The property manager was very responsive to our immediate needs to the extent that she was able. However the following things need attention from the owner:Fireplace: Had a terrible draft. I worked for an hour and still couldn't get a fire to light. I finally ended up buying firestarters and had to use SEVERAL to get the fire goingBed linens. Terrible! The quilt on the bed was thin and did not keep us warm at all. The towels were small and there was only one small sheet for the sofa bed.Area info: Generally speaking there was little info provided...whether it was about the area, or ameniities in the complex. For example, it took us an hour to figure out where the hot tub (a different building) and basement laundry (public/coin operated) were.Otherwise, it was a great location, clean and nice kitchen appliances.