 2024年5月1日的回應
Hello Linda we appreciate the positive feedback! We love to see you enjoyed your stay with us. We hope to see you again!

8/10 不錯

Cameron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our first time staying at a resort overnight. We enjoyed dining at the Chop House & the Atrium for the 2 days we stayed. The Roman Bath was nice (thought it would be warmer). One issue we had was the constant noise from the hallway. We could hear every conversation, doors opening & closing. We would probably pick a different style room next time, but the King suite was not what I expected. The room was clean but smaller than what we are use to when get a suite at other hotels. The staff was very pleasant from the time we arrived until we left. I had one bad interaction with a gentleman who was working in the cigar lounge but his co-worker was very polite which smoothed things over.
於 2024 年 4 月住了 2 晚

10/10 優異

Eric

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Amber 於 2024年4月22日的回應
Thank you Eric for your feedback. We are happy to see you enjoyed your stay and hope we see you back again!

10/10 優異

Deseree

讚好:整潔度、職員與服務和住宿狀況
Nice stay!
於 2024 年 3 月住了 1 晚
Amber 於 2024年4月3日的回應
Hi Deseree, thank you for this great review! We hope to see you back soon!

10/10 優異

Charity (Beaver falls)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Amber 於 2024年4月3日的回應
Thank you for the awesome review. We are happy to see you enjoyed your stay. We hope to see you again soon!

8/10 不錯

Laura

於 2024 年 3 月住了 1 晚
Amber 於 2024年4月16日的回應
Thank you for your feed back! We're happy you enjoyed your stay. We hope to see you again!

10/10 優異

Tracy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was wonderful
於 2024 年 1 月住了 2 晚
Amber 於 2024年4月3日的回應
Hi Tracy, thank you for the wonderful review! We are excited to see you had such a great stay with us. We hope you come back soon!

10/10 優異

Terry

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Walker 於 2024年2月6日的回應
Hi Terry, thank you for this great review! We hope you come back soon :)

10/10 優異

Taylor

讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful weekend at The Grand Resort. The amenities were fabulous and the restaurants were great. Only complaint is the walls in our room were very thin and we could hear everything in the room next door. Wasn’t a problem Friday night but Saturday was very rambunctious. Other than that we had a great stay.
於 2024 年 2 月住了 2 晚
Walker 於 2024年2月5日的回應
Hi Taylor, thank you for this great review, and for some awesome feeback :) We take noise complaints very seriously, and if the front desk is notified of any disturbances they would be happy to assist. We are so glad to hear you had the chance to enjoy some great meals and the amenities we have to offer, and look forward to seeing you again soon!

8/10 不錯

Rayshone

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Walker 於 2024年2月5日的回應
Hi Rayshone, thank you for your review! It is always nice to see our guests enjoy their stay. We hope to see you again!

10/10 優異

Jonathan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Grand Resort Review
This Roman-style resort has a 90 degree outdoor pool all winter long open 24 hours - the chicken parmasean at the restaurant was great and delivered to the room within 20 minutes.
於 2024 年 1 月住了 1 晚
Walker 於 2024年1月22日的回應
Hi Jonathan, thank you so much for taking the time to leave such a wonderful review! We are so happy to hear you received superior service and a great meal at the restaurant, and enjoyed the outdoor Roman Bath. We look forward to seeing you again!

4/10 欠佳

Denise

於 2024 年 1 月住了 1 晚
Walker 於 2024年1月22日的回應
Hi Denise, I am sorry to hear we fell short of your expectations.We would like to hear more about your experience, so it can be improved upon in the future. Feel free to reach out to us directly to discuss.

10/10 優異

Christina

於 2024 年 1 月住了 1 晚
Walker 於 2024年1月22日的回應
Hi Christina, thank you for your great review! We are glad to see you enjoyed your stay and hope to see you again soon :)

10/10 優異

Danielle

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Walker 於 2024年1月16日的回應
Hi Danielle! Thank you for taking the time to leave such a wonderful review :) We are so happy to see you enjoyed your stay, and look forward to seeing you again!

8/10 不錯

Catherine

讚好:整潔度、職員與服務和住宿狀況
Nice property. First time there surprised room was not updated. Matress didnt sleep well at all.
於 2023 年 12 月住了 1 晚
Walker 於 2024年1月11日的回應
Hi Catherine, we are thrilled to see you enjoyed your first time at The Grand Resort! Our guest rooms are in the process of being updated, so we hope you get a chance to come back and see the improvements!

10/10 優異

Jessica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Walker 於 2024年1月11日的回應
Hi Jessica, thank you for taking the time to leave this great review! We hope to see you again soon :)

10/10 優異

Larry

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Walker 於 2024年1月2日的回應
Hi Larry, thank you so much for this great review!We are so happy to see that you enjoyed your stay, and hope to see you again soon!

10/10 優異

Christina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Walker 於 2024年2月5日的回應
Hi Christina, thank you for sharing such a great review! We are thrilled you enjoyed your stay, and hope to see you again soon!

10/10 優異

Edward

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Walker 於 2023年12月27日的回應
Hi Edward, thank you so much for this wonderful review! We are thrilled you enjoyed your stay and look forward to seeing you again!

10/10 優異

Dan

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Walker 於 2023年12月19日的回應
Hi Dan! Thank you for taking the time to leave such a wonderful review. We are so glad you enjoyed your stay. See you next time! :)

10/10 優異

april

讚好:整潔度、職員與服務、設施服務和住宿狀況
It is always a pleasure to come here but service at breakfast needs work , just the timelyness and the orders being correct. Other than that everything was great and always has been, the staff has always been Pleasant thank you so much!
於 2023 年 12 月住了 1 晚
Walker 於 2023年12月11日的回應
Hi April, thank you for your review! We appreciate your feedback as a return guest, and will pass this on to our restaurant team! Thank you again, and we hope to see you back soon :)

10/10 優異

Holly

於 2023 年 11 月住了 1 晚
Walker 於 2023年11月29日的回應
Hi Holly! Thank you for your excellent review :) We are so happy you enjoyed your stay, and hope to see you again!

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great golf, cigar lounge, and spa. Will definitely be back.
於 2023 年 10 月住了 1 晚
Walker 於 2023年10月30日的回應
Hi John, thank you for this wonderful review :) We look forward to having you back!

10/10 優異

Cheryl

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay
Beautiful hotel. My family stayed there for my mom’s funeral in West Middlesex. The location was convenient and the best hotel in that area. I have stayed there before and would do so in the future.
於 2023 年 10 月住了 3 晚
Walker 於 2023年10月26日的回應
Hi Cheryl, thank you for your review! We are happy to hear you enjoyed your stay, given the circumstances of your trip to town. We look forward to seeing you again the next time you are in the area!

10/10 優異

Gretchen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Walker 於 2023年10月18日的回應
Hi Gretchen, thank you for this wonderful review! We are so happy you had a great time, and look forward to seeing you again!

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Walker 於 2023年10月17日的回應
Thank you for this wonderful review, John! We hope to see you again soon!

10/10 優異

Silva

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Walker 於 2023年10月16日的回應
Thank you for this great review! We are happy to see you enjoyed your stay and hope to see you again soon!

10/10 優異

Marcus

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing will definitely come again
於 2023 年 9 月住了 1 晚
Walker 於 2023年9月12日的回應
Hi Marcus, thank you for your great review! We are thrilled you had an amazing stay, and look forward to seeing you again!

10/10 優異

Shawn

讚好:整潔度、職員與服務和住宿狀況
Great all around experience
於 2023 年 9 月住了 1 晚
Walker 於 2023年9月11日的回應
Hi Shawn, thank you for such a great review! We are thrilled you had a great experience, and hope to see you again!

10/10 優異

Latonia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Need better WIFI SERVICE but overall it was a great experience
於 2023 年 9 月住了 2 晚
Walker 於 2023年9月7日的回應
Hi Latonia, thank you for your review! We are working on upgrading the internet in each guest room, which will speed up the Wi-Fi service. We would love for you to come back and enjoy the improvements!

10/10 優異

Crystal

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
10 outta 10 I’ll recommend I enjoyed every part of this resort I booked a queen suite but ended up with a double which had nothing to do with the resort because I booked 3rd party! Other than that I will be returning soon
於 2023 年 8 月住了 1 晚
Walker 於 2023年9月6日的回應
Hi Crystal, thank you for your review! We are glad to hear the front desk was still able to accommodate you, and look forward to seeing you again!

10/10 優異

Angela

於 2023 年 8 月住了 1 晚
Walker 於 2023年9月19日的回應
Hi Angela, thank you for your review! We are happy to see you enjoyed your stay, and look forward to seeing you again!

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property itself is fantastic but the people take it over the top. Thank you to Tara for taking genuine caring customer service to the next level. We will be back!
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月25日的回應
Hi David, thank you for your review! We are so happy to hear that the service you received exceeded your expectations. We will be sure to pass your kind words along, and we look forward to seeing you again!

10/10 優異

Darryl

讚好:職員與服務、設施服務和住宿狀況
Staff was very nice and helpful. It was a beautiful place. Can’t wait to come back and stay longer. Food was delicious.
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月21日的回應
Hi Darryl, thank you for taking the time to leave such a great review! We look forward to having you back!

8/10 不錯

John

於 2023 年 8 月住了 2 晚
Walker 於 2023年9月6日的回應
Hi John, thank you for your review! We hope to see you again soon!

10/10 優異

Tina

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The facility was beautiful we were treated great by all the staff. We will be back
於 2023 年 8 月住了 1 晚
Amber 於 2023年8月14日的回應
Hi Tina thank you for the great review! We are happy to see you had such a great stay with us. We hope to see you again!

10/10 優異

Sharon

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Walker 於 2023年8月21日的回應
Hi Sharon, thank you for your wonderful review! We are always happy to see that our guests had a pleasant experience. We look forward to seeing you again!

10/10 優異

Rebecca

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Great experience, friendly staff and atmosphere
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月21日的回應
Thank you for your wonderful review! We are so happy to see that your experience was great all around. We look forward to seeing you again!

10/10 優異

Rebecca

於 2023 年 8 月住了 1 晚
Walker 於 2023年9月1日的回應
Hi Rebecca, thank you for such a great review! We are so glad you enjoyed your stay, and hope to see you again soon!

4/10 欠佳

Megan

不滿:住宿狀況
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月30日的回應
Hi Megan, thank you for your feedback! We are sorry to see that your stay was anything but exceptional. Please feel free to reach out to our General Manager with any issues we can address.

8/10 不錯

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property, nice friendly staff
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月10日的回應
Hi William, thank you for your great review! We are happy to see that you enjoyed your stay, and hope to see you again soon!

8/10 不錯

Kimberly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Grand Resort is a nice get-away. We don't golf so I don't think we used the facilities as much as we could have. The service was outstanding - especially the bartenders around the pool, in the cabanas and in the wine bar. The food was excellent. The pools were very crowded on the weekend but better on Monday. The bocce courts and shuffleboard were in excellent condition and fun to use. We ate at the Chophouse on Monday night and the food and service was spectacular.
於 2023 年 8 月住了 2 晚
Walker 於 2023年8月10日的回應
Hi Kimberly, thank you so much for your glowing review! We are so happy to see that you had a wonderful experience all around. We hope to see you back again!

10/10 優異

Carisa

讚好:整潔度、職員與服務和住宿狀況
I liked location. Friendly and helpful of the staff...
於 2023 年 7 月住了 2 晚
Walker 於 2023年8月10日的回應
Hi Carisa, thank you for your great review! We are thrilled that you enjoyed your stay and hope to see you back again!

10/10 優異

Shaundra

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the fact that everything is just right there you don’t have to leave unless you want too the pool is open 24 hours for adults only the best vibe ever
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月10日的回應
Hi Shaundra, Thank you for your wonderful review! We are happy to see you enjoyed the convenience of our onsite amenities, and the 24 hour Roman Bath. We look forward to seeing you again!

10/10 優異

Kim

多人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
I didn’t se much opportunity for shopping. But the property was beautiful for adlesst a two night stay. If you’re not a golfer there is no activities for other adult guest outside of swimming bowling, putt putt or something.
於 2023 年 8 月住了 1 晚
Walker 於 2023年8月10日的回應
Hi Kim, thank you for your review! We are thrilled to see you enjoyed the property and amenities we have to offer. Outside of golf and swimming, we do have a recreation center with tennis and racquetball courts, a wine cellar, cigar lounge, and full service salon and spa. While we do have a boutique on site for shopping, the Eastwood Mall complex is just a short drive down the road, and our Shuttle is available to transport you there and back!

10/10 優異

Nadine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone who worked at the grand resort we’re very friendly!
於 2023 年 7 月住了 2 晚
Walker 於 2023年8月10日的回應
Thank you for the kind words about our staff! We are happy to see you had a great stay, and hope to see you again soon!

10/10 優異

Ken

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Expedia really dropped the ball i did pay at resort option and then i got there and my reservation was gone and had to redo the whole thing was an inconvenience and expedia is terrible for this
於 2023 年 7 月住了 1 晚
Walker 於 2023年7月31日的回應
Hi Ken - thank you for your feedback! I apologize that you had a mix up at check in, but I am glad our Front Desk agents were able to accommodate your reservation. Hopefully we will see you back soon!

10/10 優異

Tamika

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Walker 於 2023年7月18日的回應
Thank you for your wonderful review, Tamika! We are glad you enjoyed your stay, and hope to see you again soon!

10/10 優異

Diane

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Walker 於 2023年7月18日的回應
Thank you for your glowing review, Diane! We hope to see you back again!