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斯托爾斯旅館 - 前貝斯特韋斯特斯托斯酒店的評價

3.5 out of 5
斯托爾斯旅館 - 前貝斯特韋斯特斯托斯酒店
123 Storrs Road, Willimantic, CT

評價

7.8

不錯

10 分評分，優異；1002 則評價中有 350 則" "
8 分評分，不錯；1002 則評價中有 364 則" "
6 分評分，一般；1002 則評價中有 152 則" "
4 分評分，欠佳；1002 則評價中有 73 則" "
2 分評分，很差；1002 則評價中有 63 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

YU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
特别好的住宿体验，前台小哥待人真诚热情，因为要用self-laundry，去找他换钱，结果他缺少两个quater，就没收钱，还特别客气。以后如果还要来，仍然会选这家。
於 2019 年 8 月住了 1 晚
jeni 於 2019年9月11日的回應
Hello Guest, Thank you for staying with us. Thank you for your feedback. We really are happy you enjoyed your visit. Have a great day. Respectfully, Jenilu Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice staff, high efficiency. There is a supermarket close to it that it is convenient to buy food!
於 2018 年 4 月住了 14 晚
jeni 於 2018年5月3日的回應
Hello Guest, Thank you for staying with us recently. We love to hear from our guests. Have a great day. Respectfully, Jenilu Manager

10/10 優異

Brooke

讚好：整潔度、職員與服務和住宿狀況
Friendly and helpful staff
於 2024 年 5 月住了 1 晚
jeni 於 2024年5月16日的回應
Dear BrookeThank you for your recent stay and comment we are delighted you enjoyed our Helpful and Friendly staff please come see us again when in the area

8/10 不錯

Theresa

讚好：整潔度、職員與服務和住宿狀況
Clean, comfortable, very basic lodging Big comfy bed Noisy guests in hallway but otherwise fine
於 2024 年 5 月住了 1 晚
jeni 於 2024年5月13日的回應
Dear TheresaThank you for your recent stay come see us again

10/10 優異

Sue

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Inn is a perfect place to stay when visiting my UConn student. The rates are reasonable, and the renovations are excellent. The ONLY complaint is the *very* strong air freshener smell in the lobby and hallways. Thankfully, the rooms are scent free.
於 2024 年 5 月住了 1 晚
jeni 於 2024年5月6日的回應
Dear SueThank you for your recent stay and comment we are Delighted you enjoyed your stay with us .and we will certainly reduce the volume of the air machine rooms DON'T have fragrance please come see us again when in the area

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
jeni 於 2024年5月7日的回應
Dear JenniferThank you for your recent stay with us and comment. We are Delighted you enjoyed your stay with us please come see us again when in the area

10/10 優異

Keith

讚好：整潔度、職員與服務和住宿狀況
need receipt
於 2024 年 4 月住了 2 晚
jeni 於 2024年5月6日的回應
Dear KeithThank you for your recent stay and comment .We are Delighted you enjoyed your stay with us please come see us again when in the area

8/10 不錯

Karen

讚好：整潔度、職員與服務和住宿狀況
Good location close to our children’s college and nice facility
於 2024 年 5 月住了 1 晚
jeni 於 2024年5月5日的回應
Dear KarenThank you for your stay please come see us again when in the area

10/10 優異

linda

於 2024 年 4 月住了 3 晚
jeni 於 2024年5月5日的回應
Dear LindaThank you for your recent stay and comment .we are Delighted you enjoyed your stay with us. Please come see us again when in the area

8/10 不錯

Joyce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was easy. The hotel has been redone and looks very nice. The indoor pool was great. The carpet in the hallways was new and clean but had a very strong scent. Hopefully that will wear off soon. It would be nice to add some hooks in the newly redone bathroom. There was nowhere to hang a robe, etc. Overall, it was a good stay—bed was comfy, room was clean, etc. I recommend staying there.
於 2024 年 4 月住了 1 晚
jeni 於 2024年5月5日的回應
Dear JoyceThank you for your recent stay and comment. We are Thankful for bringing to our attention about smell we will reduce the volume of the air, also we are on the project to install hooks on door and hopefully we will be finished in 4 weeks

10/10 優異

Judy

伴侶同遊
Closeness to UCONN
於 2024 年 4 月住了 2 晚
jeni 於 2024年5月1日的回應
Dear JudyThank you for your recent stay and comment. We are Delighted you enjoyed your stay with us please come visit us again when in the area

10/10 優異

Vernon

讚好：整潔度、職員與服務和住宿狀況
Very nice, clean, good vibes and convenient 10 min drive to UConn.
於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月29日的回應
Dear VernonThank you for your recent stay and comment we are Delighted you Enjoyed your Stay .Please come see us again when in the area

6/10 一般

John

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
This hotel was good, not great. The staff was probably the highlight of the stay. Everyone was very friendly. The room was clean with comfortable beds. But that’s about it. The tv in our room was basically just a decorative wall hanging. We couldn’t watch tv in the room because it wasn’t connected to wifi or cable. We called the front desk about it several times and were assured the problem would be fixed and that they’d call us back to confirm our tv was working. Neither of those things happened even though I spoke to someone about it 3-4 times. “Adequate” is the best word to describe this hotel. It’s good for a night or two but I wouldn’t recommend it for any lengthy stays or anyone looking for a hotel with a lot of amenities that go beyond the very basic.
於 2024 年 4 月住了 2 晚
jeni 於 2024年4月27日的回應
Dear JohnThank you for your recent stay and comment .we are very sorry that one of our desk clerk did not resolve your tv issue .that is not how we operate we have talked to desk clerk who was working last night and it will not happen in future .but please accept our apology and give us a chance in future and mention what happened and we will offer you50% discount

8/10 不錯

Rocío

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We really like the cleanliness and the very good disposition of the staff. What we didn't like is that the noise made by the smoke detector was not solved.
於 2024 年 4 月住了 4 晚
jeni 於 2024年4月27日的回應
Dear RocioThank you for your recent stay and comment .we are sorry about the smoke detector noise and apologize for the inconvenience. Please accept our apology

10/10 優異

Philip

讚好：整潔度、職員與服務、設施服務和住宿狀況
My go to when I’m visiting UConn!
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月25日的回應
Dear PhilipThank you for your recent stay .we are delighted you enjoyed your stay .If there is anything we can do to enhance your future stay please let us now

6/10 一般

Raymond

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Jenny 於 2024年4月25日的回應
Dear RaymondThank you for your recent stay please come see us when in the area

10/10 優異

Judy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to UConn University.
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月24日的回應
Dear JudyThank you for your recent stay and comment .We are Delighted you enjoyed your stay Please come see us again when in the area

10/10 優異

Catherine

於 2024 年 4 月住了 1 晚
jeni 於 2024年5月13日的回應
Dear CatherineThank you for your recent stay and comment. We are delighted you enjoyed your stay with us please come see us again when in the area

10/10 優異

Steven

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very close to UConn. Great staff, nice place.
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月19日的回應
Dear StevenThank you for your recent stay and comment. We are Delighted you enjoyed your stay. if there is anything we can do to Enhance your future stay please let us know

10/10 優異

Philip

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value for the money
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月18日的回應
Dear PhilipThank you for your recent stay and comment we are Delighted you Enjoyed your stay Please come see us when in the area

10/10 優異

Francess

讚好：整潔度、職員與服務和住宿狀況
Only good things I have to say.
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月18日的回應
Dear FrancesThank you for your recent stay and comment we are delighted you enjoyed our place .If there is anything we can do to Enhance your future stay please let us know

8/10 不錯

Keith

商務旅客
讚好：整潔度和職員與服務
It was convenient
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月15日的回應
Dear KeithThank you for your recent stay please come see us when in the area

10/10 優異

Yudelka

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Room are very clean, EXECELENTE!!
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月15日的回應
Dear YudelkaThank you for your recent stay and comment .we are Delighted you enjoyed our place .If there is anything we can do to enhance your future stay please let us know

2/10 很差

Anayancy

I booked through Expedia and when I got to the hotel they said that they didn’t have rooms available.
於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月15日的回應
Dear AnayancySorry to hear that it is quite possible they did not make your reservation otherwise we would have it and no problem

10/10 優異

Richard (Bangor)

於 2024 年 4 月住了 1 晚
jeni 於 2024年5月5日的回應
Dear RichardThank you for your recent stay and comment .we are Delighted you Enjoyed your stay. Please come see us again when you are in the area

10/10 優異

Shilong (los angeles)

讚好：整潔度
於 2024 年 4 月住了 1 晚
Jeni 於 2024年4月14日的回應
Dear ShillongThank you for your recent stay and comment we are delighted you enjoyed your stay please come see us again

10/10 優異

Jacqueline

於 2024 年 4 月住了 1 晚
jeni 於 2024年5月1日的回應
Dear JacquelineThank you for your recent stay and comment .We are Delighted you Enjoyed your stay. Please come see us again when in the area

4/10 欠佳

angela

於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月29日的回應
Dear AngelaThank you for your recent stay

10/10 優異

Rachel

於 2024 年 4 月住了 1 晚
jeni 於 2024年5月1日的回應
Dear RachelThank you for your recent stay and comment. We are Delighted you Enjoyed your stay with us please come see us when in the area

4/10 欠佳

Lisa

於 2024 年 4 月住了 2 晚
jeni 於 2024年4月8日的回應
LisaThanks

2/10 很差

Jessica

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property was dirty. There were ants all over our room. When I went to the front desk to complain and potentially switch rooms the front desk person was not there, I later saw her outside smoking. So we just left and did not stay there.
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月12日的回應
Dear JesicaWe are sorry to hear about your situation we wish you had given us opportunity to correct your issue employee have a right to take a break and smoke .if you would have given her chance to finish and help you she would have certainly solved the issueonce again we are sorry

4/10 欠佳

Engling

家人同遊, 商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Rooms are in a separate building from the lobby. No elevator. Breakfast is pretty much only cereal and milk.
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月7日的回應
Dear EnglingThanks for your commentWe would have given you downstairs room if you would have told us climbing stairs is difficult for you, we only advertise continental breakfast

6/10 一般

Edyta

家人同遊, 商務旅客
讚好：住宿狀況
There were few things that I didn’t like about my stay, is how wobbly the bed frames were, also there were ants crowding around the bathroom floor I actually didn’t look closely but I’m assuming they were ants. And the last thing that the breakfast area wasn’t prepared with basic things to make coffee, like regular sugar or milk . Just sweeteners. Other than that the stay was ok.
於 2024 年 4 月住了 1 晚
jeni 於 2024年4月10日的回應
Dear EdytaThank you for your recent stay and comment we are thankful that you brought those issues to our attention we will resolve those immediately

2/10 很差

David R

家人同遊
不滿：整潔度、職員與服務和設施服務
This property is not ADA accessible at all! 15 excruciating steps to the second floor because there was no elevator. Steps down to the bathroom in the lobby. Staff was not helpful. Breakfast is stale muffins and a tiny bit of fruit. Area outside is dirty with litter.
於 2024 年 3 月住了 1 晚
jeni 於 2024年3月30日的回應
Dear DavidThank you for your recent stay our morning crew picked up 1 piece of paper and as you know NOT every one is as responsible as you .we have down stairs 30 rooms and 3 are fully ADA Compliant if you would have asked for it that you cannot climb 15 steps we would have moved you

6/10 一般

Kathryn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jenny 於 2024年3月29日的回應
Dear KathrynThank you for your recent stay please come and visit us when in the area

8/10 不錯

Stacy

讚好：整潔度和職員與服務
It was a great hotel for the price and location. We would stay there again. When we booked the listing stated free breakfast, however, it was just muffins and coffee.
於 2024 年 3 月住了 1 晚
Jenny 於 2024年3月28日的回應
Dear StacyThank you for your recent stay and comment we are glad you enjoyed your stay we advertise Continental Breakfast

6/10 一般

Soliver

親子同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
From desk staff was amazing, other staff not so much .
於 2024 年 3 月住了 2 晚
jeni 於 2024年3月25日的回應
Dear SoliverThank you for your stay we are glad you enjoyed our front desk hospitality

6/10 一般

Kevin

於 2024 年 3 月住了 1 晚
jeni 於 2024年4月15日的回應
Dear KevinThank you for your recent stay and comment please come see us again when in the area

10/10 優異

Rosie

於 2024 年 3 月住了 1 晚
jeni 於 2024年4月15日的回應
Dear RosieThank you for your recent stay and comment we are Delighted you Enjoyed your stay .If there is anything we can do to Enhance your future stay please let us know

2/10 很差

Carrie

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The room setup was amazing, clean, spacious, and nice fixtures. However, everything else was ridiculously unexplainable. There was so much chlorine in the pool we couldn’t last long enough to get in without coughing and eyes watering. Two other families were sitting outside pool area complaining. Went to front desk they said they knew it was bad but we couldn’t open windows. Next morning it was way better but still really unhealthy. It advertised breakfast. They had a nice long 20 foot bar with really nice sitting area but nothing was out on it. There was a small refrigerator with yogurt and milk but it was locked. On a small side table there with 5 extremely cheap wrapped muffins with 10 mandarin oranges. No hotel staff was at front desk for over 30 minutes. When they came I asked if they had anything else and if the yogurt could be unlocked, he just nodded and never came back. Waited 30 more minutes and he never came back. Hotel it’s self was nice but staff and amenities leave much to be desired.
於 2024 年 3 月住了 1 晚
jeni 於 2024年3月11日的回應
Dear Cariethank you for your recent stay and comment we are sorry about the chlorine situation but our windows are fixed CAN NOT OPEN it is the code and apologize about yogurt situation we only advertise continental break fast once again please accept our apology

10/10 優異

Gary

伴侶同遊
The hvac is very noisy
於 2024 年 3 月住了 1 晚
Jenny 於 2024年3月10日的回應
Dear GaryThank you for your recent stay and comment we wish there is a solution for noisy hvac they are new and because of Energy Efficiency they start On and Off frequently and make noise

6/10 一般

Hairo

讚好：職員與服務
於 2024 年 3 月住了 1 晚
jeni 於 2024年3月11日的回應
Hello HairoThank you for your stay and comment please visit us again when in the area

10/10 優異

Janette

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Left my tablet and a charger in the room they called me right away very kind staff
於 2024 年 2 月住了 3 晚
Jenny 於 2024年3月5日的回應
Dear JanetteThank you for your recent stay and comment please come see us when in the area

8/10 不錯

Elizabeth

多人同遊
讚好：整潔度和職員與服務
Presently surprised with the stay given some of the reviews. Only feedback is the branding of hotel. It’s really not on the Storrs campus. It’s in Willimantic which several miles from UConn.
於 2024 年 3 月住了 1 晚
Jenny 於 2024年3月2日的回應
Dear ElizabethThank you for your recent stay and comment.To answer your question we are in Mansfield.there is no town of storrs it is part of Mansfield and our address is legally 123 Storrs rd please come see us when in the area

10/10 優異

Andrea (Wilton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-in was easy. Staff polite and pleasant. Room was clean and quiet.
於 2024 年 3 月住了 1 晚
Jenny 於 2024年3月2日的回應
Dear AndreaThank you for your recent stay and comments we are delighted you enjoyed your stay our ease of check in our polite friendly staff and Great room please come see us when in the area

6/10 一般

Shelby

不滿：住宿狀況
於 2024 年 2 月住了 1 晚
Jenny 於 2024年2月29日的回應
Dear ShelbyThank you for your recent stay

8/10 不錯

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
jeni 於 2024年1月29日的回應
Dear ThomasThank you for your recent stay please come again when in the area

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Huskie Fan
the room was very clean and comfortable only compliant was i was on the ground level in the back units RM 141 the window was broken cracked felt a bit unsafe that someone could easily enter the room
於 2024 年 1 月住了 1 晚
jeni 於 2024年1月29日的回應
dear guestthank you

10/10 優異

Kelly

於 2024 年 1 月住了 1 晚
jeni 於 2024年3月25日的回應
Dear KellyThank you for your recent stay and comment we are delighted you enjoyed your stay .if there is anything we can do to enhance your future stay please let us know

6/10 一般

Timothy

讚好：職員與服務
於 2023 年 10 月住了 2 晚
Jeni 於 2024年1月17日的回應
Hello Timothy, Thank you for choosing our hotel.We appreciate you taking the time to let us know how your visit was. The next time you stay,I know you will have a much better visit.Have a great day.Regards,JeniluManager