住宿正面 (夜晚)

華納酒店的評價

3 out of 5
華納酒店
120 North High Street, West Chester, PA

評價

9.0

卓越

10 分評分,優異;761 則評價中有 476 則" "
8 分評分,不錯;761 則評價中有 199 則" "
6 分評分,一般;761 則評價中有 56 則" "
4 分評分,欠佳;761 則評價中有 22 則" "
2 分評分,很差;761 則評價中有 8 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

真實旅客

讚好:整潔度
Convenient location and rich enviorment around it!
The breakfast could provide more various
Drew Weishaar 於 2015年8月3日的回應
We are very happy to hear you enjoyed our location in downtown West Chester. We are always improving our breakfast options which now include a waffle station, fresh oatmeal, breakfast sandwiches, yogurt, and pastries.

10/10 優異

Timothy (Whitefish)

讚好:設施服務
Check in was easy
於 2024 年 5 月住了 1 晚
Drew W 於 2024年5月13日的回應
Thank you for your review! We hope you visit us again in the near future.

8/10 不錯

Tiffany

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location in town!
於 2024 年 4 月住了 1 晚
Drew W 於 2024年4月24日的回應
We're glad to see you enjoyed your stay with us. We hope to see you again in the future.

8/10 不錯

Joann

伴侶同遊
讚好:住宿狀況
I did not like the extra charge to check in early. If a room is available and ready no other hotel charges this. Room was large and comfortable.
於 2024 年 2 月住了 1 晚

10/10 優異

Craig

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2024 年 3 月住了 1 晚
Drew W 於 2024年4月2日的回應
Thank you for your review! We hope you enjoyed your stay, and we look forward to seeing you again.

6/10 一般

Tonya

家人同遊
Parking garage was at least 1 block away. I was told to walk through an alley to get to it. This isn’t very safe at night. Also I called the day before and requested early checkin. I was told 2:00 will be fine. I get there at 2:00 the room isn’t ready. I was told it will be ready in 20 to 30 mins. Not true. We had to wait over an hour for our room.
於 2024 年 3 月住了 1 晚
Drew W 於 2024年3月25日的回應
Thank you for your review. We certainly do our best to honor early check in requests. Our check in time is 3pm, but we will certainly try and get you in early if possible. This does depend on what time the guests from the night before leave, and unfortunately they did take their time checking out that morning.

4/10 欠佳

Dylan (LEBANON)

伴侶同遊
讚好:整潔度
Great area, close to everything . No working TV in the room. Charged us the full amount for less than what was promised on the site. Working toilets at least.
於 2024 年 3 月住了 1 晚
Drew W 於 2024年3月25日的回應
Good morning. Thank you for your review. We apologize that we could not get the TV working in the room you were assigned. We did want to remind you that you declined moving to a different room of the same type that had a working TV. I have checked your folio and there are no other room charges other than what you paid directly to Expedia.

10/10 優異

Lee

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
The hotel was conveniently located where I needed to be. Check in was smooth. The rooms were clean and well kept up. The bar located in the hotel was small, but served the purpose to get a drink. (However if you wanted to venture out on the town, there are several places to satisfy what you are looking for.) The breakfast was the usual complimentary meal you find in many hotels, but this was prepared exceptionally. My only issue would be the parking. There were no spots left in the small hotel parking, so I had to park in the municipal lot one block away. Overall, I had a nice stay and would definitely book it again when I’m in that town again.
於 2024 年 3 月住了 1 晚
Drew W 於 2024年3月21日的回應
Thank you very much for your review! We hope to see you again in the future.

10/10 優異

danielle laine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
everyone was so nice and easy to work with. Gave parking instructions that were easy to follow. If we come back to the area, definitely staying here again.
於 2024 年 3 月住了 2 晚
Drew W 於 2024年3月12日的回應
Thank you for your review! We're happy to hear you enjoyed your stay and look forward to seeing you again.

10/10 優異

Melissa

於 2024 年 3 月住了 2 晚
Lisa 於 2024年3月29日的回應
Thank you for your review. We hope to see you again soon!

10/10 優異

Wendy (Albuquerque)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the ease of the hotel size and the continental breakfast. Walking to historical landmarks and restaurants.
於 2024 年 3 月住了 2 晚
Drew W 於 2024年3月12日的回應
We're happy to hear you enjoyed your stay at the Hotel Warner in the heart of West Chester. We hope to see you again soon.

10/10 優異

Wendy (Albuquerque)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Wonderful use of old theater. Convenient breakfast (and tea all day). Walking to court house, banks, restaurant and churches.
於 2024 年 3 月住了 1 晚
Drew W 於 2024年3月12日的回應
Thank you for your kind review. Please come back and see us again.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
in town close to dining
於 2024 年 3 月住了 1 晚
Drew W 於 2024年3月4日的回應
We're so glad to hear you enjoyed our location in the heart of West Chester. Please visit us again soon.

4/10 欠佳

Christine

家人同遊
讚好:整潔度
I didn't appreciate an extra $25 charge to park in the attached garage vs parking in a public garage for $5. Then having to walk through an alley or around the block with my bags.
於 2024 年 2 月住了 1 晚
Drew W 於 2024年3月4日的回應
Thank you for your review. All parking options are outlined on Expedia when making a reservation. We also allow guests to unload in the loading zone so they do not have to take their luggage across the street.

10/10 優異

Jessica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Drew W 於 2024年3月4日的回應
Thank you for your review! We're glad you enjoyed your stay and hope you visit us again.

10/10 優異

Michele

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property. Convenient to restaurants.
於 2024 年 2 月住了 1 晚
Drew W 於 2024年3月1日的回應
We're glad to hear you enjoyed our convenient location in the heart of West Chester. Please visit us again soon.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
Grrrreat location!
於 2024 年 2 月住了 1 晚
Drew W 於 2024年2月27日的回應
Thank you for your review! We're glad to hear you enjoyed your stay and our location in the heart of West Chester.

10/10 優異

Robert

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great location with numerous restaurants and shops in walking distance.
於 2024 年 2 月住了 1 晚
Drew W 於 2024年2月27日的回應
Thank you for leaving a review. Please visit us again soon to experience more of what the town has to offer!

6/10 一般

George (Lakewood Ranch)

讚好:職員與服務
不滿:整潔度
於 2024 年 2 月住了 2 晚
Drew W 於 2024年2月15日的回應
Thank you for your review. Please do not hesitate to reach out with any concerns you may have, we we hope to see you again.

10/10 優異

Xiao

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Drew W 於 2024年2月15日的回應
Thank you for your review! We hope to see you again soon at the Hotel Warner.

8/10 不錯

Tracey

讚好:整潔度和職員與服務
Great location
於 2024 年 2 月住了 2 晚
Drew W 於 2024年2月6日的回應
Thank you for your review. We're so glad to hear you enjoyed our location right in downtown West Chester. We hope to see you again in the future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Drew W 於 2024年2月6日的回應
Thank you for your review! Please visit us again soon.

8/10 不錯

Alvin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The downtown area was amazing. Go to the coffee shop across the street.
於 2024 年 2 月住了 1 晚
Drew W 於 2024年2月6日的回應
Thank you! West Chester has a lot to offer, and we're happy to see you got to experience it. Please come back again soon.

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Drew W 於 2024年2月6日的回應
Thank you for the review. We hope to see you again during your next visit to the area.

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務和住宿狀況
First time there, would recommend if you are hesitant. Don't judge this place from the exterior or the bar area.
於 2024 年 1 月住了 1 晚
Drew W 於 2024年1月29日的回應
Thank you for your review! We're glad to see you enjoyed your stay, and hope to see you again soon.

10/10 優異

Dawn

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Drew 於 2024年1月23日的回應
Thank you for your review! We hope to see you again at the Hotel Warner.

10/10 優異

Gary

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great place in the heart of the town.
於 2024 年 1 月住了 1 晚
Drew 於 2024年1月8日的回應
We're so glad to hear you enjoyed our location in the center of West Chester! We hope to see you again in the near future.

8/10 不錯

Denise

於 2023 年 12 月住了 1 晚
Drew 於 2024年1月8日的回應
Thank you for your review. We hope to see you again at the Hotel Warner.

10/10 優異

Rhashida C

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff! Amazing amenities!!!!
於 2023 年 12 月住了 1 晚
Drew 於 2024年1月4日的回應
Thank you for your review! We strive for great customer service, and we are happy to hear you enjoyed the hotel's amenities. Please visit us again soon.

10/10 優異

Diane

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel in downtown West Chester
We loved the hotel. We were visiting family so we didnt get to spend much time at the hotel but what we did see was great. Beds were very comfortable and the room was clean and fresh. Love that they use organic soap. We definitely are coming back.
於 2023 年 12 月住了 1 晚
Drew 於 2024年1月4日的回應
We're so glad to hear you enjoyed your stay! We look forward to welcoming you back at the Hotel Warner in the future.

10/10 優異

michelle

多人同遊
於 2023 年 12 月住了 1 晚
Drew W 於 2023年12月29日的回應
Thank you for your review! We hope to see you again at the Hotel Warner soon.

10/10 優異

Choosri

於 2023 年 12 月住了 4 晚
Drew 於 2024年1月23日的回應
Thank you for your review! We hope to see you again at the Hotel Warner.

4/10 欠佳

Anne

於 2023 年 12 月住了 4 晚
Drew W 於 2023年12月28日的回應
Good afternoon. We are sorry we we unable to accomodate a refund for your early departure. The payment was done directly through Expedia, and we do have to follow Expedia guidelines when it comes to their reservations. Their policy states "Less than 2 days prior to arrival, All cancellations are charged the full cost of stay.". We do hope to see you again the future, and hope you book directly with the hotel for the most flexibility. Have a great day.

10/10 優異

Juan

於 2023 年 12 月住了 1 晚
Drew 於 2023年12月26日的回應
Thank you for your review! We're glad to see you enjoyed your stay at the Hotel Warner.

10/10 優異

Joseph

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
we didn't have time to explore the shopping facilities as we were on a schedule to return home. my wife especially would have liked to do so,but we were limited to time because of peope who we were traveling with. we'll have to come back again to do the local shopping
於 2023 年 12 月住了 1 晚
Drew 於 2023年12月22日的回應
We're glad to hear you enjoyed your stay! Hopefully there will be more time to explore the great town on your next visit.

10/10 優異

Randy

伴侶同遊
讚好:職員與服務和住宿狀況
I’ll be back
於 2023 年 12 月住了 1 晚
Drew 於 2023年12月18日的回應
We're glad to hear you'll be back! We hope you enjoyed our location in West Chester and our amenities.

10/10 優異

Tina

於 2023 年 12 月住了 2 晚
Drew 於 2023年12月18日的回應
Thank you for your review! We hope to see you again in the future.

10/10 優異

Sheela

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Small and staff friendly
於 2023 年 12 月住了 1 晚
Drew 於 2023年12月8日的回應
Thank you for your review! We're glad to see you enjoyed your stay, and we hope to see you again.

10/10 優異

Ashley

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Drew W 於 2023年12月8日的回應
Thank you for your review! We're glad to see you enjoyed your stay, and we hope to see you again.

10/10 優異

Dale

於 2023 年 11 月住了 2 晚
Drew 於 2023年11月28日的回應
Thank you very much for your review! We hope you return to West Chester soon.

8/10 不錯

Eric

於 2023 年 11 月住了 1 晚
Drew 於 2023年12月18日的回應
Thank you for your review. We hope to see you again at the Hotel Warner.

10/10 優異

Natalie

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Drew 於 2023年11月13日的回應
Thank you for your 5/5 review. Please visit us again soon!

10/10 優異

Joseph

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful property, friendly service, convenient to shopping and restaurants.
於 2023 年 11 月住了 1 晚
Drew 於 2023年11月13日的回應
Thank you for your kind review. We're glad to hear you enjoyed our location in the heart of West Chester, and we hope to see you again in the future.

10/10 優異

Nancy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Drew 於 2023年11月7日的回應
Thank you for your review! We're delighted that you enjoyed your say with us, and hope to see you again.

4/10 欠佳

Edward

商務旅客
不滿:職員與服務
Just give me my room!
Very slow check in process with someone who was either very new with limited English speaking capability very tough after you've had a very long day of travel- just want the room!
於 2023 年 10 月住了 1 晚
Drew 於 2023年10月26日的回應
Good afternoon. We apologize that we were traning a new employee during your arrival. We will look into new ways to get them trained in the future.

6/10 一般

Lisa

讚好:職員與服務
不滿:設施服務和住宿狀況
This property is very tired. You could pay for parking but with so few spaces you couldn’t take your car in and out for fear of not getting a space on return. They also charged for a noon check out instead of the 11:00 standard time. I’ve never encountered a fee for an extra hour. They also have an in-house bar, I would not recommend visiting.
於 2023 年 10 月住了 2 晚
Drew 於 2023年10月26日的回應
Hello. We do not sell more parking spaces than we have. If you booked a spot at check-in, that spot would still be available for you later in the evening. We do also offer a 4pm checkout on Sundays for 25 that is a popular option for our guests. Please reach out to us if you'd like to discuss your experience with the bar, and thank you for your review.

10/10 優異

daniel

讚好:整潔度、職員與服務和設施服務
Parking is limited, adjacent city parking garage was full but staff helped making a space in their 25 parking space garage. No modern USB outlet in room so make sure you have a charging block. Location is very convenient, the hotel and room was clean, the staff was very helpful.
於 2023 年 9 月住了 1 晚
Lisa 於 2023年10月5日的回應
Thank you for taking the time to share your experience at the Hotel Warner. We appreciate it and hope to welcome you back soon.

6/10 一般

Philip

讚好:整潔度、職員與服務和住宿狀況
I loved the location. I pulled in late around 12:30 am. 25.00 to park - or drive around the block to a big parking structure for $5, No on street parking. I thought I was going to get a historic boutique kind of hotel experience - to me the place was pretty bare bones. Kinda a bit outdated and shabby. I guess it’s all relative to what your used to. The bathroom had the cheapest plastic cups. The shore was a nondescript remodel. Breakfast and coffee - was free- but not for me.
於 2023 年 9 月住了 1 晚
Lisa 於 2023年10月5日的回應
Thank you for sharing your experience. On street is available throughout the borough, you just need to be aware of the parking restrictions in each area. Free, overnight, street parking can be found about a block from the hotel. We are also planning a renovation. We hope to welcome you back to see the changes.

10/10 優異

Michael

於 2023 年 9 月住了 1 晚
Lisa 於 2023年9月28日的回應
Thank you for taking the time to complete a review. We hope to welcome you back soon.

10/10 優異

joellen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly inviting staff! Great location and comfortable rooms.
於 2023 年 8 月住了 1 晚
Riley 於 2023年8月23日的回應
Thank you for taking the time to share your feedback with us. We are thrilled to hear about your enjoyable experiences during your recent stays at our hotel in West Chester. We take great pride in our staff's commitment to providing exceptional service, and it's heartening to hear that you found them friendly and courteous. We will be sure to share your kind words with our team. We're also pleased to hear that you appreciated our room rates and found our accommodations clean and comfortable. Thank you once again for choosing to stay with us and for sharing your positive impressions.