外觀

TownePlace Suites by Marriott Westport的評價

2.5 out of 5
TownePlace Suites by Marriott Westport
41 OLD BEDFORD ROAD, Westport, MA

評價

9.2

卓越

10 分評分,優異;185 則評價中有 136 則" "
8 分評分,不錯;185 則評價中有 34 則" "
6 分評分,一般;185 則評價中有 2 則" "
4 分評分,欠佳;185 則評價中有 4 則" "
2 分評分,很差;185 則評價中有 9 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

lisa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This place was great. The staff was welcoming and helpful, the place was spotless and updated beautifully modern, the breakfast was delish and felt safe there. Would absolutely go back. Thank you.
於 2024 年 4 月住了 1 晚

10/10 優異

Stacy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly professional staff. Room was clean & comfortable. Great location to stop on our college tour road trip.
於 2024 年 4 月住了 1 晚
Sophia 於 2024年4月7日的回應
Thank you for the review. We look forward to serving you again soon!

10/10 優異

Megan

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and accommodated us for all of our needs. The staff was friendly and helpful. The staff hosted an Easter egg hunt with prizes for all of the kids that were in the hotel on Easter Sunday.
於 2024 年 3 月住了 2 晚
Sophia Valverde General Manager 於 2024年4月5日的回應
Megan, we are thrilled to hear that you enjoyed your stay at our hotel and that our staff provided excellent service during your visit. We are delighted that you and your family were able to participate in our Easter egg hunt. Thank you for choosing to stay with us!

4/10 欠佳

Barry

不滿:整潔度、職員與服務、設施服務和住宿狀況
Despite being a New hotel, this place is filthy dirty. Never Again!
於 2024 年 3 月住了 2 晚
Sophia Valverde 於 2024年4月5日的回應
Hi Barry, thank you for sharing your feedback with us. We're sorry to hear about your experience. Please know that we take cleanliness very seriously and will address this issue promptly. We hope you'll give us another chance to provide you with a better stay in the future.

10/10 優異

Derek

不滿:職員與服務
於 2024 年 3 月住了 3 晚
Sophia Valverde 於 2024年4月5日的回應
Thank you for the great rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 優異

Luis

讚好:整潔度、職員與服務、設施服務和住宿狀況
Just what i was looking for
於 2024 年 3 月住了 1 晚
Sophia Valverde 於 2024年3月29日的回應
Hi Luis! We're thrilled to hear that our product met your expectations and was just what you were looking for. Thank you for taking the time to share your positive experience with us. If you have any questions or need further assistance, feel free to reach out.

10/10 優異

Kian

讚好:整潔度、職員與服務和住宿狀況
Clean comfortable
於 2024 年 3 月住了 3 晚
Sophia Valverde 於 2024年3月29日的回應
Hi Kian, thank you for your positive review! We are thrilled to hear that you found our space clean and comfortable. Your feedback is greatly appreciated and we hope to see you again soon.

8/10 不錯

Tamarra

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Decent place and clean.
於 2024 年 2 月住了 1 晚
Sophia 於 2024年2月25日的回應
Hi Tamarra, thank you for your feedback! We're glad to hear that you found our place decent and clean. If there's anything specific you think we could improve on to earn that extra star from you, please feel free to let us know. We appreciate your support!

10/10 優異

David

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 2 月住了 2 晚
Sophia 於 2024年2月19日的回應
Hi David, thank you so much for the glowing review! We're thrilled to hear that you enjoyed your experience with us. We appreciate your support!

10/10 優異

Michael

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
We had a wonderful stay. The staff was friendly, helpful and very nice. The rooms were updated and very comfortable and The breakfast in the morning was a nice treat. Would definitely stay there again.
於 2024 年 2 月住了 1 晚
Sophia Valverde 於 2024年2月11日的回應
Michael, thank you for your kind words about our hotel. We're thrilled to hear that you had a wonderful stay and enjoyed our friendly staff, comfortable rooms, and breakfast. It would be our pleasure to welcome you back in the future.

10/10 優異

Linda

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Everyone was very helpful and friendly, especially Wanda at the front desk. The room was immaculately clean. We couldn’t have been happier.
於 2024 年 1 月住了 1 晚
Sophia Valverde, General Manager 於 2024年2月4日的回應
We appreciate the positive feedback. It means a lot. See you next time!

10/10 優異

Donna

讚好:整潔度、職員與服務、設施服務和住宿狀況
A wonderful room, clean facilities, friendly staff.
於 2024 年 1 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you so much for your kind words, Donna! We strive to provide exceptional service and are thrilled to hear that you had a great experience. We hope to welcome you back soon for another wonderful stay!

10/10 優異

Jeffrey

於 2023 年 12 月住了 3 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Jeffrey. We’d love to know what made your experience great!

8/10 不錯

James

讚好:整潔度和住宿狀況
不滿:職員與服務
I thought the checkin person could have been "warmer". It was xmas eve
於 2023 年 12 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Hey James, thanks for sharing your feedback. We appreciate your input and will take note of your suggestion regarding the check-in process. We strive to provide a warm and welcoming experience, especially during special occasions like Christmas Eve. Thank you for choosing our services and we hope to serve you even better next time.

10/10 優異

Carol

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a very relaxing experience. The staff was helpful and they had a pickleball court!
於 2023 年 12 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Carol. We’re so happy to hear you had a great experience while on property with us! Come back soon.

10/10 優異

Jennifer

於 2023 年 12 月住了 2 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Jennifer. We love hearing we did good and would love to know what made your experience great!

10/10 優異

Edward

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
We’re thrilled to hear you had a positive experience. We’d love to learn more about what we did to earn it!

10/10 優異

JAMES (Bensalem)

讚好:整潔度、職員與服務和住宿狀況
Nice amenities
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, James. We’d love to know what made your experience great!

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
Clean and well kepted
於 2023 年 11 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you, Michael, for your positive feedback! We strive to maintain a clean and well-kept environment for all our customers. We appreciate your support and hope to continue providing exceptional service.

10/10 優異

Ana

讚好:職員與服務和住宿狀況
Excellent rooms nice staff convenient location
於 2023 年 11 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you, Ana, for your kind words! We're thrilled to hear that you enjoyed our excellent rooms, friendly staff, and convenient location. We strive to provide the best experience for our guests and hope to welcome you back soon!

8/10 不錯

Christine

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great Stay!
This was our first stop on a multi state road trip. Wendy at the front desk was absolutely wonderful and welcoming. She was quick to give us the supplies we needed for the sofa bed and gave us all the necessary info regarding our stay. We always enjoy having a kitchen when traveling with a family of 4. A quick to trip to Walmart 2 miles up the road and we had dinner prepared and leftovers for another day. The sofa bed was the least comfortable for my kids of any of the hotels we stayed in but overall it was a good stop.
於 2023 年 11 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Christine! We love hearing our guests had a great stay while staying on property. Hopefully we will see you again in the near future! Stay well.

2/10 很差

Antony

不滿:整潔度和職員與服務
Stays here for 2 nights and left feeling sick and dirty. The place is filthy and disgusting with the one of the worst odors I have ever smelled in my life embedded in all the furniture, rugs , even the bathroom. The dishes hadn't been washed well- still wet and sticky with mildew on them. The people who stayed there before must have really stunk up the place and the hotel was not able to remove that smell but it was even in the hallways and the carpets. Countertops were sticky, felt dirty, grimy and dusty everywhere. Stay away unless you want to get sick. Disappointed to see Marriott put their name in this establishment. I could have stayed at motel 6 and felt less filthy and dirty leaving.
於 2023 年 11 月住了 2 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Hi Antony, we're sorry to hear about your experience at our establishment. We take cleanliness very seriously and we apologize for falling short of your expectations. We appreciate your feedback and will address these concerns with our team to ensure a better experience for our guests.

10/10 優異

Edgar

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel with beautiful, new rooms and great staff. Included breakfast was very good and check in was quick and easy. The only thing i would suggest as an improvement would be to have a safe in the room.
於 2023 年 11 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Edgar. We’d love to know when our guest had great stays! We look forward to seeing you in the near future again.

8/10 不錯

Karin

於 2023 年 10 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Karin. We’d love to know what made your experience great!

8/10 不錯

David

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
We’re thrilled to see you had a positive experience, David. Is there anything you’d like to share that we can pass along to the team?

10/10 優異

Oltiana

讚好:整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Oltiana! Looking forwards to having you on property again soon!

10/10 優異

Jessica

於 2023 年 10 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
We’re thrilled to see you had a positive experience, Jessica. We’d love to know what made your experience great!

10/10 優異

Jake

讚好:整潔度、職員與服務和住宿狀況
We had a great stay!
於 2023 年 10 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Jake! See you again soon!

10/10 優異

Melinda

於 2023 年 10 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Melinda! Look forward to seeing you again soon!

10/10 優異

Erin

於 2023 年 9 月住了 2 晚
Sophia Valverde 於 2024年1月29日的回應
Thank you for the great rating. We’d love to learn more about what we did to earn it!

10/10 優異

Kimberly

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean facolity
於 2023 年 9 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Kimberly! Looking forwards to having you on property again soon!

4/10 欠佳

joshua

不滿:整潔度和職員與服務
bugs in pic
the black specs when you zoom in the picture i sent is actually alive and dead bugs in the room and there was hair on the bed
於 2023 年 9 月住了 1 晚
Alicia 於 2023年9月14日的回應
Dear Joshua,We would like to extend our sincerest apologies for the presence of bugs in the window sill and hair in your bed during your stay at our hotel. We understand how distressing and unsettling such experiences can be, and we deeply regret that we did not meet your expectations for cleanliness and comfort. Please be assured that this is not indicative of our usual standards, as we strive to provide a pristine and enjoyable environment for all our guests.We have taken immediate action to address the issues you raised. Our maintenance team has thoroughly inspected and treated the window sill to eliminate any pests, and our housekeeping staff has been reminded of the utmost importance of attention to detail when preparing the rooms. We are committed to learning from this incident and implementing additional measures to prevent any recurrence in the future.We genuinely value your feedback, as it allows us to identify areas for improvement and ensure a more pleasant experience for all our guests. We would like to offer our apologies once again and assure you that we are taking the necessary steps to rectify the situation. If there is anything else we can do to make amends or regain your trust, please do not hesitate to let us know.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,

10/10 優異

Reuven

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Reuben! We enjoy hearing all the great stories from our guest stays and would love to know what made your experience great!

10/10 優異

Max

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Max! We are thrilled you enjoy your time with us. We’d love to know what made your experience great!

8/10 不錯

John

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, John. We’d love to know what made your experience great!

10/10 優異

Xiang

於 2023 年 7 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you for the great rating, Xiang! We are so happy you had a great time. We’d love to know what made your experience great!

8/10 不錯

Phillip

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Sophia valverde- General Manager 於 2024年1月29日的回應
Hi Phillip, thanks so much for rating us. We’d love to learn more about what we did to earn it!

8/10 不錯

Mohsen

家人同遊
讚好:整潔度和住宿狀況
Nice place
於 2023 年 7 月住了 6 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Hi Mohsen, thank you for your review! We appreciate your kind words and are glad to hear that you enjoyed your experience with us. If there's anything else we can do to make it even better, please let us know. We look forward to welcoming you back soon!

8/10 不錯

Eulalia

讚好:整潔度、職員與服務和住宿狀況
Great stay
於 2023 年 7 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you, Eulalia, for the positive feedback! We're glad you had a great stay. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope to welcome you back soon!

10/10 優異

Hae

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Perfect!
於 2023 年 7 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you so much, Hae! We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority and we look forward to serving you again in the future.

10/10 優異

margarita

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
We’re thrilled to see you had a positive experience, margarita. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 優異

Jason

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Friendly staff.
於 2023 年 6 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Thank you, Jason, for your kind feedback! We pride ourselves on our friendly staff and are thrilled that you had a positive experience. Your support means a lot to us, and we look forward to serving you again in the future.

10/10 優異

Leanne

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The free breakfast was fabulous. Also, we asked for an early check in, and the staff was able to accommodate us. Overall, we had a pleasant stay.
於 2023 年 6 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Hi Leanne, thank you for your kind words! We're thrilled to hear that you enjoyed our fabulous free breakfast and that our staff was able to accommodate your request for an early check-in. We're glad you had a pleasant stay and hope to welcome you back soon!

8/10 不錯

Dawn

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Sophia Valverde 於 2023年6月2日的回應
Hey Dawn! Thanks so much for taking the time to review us, we really appreciate it. We're so glad you enjoyed our hotel and that it was a good experience overall. We'll definitely take your feedback into consideration and continue to strive for the best customer service possible. Thanks again!

10/10 優異

Christopher

讚好:整潔度、職員與服務和住宿狀況
Amazing, great for a comfortable nights sleep
於 2023 年 5 月住了 1 晚
Sophia Valverde 於 2023年5月29日的回應
Hi Christopher, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope you have an amazing day!

10/10 優異

Renee

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Sophia Valverde 於 2023年5月29日的回應
Thank you for the great rating. We’d love to know what made your experience great!

2/10 很差

Destiny

於 2023 年 5 月住了 1 晚
Sophia Valverde- General Manager 於 2024年1月29日的回應
Destiny, very sorry to see you had an unsatisfactory experience, but appreciate you taking the time to leave a review. We’d love to learn more so we can improve.

6/10 一般

Amanda

讚好:整潔度
Friendly front staff
於 2023 年 5 月住了 1 晚
Sophia Valverde 於 2023年5月14日的回應
Hi Amanda, Thank you so much for taking the time to share about your experience with us. We look forward to seeing you back in the near future. Warmest Regards,

8/10 不錯

Cami

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was awesome. Outside fire pit on patio was good but wish you could have the "fire" lit last 10:00.
於 2023 年 5 月住了 1 晚
Sophia Valverde 於 2023年5月14日的回應
Hi Cami,Thank you for your feedback regarding your recent stay with us.We are always looking for what to improve to make our guest stay more enjoyable. We will definitely take your feedback into consideration.We look forward to seeing you on property again in the near future.Take care,

10/10 優異

JACQUELINE

於 2023 年 5 月住了 2 晚
Sophia Valverde 於 2023年5月29日的回應
Thanks for taking the time to give us a great review! We hope to see you again soon!