When we arrived there was no bedding for the pull out sofa in the living room (it is advertised as included and was requested). Weirdly, there were no pots and pans at all in the kitchen, but there were cooking utensils etc. The place was quite dirty. Big smear of something on the glass wall, bathroom light switch had some sort of crud on it. Sofa was a bit gross. Floor had crumbs and dust balls. Communication was poor, response slow. It took 24 hours for the bedding and pots and pans to arrive. I asked for a fee reduction for the first night, no answer. Not really relevant but the stationary bike in the exercise room was also broken. I liked the neighbourhood and the proximity to the metro was great. Don't bother with this company, there must be other short-term apartments nearby.