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貝斯特韋斯特普拉斯韋納奇市中心酒店的評價

2.5 out of 5
貝斯特韋斯特普拉斯韋納奇市中心酒店
815 N Wenatchee Ave, Wenatchee, WA

評價

8.2

很好

10 分評分，優異；990 則評價中有 448 則" "
8 分評分，不錯；990 則評價中有 307 則" "
6 分評分，一般；990 則評價中有 108 則" "
4 分評分，欠佳；990 則評價中有 76 則" "
2 分評分，很差；990 則評價中有 51 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度
整體還行，有些小問題需要改進
清潔度不錯。房內有專屬膠囊咖啡機。櫃台茶包很多樣，很方便。但是hotels的系統說可以提前2小時入住，但房務人員完全不知道這事，也不允許。空調聲音很大。走廊的隔音也不甚理想。
於 2019 年 2 月住了 1 晚
Diane 於 2019年3月20日的回應
Thank you

8/10 不錯

Lisha

讚好：整潔度、住宿狀況和客房舒適度
Rooms are nicely remodeled. Breakfast not much variety. Check in and check out super slow as there’s only 1 person at the front desk. Walk in price is about 13% lower than hotels.com price.
於 2018 年 12 月住了 1 晚
General Manager 於 2019年1月8日的回應
Lisha, Thank you for your feedback. I am sorry that check in was slow. I am working with the team to ensure that we have the proper staffing levels and training to prevent this moving forward. I hope you will stay with us again soon.

10/10 優異

Stacey

讚好：整潔度、職員與服務和住宿狀況
Excellent customer service
於 2024 年 4 月住了 2 晚
Amanda 於 2024年4月29日的回應
Thank you so much for the great rating! We appreciate that so much!

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
Staff was friendly. TV keeps freezing randomly but everything else works well.
於 2024 年 4 月住了 1 晚
Amanda 於 2024年4月22日的回應
I am so sorry that the TV kept freezing, but I am glad that everything else went well. I do hope that you visit us again!

10/10 優異

Michael

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great, breakfast is always a perk. Room was clean and quiet.
於 2024 年 4 月住了 1 晚
Amanda 於 2024年4月22日的回應
Thank you so much for the great rating! We appreciate you staying with us. I am so glad that our staff was great. :)

10/10 優異

Thelma

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Amanda 於 2024年4月22日的回應
Thank you so much for the great response! We appreciate you staying with us! We hope to see you again soon!

4/10 欠佳

Sarah

讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
My room was not clean, there was hair on the toilet seat and debris on the ground. The room other than the beds did not look like it was cleaned at all. The staff was friendly and helpful, the premise was dated but fine. If the room was clean it would be have been 4 stars.
於 2024 年 4 月住了 1 晚
Amanda 於 2024年4月16日的回應
I do apologize about that. I will look into how this has happened and try to resolve it. This doesn't happen often, so I'm wondering what happened. I do hope that you give us another chance in the future.

8/10 不錯

Rahul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was excellent and the place was clean
於 2024 年 3 月住了 1 晚
Amanda 於 2024年4月15日的回應
Thank you so much for the rating! We appreciate you staying with us! Please let us know if you need anything. :) Please visit us again!

8/10 不錯

Timothy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Amanda 於 2024年4月15日的回應
Thank you so much for the rating! We appreciate you! Please let me know if there is anything else you need. We hope to see you again soon!

8/10 不錯

JoAnn

讚好：整潔度和職員與服務
The facilties were good, breakfast also & most delightful wete the 2 managers on the front desk who wete friendly & helpful. The carpets in halsl & especially on the stairs to So. Parking area were grimy & black down the middle; so need cleaned or replaced! My wakeup call was an hour later - reprogrammed by a male night clerk.
於 2024 年 4 月住了 2 晚
Amanda 於 2024年4月6日的回應
Thank you so much for the great rating and the feedback! We appreciate you taking the time to do the review. It really helps us better ourselves! We will figure out what went wrong with the wake up call so it doesn't happen again! We hope to see you again soon! :)

8/10 不錯

Alycia

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was decent but i was a little worried about parking my car over night. The neighborhood was a little rough.
於 2024 年 3 月住了 1 晚
Amanda 於 2024年4月3日的回應
Thank you for the rating! We appreciate the feedback. We have cameras that are facing all areas of the parking lot, and the front desk keeps an eye on those cameras at all times. Please don't be worried about your car - and if you are, you can always ask the front desk which area is the best to park in. :) I do hope you come see us again soon!

10/10 優異

Sheila

Nice and very clean
於 2024 年 3 月住了 3 晚
Amanda 於 2024年4月2日的回應
Thank you so much for the great rating! We appreciate you! Please come visit us again. :)

8/10 不錯

Laura

於 2024 年 1 月住了 1 晚
Amanda 於 2024年3月31日的回應
Thank you so much for the rating! We appreciate you taking the time to review us. It really helps us better ourselves! Please come see us again!

10/10 優異

Adam

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service!
於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月25日的回應
Thank you so much for the great rating! We appreciate you staying with us. Please come stay with us again. :)

6/10 一般

Brian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月26日的回應
Thank you for the rating. Could you tell me how we could make it 5 stars? We appreciate any and all feedback you give us. Thank you for staying with us. :)

10/10 優異

Gerardo

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is awesome everything was well cleaned...
於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月25日的回應
Thank you for the great rating! We appreciate you staying with us! Please come visit us again. :)

10/10 優異

Jim

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月18日的回應
Thank you so much for the great rating! We appreciate you staying with us. Please come see us again. :)

8/10 不錯

Frederick

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月14日的回應
Thank you so much for the great rating! We appreciate you! Please, come visit us again! :)

10/10 優異

Gerald

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice property with helpful staff. good breakfast too.
於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月12日的回應
Thank you so much for the great rating! We appreciate the kind words! I will pass this on to my staff, and we hope to see you again soon!

4/10 欠佳

Areli

於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月31日的回應
I am so sorry your stay wasn't up to par. Would you be able to tell me what went wrong so I can try and fix it? I do hope that you stay with us again, and give us another chance.

10/10 優異

Magda (Maple Valley)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff are extremely helpful.
於 2024 年 3 月住了 2 晚
Amanda 於 2024年3月5日的回應
Thank you so much for the great rating and kind words! I will let me staff know they did a great job assisting you! Please come see us again. :)

8/10 不錯

Federico

於 2024 年 3 月住了 1 晚
Amanda 於 2024年3月25日的回應
Thank you for the great rating! We appreciate you staying with us! Please come visit us again!

8/10 不錯

sandra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Amanda 於 2024年3月4日的回應
Thank you, Sandra, for the great rating! We appreciate you and hope to see you again soon!

10/10 優異

Gina

讚好：整潔度、職員與服務和住宿狀況
Keep up the good work
於 2024 年 2 月住了 1 晚
Amanda 於 2024年2月28日的回應
Thank you so much for the great rating! We appreciate you. :) Please come see us again!

10/10 優異

Jamie

家人同遊, 商務旅客
Pleasant stay
於 2024 年 2 月住了 1 晚
Amanda 於 2024年2月27日的回應
Thank you so much for the great rating! We appreciate you! Please come see us again soon!

10/10 優異

Jeffry

於 2024 年 2 月住了 1 晚
Amanda 於 2024年3月25日的回應
Thank you so much for the great rating! We appreciate you staying with us! Please come visit us again. :)

8/10 不錯

Allen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All good
於 2024 年 2 月住了 2 晚
Amanda 於 2024年2月27日的回應
Thank you so much for the rating! We appreciate your business! Please come see us again soon!

6/10 一般

Rachel

讚好：職員與服務和住宿狀況
The pool was closed 😐
於 2024 年 2 月住了 1 晚
Amanda 於 2024年2月13日的回應
I'm so very sorry that we had an unexpected closure due to a child throwing up in the pool. I closed it to make sure we could get it clean for the next day. I do hope that you give us another chance, and visit again! We appreciate you!

8/10 不錯

Bj

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Amanda 於 2024年2月6日的回應
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon!

8/10 不錯

Janelle

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2023 年 10 月住了 4 晚
Amanda 於 2024年2月6日的回應
Thank you for the great rating! We appreciate your feedback! We hope to see you again soon.

10/10 優異

Candace

讚好：整潔度、職員與服務、設施服務和住宿狀況
so polite and met every need.
於 2024 年 1 月住了 2 晚
Amanda 於 2024年1月29日的回應
Thank you so much for the great rating! We appreciate you! :) We hope to see you again soon!

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
Nice and warm
於 2024 年 1 月住了 1 晚
Amanda 於 2024年1月29日的回應
Thank you so much for the great rating! We appreciate you! We hope to see you again soon!

8/10 不錯

Clasina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We will be staying here again!
The stay was great. The breakfast was kept stocked and hot! The pancake maker was on the fritz, but everything else was delish! The night gal was GREAT!! Very helpful and friendly!! We discovered the Keurig machine in our room didn't work when we got there and she quickly found us a replacement for it! I wish we would've been notified that the pool was out of order, my 10yr old was REALLY looking forward to that. The shampoo and conditioner are laughably small, but I get it. Luckily there was more than one set in our bathroom. Very quiet rooms, we didn't hardly hear anyone else in the building!
於 2024 年 1 月住了 2 晚
Amanda 於 2024年1月23日的回應
The pool is almost done! Please come see us again when it is up and running!! I'm so glad you enjoyed your stay! :)

10/10 優異

Heidi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nicest staff
When we arrived at the pool was closed for rehab purposes. We had booked this hotel particularly because of the pool. Luckily, the incredibly helpful receptionist switched us over to the sister hotel five minutes down the street because they had a operational pool. I really appreciated the help and ease at which this was done to make our stay more comfortable.
於 2024 年 1 月住了 1 晚
Amanda 於 2024年1月18日的回應
I'm so sorry the pool was closed when you arrived. I know it is a main attraction for most people. I'm so glad our sister hotel had availability. :)

4/10 欠佳

Loren

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Older property that has nice sized comfortable rooms. Unfortunately the pool area had been repainted the day I was there and the smell from the oil based paint made me sick. I tried a different room but that wasn’t going to work either. The front desk lady was super helpful and got me into their “Avid” hotel down the road. So it turned out fine.
於 2024 年 1 月住了 1 晚
Amanda 於 2024年1月18日的回應
I'm very sorry the pool was closed when you arrived. I know that is a major thing people come for. I also am very sorry the smell of the paint made you sick. I know it was horrendous. I'm so glad that our sister hotel had availability :)

10/10 優異

Teresita

於 2023 年 12 月住了 2 晚
Amanda 於 2024年1月29日的回應
Thank you so much for the great rating! We appreciate you. We do hope to see you again soon. :)

2/10 很差

Sabrina

不滿：整潔度
The sink had dirt in it or something when we got there and was dirty. Little dry blood spots on sheets
於 2023 年 12 月住了 2 晚
Amanda 於 2024年1月17日的回應
I apologize this had happened to you. We strive to keep the rooms clean for our guests. I will look into how this happened.

6/10 一般

Lai Man Raymond

家人同遊
quite noisy.
於 2023 年 12 月住了 2 晚
Amanda 於 2024年1月17日的回應
I apologize for the noise. It was a busy weekend. I hope you consider coming back and giving us another chance.

10/10 優異

Pavel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food, parking, pool, spa
於 2023 年 12 月住了 1 晚
Amanda 於 2024年1月17日的回應
Thank you for the great rating! We hope to see you again soon!

10/10 優異

Andria

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Amanda 於 2024年1月17日的回應
Thank you so much for the great rating! We appreciate it!! Hope to see you again!

10/10 優異

Hector (Nanaimo)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Amanda 於 2024年1月17日的回應
Thank you for the great rating! We hope to see you again soon!

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Very very noisy! No sleep
We could hear everything. It was as if the walls were paper thin. We asked to move twice. Both nights the people were very loud. The 2nd night the people next to us were also blasting their TV. Being on the 1st floor with the side entry and pool didn't help. The room also had a connecting door to another room which we could see light around if they had their lights on. We were given ear plugs and that still didn't help. It was as if we were trying to sleep while a party was going on. We called multiple times about the noise too. This was by far the worst stay we've ever stayed in a hotel due to noise. The pool was also cloudy, and a dirty diaper left there- which I know isn't their fault. I'm only giving this a 2 star vs a 1 star because the staff was friendly. It was truly an awful stay and we got zero sleep both nights.
於 2023 年 12 月住了 2 晚
Amanda 於 2023年12月29日的回應
I'm very sorry your stay was not great. We tried our best to quiet down guests. I do hope that you give us another chance when it isn't super busy.

8/10 不錯

Agripina

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Leavenworth
Very good …
於 2023 年 12 月住了 1 晚
Amanda 於 2024年1月17日的回應
Thank you for the rating! We hope to see you again soon!

8/10 不錯

Scott

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Amanda 於 2024年1月17日的回應
Thank you for the rating! We hope to see you again soon!

10/10 優異

Xuelin

於 2023 年 12 月住了 2 晚
Amanda 於 2024年1月17日的回應
Thank you for the rating! We hope to see you again soon!

10/10 優異

Hakima

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Amanda 於 2024年1月17日的回應
Thank you for the great rating! We hope to see you again soon!

8/10 不錯

Chris

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和設施服務
Reasonable and what you’d expect- staff were helpful and efficient. Breakfast was busy and chaotic at times- get there early! - but there was a good selection and items were regularly refreshed in the time we were there.
於 2023 年 12 月住了 1 晚
Amanda 於 2024年1月17日的回應
I'm very glad to hear that my staff were helpful and efficient! Breakfast can be chaotic at times, but we try to keep all food replenished so it doesn't run out! Please come see us again. :)

4/10 欠佳

Mihail

不滿：整潔度和住宿狀況
Not a good-condition hotel.
於 2023 年 12 月住了 2 晚
Amanda 於 2023年12月28日的回應
I'm very sorry your stay wasn't up to your standards. We hope that you come again and give us another chance!

6/10 一般

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
Not the best place
Breakfast was not great. Not many selections. Especially waiting in line forever for the waffle machine was ridiculous. Marriott has 2 waffles machine and it’s super fast not outdated holding up a long line. Pool hot tub was dirty. Needs more attention. Lots of slippery water in hall way leading out of the pool area which is asking for trouble! Easily slip and fall. They should put a rug, a sign caution wet floors anything from an accident due to happen. All the coffees pot were completely empty by 8am from the breakfast room. But the espresso machine front door is great! The mini bath stuffs like shampoo etc are super tiny! The bed was comfortable but the comforters are super thin. The pillows hurt my neck and I was freezing all night. The toilets in our room is was kiddy size, carpets needs changing but microwave and fridge was a plus. Elevator was small took forever so we used the stairs majority of our time. They did give us joining rooms per request so that was accommodating. We paid for 2 rooms but the queen beds look like twin sizes. Front desk was nice overall I wouldn’t come back there if there were other choices.
於 2023 年 12 月住了 1 晚
Amanda 於 2023年12月28日的回應
I'm sorry your stay was subpar. I do appreciate all this feedback though! I'm taking all this feedback and am trying to make future stays way better for everyone! I'm sorry you feel that you won't come back here, I do hope you give us another chance.

10/10 優異

Jung Pyung

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Amanda 於 2023年12月28日的回應
Thank you for the great rating! We appreciate you!