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"I was very disappointed in the staff in general. at the hotel the front desk check-in. She was rude. No welcome, greeting or other kindness. Our interaction with staff at breakfast was also rude. There’s no sign to explain self seating or self service. Both questions were asked of staff and their response was very rude. I’m sorry but if nothing is explained and the client is not informed, we assume certain services. When we checked out, there was no one at the desk. 9am on a Saturday. We waited. Finally after making eye contact multiple times with what seemed to be a manager wandering around the bar, he came over. Asked what we needed. Then he went into the staff office then said someone else would be with us a some point. No apology, no explanation, no service. We left the card keys and left. This all seems unacceptable at a high end Hyatt property."

"It looks different on the website than in person. Old pillows too. "

"Staff and location were fabulous. Heater was very loud."

"Ok"

"The whole place is under construction/renovation. Zero amenities. Pool was drained and nothing in service. Room was clean, quiet and comfortable, but nothing else as promised on the listing on hotels.com."

"Hotel is very outdated. Walls and carpets dirty, outlet covers are filthy. Shower fixtures are rusty. Pool had no towels despite multiple guests informing the staff. WiFi did not recognize last name and room number to log in. Toilet seat very loose. And to top it off, alarm in room went off at 6am (not set by us!). Will not stay at a Hilton again. Sticking to Marriots in the future. "

"The place had super kind workers but the overall building smelt like mildew. Like it did the job for my visit but I don’t wish to return. Such a bummer too bc the people were very kind. Didn’t try the pool tbh just working lol."

"Best hotel"

"The room and hotel were very clean. The staff were friendly and informative. Parking was easy."