Westford hotels from HK$579

"Staff was excellent. Had a conference there and the banquet staff was great, food was good, but nothing special. Restaurant was standard bar food, but they also had games for kids"

"Overall the experience was fine and the hotel is in a convenient location. Aesthetically speaking, our room needed a little attention... Peeling wallpaper, shower grout was moldy/discolored, and the carpet was stained. Additionally, the bed sheets had holes and small stains, but they were clean. "

"Good food!"

"Terrible, rude service from staff, after asking for things that were missing or not working in the room (telephone not working, suitcase stand missing). Never fixing anything or bringing what's missing, hanging up the phone in your face (called from my cell because phone in room not working)"

"Parking fee $35 per night seems expensive. "

"We have stayed at this hotel before and chose it again for its convenience. This time, when booking a room for our family of four (two adults and two children), I specifically selected a room that included breakfast. Upon arrival, the front desk staff informed me that breakfast was not included in our booking. I had to search through my emails to show them the confirmation that clearly stated breakfast was included. Even then, they only provided breakfast vouchers for two people instead of four. When I questioned this, they explained that the room rate only includes breakfast for two guests. This raises the obvious question: if the room is intended for four people, why does the included breakfast only cover half the occupants? The staff member was quite unhelpful throughout the interaction. It doesn’t make sense that a family room for four people only comes with breakfast vouchers for two."

"We enjoyed our stay. We will stay there again next year for our soccer games. Breakfast bar was a bonus. My wife enjoyed the omelets."

"Amazing experience. Beautiful amenities. Close to HBS. It’s across the parking lot. A very easy stay."

"Staff was untrained. Front desk woman was falling asleep/ nodding off on Sat. morning. Asst. Manager does not know customer service. Housekeepers cannot understand English. I was sick for 6 days with pneumonia and was TOLD to check out a day early with NO REASON. My bank flagged my card for Fraud since no staff checked me out of my reservation on 3/6/26. The Hampton Inn, Waltham STILL HAD AN OPEN reservation for me 5 days AFTER I was TOLD to leave. Unprofessional and untrained staff with zero customer service skills to solve problems. "