West Bend West Bend Labyrinth Garden Hotels

"Nice"

"Although check-in was scheduled for 3:00 PM, I arrived at 3:15 PM to find a sign stating that staff had stepped away. Along with another guest, I waited for over 30 minutes without assistance. We eventually had to call the district manager, who was forced to send a staff member from a nearby Residence Inn to check us in. Furthermore, the bathtub in my room had a section with a surface that felt like sandpaper, making it very uncomfortable to use. As a frequent guest at Marriott properties, I found this experience to be well below the standard I expect. I was offered no sincere apology or compensation for the significant delay and poor service during my stay. Staff not friendly at all. For this to be my home city it was very disappointing and embarrassing. I will never stay at another Fairfield. "

"Staff is above par and very accomodating"

"Didn't use the pool"

"We were supposed to have a handicap room, when the room wasn't as expected, I went to the front desk to get a handicap room. They said they only had 1 handicap room and it was booked until after we checked out. It made our stay incredibly difficult with my elderly parents. They weren't able to take a shower or get off the toilet without assistance. Had I known i never would have booked this hotel. We weren't able to cancel or move hotels either. I would like a full refund. "

"A great place to stay for the money. Hot and cold breakfast items. Super staff. Nice room and bed."

"I didn’t get to stay my 2 night because of card issues "

"Staff was nice, room was clean, we were there just for a weekend trip so it met our basic needs."

"there was a tissue stuffed in the peep hole which was weird. the microwave didn't work so instead of bringing me a different one they wanted me to switch rooms? eventually they brought me one after i told them i was already settled in my room and that it didn't make sense to swap rooms as opposed to swapping microwaves so i wanted to be compensated for not having a microwave. suddenly one appeared."