Dear CHIHKAI, Thank you for choosing Shangri-La,Xiamen. we are so delight to provide you with a comfortable stay. Thank you and look forward to see you again.
Dear guest,
Thank you for choosing to stay with us at Shangri-La, Xiamen.
It is with great regret to hear that your experience with us has been less than memorable. On behalf of the hotel, please accept my sincere apologies for the unpleasantness caused. We value your feedback and have taken the necessary measures to improve our service and production. We hope you will give us another chance to impress you. Thank you once again for choosing to stay with us. Have a pleasant day ahead.
Yours sincerely,
Shangri-La Hotel, Xiamen
8/10 不錯
Paul
商務旅客
2020年1月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Paul
於 2020 年 1 月住了 4 晚
Shangri-La Hotel, Xiamen 於 2020年1月31日的回應
Dear Paul, thank you for choosing Shangri-la Xiamen, looking for your next coming.
10/10 優異
真實旅客
商務旅客
2019年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, new, clean and comfortable
A pretty new hotel in Xiamen, near the seaside. There is an amusement part (water park) nearby.Recommend rooms with seaview.
真實旅客
於 2019 年 12 月住了 1 晚
Lizzy 於 2019年12月30日的回應
Dear Guest, thank you for choosing Shangri-la Xiamen . It is happy to hear that you like the location and the view of our hotel. Looking forward to see you again.
10/10 優異
Low
商務旅客
2019年11月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Low
於 2019 年 11 月住了 2 晚
Lizzy 於 2019年12月30日的回應
Dear Low, thank you for choosing Shangri-la Xiamen, looking for your next coming.
10/10 優異
bohyung
家人同遊
2019年11月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
bohyung
於 2019 年 11 月住了 4 晚
Lizzy 於 2019年12月30日的回應
Dear Bohyung, thank you for choosing Shangri-la Xiamen, looking for your next coming.
10/10 優異
真實旅客
多人同遊
2019年11月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
コスパ最高。厦門に泊まるならここだと思います。
真實旅客
於 2019 年 11 月住了 2 晚
Lizzy 於 2019年12月30日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Dear guests, first of all, we would like to send you the most sincere apology and thank you for giving us feedback on your stay experience. For all the problems you feedback, the hotel will actively take improvement measures to strengthen the staff service awareness training and management, so as to create a more beautiful and memorable check-in experience for guests, I believe that your next check-in will be improved. We look forward to your coming to xiamen again and choosing to stay in shangri-la, so that we can warmly welcome you and provide you with a more comfortable and pleasant stay experience. Shangri-la hotel, Xiamen
10/10 優異
真實旅客
家人同遊
2019年9月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s brand new, clean and hotel staff are friendly and helpful.
真實旅客
於 2019 年 9 月住了 3 晚
Shangri- La, Xiamen 於 2019年9月19日的回應
Dear friend, thank you for choosing Shangri-la,Xiamen, I'm so happy that you love our hotel and look forward to see you next time.
8/10 不錯
Tomas
2019年8月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tomas
於 2019 年 8 月住了 4 晚
Shangri- La, Xiamen 於 2019年9月20日的回應
Dear Tomas, thank you for your comments on the hotel. Although we are committed to providing a good accommodation experience for our customers, it is clear that our service is still lacking and cannot satisfy you. If you are willing to give us a chance to win back your trust, I can assure you that we will do our best to make you the best hotel experience. We are looking forward to see you again, so that we can warmly welcome you at your next stay and provide you with a more comfortable and enjoyable stay.
8/10 不錯
CHUEN SUM
2019年7月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Improve food quality
CHUEN SUM
於 2019 年 6 月住了 2 晚
Sophie su 於 2019年7月27日的回應
Dear guest,
Greeting from Shangri-La Hotel, Xiamen.
Thank you for choosing Shangri-La, in the meantime, we are deeply sorry about we could not offer you a satisfying experience here.
We would like to extend our most sincere apologies. For the questions you mentioned, our hotel will actively take improvement measures to solve it. I believe it would not happen again when you come back next time. Thank you for your understanding. We are looking forward to see you again, so that we can warmly welcome you at your next stay and provide you with a more comfortable and enjoyable stay.
Shangri-La Hotel, Xiamen
8/10 不錯
thomas
2019年5月13日
讚好:職員與服務、設施服務和住宿狀況
enjoyable stay, breakfast was good but could be better
thomas
於 2019 年 5 月住了 2 晚
Shangri- La, Xiamen 於 2019年5月15日的回應
Dear Thomas, thank you for choosing Shangri-La,Xiamen. we are so delight to provide you with a comfortable stay. Regarding to the breakfast you mentioned, we certainly should make it more better. we are looking forward to hear from your comments when you come back next time. Here is my most sincere greetings.
8/10 不錯
jiahua
2019年5月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
jiahua
於 2019 年 5 月住了 1 晚
10/10 優異
真實旅客
2019年5月3日
真實旅客
於 2019 年 4 月住了 7 晚
8/10 不錯
Paul
2019年5月1日
讚好:整潔度、住宿狀況和客房舒適度
Paul
於 2019 年 4 月住了 2 晚
10/10 優異
Tina
2019年4月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best service and amazing buffet
The staff went over the top to make sure our stay was enjoyable. The restaurant was amazing with superb food.
Tina
於 2019 年 4 月住了 3 晚
8/10 不錯
sheila
2019年3月20日
讚好:整潔度、住宿狀況和客房舒適度
Hotel is nice.. good beds, good wifi, great breakfast... but not much in the area to walk to. The upgrade to the Horizon Club Lounge was CRAZY expensive. Check in was not easy as Front Desk Attendant did not speak good English.
sheila
於 2019 年 3 月住了 4 晚
Milkie 於 2019年4月24日的回應
Dear Sheila,thank you for choosing Shangri-la Xiamen . For you mentioned that we do not have much area to walk to, we already suggest our concierge colleagues to planning and as for the staff’s English, we shall keep training on this, thank you and looking forward to see you again.
10/10 優異
真實旅客
2019年1月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shangri La Xiamen
Great view to the sea. Nice restaurants, have tried both.
真實旅客
於 2019 年 1 月住了 4 晚
Milkie 於 2019年4月24日的回應
Dear friend, it is happy to hear that you liked our room view and restaurants. We also own a huge Fitness club and a fantastic kids club, hope you've already had some fine, looking forward to your next coming.
10/10 優異
Ulf
2019年1月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ett hotell med många plus .
Ett underbart hotel som har allt man behöver. Bra service , bra frukost , bra gym, trevlig personal . Blev en perfekt födelsedag med stöd av deras service personal som ordnade special dekoration .
Ulf
於 2018 年 12 月住了 3 晚
Milkie 於 2019年4月24日的回應
Dear Ulf, Happy Birthday! Thank you for choosing Shangri-la,xiamen, hoping to see you next year!
10/10 優異
CAROLYN
2018年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thumbs up!
The hotel was beautiful and clean! Really enjoyed the stay it made me feel like royalty! Highly recommended :)
CAROLYN
於 2018 年 12 月住了 2 晚
Milkie 於 2019年4月24日的回應
Dear Carolyn, thank you for choosing Shangri-la,Xiamen, and looking forward tosee you again.
10/10 優異
真實旅客
商務旅客
2018年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best GYM and pool I have seen in along time.
Great restaurant for breakfast!
真實旅客
於 2018 年 12 月住了 2 晚
Milkie 於 2019年4月24日的回應
Dear friend, thank you for choosing Shangri-la,xiamen. It is happy to know that you like our GYM & restaurant, looking forward to see you again.
10/10 優異
真實旅客
2018年11月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 11 月住了 1 晚
10/10 優異
Alison
2018年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location and friendly staff
Fantastic location to company HQs, Very friendly staff and new ocean view
Alison
於 2018 年 10 月住了 1 晚
Milkie 於 2019年4月24日的回應
Dear Alison, thank you for choosing Shangri-la Xiamen . It is happy to hear that you like the location and the view of our hotel. Looking forward to see you again.
10/10 優異
bertrand
2018年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel, brand new, great service, nice view on sea and beach, not cheap and only nothing around
bertrand
於 2018 年 7 月住了 1 晚
Tiffany Yu 於 2018年8月13日的回應
Dear Guest,
Warmest greeting from Shangri-la hotel Xiamen.
Thank you for choosing us as a home to stay in Xiamen. We're very glad to know that you had a very nice stay with us. Thank you for your great comments for our service and the nice view. We will share with all team members, I think they will be very happy to receive your kindly appreciation.
Regarding the location of our hotel, there are 2 malls with various of choices of restaurants near us by car in 10 minutes. Next time you might like to explore more about our surroundings.
Once again, thank you very much for your great comments. And we're looking forward to welcome you back soon.