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威靈頓洲際酒店 (IHG 旗下酒店)的評價

5 out of 5
威靈頓洲際酒店 (IHG 旗下酒店)
2 Grey Street, Wellington

評價

9.2

卓越

10 分評分，優異；1001 則評價中有 678 則" "
8 分評分，不錯；1001 則評價中有 215 則" "
6 分評分，一般；1001 則評價中有 69 則" "
4 分評分，欠佳；1001 則評價中有 20 則" "
2 分評分，很差；1001 則評價中有 19 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Mary

於 2024 年 1 月住了 3 晚
Jordie 於 2024年1月30日的回應
Dear Mary,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 不錯

yung kin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚

6/10 一般

Leung

讚好：職員與服務和客房舒適度
this hotel too old
於 2020 年 1 月住了 2 晚
Teina 於 2020年1月20日的回應
Dear Leung, Thank you for your lovely comments. We appreciate you choosing to stay with us during your time in Wellington. Thank you for taking the time to share your experience. We strive to make each stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Warm regards, InterContinental Management Team

6/10 一般

Cho-tong

讚好：客房舒適度
不滿：整潔度
於 2019 年 12 月住了 2 晚
Teina 於 2020年1月20日的回應
Dear Cho-tong, Thank you for your feedback. We appreciate you choosing to stay with us during your visit to Wellington. Thank you for taking the time to share your experience. We strive to make each stay as pleasant and comfortable as possible. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Teina 於 2019年7月17日的回應
Dear Snonymoud, Thank you for your feedback. The team and I appreciate you staying with us during your recent visit to Wellington. Thank you for taking the time to share your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously improve our guest experience. We hope you will visit us again very soon Best regards, InterContinental Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 3 晚
Teina 於 2019年7月17日的回應
Dear Anonymous, Thank you for your feedback. The team and I appreciate you staying with us during your recent visit to Wellington. Thank you for taking the time to share your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously improve our guest experience. We hope you will visit us again very soon Best regards, InterContinental Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Teina 於 2019年7月7日的回應
Dear Anonymous, Thank you for your feedback. The team and I appreciate you staying with us during your recent visit to Wellington. We are glad to read you enjoyed the service here. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously improve our guest experience. We hope you will visit us again very soon Best regards, InterContinental Management Tea

10/10 優異

SIU YUM

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to prefect
Location is good. Service is down to earth. Would be even better if there would be a bath tube.
於 2018 年 12 月住了 2 晚
Teina 於 2018年12月27日的回應
Dear Sium Yum, Thank you for your lovely feedback. I appreciate you choosing to stay with us whilst visiting Wellington. I have read your comment and I am delighted you enjoyed your time here However, we would like to apologize for the inconvenience caused during your visit and for not living up to your expectations regarding no bath-tub. Reviews like yours are very valuable as they enable us to target areas we need to improve on. We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience. Best regards, InterContinental Management Team

10/10 優異

JIWEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 1 晚
Teina 於 2018年3月7日的回應
Dear JIWEI, Thank you for your comment. I am please you chose to stay with us during your recent visit to Wellington. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 不錯

Ada (Beijing)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还算不错的商务酒店
餐食不错，量少一些，房间的USB口坏了，当时入住是晚上，前台说不能修，也换不了房间, 最后送了一个插头上来，总体还算可以
於 2018 年 2 月住了 1 晚
Teina 於 2018年2月18日的回應
亲爱的阿达， 感谢您坦诚的评价。 您近期的住宿体验未达到您的期望，我们对此深感抱歉。我们非常感谢您给出的评价，我们会与我们的团队分享这些信息，以便对服务做出改进。我们诚挚期望未来能有机会欢迎您再次光临我们的酒店，以便让我们为您奉上更好的服务。 最好的祝福， 洲际管理团队

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect
No exception - simply perfect from all perspective.
於 2017 年 12 月住了 2 晚
Scott 於 2018年1月2日的回應
Dear Anonymous, Thank you for your lovely feedback. The team and I are please you chose to stay with during your recent visit to Wellington.I am delighted to read you enjoyed your time here. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

10/10 優異

Naomi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay.
於 2024 年 4 月住了 2 晚

10/10 優異

Paula

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely Hotel nice and comfortable close to all amenities. The bar area needs better music / modern playing as the “elevator “ music is dated and there was no atmosphere.
於 2024 年 4 月住了 2 晚
Jordie 於 2024年4月28日的回應
Dear Paula,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Kurt

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Jordie 於 2024年4月26日的回應
Dear Kurt,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 不錯

Lou Ann

多人同遊
讚好：整潔度
不滿：設施服務
Excellent breakfast buffet! Front desk mixed up and gave my corner room to the other person in our group and then when he wouldn't change, would not find me a comparable one even though I was willing to pay. They also did not have closed captioning on the tv for my deaf friend and the hotel pool (an important amenity) was closed. Not the best stay to say the least.
於 2024 年 4 月住了 3 晚
Jordie 於 2024年4月26日的回應
Dear Lou Ann,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel breakfast. However, we do apologise that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.Sincerely,InterContinental Management Team

8/10 不錯

Chloe

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jordie 於 2024年4月17日的回應
Dear Chloe,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jordie 於 2024年4月13日的回應
Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Zureen

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property grreat service close to shops food is good highly recommend this hotel
於 2024 年 3 月住了 1 晚
Jordie 於 2024年3月26日的回應
Dear Zureen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 優異

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Lovely decor, super helpful staff.
於 2024 年 3 月住了 2 晚
Jordie 於 2024年3月26日的回應
Dear Rebecca,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Te-Ao

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, good atmosphere, clean and resourceful, convenient and close to everything. Highly recommend to everyone i know in my company and Iwi Māori. Thank you.
於 2024 年 3 月住了 2 晚
Jordie 於 2024年3月20日的回應
Dear Te-Ao,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 不錯

Mark (Marina del Rey)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a slightly rough start to my stay at IC Wellington. There was some dirty water pooled on the bathroom floor and, although it was great to have two walls of windows, I didn't enjoy the rooftop view. But the room was large and modern and comfortable and the location is great. The staff is helpful. So, overall, a very solid stay.
於 2024 年 1 月住了 3 晚
Jordie 於 2024年3月9日的回應
Dear Mark,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Bruce

於 2024 年 3 月住了 2 晚
Jordie 於 2024年3月26日的回應
Dear Bruce,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Kimberley (Indianapolis)

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was beautiful, clean, well managed, and in the center of everything. All of the staff were friendly and helpful.
於 2024 年 2 月住了 1 晚
Jordie 於 2024年3月2日的回應
Dear Kimberley,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

Myles

讚好：整潔度和住宿狀況
Great staff
於 2024 年 2 月住了 2 晚
Jordie 於 2024年2月23日的回應
Dear Myles,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

Kim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, very spacious bedroom and bathroom, excellent breakfast, very customer-oriented staff.
於 2024 年 2 月住了 5 晚
Jordie 於 2024年2月19日的回應
Dear Kim,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Outrageous hotel response
I have a headache because the hotel's hallway and room smell of paint is so serious, but the hotel didn't mention anything about this situation. I've never seen a pathetic case of receiving a guest with just one fan on, perhaps to remove the smell of paint from a hallway where ventilation is not even available. I was surprised by the pathetic and ridiculous reception of the front desk staff who tried to charge the room again at check-out despite paying all the expenses when making a reservation, and then confirmed that the payment was made after a long time when we asked to check it again. On many recent trips, I have had similar experiences throughout the IHG chain. You should take the training of your staff seriously.
於 2024 年 1 月住了 2 晚
Jordie 於 2024年2月7日的回應
Dear Anonymous, Thank you for your feedback. We appreciate you choosing to stay with us whilst in Wellington. Thank you for taking the time to share your experience, please accept our sincerest apologies for the issues you experienced whilst in the hotel and during check-out. Rest assured that this will be looked into and forwarded to concerned departments. We value your comments and welcome the opportunity to serve you again. Sincerely, InterContinental Management Team

10/10 優異

Bradley

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Jordie 於 2024年2月7日的回應
Dear Bradley,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

alyna (Porirua)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very nice stay at the continental. short walk to the waterfront and te papa, we had made plans to go to willis lane so this accomodation was just what we wanted.
於 2024 年 1 月住了 1 晚
Jordie 於 2024年1月30日的回應
Dear Alyna,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

Shane

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Jordie 於 2024年1月30日的回應
Dear Shane,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Emmanuel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bay veiw
於 2023 年 12 月住了 3 晚
Jordie 於 2024年1月30日的回應
Dear Emmanuel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Justin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jordie 於 2024年1月30日的回應
Dear Justin,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Maia

於 2024 年 1 月住了 1 晚
Jordie 於 2024年3月20日的回應
Dear Maia,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Doug

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Mahina 於 2024年1月20日的回應
Dear Doug,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

10/10 優異

Stephen

於 2024 年 1 月住了 2 晚
Jordie 於 2024年2月7日的回應
Dear Stephen,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Jason

伴侶同遊
於 2024 年 1 月住了 1 晚
Mahina 於 2024年1月20日的回應
Dear Jason,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

8/10 不錯

Sandeep

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mixed experince
A reputed 5-star establishment, was a mixed bag of experiences. While the overall ambiance and service were commendable, certain undisclosed inconveniences impacted our stay significantly. Upon arrival, we were disappointed to learn that the gym and pool areas were undergoing renovation—a critical detail absent during the booking process. The hotel staff attempted to rectify this by offering off-site alternatives, but arranging and adjusting to these last-minute changes proved to be a hassle, affecting our leisure plans. Furthermore, the food options at the hotel's restaurant fell short of expectations for a 5-star establishment. The variety and quality were below par compared to international hotel chains, leaving much to be desired. Despite these setbacks, the hotel's general service, room comfort, and overall ambiance were praiseworthy. The staff exhibited professionalism and hospitality, maintaining the standard one would anticipate from a 5-star venue.
於 2024 年 1 月住了 2 晚
Jordie 於 2024年1月9日的回應
Dear Sandeep,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and service throughout. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Management Team

10/10 優異

Henrilene

親子同遊
讚好：整潔度和住宿狀況
People here are helpful and friendly especially the people in concierge. Food is fantastic. Housekeeping is not bad but needs to be improved. I will definely recommend this to family and friends.
於 2024 年 1 月住了 4 晚
Jordie 於 2024年1月9日的回應
Dear Henrilene,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 不錯

Kathleen

於 2023 年 12 月住了 6 晚
Mahina 於 2024年1月20日的回應
Dear Kathleen,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

6/10 一般

Jeffrey

親子同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Perfect location since it's walkable to key places. My main issue is on the facilities. During our stay (December 2023), the pool, gym area are under renovation. I booked thru Expedia but it would useful to inform the guests about such things. The facilities specially is my main consideration of booking this hotel. My family was looking forward for that. I'm also disappointed that there is no parking space provided or at least a discounted rate. Parking overnight is very expensive. Overall, it is not worth staying here since there isn't a big difference anymore from other hotela near by.
於 2023 年 12 月住了 3 晚
Jordie 於 2023年12月31日的回應
Dear Jeffrey,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

TONI

於 2023 年 12 月住了 1 晚
Jordie 於 2023年12月31日的回應
Dear TONI,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

Raj

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jordie 於 2023年12月31日的回應
Dear Raj,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

Don (Winnipeg)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 9 晚
Jordie 於 2023年12月31日的回應
Dear Don,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

Edward (Colorado Springs)

於 2023 年 12 月住了 4 晚
Jordie 於 2023年12月20日的回應
Dear Edward,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Damien

於 2023 年 12 月住了 1 晚
Jordie 於 2023年12月20日的回應
Dear Damien,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

William

讚好：整潔度和住宿狀況
The best
於 2023 年 12 月住了 2 晚
Jordie 於 2023年12月20日的回應
Dear William,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 一般

SHUHEI

家人同遊
讚好：職員與服務
The quality is good overall but adequate for the price we paid. The concierge was superb though.
於 2023 年 12 月住了 4 晚
Jordie 於 2023年12月12日的回應
Dear Shuhei,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Annie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
location
於 2023 年 12 月住了 2 晚
Jordie 於 2023年12月20日的回應
Dear Annie,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 優異

Kristin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was in a perfect location. Easy walk to a variety of restaurants and shopping. Staff was super friendly. The rooms were quite spacious.
Jordie 於 2024年2月19日的回應
Dear Kristin,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jordie 於 2023年12月20日的回應
Dear David,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 一般

Sonoko

伴侶同遊
不滿：職員與服務
We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it makes the floor of the bathroom where you step out, soapy and slippery. Overall presentation was good but the design isn't the greatest. When I pointed the broken body wash pump at time of check-out, there were 3 people behind the desk at the time. Not one of them apologised for the inconvenience caused, one just said "thanks, I'll pass it on". I've worked in 5 star resorts myself in the past and this is not the kind of customer service expected in 4-5 star accommodations. Also, it was unclear whether the coffee pods in the room were complimentary or charged as it's placed alongside with the room service foods. It would be a good idea to label them complimentary if they are. And for the price we paid for the room, I was shocked to see 'long life milk" in the room opposed to a jug of fresh milk. I'm pretty certain most people would prefer the normal milk than the long life.
於 2023 年 11 月住了 1 晚
Jordie 於 2023年11月30日的回應
Dear Sonoko,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We will certainly be looking into both the soap dispenser and staff reaction to the issue immediately.We hope you will visit us again soonBest regards, InterContinental Management Team