山景

伊克諾旅館的評價

2 out of 5
伊克諾旅館
232 Phillips Rd, Waynesville, NC

評價

8.4

很好

10 分評分,優異;534 則評價中有 235 則" "
8 分評分,不錯;534 則評價中有 185 則" "
6 分評分,一般;534 則評價中有 71 則" "
4 分評分,欠佳;534 則評價中有 20 則" "
2 分評分,很差;534 則評價中有 23 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Shicheng

讚好:整潔度、職員與服務、設施服務和住宿狀況
I would choose this next time.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月30日的回應
Thank you so much for your kind and honest review. We hope to see you again soon!

10/10 優異

Like

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店环境不错,就是早餐有点简单,不太适合中国人胃口。
於 2018 年 10 月住了 1 晚

10/10 優異

Dano

讚好:整潔度和職員與服務
Property was nice. Staff was friendly and place was clean. The locations as complicated to get to, and a bit of a drive to other amenities.
於 2024 年 5 月住了 1 晚

8/10 不錯

whitney

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Kimberly 於 2024年5月16日的回應
Thank you for your review of our hotel, we are so glad that you enjoyed your stay. We look forward to seeing you again soon!

10/10 優異

Wayne

讚好:整潔度、職員與服務和住宿狀況
Great value
於 2024 年 5 月住了 1 晚
Kimberly 於 2024年5月10日的回應
Thank you so much for your review of our hotel. We are so glad that we met all of your expectations. We hope that you will choose to stay with us your next trip to the mountains.

10/10 優異

Robert

伴侶同遊
The rooms are nice and clean.
於 2024 年 5 月住了 1 晚

10/10 優異

Justin

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A breath of fresh air to arrive here and the front desk receptionist was the nicest person i have come in contact with here all week and she went above and beyond during check in. Room is clean ac smells good and dirt and dust free. My first econo I have stayed at not disappointed one bit.
於 2024 年 5 月住了 1 晚
Kimberly 於 2024年5月5日的回應
Thank you so much for your kind review of our hotel. I also really appreciate the wonderful compliments about myself. I truly enjoy my job and guests like you make me remember why. I hope that you will choose to stay with us again in the future

10/10 優異

Robert

親子同遊, 多人同遊
The hotel is older but very well kept and updated. Super clean rooms and very helpful staff
於 2024 年 4 月住了 2 晚
Kimberly 於 2024年4月25日的回應
Thank you so much for your outstanding review of our hotel. We are so glad that you enjoyed your stay. We look forward to seeing you again soon!

10/10 優異

Ken

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, though a bit worn in a few aspects (tub). Otherwise, a nice view and very quiet. I’ve stayed here previously and will stay here again.
於 2024 年 4 月住了 1 晚
Kimberly 於 2024年4月6日的回應
Ken, Thank you for your honest review of our hotel, we are so glad that you enjoyed your stay. We are slowly in the process of remodeling the rooms and the tubs are on the list. We hope to see you again soon on your next trip to the mountains.

4/10 欠佳

Jorge

家人同遊
讚好:整潔度和職員與服務
The hotel was good, the bedrooms fine, but we had such a bad luck, that our neighboor got drunk and start a party. Terrible night.
於 2024 年 3 月住了 1 晚
Kimberly 於 2024年4月5日的回應
Jorge, I apologize that you had this experience during your stay. This is not a typical stay here. I wish you would have let the staff know on the property of the situation at the time, we could have remedied the situation for you. We hope that this experience will not deter you from staying in the future.

10/10 優異

Brenda

讚好:整潔度、職員與服務和住宿狀況
Everything
於 2024 年 1 月住了 2 晚
Kimberly 於 2024年4月4日的回應
Thank you for your perfect review of our hotel, we are so glad that you enjoyed your stay. We hope that you will choose to stay with us on your next trip to the mountains.

10/10 優異

Bradford

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Kimberly 於 2024年4月4日的回應
Thank you for your perfect review of our hotel, we are so glad that you enjoyed your stay. We hope that you will choose to stay with us on your next trip to the mountains.

10/10 優異

Linda

讚好:整潔度、職員與服務和住宿狀況
Sleep great, nice helpful people Thank you.
於 2024 年 3 月住了 2 晚
Kimberly 於 2024年3月26日的回應
Thank you so much for the perfect review of our hotel. We are so glad that you enjoyed your stay and I will pass along the compliments to the the staff. We hope that you will chose to stay with us again soon!

10/10 優異

Joe (Johnson City)

家人同遊
讚好:職員與服務和住宿狀況
Beautiful view of the mountains..spectacular sunrise. Kimberly was extremely helpful.
於 2024 年 3 月住了 2 晚
Kimberly 於 2024年3月26日的回應
Thank you so much for your perfect review of our hotel, we are so glad that you enjoyed your stay. I personally, really appreciate the kind words about myself, I do enjoy my job, and it's people like you that make it easy. I hope that you will stay with us again soon!

10/10 優異

Anna (Marietta)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property needs more parking, but overall experience is good. The View is breathtaking.
於 2024 年 2 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you for your outstanding review of our hotel. We are so glad that you enjoyed your stay with us. While it is true that parking can get a little tight for us here, we are looking into ways to possibly expand but as you know we have limited space. The Views are breathtaking from our balconies so I also agree that limited parking is not a deterrent. We hope that you will chose to stay with your next trip to the mountains!

10/10 優異

Chris

於 2024 年 2 月住了 1 晚
Kimberly 於 2024年3月26日的回應
Thank you for the perfect review of our hotel, we are so glad that you enjoyed your stay. We hope that you will chose to stay with us again.

8/10 不錯

Tara (Shelbyville)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great location and beautiful view!
於 2024 年 2 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you for your awesome review of our hotel. We are so glad that you enjoyed your stay with us. The views are my absolute favorite as well. We hope that you will stay with us again soon!

8/10 不錯

Bonny

讚好:整潔度、職員與服務和客房舒適度
Good place to stay
Rooms are always very clean and comfortable. Convenient location to evrrything.
於 2024 年 2 月住了 3 晚
Kimberly 於 2024年2月23日的回應
Thank you for your kind review of our hotel. We are so glad that you enjoyed your stay. I hope that the mistake that was made on your most recent stay will not deter you from staying again. Please let me know if there is anything else I can do for you. I look forward to seeing you again soon!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A+
We arrived late in the evening and had a fast, easy check-in. Comfortable, clean room with a balcony and a lovely view. Very clean.
於 2024 年 1 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you so much for the perfect review of our hotel. We are so glad that we exceeded your expectations. I will be sure to pass along all the compliments to the staff. We hope that you will chose to stay with us again soon.

10/10 優異

annette

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
not the nicest but squeaky clean. thats all that matters
於 2024 年 1 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you so much for your kind comments about the hard-working staff that keeps our hotel so clean. I will be sure to pass along the compliment to our staff! We hope that you will choose to stay with us again your next trip the the mountains

10/10 優異

Debra

於 2023 年 12 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you so much for your outstanding review of our hotel. We are so glad that you enjoyed your stay! We hope that you will choose to stay with us again on your next trip to our beautiful mountains!

10/10 優異

Peng

於 2023 年 12 月住了 2 晚
Kimberly 於 2024年2月23日的回應
Thank you for your excellent review of our hotel. We are so glad that you enjoyed your stay. We look forward to seeing you on your next trip to our beautiful mountains.

10/10 優異

Dave

商務旅客
於 2023 年 12 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you for your outstanding review of our hotel. We are so glad that you enjoyed your stay! We look forward to seeing you again soon.

8/10 不錯

Ron

於 2023 年 12 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you for your kind review of our hotel! We are so glad that you were satisfied with your stay. We hope that you will choose to stay with us on your next trip to the mountains.

10/10 優異

Sudhir

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent
於 2023 年 12 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you so much for your outstanding review of our hotel we are so glad that you enjoyed your stay with us. We hope that you will chose to stay with us again soon!

10/10 優異

Richard

於 2023 年 12 月住了 1 晚
Kimberly 於 2024年2月23日的回應
Thank you for your outstanding review of our hotel. We are so glad that you enjoyed your stay with us. We hope that you will chose to stay with us again

8/10 不錯

Bonny

讚好:整潔度、職員與服務和客房舒適度
Good stay
King room was very clean, but worn. Bathroom was a bit more updated. I had a pet friendly room. Loved the balcony. Bedding desperately needs to be replaced- blanket had a ton of bleach marks due to repeated staining. Front desk hosts were very nice. I'll be staying again, but I'm bringing my own blanket for the bed.
於 2023 年 12 月住了 2 晚
Kimberly 於 2023年12月6日的回應
Bonny, Thank you for your kind review of our hotel, we are upgrading the bedding over the winter months. We are looking forward to seeing you again soon!

10/10 優異

Richard

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property is convenient to all of Waynesville. The staff is wonderful! The rooms are comfortable and clean and, it’s affordable!
於 2023 年 11 月住了 1 晚
Kimberly 於 2023年11月29日的回應
Thank you for your outstanding review of our hotel. We are so glad that you enjoyed your stay. I will pass along the compliments to the staff. We hope that you will choose to stay with us again! Thank you,

8/10 不錯

Deborah

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Kimberly 於 2023年11月29日的回應
Thank you for the kind review of our hotel. We are so glad that you enjoyed your stay. We hope that you will choose to stay with us again! Thank you,

8/10 不錯

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic view, easy in and out. Says Waynesville but Maggie just 5 min away
於 2023 年 11 月住了 1 晚
Kimberly 於 2023年11月28日的回應
Thank you for your kind review of our hotel. We are so glad that you enjoyed your stay. We look forward to seeing you again soon!

2/10 很差

Terry

於 2023 年 11 月住了 3 晚
Kimberly 於 2024年2月23日的回應
I apologize that you did not enjoy your stay with us. If you would like to discuss it further please contact the hotel directly.

10/10 優異

Elizabeth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk staff was incredibly friendly and the room was very clean.
於 2023 年 11 月住了 2 晚
Kimberly 於 2023年11月24日的回應
Thank you so much for your honest and kind review of our hotel. We are so glad that you enjoyed your stay. I have passed along the compliments to the staff.

6/10 一般

Karol

伴侶同遊
不滿:設施服務
It was just OK. We traveled with my emotional support dog and were charged a fee. Our room had a door inside that was adjoining another room...there was a fairly large gap under the door and you could hear the other guest coughing...gross.
於 2023 年 11 月住了 1 晚
Kimberly 於 2023年11月20日的回應
Karol, Thank you for your review of our hotel. I did look at the reservation and noticed that you did make a last-minute reservation and we did have limited availability, As far as the emotional service animal charge, Hotels and motels must give people with disabilities reasonable accommodations. But they are covered by a different law, the Americans with Disabilities Act (ADA). Service animals are protected under the ADA, but emotional support animals (ESAs) are not. Therefore there was a charge for your animal. I have addressed your issue with the adjoining door with the appropriate staff and we will rectify that issue. Again thank you for your review and should you want to discuss any further please contact the hotel directly.

10/10 優異

shilpa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very functional , value for money, good for a stop over. Hot breakfast
於 2023 年 11 月住了 1 晚
Kimberly 於 2023年11月20日的回應
Thank you so much for your very kind review of our hotel. We are so pleased that you enjoyed your stay. We look forward to seeing you again soon!

10/10 優異

Sandra Carnahan

讚好:整潔度、職員與服務和住宿狀況
Clean, balconies with rocking chairs, and a magnificent view. We stayed during Fall and the pool was closed for the season. Great personality at the front desk
於 2023 年 11 月住了 1 晚
Kimberly 於 2023年11月16日的回應
Thank you so much for the kind and perfect review of our hotel. We are so glad that you enjoyed yourself. I will pass along the compliments to our staff. We hope to see you again soon!

8/10 不錯

Danny

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is up on quite a hill-- so we felt safe. No riff-raff would bother them up there. Being up on the hill, the view was very nice. It was a good, basic motel, nothing fancy. A decent bed, bathroom (although you might need to run the hot water a while for it to reach you), a TV, microwave, small fridge, coffee maker, and a place to rest.
於 2023 年 11 月住了 2 晚
Kimberly 於 2023年11月8日的回應
Danny,Thank you for your kind review of our hotel. We are so glad that you enjoyed your stay with us. We hope that you will chose to stay with us again.

10/10 優異

Matthew

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful and friendly.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年11月4日的回應
Thank you very much for your kind review of our hotel. We are so glad that we exceeded your expectations. We look forward to seeing you again should you ever stay in the NC mountains again.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Views in Fall
Great view, great view, great view. Nice hotel at an excellent location and very friendly staff.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月30日的回應
Thank you for your kind and honest review of our hotel. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

4/10 欠佳

Kim

家人同遊
不滿:整潔度、設施服務和住宿狀況
Very difficult to access , very run down and not maintained . Breakfast extremely limited . Would not stay there again uncomfortable and high priced for 2 nights .
於 2023 年 10 月住了 3 晚
Kimberly 於 2023年10月30日的回應
Kim, Thank you for your honest review of our hotel. While I was unaware of any issues you had while you were here. But our hotel is in the process of a remodel and has been very well maintained. As far as breakfast, we have a very wide selection of items for a continental breakfast complete with hot options. Your reservation was also for three nights not two and booked last minute which is the reason for the higher pricing. Again had you brought any of these issues up during your stay, I might have been able to make different arrangements

6/10 一般

Tina

讚好:職員與服務
不滿:住宿狀況
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月30日的回應
Tina, Thank you for your review of our hotel. I did see that you must not have liked something here but failed to let me know, what we could do to better your stay. Please reach out to the hotel directly if you would like to discuss further

8/10 不錯

Ismael

家人同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Room was well kept but there was a strong smell of cigarette smoke, pprobably from inconsiderate guests or from all those prior years when smoking was allowed.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月30日的回應
Ismael, Thank you for your honest review of our hotel, we are a smoke-free facility and I apologize that you had a very inconsiderate guest in your room before your stay. I have looked into the room that you were in and resolved the issue. I hope that you will stay with us again soon!

8/10 不錯

Susan

讚好:整潔度、職員與服務和客房舒適度
Beautiful view
View from 2nd floor which has the best view of town.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月25日的回應
We are so glad that you enjoyed your stay and our beautiful views. We look forward to seeing you again soon!

8/10 不錯

Kei

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stopped for one night after driving the Blue Ridge Parkway. Just needed a clean bed and a shower. The facility was well maintained and delivered beyond my expectations. Staff was friendly. (Hi Rebecca!) The icing on the cake and it's a fantastic icing is the sunrise view of the Smokey Mountains outside your balcony. It's a photographer's hot spot.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月25日的回應
Thank you for your kind review of our hotel. We are so glad that you stayed with us on your Blue Ridge Parkway trip. Sunrise is pretty amazing off those balconies, there is nothing like them. We look forward to seeing you again soon!

2/10 很差

Philippe (Brookfield)

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
We booked a non smoking room and the room provided was very obviously reeking of old smoke. This was brought to the attention of the front desk attendant who told me that the room may smell of smoke if someone was smoking on the unit balcony. Nice. So much for non smoking. The smell was so intense I got no sleep and had to wash all of my clothes when I got home. This was disgusting. As for the room, I can’t say anything good about the dinghy lighting and chipped bathtub. The place is a dive and needs to be torched.
於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月25日的回應
Philippe, Thank you for your review of our hotel. While it is unfortunate that your stay was less than stellar, I do not believe the place is a dive. We have fully remodeled all rooms and take pride in our 100% sanitation rating. I, unfortunately, was unable to move your room as you were a last minute booking and received one of our last king-sized rooms. I also am not in control of others' actions and did offer every solution that I had available. Since you did pay for your room with the third party my hands were tied with a refund.

10/10 優異

Carolyn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was great and room was clean. The worked with me getting a room my husband could get to easily. The view was great. Near a lot of restaurants
於 2023 年 10 月住了 2 晚
Kimberly 於 2023年10月25日的回應
Carolyn, Thank you for your very kind review of our hotel. We are so glad that you enjoyed your stay here. I will pass along all the compliments to the staff. We look forward to seeing you again soon.

10/10 優異

Sherry

於 2023 年 10 月住了 2 晚
Kimberly 於 2023年10月23日的回應
Thank you so much for your perfect review of our hotel. We look forward to seeing you again soon!

8/10 不錯

Alan

於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月22日的回應
Thank you for your kind review of our hotel. We hope that you choose to stay with us again.we look forward to seeing you again soon!

8/10 不錯

Marcus

於 2023 年 10 月住了 1 晚
Kimberly 於 2023年10月21日的回應
Thank you for your kind review of our hotel. We look forward to seeing you again soon!

10/10 優異

Irene (Lakeland)

讚好:整潔度、職員與服務、設施服務和住宿狀況
i pretty much liked eberything, except for the road noise. but fixed that by turning on the AC Everyone is super friendly. Liked how clean it was. Keep up the great work. Will return.
於 2023 年 9 月住了 3 晚
Kimberly 於 2023年10月14日的回應
Thank you so much for the kind review of our hotel. We are thrilled that you enjoyed your stay. The road noise does tend to settle down later in the evening. We hope to see you again soon!

4/10 欠佳

Clem

家人同遊
不滿:整潔度、設施服務和住宿狀況
The rooms and facilities need to be cleaner. For the price, we expected more attention to cleanliness!
於 2023 年 10 月住了 2 晚
Kimberly 於 2023年10月9日的回應
Mr Boatwright, I have looked into your claim of dirty rooms and found that you refused service to your room. Had you let us know that you had an issue upon check-in or even during your stay? We could have remedied your issues. It's hard to address any issues if we are unaware of them. If you would like to discuss this further please contact me directly at the hotel.