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溫莎水濱智選假日酒店 (IHG 旗下酒店)的評價

2.5 out of 5
溫莎水濱智選假日酒店 (IHG 旗下酒店)
33 Riverside Drive East, Windsor, ON

評價

8.6

優異

10 分評分，優異；1002 則評價中有 551 則" "
8 分評分，不錯；1002 則評價中有 278 則" "
6 分評分，一般；1002 則評價中有 97 則" "
4 分評分，欠佳；1002 則評價中有 50 則" "
2 分評分，很差；1002 則評價中有 26 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

真實旅客

讚好：職員與服務
於 2022 年 6 月住了 1 晚
pschwabl 於 2022年6月11日的回應
We appreciate your feedback!

10/10 優異

Lorna (Toronto)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet in spite of a large group of families with children. Surprised to find paper plates, plastic cutlery and paper cups in the breakfast room. Please be environmentally responsible and use china and flatware. Breakfast was good with many options.
於 2024 年 5 月住了 1 晚
pschwabl 於 2024年5月4日的回應
Thank you for your feedback, we appreciate it!

10/10 優異

Kody

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
pschwabl 於 2024年5月3日的回應
I'm glad you enjoyed your stay, thank you for your feedback!

8/10 不錯

Melinda

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Breakfast was good (above average). Room wasn’t serviced on a two-day stay. (Knocked once at 9am when in shower and never came back.) Was able to park one night in main car park and had to stay one night in public car park opposite - instructions were a little difficult to follow but got it worked out eventually so not too bad and decent option when main car park filled up. Much quieter than staying at the casino. Convenient for crossing to Detroit. Bars/restaurants nearby were good.
於 2024 年 4 月住了 2 晚
pschwabl 於 2024年5月3日的回應
Thank you for your feedback, we appreciate it!

4/10 欠佳

Nicole

多人同遊
不滿：設施服務
The tiolet was stopped up the entire time we were there. They brought us a plunger that did fit inside the hole. We told them and it seemed that they didn't care. The lady who checked us out was really nice. She paid for our parking
於 2024 年 4 月住了 1 晚
Alexis Mollica 於 2024年4月28日的回應
Thank you for your feedback, we deeply apologize for the inconveniences faced during your stay. We strive to make sure our guests are taken care of and are happy. We will use your review as a teaching opportunity.

10/10 優異

Jennifer (Shreveport)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The view of the Detroit river and skyline are spectacular. This is a nice place to stay for the ease of hanging out on the Riverfront.
於 2024 年 4 月住了 1 晚
Alexis Mollica 於 2024年4月28日的回應
Thank you for your review! We are thrilled you enjoyed your stay with us!

10/10 優異

Ahmadreza

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月27日的回應
Thank you for your feedback! Glad you enjoyed your stay.

10/10 優異

John Kenneth

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Highly recommend this property. Super clean and comfortable. Staff very accommodating and friendly
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月23日的回應
I'm so glad you enjoyed your stay, we hope to see you again soon!

8/10 不錯

Nicole

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月23日的回應
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 優異

Jose

It was comfortable
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月23日的回應
Thank you for your feedback, we really appreciate it!

10/10 優異

Lester

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service combined with a spectecular riverside view
於 2024 年 4 月住了 2 晚
pschwabl 於 2024年4月19日的回應
I'm so glad you enjoyed your stay and are looking forward to seeing you again!

8/10 不錯

Jeffrey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location.
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月18日的回應
I'm glad you enjoyed your stay, thank you for your feedback!

10/10 優異

Martin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking was poorly arranged . Tv was not working properly . I should have been offered sone kind of rebate . Room was perfect . Hitel is clean and modern .
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月18日的回應
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

10/10 優異

Monte (Welland)

讚好：整潔度、職員與服務和住宿狀況
Staff are amazing!
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月18日的回應
Thank you for your kind words, we appreciate it!

10/10 優異

Susanne

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place. Close to where we had to go. Would stay again
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月14日的回應
Thank you for your feedback, we really appreciate it!

2/10 很差

Layla

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月18日的回應
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

8/10 不錯

Archie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
staff were helpful in answering all my questions and offering suggestions
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月14日的回應
We'll forward your comments to our staff and are glad you enjoyed your stay!

10/10 優異

Gulsharnjit

讚好：整潔度、職員與服務和住宿狀況
More parking is needed
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月11日的回應
Thank you for your feedback, we appreciate it.

10/10 優異

Tracey

讚好：整潔度、職員與服務和住宿狀況
Beautiful, comfortable room, helpful, friendly staff
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月9日的回應
I'm glad you had a great stay and we hope to see you again soon!

10/10 優異

Emily

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was wonderful. Great stay, thanks guys!
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月9日的回應
You're more than welcome and we hope to see you again soon!

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
Great location!
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月7日的回應
I'm glad you enjoyed your stay with us! We hope to see you again soon.

10/10 優異

Jennie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
pschwabl 於 2024年4月6日的回應
I'm glad you enjoyed your stay with us! Thank you for your feedback.

10/10 優異

LORENZO

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年4月5日的回應
Thank you for the feedback, we appreciate it!

8/10 不錯

Melanie

於 2024 年 3 月住了 1 晚
pschwabl 於 2024年4月23日的回應
Thank you for your feedback, we appreciate it!

10/10 優異

Bethany

讚好：整潔度、職員與服務、設施服務和住宿狀況
I appreciated the staff and the ease in checking in and out. My room overlooked the river: it was beautiful.
於 2024 年 3 月住了 2 晚
pschwabl 於 2024年4月5日的回應
I'm glad you had a great experience with us, we hope to see you soon!

10/10 優異

Alex

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really good service.
於 2024 年 3 月住了 4 晚
pschwabl 於 2024年4月5日的回應
Thank you for your kind comments, we really appreciate it!

8/10 不錯

Tarun

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, clean rooms, great view of the river front, courteous staff, decent breakfast. Over all good stay.
於 2024 年 3 月住了 2 晚
pschwabl 於 2024年4月1日的回應
Thank you for your feedback, I'm glad you enjoyed your stay!

8/10 不錯

Keairah

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Needs more parking
於 2024 年 3 月住了 2 晚
pschwabl 於 2024年4月1日的回應
We appreciate your feedback and hope to see you again soon!

6/10 一般

Denise

讚好：整潔度
不滿：住宿狀況
The parking was awful
於 2024 年 3 月住了 3 晚
pschwabl 於 2024年4月1日的回應
I'm sorry for the parking issues you faced but we hope to see you again soon. Thank you for your feedback.

2/10 很差

Carson

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月31日的回應
I'm sorry to hear that your stay did not meet your expectations. We take feedback seriously and hope you'll give us a try again to show that your stay was an exception.

10/10 優異

Erin

於 2024 年 3 月住了 1 晚
pschwabl 於 2024年4月19日的回應
Thank you for your feedback! I'm glad you enjoyed your stay!

8/10 不錯

MALINDA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Noisy due to guest parties, parking in offsite parking garage was inconvenient, and the small lobby area was congested. The room, service and facilities were great.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
I'm pleased you enjoyed your stay despite the noise and parking issues you faced. We hope to see you again soon!

2/10 很差

Krishan

不滿：住宿狀況
Guests were partying until 4am despite me placing 3 noise complaints. Rooms smelled like cigarettes and weed. Rooms not clean.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

Robin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely stay, staff very helpful! Recommend this hotel
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
Thank you for the incredible review, we hope to see you again!

10/10 優異

Nishant

於 2024 年 3 月住了 1 晚
pschwabl 於 2024年4月18日的回應
Thank you for your feedback, we appreciate it!

10/10 優異

Valerie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was easy and location was great. I want to mention
於 2024 年 3 月住了 2 晚
pschwabl 於 2024年3月29日的回應
Thank you for the feedback, we appreciate it!

10/10 優異

Luke

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
Thank you for your feedback. We appreciate it and are glad you enjoyed your stay!

10/10 優異

Eddy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Customer service was excellent. They were really helpful! Will be staying here in the future!
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
Thank you for the great review! We look forward to seeing you again.

8/10 不錯

Adolfo

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good stay
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
We appreciate your feedback and hope to see you again soon!

10/10 優異

Marlene

讚好：整潔度、職員與服務和住宿狀況
The staff were amazing. Very clean motel. I was quite surprised to see a security person walking around the halls, so was very impressed with that. The negative is that there isn’t enough parking on the property. But all in all I would recommend this property.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月24日的回應
I'm so glad you enjoyed your stay with us and hope to see you again soon!

10/10 優異

Christopher

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel itself is beautiful. Lobby could be a bit bigger and to be honest, parking was a nightmare. Paid for parking and had to park 3 blocks away.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月24日的回應
I do apologize that you experienced parking issues but am glad you enjoyed your stay with us. We hope to see you again soon and thank you for your feedback!

10/10 優異

Kathy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place. Room was clean and tidy. We had a beautiful view of the Detroit River. Staff was helpful and able to answer any questions. Parking lot was full so we had to use a nearby parking garage which was inconvenient, but the hotel gives you a voucher that covers the cost. Elevators can be a bit of a wait as there are only two and they aren’t very fast. The included breakfast was great. All in all, I would return again.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月29日的回應
Thank you for your feedback! We look forward to seeing you again.

10/10 優異

DIANE

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Although the reception area was small and there were lots of people checking in, the staff was well organized with pre-printed check-in material and friendly and helpful. The parking lot at the back could use another exit point — that got a bit confusing and required us to back up to get out. The breakfast was better than expected and the rooms were clean.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月22日的回應
Thank you for your feedback. We're glad you enjoyed your stay!

10/10 優異

Jenny

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked all the service
於 2024 年 3 月住了 2 晚
pschwabl 於 2024年3月21日的回應
Thank you for your review, I'm glad you enjoyed your stay!

8/10 不錯

Shannon (Perry)

家人同遊
讚好：整潔度、設施服務和住宿狀況
The room we stayed in was very nice. The gentleman who checked me in was very kind and helped me resolve a payment issue at check in that I hadn’t anticipated. The continental breakfast was the best I’ve had in ages and the location was perfect. Parking is not easy to secure, even if you prepay but I lucked out with parking right behind the hotel at check and in a nearby parking ramp later in the day. I would stay here again however make sure you are ONLY using a major credit card.
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月20日的回應
I'm so glad you enjoyed your time with us and will pass along your comments to the staff. We appreciate your feedback!

10/10 優異

Carla

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay!!
於 2024 年 3 月住了 1 晚
pschwabl 於 2024年3月20日的回應
So glad to hear it, thanks for your feedback!

4/10 欠佳

Juline

Room wasnt ready at 3 pm which is check in time. Had to wait 1.5 hours more
於 2024 年 3 月住了 1 晚
Alexis Mollica 於 2024年3月18日的回應
I hope this response finds you well. I am writing to offer my sincerest apologies for the extended wait time you experienced while waiting for your room to be ready upon your arrival.Your comfort and satisfaction are of the utmost importance to us, and it deeply pains us to know that we did not meet your expectations in terms of prompt service. Please rest assured that we take your feedback seriously and are actively addressing the issues that led to this delay to prevent similar occurrences in the future.Once again, I apologize for any inconvenience caused, and I thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our service during your future visits.

8/10 不錯

Luyuan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Alexis Mollica 於 2024年3月18日的回應
Thank you for your review!

6/10 一般

Jay

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Alexis Mollica 於 2024年3月18日的回應
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your review.We are sorry to hear that your stay did not fully meet your expectations. Providing exceptional service and ensuring the comfort of our guests is our top priority, and we regret that we fell short of delivering that to you during your visit.Your feedback is incredibly valuable to us, and we are committed to addressing the areas where we can improve.Once again, thank you for sharing your thoughts with us. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable and memorable stay in the future

8/10 不錯

Riley

多人同遊
讚好：整潔度和設施服務
I liked that it was on the water
於 2024 年 3 月住了 1 晚
Alexis Mollica 於 2024年3月16日的回應
Thank you for your review!