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溫斯頓塞勒姆市中心英迪格酒店 (IHG 旗下酒店)的評價

3.5 out of 5
溫斯頓塞勒姆市中心英迪格酒店 (IHG 旗下酒店)
104 WEST FOURTH STREET, Winston-Salem, NC

評價

8.8

優異

10 分評分，優異；298 則評價中有 184 則" "
8 分評分，不錯；298 則評價中有 65 則" "
6 分評分，一般；298 則評價中有 25 則" "
4 分評分，欠佳；298 則評價中有 13 則" "
2 分評分，很差；298 則評價中有 11 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Ilona

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is very friendly and helpful!! My check in & out was so easy & everything with very clean. Definitely recommend!
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月19日的回應
Dear Ilona,Thank you for choosing Hotel Indigo Winston-Salem Downtown, an IHG hotel! We're thrilled to hear our team ensured your check-in and check-out process was easy and that you found everything clean. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

10/10 優異

Kindal

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel was clean, and bed was comfortable. The area is a little rough around the hotel, but not anything they have control over. Only complaint was the bar service, I waited 10 mins at the bar to order a drink. Was never greeter by the bartender even though she spoke to the three men seated before me. It was not a busy time, and there were only the 4 of us at the bar at the time. Ultimately left because I was never served. Otherwise, a good experience. Some mentioned how the floors were creaky, and they were, however it has more to do with the historic building and less with the hotel management. Overall very satisfied.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日的回應
Dear Kindal,Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and the bed comfortable. We apologize for the delay and lack of service at the bar. We understand the importance of prompt and attentive service, and we will address this issue with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience soon.

8/10 不錯

Maureen

讚好：整潔度和職員與服務
When we arrived at the hotel. The person at the desk was so nice. The bar was a disaster. There was broken glass all over the bar and the floor. The bartender was very overwhelmed, did not know what pinot grigio was. A few young gentleman had to open bottle of wine for another table.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月14日的回應
Dear Maureen,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay. However, we sincerely apologize for your experience at the bar. Your feedback will be shared with our team to ensure the necessary steps are taken to prevent an instance such as this from occurring in the future. It is our hope that you will return in the future and allow us to deliver a seamless stay worthy of a perfect rating.

10/10 優異

Lisa Lynn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location!
General Manager 於 2024年4月2日的回應
Dear Lisa,We're so delighted to hear that you had a good time with us overall and that our prime location was perfect for your needs. Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 不錯

DIANNE

於 2024 年 3 月住了 2 晚

6/10 一般

Kelly

家人同遊
讚好：整潔度、職員與服務和設施服務
No bandaids in the first aid kid in the lobby! Please restock in case of true emergency.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月10日的回應
Dear Kelly,Thank you for your review. It was a pleasure having you join us during your time in Winston-Salem. Guest feedback is our foremost catalyst for effective change, so we'll be sure to share yours with our internal team promptly! Take care, and we hope you return soon.

6/10 一般

Lauren

於 2024 年 2 月住了 2 晚

10/10 優異

Vickie

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We have stayed at the Indigo several times. So easy to walk to venues and downtown restaurants. Also safe.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月23日的回應
Dear Vickie,Thank you so much for the perfect rating. It warms our hearts to know that our prime location and safe accommodations were the highlights of your stay. Please come back and join us again in the future.

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度、職員與服務和客房舒適度
A unique experience
The building was unique and in good repair, the service was poor. It took the girl at the counter 17 mins to get me checked in. I was the only guest waiting. There was a gap under the door in my room 200 something that was 2 inches or larger, I heard every toilet flush. My shower had visible debris coming off the floor. The area around the hotel seemed nice.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月14日的回應
Thank you for your honest review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our service and accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

2/10 很差

Kali

不滿：整潔度、職員與服務和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 優異

Kimberly

於 2024 年 2 月住了 1 晚

6/10 一般

Kristen

家人同遊
不滿：職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Getaway!
Overall, fantastic experience. From the check-in to the valet parking, everyone extremely friendly. The room was very spacious with very nice finishes. Extremely comfortable bed. We will definitely be back!
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月11日的回應
Dear Daniel,We can't wait to welcome you back to Hotel Indigo Winston-Salem Downtown, an IHG hotel! Thank you so much for sharing what you enjoyed about your experience, from our welcoming atmosphere to our comfy rooms. We look forward to making your next stay even better!

8/10 不錯

Edgar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a good hotel. There aren’t many options in Winston- Salem downtown, but I felt like this was one of the best in that context and was happy to stay there. Nice staff, decent breakfast, and clean room. Unfortunately, we were placed in a room by the elevator, so had to endure a lot of noise over the weekend.
於 2023 年 12 月住了 9 晚
General Manager 於 2024年1月11日的回應
Dear Edgar,Thank you for sharing your experience at Hotel Indigo Winston-Salem Downtown, an IHG hotel. We're glad you enjoyed our team's hospitality, and our satisfying breakfast contributed to a pleasant stay. However, we regret the inconvenience caused by the noise near the elevator and appreciate your feedback. We hope to welcome you back soon, ensuring a quieter and more comfortable room for your next visit.

8/10 不錯

Grant (Asheville)

家人同遊
讚好：整潔度
Property apparently under-staffed on weekend. Had to seek out staff at front desk and coffee bar after 7 AM. Parking was inconvenient. No soap in shower. Property clean and otherwise as convenient as expected but wouldn’t stay again.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月9日的回應
Dear Grant,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our clean accommodations and convenient location, we apologize that other aspects of your experience didn't meet your expectations or our own. As a result, we will pass along your constructive feedback to our team to ensure our front desk is properly manned at all times. Your remarks will be used to continue improving, and we wish you safe travels on your next adventure.

10/10 優異

Braxton

於 2023 年 12 月住了 1 晚

8/10 不錯

James

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

crystal

不滿：整潔度
於 2023 年 12 月住了 1 晚

10/10 優異

Shawna

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

C Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般

Tiffany

多人同遊
讚好：職員與服務
於 2023 年 11 月住了 1 晚

10/10 優異

Jonathan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

Robin

伴侶同遊
讚好：整潔度和設施服務
First off, good luck at finding somewhere to park to check in here. It was awful. Next the employee at check in was too rushed and rude. We needed ice and asked another employee where it was available. She suggested the bar, so we went there first. The bartender that evening was "extremely rude"! We did eventually get ice, only available on one floor. The room was extremely clean and the bed was very comfortable! The building is historic and they have tried to save that. Overall, work on staff and parking and it would be worth every penny.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年9月25日的回應
Thank you for writing to us, as guest feedback is invaluable. While we are pleased to hear you enjoyed your overall stay with us, we do apologize for any perceived rudeness from our team. We will be sure to discuss your remarks internally, as we want all guests to be treated with the utmost kindness and respect. We do hope you join us again so we may show you our true spirit of hospitality.

10/10 優異

Steven (Summerville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel itself is amazing. Rooms are beautiful, staff is great, lobby is wonderful, and the bar/restaurant is fantastic. I do hope that the outside construction that the city is doing picks up speed and the transient population is kept under control. Could turn into a great walkable location.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月25日的回應
Dear Steven,Thank you for choosing Hotel Indigo Winston-Salem Downtown, an IHG hotel, for your accommodations! Your compliments are greatly appreciated, as is your perfect rating. Come back and stay with us anytime you are back in Salem. We always enjoy welcoming back returning guests!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location! Great room and service!
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月21日的回應
It is wonderful to know that you had an excellent experience with us! Receiving recognition for our lovely accommodations, stellar service, and fabulous location is always appreciated. Thank you for your kind review, and we hope you return soon!

10/10 優異

Seungjean (Charlotte)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Nia

於 2023 年 9 月住了 1 晚

10/10 優異

Seneka

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and quiet
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月29日的回應
Dear Seneka, Thank you for pointing out the cleanliness and peaceful ambiance of our property. We take pride in ensuring our guests have a comfortable environment to relax in. We hope to welcome you back in the near future for another serene stay.

10/10 優異

Jordan

於 2023 年 8 月住了 1 晚

6/10 一般

Ashli

伴侶同遊
讚好：職員與服務和設施服務
Unfortunately a room needing updating
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月22日的回應
Dear Ashli,We're disappointed that your room did not meet all of your expectations, and we appreciate your feedback. Our team hopes you had a restful night's sleep and a safe trip home. Thank you for your review, and we wish you well.

10/10 優異

Stephanie

讚好：整潔度、職員與服務和住宿狀況
Great hotel. Staff is always efficient and friendly. Many good restaurants but area can be sketchy after dark.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月18日的回應
Dear Stephanie,It is a privilege to have earned a five-star review. We are thrilled to know that you appreciated our team's efficiency and friendliness. Our team strives to provide the best customer service, and we are glad that it shows. If you return in the future, please book another stay with us, as it was a pleasure to have you as a guest.

10/10 優異

Chris

於 2023 年 8 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great historic building redone
Hotel staff very helpful and polite! Hotel was beautiful with nice accommodations. Only issue and it wasn’t a huge deal, but being an old building which was remolded and keep original wood floors, though beautiful, were very squeaky for anyone moving around while others in your room were trying to sleep. Other than that, not another complaint and the value was good too!
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月12日的回應
It was such a pleasure to welcome you to Hotel Indigo Winston-Salem Downtown, an IHG hotel! We appreciate your kind words about our lovely facility, hospitable team, and excellent value. Your feedback regarding the floors will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

2/10 很差

Kimberly

讚好：整潔度和住宿狀況
My checking was confusing because it was 7pm and no rooms were done. They did give a card for dining to help with that issue. Then I was charged an additional $68.00 on top of the incidental charge of $50. I called and the front desk manager told me well you will just have to wait until it falls off. I called again because I didn’t get the email and he resent the email then rushed me off the phone like my issue didn’t matter because he had people in front of him. I asked for the general manager name and he hung up on me!! I really like the hotel but if that’s how they handle issues I won’t be back!!
於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月5日的回應
Dear Kimberly,Your experience with our service is not typical, and we apologize for any miscommunication regarding your rate. On occasion, third-party reservation sites do not sync appropriately with our system, which can cause some confusion. We have limited control over these reservations and appreciate your understanding in this regard. That being said, please know that we have discussed your experience with our team so we can improve, and we hope to welcome toy back for a better experience in the future.

10/10 優異

Kaitlin

於 2023 年 7 月住了 1 晚

8/10 不錯

Latonya

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

4/10 欠佳

Angelia

家人同遊
不滿：職員與服務和客房舒適度
Beautiful hotel, AWFUL service
1. Charged my credit in full plus incidental because I used a 3rd party to book the rooms. 2. ABSOLUTELY NO PARKING. Says they are 100% valet but that was a joke. We had to find parking garage, park our vehicles & walk 2 blocks to the hotel at 10PM. 3. On Thurs. afternoon, I contacted the hotel & asked if my 3 rooms could be next to each other or at least on the same floor. I was told to call back on Friday morning. Called back, made the request again. When we got there 2 of the rooms were on the 2nd floor the other on the 3rd. Overheard the housekeeper say that she didn’t even get to the 2nd floor to clean rooms the day before. Hotel had more dirty rooms than clean ones. 4. Room had 2 queen beds but only 1 bed had a flat sheet. Bedspreads were mixed matched. 5. Only 1 ice machine worked. 6. 2 towels, 2 washcloths in rooms. Called asked for more, told me I had to come to the lobby & get extras.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月21日的回應
Dear Angelia,We're disappointed that your experience was not what we strive to deliver. We sincerely apologize for any lapse in service, as well as the other concerns you mentioned. It is through feedback like yours that we can make effective changes. Thank you for your time, and we wish you all the best.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New life for an older building.
An amazing example of adaptive reuse, and honoring the history of the Pepper building. But by far the most spectacular asset is the staff.
於 2023 年 7 月住了 3 晚
General Manager 於 2023年7月21日的回應
Thank you for sharing your comments with us! We are thrilled to know that you enjoyed your overall visit and appreciated our wonderful staff members. It was a pleasure hosting you, and we hope to see you again soon!

10/10 優異

cristi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved it!
於 2023 年 7 月住了 2 晚
General Manager 於 2023年7月15日的回應
Dear Cristi,It's so good to know you had a great experience at Hotel Indigo Winston-Salem Downtown, an IHG hotel. Thank you for being our valued guest, and please return soon for another memorable time.

10/10 優異

Jason

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great staff and condition!!
於 2023 年 6 月住了 2 晚

10/10 優異

Keith

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel!!
We cane with a large group and the rooms were amazing and the staff was even better. 30 out of 5 stars!!! Fantastic place to stay for any reason!
於 2023 年 6 月住了 1 晚

10/10 優異

Greg

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Convenient location. Staff was friendly!
於 2023 年 6 月住了 1 晚

10/10 優異

Matt

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月31日的回應
Matt, We appreciate the perfect score. Hope to see you again soon!

10/10 優異

Brittney

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月31日的回應
Brittney, Thank you for taking time to leave a review and the great score!

2/10 很差

Nancy

不滿：職員與服務
Rude Manager
The manager Randall was ryde and not helpful.
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月31日的回應
Nancy, This was in reference to a cancellation that couldn't be honored due to call being made on the night of the reservation. I'm sorry for any other issues with employees, will be sure to bring to their attention, Thanks!

10/10 優異

Lisa

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Hotel is super cute & clean with a Great restaurant
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月31日的回應
Lisa,Thanks for leaving a review about your recent stay with us. Glad to hear you enjoyed all aspects of the property!

6/10 一般

Wallace

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：整潔度和設施服務
Great property but amenities are lacking.
於 2023 年 4 月住了 2 晚
General Manager 於 2023年5月31日的回應
Wallace,Thanks for taking time to leave a review about your recent stay with us. We use all feedback to improve guest experiences.

10/10 優異

Emma

家人同遊
讚好：整潔度和住宿狀況
Quick check in. Clean and well maintained room. Great shower and products! Friendly staff.
於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月31日的回應
Emma,Thank you for taking time to leave a review and your honest and helpful feedback!

8/10 不錯

Jennifer

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Nice design, no frills
I was drawn to this hotel because of its style and its location. The style and comfort of the room met my expectations. We didn't spend much time in the town because we had been out for a long day, but the activity was a little lacking when we pulled in around 7 on a Thursday. Parking at the hotel (valet) was $25 and the $15 "breakfast included" upcharge was for a $20 voucher to their restaurant which will cost $30, so just avoid that alltogether. In summary it is a well-appointed hotel at a reasonable cost. It appears to be a very upscale hotel but it's pretty bare bones in terms of service and staffing.
於 2023 年 3 月住了 1 晚

10/10 優異

Erika

於 2023 年 3 月住了 1 晚