This place is very different from a typical hotel - apparently a converted apartment complex. The rooms are really old, floors not clean. The front desk staff did not seem 'happy' to receive guests. No mention of the breakfast, and we realized why the next morning. The breakfast area is closed and there is no heads up at check-in. (Expedia still lists "free breakfast"). We were told the luggage carts are inside each 'building' but there are none. There is not even an ice machine in each building, you have to go to the main biulding to get everything. There are no utensils that come with the room, but need to be requested and picked up. Then the utensils are of very cheap quality. The fridge in the room, did not break (so technicallyl still working) but it is not at all cold. At this point, we stopped asking for anything. NOT RECOMMENDED for families that especially think that they can treat this stay like a home and not have to worry about anything.