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波托馬克山萬豪居家酒店的評價

3 out of 5
波托馬克山萬豪居家酒店
14301 Crossing Pl, Woodbridge, VA

評價

9.0

卓越

10 分評分，優異；234 則評價中有 151 則" "
8 分評分，不錯；234 則評價中有 50 則" "
6 分評分，一般；234 則評價中有 20 則" "
4 分評分，欠佳；234 則評價中有 5 則" "
2 分評分，很差；234 則評價中有 8 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

William (Essex Junction)

讚好：整潔度、職員與服務和住宿狀況
Large room and nice breakfast.
於 2024 年 5 月住了 1 晚
Residence Inn Potomac Mills Team 於 2024年5月23日的回應
Dear William,Thank you for giving us a great review. It was our pleasure to have you in our hotel. We look forward to seeing you again.

6/10 一般

Noemi

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 5 月住了 1 晚
Maria 於 2024年5月14日的回應
Dear Noami,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the management leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Jeremy

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The property was well maintained and the staff was helpful and polite. Also, the location is great and minutes away from food choices and shopping.
於 2024 年 4 月住了 4 晚

8/10 不錯

Millicent

I don’t like the fact that the housekeepers didn’t come to my room and clean it
於 2024 年 4 月住了 2 晚

10/10 優異

Stacey

於 2024 年 4 月住了 1 晚
Maria 於 2024年5月14日的回應
Stacey,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the management leadership team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Elizabeth (Hephzibah)

於 2024 年 4 月住了 1 晚

10/10 優異

Lyaja

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love it herr
於 2024 年 4 月住了 1 晚
Maria 於 2024年4月25日的回應
Dear Lyaja,On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Michael (Lakeland)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Maria 於 2024年4月25日的回應
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 很差

Anubhav

親子同遊
不滿：職員與服務和住宿狀況
Lot of unwanted furniture in the room and was not able to walk
於 2024 年 3 月住了 2 晚
Residence Inn Potomac Mills Team 於 2024年4月3日的回應
Dear Anubhav,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your overall stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issuesfrom occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Tekena

於 2024 年 3 月住了 2 晚
Maria 於 2024年4月25日的回應
Tekena,On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the management team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

James

於 2024 年 3 月住了 1 晚
Maria 於 2024年3月22日的回應
Mr.James, Thank you for staying with us.We hope to see you again soon.

10/10 優異

Lloyd

讚好：整潔度
於 2024 年 3 月住了 1 晚
Maria 於 2024年3月11日的回應
Dear Lloyd,Thank you for giving us a great review. We hope to see you again soon.

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was super clean. Upon opening the room door, there was a fresh lemon-like scent, smelled really great. The kitchen area and refrigerator was spotless. The sofa super clean, the floors, bed, and bath area all very clean. No dust, no stains, no scents, and no spots. I was very pleased with my stay here and would gladly book again when needed. Concierge staff was also very polite, professional, and helpful. Thank you!
於 2024 年 2 月住了 1 晚
Maria 於 2024年2月10日的回應
Ms.Sarah,Thank you for a wonderful review. It was our pleasure to have you in our hotel. We look forward to seeing you again.

10/10 優異

Vikki

讚好：整潔度、職員與服務和住宿狀況
n/a
Maria 於 2024年2月3日的回應
Thank you for your great review. We look forward to seeing you again!

10/10 優異

Shantice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Maria 於 2024年1月24日的回應
On behalf of the entire hotel team, I want to thank you for giving us a good review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 欠佳

Steven

家人同遊
不滿：住宿狀況和客房舒適度
Go somewhere else.
The sofa bed wasn't made up in advance as requested. The TV console cabinet was falling apart. The bathroom was very awkward arrangement with the door and toilet.
於 2024 年 1 月住了 1 晚
Maria 於 2024年1月24日的回應
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

steveon

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Maria 於 2024年1月24日的回應
Thank you for giving us a great review. We hope to see you again soon!

8/10 不錯

Abi

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean hotel
於 2023 年 12 月住了 2 晚
Maria 於 2023年12月9日的回應
Dear Ms. Abi,Thank you for giving us a great review. We hope to see you again soon!

6/10 一般

Ashley

家人同遊
讚好：職員與服務和客房舒適度
The hotel was nice, however there was a strong Oder coming from laundry room.
於 2023 年 12 月住了 1 晚
Maria 於 2023年12月9日的回應
Dear Ms.AshleyThank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.

8/10 不錯

Susan (Yorktown)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Maria 於 2023年12月9日的回應
Thank you for staying with us.We hope to see you again soon!

10/10 優異

Rosalba

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
MARIA 於 2023年11月18日的回應
Thank you for giving us a great review.It was our pleasure to have you in our hotel.

10/10 優異

Aliki

Spacious room with kitchen
於 2023 年 10 月住了 4 晚
Maria 於 2023年11月11日的回應
Thank you for a great review! We hope to see you again next time!

10/10 優異

beth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Florida return
Very comfortable suite , clean and spacious Exactly what we wanted. Would stay in this type of room for an extended time. As well. Breakfast with everything we needed.
於 2023 年 9 月住了 1 晚
Maria 於 2023年10月5日的回應
Thank you for giving us a great review. It was our pleasure to have you in our hotel. We hope to see you again soon!

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Maria 於 2023年10月5日的回應
Thank you for giving us a great review! It was our pleasure to have you in our hotel.

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Maria 於 2023年10月2日的回應
Thank you for giving us a great review! We hope to see you again next time!

10/10 優異

Antonio

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚
Maria 於 2023年9月20日的回應
Thank you for a great review! It was our pleasure to have you. We hope to see you again soon!

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Nice hotel,service was okay and I had a good night sleep
於 2023 年 8 月住了 2 晚
Maria 於 2023年9月5日的回應
Thank you for sharing your great experience. It was our pleasure to have you as our guest. We hope to see you again next time.

10/10 優異

Denice

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Maria at the front desk was super nice and helpful!! Maria the manager was very kind to us and warmed coffee for my 70 year old mom! She made sure our room was perfect. I would definitely stay again!!!!
於 2023 年 8 月住了 1 晚
Maria 於 2023年8月31日的回應
Thank you so much for sharing your experience with us. It is our pleasure to assist you. We hope to see you again soon!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel
I was very please with the hotel. The staff was friendly and helpful. The rooms was nice and clean.
於 2023 年 8 月住了 2 晚
Maria 於 2023年8月26日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your great experience. We hope to see you again soon.

6/10 一般

William

於 2023 年 8 月住了 3 晚

10/10 優異

Tamara

於 2023 年 7 月住了 7 晚
Maria 於 2023年8月26日的回應
Thank you for giving us a great review. We hope to see you again soon.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 5 晚

10/10 優異

Nioka

於 2023 年 7 月住了 1 晚

10/10 優異

Sylvain

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel
Excellent hotel, propre et de belle qualité
於 2023 年 7 月住了 1 晚

10/10 優異

Antonio

於 2023 年 6 月住了 2 晚

6/10 一般

Kevin

家人同遊, 親子同遊
讚好：職員與服務
不滿：住宿狀況
While the bed was comfortable, the room as a whole was not. Broken and missing door knobs in the room was unacceptable to me. There were no drawer storage for our clothing and we were there for a week.
於 2023 年 6 月住了 6 晚

10/10 優異

Darlene

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I absolultey loved the front desk staff. I did not get the young lady's name that checked me in and went out of her way to make sure I had everything I needed. She was went above and beyond her duties. And the young man in the evening was exceptional as well.
於 2023 年 6 月住了 1 晚

10/10 優異

Tracey

於 2023 年 6 月住了 1 晚

10/10 優異

Margaux

於 2023 年 5 月住了 2 晚

8/10 不錯

George

於 2023 年 5 月住了 2 晚

10/10 優異

Charles A

於 2023 年 5 月住了 1 晚

8/10 不錯

Rocco

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Good overall but stove light & fireplace not working
於 2023 年 4 月住了 1 晚

10/10 優異

Vicki

於 2023 年 4 月住了 4 晚

10/10 優異

Christopher

於 2023 年 4 月住了 2 晚

6/10 一般

Joan (Redondo Beach)

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 3 月住了 5 晚

8/10 不錯

真實旅客

於 2023 年 3 月住了 1 晚

8/10 不錯

Eve

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 2 晚

6/10 一般

Shondah

多人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Our room had several repairs that needed to done. The bathroom and kitchen faucets were leaking. The main TV did not work. The closet door was broken, bathroom tiles broken and TV panel fell off. This room (203) needs repairs before allowing others to stay there. The staff was friendly. The breakfast ran out every few minutes and one person was trying to keep it stocked. I would stay again but, check out the rooms prior to unpacking. Location is great.
於 2023 年 2 月住了 3 晚

10/10 優異

meriem

讚好：整潔度、設施服務和住宿狀況
Property was great. Stuff were super friendly and everything was clean. No complaints.
於 2023 年 2 月住了 1 晚

10/10 優異

Nioka

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Never had a bad experience any time we've stayed at the Residence Inn.
於 2022 年 12 月住了 4 晚