4/10 很差
Kimberly
与配偶出行
2025 年 11 月 25 日
不满意：清洁度、服务设施、住宿条件和设施
Awful! Our 1st assigned room faced the off ramp of the highway - extremely noisy w/18-wheeler truck traffic & room carried a very unpleasant odor! Room was also completely dark leaving us searching for lights.I asked for a different room facing the parking lot & was politely granted the request. However, upon opening this door, facing into another blacked out room, upon flipping a light switch it was clearly evident another guest was already occupying this room OR the room was never cleaned after vacating ! OBTW we checked in at approximately 7:40 p.m. Going down from the 3rd floor AGAIN, we were assigned a 3rd room; once again pitch black, attempting to find switches on unplugged lamps, BUT at least this room smelled cleaner. Fortunately neither one of us tripped or fell in any of the rooms! The only closet in this 'suite' is the size of a broom closet. The 1 flat screen tv is secured to the dresser & can't be moved ! I moved the sofa slightly and clearly no one understands the floors under the furniture also need to be vacuumed of dirt ! This is the very 1st time I felt it necessary to check out the bedding & what may be in the sheets ! I ended up needing to to remove all the sheets to reposition the mattress pad as it was placed in the opposite dirrection of the mattress !! The bedding is not comfortable. Hotel much need of cleaning & maintenance walls, doors, floors, trash.These are not staff issues, management's neglect. Unforgettable & inexcusable experience! YUK!
Kimberly
2025 年 11 月入住 3 晚