"Disappointing Management & Unmet Standards - Refund Promised but Delayed
The property failed to meet basic accommodation standards (specifically regarding cleanliness and persistent cigarette odors). Upon my immediate complaint, the owner explicitly promised a full refund in writing, and I checked out on the same day. However, the refund process via Expedia has been unnecessarily complicated. While the natural scenery in Dali is beautiful, the management here was a significant letdown."