Woodburn hotels from HK$536

"The hot tub was out of order. One of our lights was broken. The room smelled like pot and there were roaches crawling on the walls and in the lights. Check in people were friendly, but we did not stay. It wasn’t one or two roaches it was 15-20 over the 45 minutes we were there. How an 8.8 rating has that bad of a roach infestation I’m still trying to understand. "

"Great room for our dog along with good walking space. Staff was welcoming and friendly. "

"The pic shows the pool area which is great. Our Room hadn’t been swept or mopped. Bed had dirt between the sheets. So I requested a new room but still poolside. The guy at the front counter followed me back to the room to see and then walked me to the room next that one asking if that one was ok. It was cleaner. The cleaning staff did clean it good while we were gone the next morning. Sign at bathroom sink says to ask if you forgot any basic necessities so I went to counter for toothpaste but was told they only have tooth brushes. The ice machine didn’t work so I had to walk to the other side of hotel for a working machine. On the trip to the other side I seen some broken units with parts out in the floor. After our room was cleaned though it was a nice stay. The pool and hot tub were nice. Always packed but definitely was the highlight of the hotel. I loved that the room was poolside to the indoor pool. The staff was friendly considering I was complaining and they did make it right. "

"Friendly staff"

"Would not recommend. "

"Laundry was free & they even had complementary detergent. Breakfast was great, as expected for IHG. WiFi was terrible. The staff were super helpful."

"Great front desk staff. Breakfast was good"

"Room was fabulous! Very clean and tidy. Felt safe there. Staff were so easy and wonderful to speak to. Great place to stay! 10/10!!!"

"We stayed 3 nights, the staff was wonderful, rooms were very clean. The hotel offers free self serve laundry and also a nice espresso bar. It was nice to leave with little to no dirty clothes and highly caffeinated."