Very clean and comfortable.
Disappointing not to have an up and running restaurant and bar. Not obvious when making the initial booking
G
於 2024 年 2 月住了 1 晚
10/10 優異
Katie
多人同遊
2024年2月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a beautiful stay here and the spa facilities are lovely. There wasn’t any food facilities available during our stay but we knew this beforehand. Lovely place and nice staff.
Katie
於 2024 年 2 月住了 1 晚
10/10 優異
Kurt
商務旅客
2024年1月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kurt
於 2024 年 1 月住了 1 晚
2/10 很差
真實旅客
家人同遊
2024年1月8日
讚好:整潔度
不滿:職員與服務和客房舒適度
Heating not working in either room. No power on one room. Service poor, no one on the desk, no one in the cafe.
真實旅客
於 2024 年 1 月住了 1 晚
4/10 欠佳
真實旅客
2023年12月17日
讚好:整潔度
不滿:職員與服務
Terrible
The hotel is seems to be functioning on life support. No main reception (no staff), ground floor shut etc.
Asked for a drink from the bar and told that it was shut - which is fine. Subsequently asked the manager if we could have room service, she aggressively replied that this was not a service they offered and anyway she couldn’t serve us as my wife was slurring her words. Utterly untrue. Have genuinely never been spoken to like that in a hotel before
Manger the next day was professional and apologetic but sadly too little too late. Terrible.
真實旅客
於 2023 年 12 月住了 1 晚
6/10 一般
Tracie
商務旅客
2023年11月23日
讚好:住宿狀況和客房舒適度
I booked an Annex room which stated you had WiFi but it didn’t as it was a 5 min walk from the hotel!!!
No heating, and the TV had no channels!
If I could have had a refund, I would have left!!
Receptionist said she would try and find me another room in the hotel.
Beth came and upgraded me to a room in the hotel, I said I do not mind paying extra but she insisted.
My new room was huge but the radiator behind the curtain probably needed to be bled so I was grateful for the free standing heater.
There was also a family of ladybirds in the room which I was uncomfortable with!!