Our room was in poor condition, bathroom floor was warped, TV did not work, AC did not work, bathtub had a crack in it, quest laundry machine was in poor condition. No cover plate for washing machine drain pipes, and the machine looked dirty, breakfast in the morning, no hot water was provided, yet that had instant oatmeal to offer but no water or hot water to make it. Desk clerk did a good job, she did switch us to another room based on the issues with our original room.