燒烤/野餐區

爐之如家酒店的評價

2 out of 5
爐之如家酒店
3376 Dellwood Rd. (US Hwy 19), Waynesville, NC

評價

7.2

不錯

10 分評分,優異;163 則評價中有 49 則" "
8 分評分,不錯;163 則評價中有 55 則" "
6 分評分,一般;163 則評價中有 24 則" "
4 分評分,欠佳;163 則評價中有 13 則" "
2 分評分,很差;163 則評價中有 22 則" "

7.2/10 

整潔度

7.6/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Joseph

於 2024 年 2 月住了 2 晚

10/10 優異

Angelina

Cute cozy little room. The gentleman at the front desk was very accommodating and kind. and Milky Way was the best greeter/guard cat !
於 2024 年 2 月住了 1 晚

2/10 很差

Kim

不滿:整潔度、職員與服務、設施服務和住宿狀況
HORRIBLE
於 2023 年 10 月住了 2 晚
Allen 於 2023年11月9日的回應
You didn’t even get out of your truck. Called me on the phone from the parking lot to Cancel. I suggested that you call Expedia since that’s how you made your reservation and you claimed you could not find their number so I left my guest and walked back into the house to look up your reservation and cancel it for you while you were on the phone. I informed you there would be a cancellation penalty because you made your reservations four hours before you said in my parking lot to cancel. You also agreed to the terms and conditions when you made your reservation through Expedia. Miraculously 20 minutes later you found Expedia‘s phone number and called them to demand I refund cancellation. I said no hung up and about my business. And a few minutes later Expedia called again from a different person stating you told them you saw a drug deal in my parking lot. So which one is the truth? I’m sure the Georgia real estate commission will be interested in the report that I sent to them about your ethics.

4/10 欠佳

真實旅客

多人同遊
不滿:住宿狀況和客房舒適度
Older hotel - needs a total make over
This was only hotel available at the time I booked. It had decent reviews so I gave it a try. Although the room was clean, having to kill three bugs (either stink bugs or roaches) made my stay less comfortable. The hotel was also what appeared to be home for several families that looked like they might have been doing construction in the area. They also made us a little uncomfortable. The bedding was clean. The bathroom fixtures had burn marks on them that most likely happened when the hotel offered smoking rooms. I would not stay there again.
於 2023 年 10 月住了 2 晚
Allen 於 2023年10月27日的回應
Let's be honest. You chose my property because my rates were the "cheapest" for the weekend. There were rooms available in the valley the weekend you stayed but they were anywhere between 75-150 higher than my rate. I know because since I was sold out I was finding rooms for other travelers who didn't plan in advance. Yes, sometimes bugs get into the rooms. They are stink bugs and if they look like Lady bugs we call them "Halloween Beetles." Those rascals give us fits during the first cold snaps of the year. It's good you were able to get rid of them since I wasn't made aware there was a problem. Also, yes, there are other people staying here Two families are still here because their homes were destroyed in the floods earlier in the year and 3 crews are here working at the Epsom salt plant (If you are familiar with Epsom Salt you know). They are all sociable and unpretentious. It's unfortunate you were "uncomfortable" but some people are just like that around "other people." I'm glad you were in the valley and hope you enjoyed your visit with the exception of my place of course. I'm sure with better planning you will be able to find much more suitable accommodations on your future visits.

10/10 優異

Teena

於 2023 年 10 月住了 2 晚

10/10 優異

Josh

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯

Lisa

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sister, weekend get together,The room was clean which is very important. We had a great time. Would stay there again.
於 2023 年 10 月住了 2 晚

10/10 優異

Rosemary

家人同遊
讚好:整潔度、職員與服務和客房舒適度
The Mgr was very nice we were running late and he said that it was fine he was going to be up for awhile and then he said take your time and be safe i thought it was really sweet The room was clean you could see it was a older building but it was very clean We met a few of the other guests and they were nice also I would stay there again
於 2023 年 10 月住了 2 晚

10/10 優異

Timothy B

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Immaculately clean room!
Like most of the locally-owned hotels in Maggie Valley, this is an older hotel. Do not let the looks fool you. Our room was IMMACULATE. The refrigerator is probably the largest one I've ever seen in a hotel room. The king sized bed was SO comfortable! The owner was so friendly and made sure we had everything we needed for a great stay, plus his number if we did have any problems (we did not!) If you're like us and you just want somewhere clean & comfortable to sleep at night THIS is the place for you!
於 2023 年 9 月住了 3 晚

10/10 優異

Raymond

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and the facility was clean and well kept. It is an older motel but has been upgraded well.
於 2023 年 8 月住了 4 晚

10/10 優異

Kimberly

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was very clean and the staff was friendly.
於 2023 年 7 月住了 1 晚

8/10 不錯

Dr. Karen

於 2023 年 7 月住了 2 晚

10/10 優異

Harold (Beaufort)

讚好:整潔度、職員與服務和住宿狀況
Nice easy check-in. I have stayed here a couple of times and it is a great value.
於 2023 年 6 月住了 2 晚

10/10 優異

Susan

多人同遊
讚好:整潔度、職員與服務和住宿狀況
We were able to check in early. Staff was very friendly and helpful.
於 2023 年 6 月住了 3 晚

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very cozy and accessible to lots of things to do. Friendly owner and son! Will be returning!
於 2023 年 5 月住了 4 晚

10/10 優異

James (Goose Creek)

於 2023 年 4 月住了 2 晚

10/10 優異

Tina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 3 晚

8/10 不錯

Charles

讚好:整潔度、住宿狀況和客房舒適度
Clean, basic, reasonable
A small, older motel where you can park at your door on the ground level. Clean, basic accommodations. Our king room had a good size refrigerator with a freezer, microwave, coffee maker, etc. The owner? warned us that help was scarce and there might not be any service. 35 miles from downtown Asheville, but right at the edge of Maggie Valley. No restaurant within walking distance, but lots of mom and pop type places nearby. No frills basic place to sleep.
於 2022 年 10 月住了 2 晚

8/10 不錯

ian

讚好:整潔度、職員與服務和住宿狀況
於 2022 年 10 月住了 2 晚

10/10 優異

Timothy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great , motorcycle friendly
於 2022 年 9 月住了 2 晚

8/10 不錯

Harold (Beaufort)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet. Clean
於 2022 年 7 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I would stay here again. Alan was very attentive.
Our stay was very pleasant. The facilities we clean. The location was close to all the activities and attractions we were interested in.
於 2022 年 6 月住了 4 晚

10/10 優異

joey

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 2 晚

2/10 很差

Edward

不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 2 晚

8/10 不錯

Bonnie

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The property was very clean. You could definitely smell the disinfectant cleaner. The bed however could be replaced. It is a little wore and dented.
於 2021 年 10 月住了 2 晚

2/10 很差

Ravi

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property was very dirty. Everything was stinking. Not even sure when was the last time they cleaned floor carpets and bed sheets. They say because of covid they don't clean the room when we are inside the hotel but at least they should clean it before customers arrive. Completely unacceptable that rooms were not cleaned at all before we checked in
於 2021 年 10 月住了 2 晚
Allen 於 2021年10月26日的回應
You are completely clueless. My rooms are thoroughly cleaned and sanitized between guests. The only thing you complained about Saturday night was the trash you left inside the room while you were gone made the room smell. I invited you to take your trash out and use the extra bags in the bottom of the van to replace it. I informed you we do not enter your room due to COVID risks during your stay.

10/10 優異

Thomas W

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were happy the 2 days we stayed. Comfortable beds and clean room
於 2021 年 9 月住了 2 晚

10/10 優異

Austin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 3 晚

2/10 很差

John

於 2021 年 8 月住了 2 晚

6/10 一般

真實旅客

家人同遊
不滿:整潔度和客房舒適度
Smoking downstairs
It would be nice if there was smoking on the bottom floor due to family not being able to do stairs. Also need to hire some help to clean the rooms. When ask if we could change to downstairs the man said no and he’s not gonna hire anyone to clean rooms that we were taking away from “his important going out time”
於 2021 年 7 月住了 2 晚
Allen 於 2021年9月25日的回應
When I open for the season in April 2022 there will no smoking inside any rooms. Previous experience with smokers has taught me they will not honor my request to smoke outside of my non-smoking rooms. I recall your hesitation when I reminded you the downstairs rooms are non-smoking and you would be required to smoke outside. As far as help cleaning my rooms is concerned you have mis quoted by statement. It goes as such: I have tried to hire help but they either can’t clean the way I want or they don’t show up. So I would rather clean my own rooms and put the money in my pocket and take a trip somewhere rather than waste my tine and money on someone who can’t do the job right.

10/10 優異

Joel

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was great will definitely stay there again and Allen was the best
於 2021 年 7 月住了 2 晚

8/10 不錯

真實旅客

讚好:客房舒適度
Nice.
Our first visit here. Motel didnt look like it did in the ad. It was a different color and no pretty flowers hanging. Room had a damp feel and smelled musty. However bed was extremely comfortable. The office didnt have any sort of signage indicating it was the office which was confusing to us when we pulled in. Its in a older brick house. Owner was very friendly and extremely busy as he had to clean the rooms himself. We did enjoy sitting outside our room the 2 nights we were there.
於 2021 年 7 月住了 2 晚

8/10 不錯

Virginia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We only had one problem our entire stay & that was at check in. We arrived after 4 & the owner wasnt there. His son was, who informed us he couldnt check us in, along with another guy who was also trying to check in. We left & came back maybe 2 hours later & checked right in. Clean room, very comfy bed, quiet & the owner was very nice. Overall a nice stay! Will stay again :)
於 2021 年 7 月住了 2 晚

2/10 很差

真實旅客

商務旅客, 多人同遊
They said something happened with our room and it wasn't available when we went to check in. They referred us to another motel down the road ,where they said they called and got us a room. It certainly wasn't a place that I would have stayed, but we were without a room and stuck there---
於 2021 年 6 月住了 2 晚
The owner 於 2021年6月28日的回應
I guess I should have just put you in the room you booked even though the bathroom ceiling had to be ripped out due to a leak. Imagine how pissed you would have been then. Lesson learned….I should have just cancelled your reservation and let you find a room on your own.

4/10 欠佳

真實旅客

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Hotel was filthy. Child got bit up by bed bug's. AC and lights didn't work when first got into room. Every time I went to car, I felt like was going to get mugged. Was loud and beyond dirty, filthy.
於 2021 年 6 月住了 1 晚
The owner 於 2021年6月26日的回應
LOL. Interesting. I clean my own rooms. I do my own laundry and I make all my beds. Odd, you made no comments to me during your “stay” about your “issues” yet here you are anonymously. Thank you for the laugh of the day.

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean and very comfortable. Nice size room. The owner was nice.
於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2021 年 5 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly and relaxing stay
於 2021 年 5 月住了 2 晚

6/10 一般

brian

家人同遊
讚好:職員與服務
於 2021 年 5 月住了 3 晚

8/10 不錯

William

讚好:職員與服務和客房舒適度
Good for a weekend trip
We had a two night stay. Overall it is a nice motel that could use a little updating. Our room had a very musty smell. We had to buy a can of Lysol spray to make it less noticeable. Maybe because of Covid and with fewer travelers than normal the a/c wasn't run very often and the rooms weren't aired out. The motel is convenient to Waynesville and Maggie Valley.
於 2021 年 5 月住了 2 晚

10/10 優異

joey

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was a very clean room the service was friendly and very helpful and good rates
於 2021 年 4 月住了 2 晚

10/10 優異

真實旅客

於 2020 年 10 月住了 2 晚

8/10 不錯

Sean

於 2020 年 10 月住了 3 晚

10/10 優異

Patricia

家人同遊
於 2020 年 10 月住了 4 晚

8/10 不錯

Linda (Rocky Mount)

伴侶同遊
讚好:整潔度和住宿狀況
the room was dated and needs some different carpet, however, it was clean and functional. My biggest concern was the unavailability of WIFI, I had brought my computer to get some things done, and could not get on to do so. I did mention this to the owner, who agreed that the room I stayed in had some WIFI issues in it. Everything else was fine
於 2020 年 10 月住了 2 晚

10/10 優異

真實旅客

於 2020 年 10 月住了 2 晚

4/10 欠佳

真實旅客

讚好:住宿狀況
不滿:職員與服務
於 2020 年 10 月住了 2 晚

8/10 不錯

Brian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 3 晚

10/10 優異

Andrea

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
The owner was an amazing host and the room was perfect. Plenty of towels and I was able to score extra coffee which is always my gauge of excellence. Thank you, Allen!
於 2020 年 10 月住了 2 晚