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威廉波特燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
威廉波特燭木套房酒店 (IHG 旗下酒店)
1836 E 3rd St, Williamsport, PA

評價

7.8

不錯

10 分評分，優異；381 則評價中有 146 則" "
8 分評分，不錯；381 則評價中有 124 則" "
6 分評分，一般；381 則評價中有 53 則" "
4 分評分，欠佳；381 則評價中有 33 則" "
2 分評分，很差；381 則評價中有 25 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.0/10 

設施服務

8.0/10 

住宿狀況

6.8/10 

環保程度

評價

2/10 很差

Stephen

讚好：職員與服務和設施服務
Strong odor of marijuana in the lobby and throughout the first floor. Book room on line and had to re accomplish the check in at the desk. In the morning the staff had no record of my stay. When they looked into my reservation they realized the clerk from the previous night had me marked as a no-show. This hindered me receiving a receipt. They said they’d have to email me a receipt. I would probably not stay at this location in the future.
於 2024 年 4 月住了 1 晚

8/10 不錯

Linda Arelene

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Yesha M 於 2024年4月23日的回應
Hey Linda Arelene Thank you for taking the time to tell us about your experience at Candlewood Suites WILLIAMSPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites.

4/10 欠佳

Veronica (Red Bank)

讚好：職員與服務
不滿：整潔度
於 2024 年 4 月住了 1 晚
Cody 於 2024年4月15日的回應
Hi Veronica,Thank you for taking the time to leave us a review. I apologize that we fell short of expectations, we will strive to do better in the future!

8/10 不錯

Sacha

讚好：整潔度和設施服務
Room was clean and tidy just feel like it’s need to be a little more upgraded and up to date but other than that didn’t have any issues with checking in or out.
於 2024 年 3 月住了 1 晚
Yesha M 於 2024年3月18日的回應
Dear Sacha,Thank you for taking the time to tell us about your experience at Candlewood Suites WILLIAMSPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Candlewood Suites.

8/10 不錯

Tiffany

多人同遊
讚好：職員與服務和住宿狀況
Staff is friendly and easy check in and checking out . Nice pool . Great places to eat and shop.
於 2024 年 2 月住了 1 晚
Yesha M 於 2024年3月17日的回應
Dear Toffany,Thank you for taking the time to tell us about your experience at Candlewood Suites WILLIAMSPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 優異

alexis

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Adriana 於 2024年1月9日的回應
Thank you for staying with us. We appreciate your feedback!

10/10 優異

Nora

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and very helpful. The first room we had didn’t have any heat in it so I called the front desk and he told me to come downstairs and get a new room. He had everything already done when I got there. The room was clean and cozy and I slept well. I will be back in May and will be staying there.
於 2023 年 12 月住了 1 晚
Adriana Woltz 於 2023年12月18日的回應
Dear Nora, we wanted to thank you for taking the time out of your day to leave us a review. We're happy to hear you enjoyed your stay here at Candlewood Suites, Williamsport. We hope to see you again in the near future!

8/10 不錯

Kimberly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Adriana 於 2024年1月9日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Craig

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only negative i can say is the housekeeping is almost nonexistent. My room has not been serviced since before i checked in . Other than that i highly recommend staying here .
於 2023 年 11 月住了 8 晚

2/10 很差

Marc

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The GM was the only good think about this property. He was kind and attentive but the carpet was filthy, only one of the electrical outs worked and therefore the TV did function. The bathtub/shower floor was gray with dirt, the air conditioning was very noisy when it kicked on every 30 minutes all night long and the shower rod was bent so the shower curtain wouldn’t stay closed and water flooded the bathroom floor. There was cereal and coffee in the common break room bath there was no milk.
於 2023 年 10 月住了 2 晚
Ops Manager 於 2023年10月19日的回應
I'm sorry your stay was less than ideal. We are always working to make our cleanliness the number one priority for our staff. We hope if you ever choose to stay with us again that we can make your next stay so much better!

4/10 欠佳

frieda

家人同遊, 親子同遊
不滿：整潔度和設施服務
Online it states that breakfast is excluded but this place does not have breakfast also I asked the man at the front desk for items needed in our room but he forgot 3 different times and so I needed to wait for shift change to come in order to get what was needed. Room was not properly cleaned and was left with garbage in it from prior renters.
於 2023 年 9 月住了 1 晚
Operations Manager 於 2023年9月11日的回應
I'm sorry about your subpar stay! All details matter to us here so I will pass this along to our housekeeping manager so she can work with our team to do better room cleanings as we always strive to do our best! As for the front desk who kept forgetting your stuff I am very sorry about this and will have a chat with them on how to better handle these kinds of situations.

10/10 優異

Jason

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gettelman at the desk was awesome great check in. Nice place and close to little league world series
於 2023 年 8 月住了 1 晚
Operations Manager 於 2023年8月28日的回應
Thank you for the kind review! We do our best to make everyone's stay great!

2/10 很差

Laurie

不滿：整潔度、職員與服務、設施服務和住宿狀況
Ordered a room with 2 beds, got one
於 2023 年 8 月住了 1 晚
CW Operations Manager 於 2023年8月21日的回應
I'm sorry your stay was less than perfect. Upon review of your reservation, you ordered one of our king one-bedroom suites which has a pull-out couch in the living room area. We we're also sold out of rooms with 2 beds. If there's anything else, we can do for you please let us know.

10/10 優異

Gregory

讚好：住宿狀況
於 2023 年 8 月住了 1 晚
Operations Manager 於 2023年8月14日的回應
Thanks for your great review! We strive to do our best!

10/10 優異

Heather

於 2023 年 7 月住了 1 晚
Management 於 2023年7月28日的回應
Heather,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 優異

chris

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great rooms and friendly staff
於 2023 年 6 月住了 1 晚
Operations Manager 於 2023年6月13日的回應
Thank you so much for the kind words about our hotel! Please consider staying with us again!

8/10 不錯

Gary

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚
Operations Manager 於 2023年6月12日的回應
Thanks for the kind words! We hope you will stay with us again!

10/10 優異

Brian

於 2023 年 5 月住了 1 晚
CW Operations Manager 於 2023年6月6日的回應
Thank you for the positive review! We hope to see you again.

4/10 欠佳

Evan

於 2023 年 3 月住了 3 晚
King Veira 於 2023年4月28日的回應
Thank you for taking the time to write a review. We genuinely appreciated your feedback and have taken your complaint very seriously. On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectation, as we strive every day to provide a superior customer experience. With our new Management team, we will use your feedback to implement improvements and to ensure we provide a better experience in the future. So please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.

6/10 一般

Charles

讚好：整潔度、職員與服務和住宿狀況
Eh it was ok...
It was just ok...when the heat came on, it was very noisy. Made a gurgling sound and a whistling noise. Hard to sleep. The pool was disappointing, the water was cold. And i think for the price, some kind of breakfast should be included, even if it's just donuts and coffee.
於 2023 年 3 月住了 2 晚
King A Veira 於 2023年4月27日的回應
I am very concerned about the problems you experienced during your recent visit. I am writing today to thank you for taking the time to bring these matters to our attention. We genuinely appreciated your feedback and have taken your complaint very seriously. On behalf of our entire team, I would like to sincerely apologize for not exceeding your expectation, as we strive every day to provide a superior customer experience. With our new Management team, we will use your feedback to implement improvements and to ensure we provide a better experience in the future. So please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs. Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at cwgm17701@gmail.com.

8/10 不錯

Ryan (King George)

家人同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Surprisingly quiet
於 2023 年 3 月住了 1 晚
King Veira 於 2023年4月27日的回應
Hello Ryan,Thank you for being our guest and for leaving a review. We appreciate your business and look forward to serving your future lodging needs. Again, thank you for choosing Candlewood Suites.

4/10 欠佳

Ronnie

親子同遊, 寵物同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
One of the reasons for picking this hotel was that it was pet friendly and it had an indoor pool. The pool was broken and the entire hallway we stayed in had empty beer containers by a lot of the doors and it smelled like weed terribly.
於 2023 年 1 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Candlewood Management 於 2023年1月15日的回應
Thank you for staying with us at the Candlewood Suites! We are glad you enjoyed your stay. We look forward to you staying with us again in the future. Travel safe!Candlewood Management Team

4/10 欠佳

Stephen

於 2023 年 1 月住了 1 晚
Candlewood Management 於 2023年1月15日的回應
We appreciate you staying with us at the Candlewood Suites! We apologize that your stay was not to your liking and we will work towards a better stay in the future. Travel safeCandlewood Management Team

2/10 很差

Jodi

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Room
於 2023 年 1 月住了 1 晚
Candlewood Suites Night Auditor 於 2023年1月11日的回應
Thank you for staying with us at the Candlewood Suites! We appreciate your feedback and will work with the appropriated departments to make improvements.We look forward to you staying with us again in the future.Candlewood Suites Night Auditor and Candlewood Management Team

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Shortened our stay
When entering the hotel there was a deodorizing smell that was not pleasant. The room had many issues. The mattress was soiled and very thin. There was no plastice protective covering on the mattress to help prevent bed bugs. The bedspread was soiled. The bathroom did have clean towels but there was hair in the tub along with dirt still on a shelf in the tub. You could hear the neighbors beside and above you. We were very disappointed with this hotel. We even cancelled our second night.
於 2022 年 10 月住了 2 晚
Candlewoood Management Team 於 2022年11月16日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate your feedback and will work with our staff on making improvements moving forward. Candlewood Management Team

4/10 欠佳

Mike

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Place is definitely old and worn out Currently remodeling
於 2022 年 10 月住了 5 晚
Candlewoood Management Team 於 2022年11月16日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate your feedback and will work with our staff on making improvements moving forward. Candlewood Management Team

6/10 一般

Laura (Clarence)

家人同遊
不滿：設施服務
Room smelled a bit moldy. We had a sticky on our window within an hour of checking in to clean up our mess. There was dog food on the parking lot that clearly someone spilled, but assumed it was us, even though you can see we drove over it and they also could’ve checked their cameras. When I gave the slip back to them and said that wasn’t our mess, I got a look from the employee that certainly wasn’t friendly. Our first experience at this branch. Will stay with Hilton from now on.
於 2022 年 10 月住了 1 晚
Candlewoood Management Team 於 2022年11月16日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate your feedback and will work with our staff on making improvements moving forward. Candlewood Management Team

2/10 很差

Jane

家人同遊
The staff were pleasant but the facilities were not so good. There was too much air fragrance. One thing that was not safe was the exterior door to the building had tape on the latch to keep it open.
於 2022 年 9 月住了 2 晚
Candlewood Management Team 於 2022年10月19日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

2/10 很差

lucy

家人同遊
I went to the property they didn’t have the room with 2 queen bed and I still never get my refund from Expedia . Very sad I was with 2 children around 1 am in the morning without a room to stay even knowing that was already paid .
於 2022 年 10 月住了 1 晚
Candlewood Management Team 於 2022年10月19日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

4/10 欠佳

Bruce

家人同遊
不滿：整潔度和設施服務
This Candlewood Suites was disappointing for the price we paid and compared to other IHG hotels we have stayed at. The bathroom was out of shampoo and soap, and we had to ask twice for them. We had reserved the room for three people but there were only two towels. The sheets were stained, although seemed clean.
於 2022 年 10 月住了 1 晚
Candlewood Management Team 於 2022年10月19日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

4/10 欠佳

Timothy

不滿：整潔度、住宿狀況和客房舒適度
Disappointed used hotels.com room already assigned
於 2022 年 10 月住了 1 晚
Candlewood Management Team 於 2022年10月19日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

8/10 不錯

Matthew

於 2022 年 10 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Candlewood Suites
Hotel staff was friendly and curtains. Hotel condition was neglected and dirty.
於 2022 年 10 月住了 1 晚
Candlewood Management Team 於 2022年10月19日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

6/10 一般

Alek

於 2022 年 9 月住了 1 晚

8/10 不錯

Yasin

於 2022 年 9 月住了 2 晚
Candlewood Management Team 於 2022年10月19日的回應
Thank you for staying with us at the Candlewood Suites. We appreciate the positive feedback and work with our staff in order to improve guest customer satisfaction daily. We look forward to you staying with us again in the future! Candlewood Management Team

8/10 不錯

Demetria

家人同遊
讚好：住宿狀況和客房舒適度
不滿：職員與服務
Dissapointed
Stay was 4 adults, only given 2 towels & 1 washcloth; conditioner & body wash were empty; comforter was brown stain on it; was not given ant blanket; phones didn’t work to call front desk
於 2022 年 9 月住了 2 晚
Candlewood Management 於 2022年10月3日的回應
Thank you for staying with us at the Candlewood Suites. We aim for 100% guest customer satisfaction. I have taken your feedback and spoken to my team to make improvements. During your stay our front desk would have been able to assist with your additional requests. We appreciate you staying with us at the Candlewood Suites. Candlewood Management Team

2/10 很差

Karen

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Worst hotel experience! The only saving grace was the staff who were friendly. It was filthy all around. The “secured “ doors were broken. We had zero shower soap, shampoo, conditioner. They were totally empty! The hallway is dingy and rugs all dirty. Walls filthy. Our room smelled awful. Never again.
於 2022 年 9 月住了 2 晚
Candlewood Management 於 2022年9月19日的回應
Thank you for staying with us at the Candlewood Suites! We strive for 100% guest customer satisfaction. We appreciate the feedback in order to improve moving forward. Candlewood Management Team

10/10 優異

Jeffrey

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff at this property was amazing ... before I even arrived, they were able to adjust my reservation. During our stay, they happily added a room during a particularly busy time so that family could join us and were extremely understanding of unique needs of a family member. And, after we checked out and went and discovered that we had left a valuable item behind, the staff was extremely diligent in helping us retrieve it. We would gladly stay here again.
於 2022 年 8 月住了 8 晚
Candlewood Management 於 2022年9月19日的回應
Thank you for staying with us at the Candlewood Suites! We strive for 100% guest customer satisfaction. Your feedback helps us continue providing exceptional service to our guests. We look forward to you staying with us again in the future! Candlewood Management Team

4/10 欠佳

Omarion

於 2022 年 8 月住了 1 晚

6/10 一般

Christine

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The property wasn’t at all what I expected with the positive reviews. The halls were smelly and looked beat up, we had no toilet paper, it appeared that our bedding was just made up and not changed. There was no available parking close to the building (we had to park at a different hotel and walk!) which didn’t feel safe as there were men hanging out in the parking lot drinking. Not somewhere I would ever book again.
於 2022 年 8 月住了 1 晚

4/10 欠佳

Carol

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Best towels and hand towels wash clothes were provided when we got there one towel each I called downstairs and told them we needed two towels each they brought them up and that was the last we saw of any linens. The shower curtain holder was about falling out of the wall. And the shower curtain itself was fabric but had totally lost its waterproof faculties and the floor after each shower was soaking wet. Also poor cleaning done in the bathroom there was blood on the base of the toilet seat unacceptable
於 2022 年 7 月住了 3 晚

2/10 很差

Laura

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Sad
Check in took longer then expected. Staff appeared to be new. Hotel is extremely dated and smells horrible. Carpet in hallways is a tripping hazard. The pool was slimy and nasty needs to be emptied, scrubbed and painted.
於 2022 年 7 月住了 2 晚

8/10 不錯

Richard

讚好：整潔度、職員與服務和客房舒適度
Very clean but worn
This hotel is in an area where there are many workmen from the fracking industry. It was very clean but due to the high traffic, it definitely showed the wear. It also had what seemed like a design flaw in the positioning of the bed on the wall; while there was plenty of room, the bed was so close to the one wall that it made it difficult to get into bed on that side. Also, the in room coffee maker leaked all over the place so we couldn't get a cup of coffee without going out for it.
Bed so close to the wall made it hard to get into bed on that side; plenty of room to center bed and have a nightstand/lights on both sides of bed.
Leaking coffee maker made it impossible to get a cup of coffee without going out
於 2022 年 7 月住了 1 晚

6/10 一般

Eric

商務旅客
讚好：整潔度
This isn’t a bad hotel. I felt like the property was lacking on upkeep but the room was clean. The television was wonky and the supplied soap, coffee and towels were pretty scarce. Trash piled up in the hallways on a few occasions.
於 2022 年 4 月住了 3 晚

6/10 一般

Ray

讚好：職員與服務和設施服務
不滿：整潔度
於 2022 年 4 月住了 1 晚

10/10 優異

Jing

於 2022 年 1 月住了 1 晚

2/10 很差

Jessica

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

6/10 一般

Gabriel

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2021 年 11 月住了 7 晚

6/10 一般

Jesse

家人同遊
讚好：職員與服務
Needs an update
Friendly, helpful staff. Pool was a nice touch. Had a little trouble with finicky room keys, not a big deal. Main issue was for the price we paid, hotel is a bit worn out looking. Rips in the carpet, tape on the flooring, old TV's, etc.
於 2021 年 11 月住了 2 晚
Cindy 於 2021年12月31日的回應
Thank you for taking the time to provide us with your comments. We are working to address these issues and appreciate your feedback.