2/10 很差
Lisa
家人同遊
2024年5月15日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
THIS HOTEL DID NOT EXIST-HOTELS.COM HUNG UP ON ME
The hotel did not exist! It was a construction site. After a 4 hour drive to the hotel which did not exist. I had no where to stay. I spent 1 hour ad 7 minutes on the phone with a hotels.com supervisor who then became upset with me when I told him my phone was dying and he had to call me back. He said he could not call me back and if I hang up the phone on him that was "on me" To make matters worse, i tried to book another hotel, they were at full capacity and the hotel manager said several people had booked the same hotel I did and were also stranded. What is most upsetting is that a week before, I called hotels.com and spoke to asking him for a phone number for the hotel, hotels.com told me that the hotel only has email and that I should contact the hotel by email. I expect a call immediately from hotels.com's customer service.
Lisa
於 2024 年 5 月住了 2 晚