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“Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back.”

“Service was impecable and the place nothing short of amazing. My hiking boots broke, they noticed and Sam offered to fixed them and they were line new. Oscar at the bar is a class act.”

“This hotel is stunning. The views of the lake, the food, the decor; the spa! I wish we had had more time to just relax there!!”

“Old school no elevator for family with kids ”

“The road to the facility is horrible, the facility is noisy, especially in the morning hours, the staff is rude, breakfast had spoiled ingredients, and I was charged for items I did not consume.”

“Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need. From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’……

“What a charming and relaxing stay I had at this lodge. I brought friends and we had a marvelous time! The staff was excellent. Everything was clean. The food was very good. Great location. On a main road so easy to get to. I would stay here again. ”

“Not the same location we stayed in before. Far inferior. Pictures are not of this property. Room was significantly smaller. It was next to a common area where other guests sat and talked until 0300.”

“Nice getaway . It’s a perfect place for renewal. Not easy to get to however.”

“The staff were wonderful, the food was delicious, and the hotel is right beside Lake Kivu. The chef even prepared food based on some dietary issues I had. In brief, I could not ask for a better stay. Kudos to all the kind and hardworking people working at this hotel ”