4/10 Poor
Miyako
Travelled with family
21 May 2024
Disliked: Staff & service, property conditions & facilities
My recent stay at Simsbury Inn was far from satisfactory, marred by several issues that significantly impacted my experience.
Firstly, the state of the swimming pool was appalling. It was covered in limescale, giving it a filthy appearance. The pool water emitted a bad odor.
Secondly, the incessant noise within the room was unbearable. It sounded like heavy machinery or a power generator running constantly, making it very difficult to get a good night's sleep. Despite my request to change rooms due to the disturbance, I was met with a flat-out refusal by a rude front desk attendant. His dismissive attitude and lack of concern for my comfort were deeply disappointing. Furthermore, the attendant's denial of ever receiving noise complaints from that room felt disingenuous and only added to the frustration.
Lastly, the room itself was a far cry from the advertised images on the hotel's website. Instead of the bright, inviting space depicted online, I was greeted with a dark and gloomy atmosphere devoid of natural light. The room appeared old and poorly maintained, with stained carpets, broken safe, crooked towel hooks, and peeling wallpaper further detracting from its already dismal condition.