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埃爾姆河岸旅館酒店 的評價

4 out of 5
埃爾姆河岸旅館酒店
The Mount, York, England

評價

9.0

卓越

10 分評分，優異；1000 則評價中有 646 則" "
8 分評分，不錯；1000 則評價中有 240 則" "
6 分評分，一般；1000 則評價中有 85 則" "
4 分評分，欠佳；1000 則評價中有 21 則" "
2 分評分，很差；1000 則評價中有 8 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

CHUN-LIANG

於 2024 年 2 月住了 2 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

10/10 優異

Chun yu

於 2024 年 1 月住了 2 晚
Reception Team 於 2024年1月8日的回應
Thank you for your 10 out of 10 review, we appreciate the feedback!

6/10 一般

Kwun Yin

於 2023 年 6 月住了 1 晚
Reception 於 2023年7月26日的回應
Thank you for your review, we appreciate the feedback!

6/10 一般

Lap Ki

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Far from railway station
於 2023 年 7 月住了 2 晚
Reception 於 2023年7月25日的回應
Thank you for your 3 out of 5 review, we appreciate the feedback!

8/10 不錯

Clara

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful hotel and very nice bathroom, bed was comfortable. Quiet environment and around 20 mins walk to city centre. Only thing is we have big luggage but there is no lift.
於 2023 年 5 月住了 1 晚
Reception 於 2023年7月15日的回應
Thank you for 4 out of 5 review, we appreciate the positive feedback and we are glad to hear that you had a nice stay.

10/10 優異

Kin Fai

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall excellent!
於 2023 年 4 月住了 2 晚
Sarah 於 2023年4月13日的回應
What a lovely review, Thank you so much

10/10 優異

Shu Ting

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So continent the location
於 2022 年 12 月住了 1 晚
Reception 於 2022年12月11日的回應
Thank you for your 5 out of 5 review

8/10 不錯

Tsz Ching

於 2022 年 8 月住了 2 晚
Sarah Miller 於 2022年9月11日的回應
Thank you for your review

10/10 優異

JIA-HONG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice room!
It is very cozy!
於 2020 年 4 月住了 1 晚

10/10 優異

Kam Fai Keith

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 優異

Pui Shan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Room and good service
The room is beautiful, clean and tidy. Love this style so much. Service is good. The area is quiet. There are lots of restaurants or bars nearby which is only few minutes walking distance from hotel. Overall, it is wonderful stay. Although, the mattress is not that comfy.
於 2020 年 1 月住了 1 晚

10/10 優異

CHENGLANG

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、住宿狀況和客房舒適度
This is very nice experience stay in there for few day to visit York city.That make a great day stay in York and do not worry restaurant far away,they already have a nice dinner next to the Reception.
於 2019 年 12 月住了 2 晚

10/10 優異

Tsz Yau

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯

Kwai Ling Brenda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚

8/10 不錯

JEFFREY (Malden)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place but if you have heavy luggage ask for room on 1st floor no elevator but staff is very nice
於 2024 年 5 月住了 1 晚

8/10 不錯

John

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Richard (Los Angeles)

伴侶同遊
讚好：整潔度和職員與服務
This hotel has loads of character. If you’re looking for something modern and high-tech, it’s probably not the place for you. But I felt like I got an authentic Yorkshire experience. The location is really good. Outside the city walls, so it’s easy to maneuver with a car. But only about a 10 minute walk from the center, so it was easy to get there (even in the middle of a rain storm, which I gather is not unusual). It’s unlikely I’ll travel again to York, as I feel I’ve checked it off the list. But if fate brings me there, I wouldn’t hesitate to stay at the Elmbank again.
於 2024 年 4 月住了 2 晚

10/10 優異

Sara

讚好：整潔度、職員與服務和住宿狀況
Good place to stay over
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月30日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Alison (Chester le Street)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月30日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Gabriela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is really nice, beds so comfy and service was excellent!
於 2024 年 3 月住了 3 晚
Reception Team 於 2024年3月24日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Gabrielle

Lovely characterful hotel
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月24日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 不錯

Stephen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice staff, good breakfast, had one evening meal there which was nice.
於 2024 年 3 月住了 3 晚
Reception Team 於 2024年3月24日的回應
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 優異

Karlee

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely old building with a lot of charm, and I was very impressed by the room
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年3月17日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Barry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our one night stay was lovely. Fuss free, early check in with a cheeky upgrade, the room was clean, warm and comfortable, and the staff were friendly and helpful. Breakfast was great the next morning. £18 for 24hr parking at the school. A short walk into York centre.
於 2024 年 3 月住了 1 晚

10/10 優異

Bethany

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved that the hotel was in walking distance of the town centre, but far enough away from the hustle and bustle so was quiet at night. Felt safe, room was clean and a big room so great for the three of us sharing.
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月30日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback and the kind words about the hotel!

10/10 優異

Hilary

讚好：整潔度、職員與服務和住宿狀況
Excellent service, lovely room.easy to get bus into York if you don't fancy the walk.
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月17日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 不錯

Emily

讚好：整潔度、職員與服務和住宿狀況
Lovely place - a bit of lack of communication regarding food ….. apart from that really lovely
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年3月17日的回應
Thank you for your 4 out of 5 review, we appreciate the positive feedback and we apologise about the lack of communication you faced regarding food.

10/10 優異

David

讚好：整潔度和職員與服務
Loved the architecture - the art deco windows. The staff were few in numbers but extremely helpful in making your?stay comfortable. I would stay there again.
於 2024 年 2 月住了 2 晚
Reception Team 於 2024年3月17日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 不錯

nicholas

讚好：整潔度、職員與服務和住宿狀況
Like the age of the main building ; the art nouveau style . Colours of decoration compliment the building .
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年3月17日的回應
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 優異

Leslie

伴侶同遊
讚好：整潔度和住宿狀況
There was a problem with our booking (not the hotel’s fault) which the person checking us in dealt with professionally. Each contact with a staff member was positive - they were friendly and helpful.
於 2024 年 2 月住了 3 晚

10/10 優異

mark (Cleckheaton)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel with period/original features well positioned for walking in to York and racecourse. Not much parking however a school right next door offered ample parking at £18 for 24 hours.
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月27日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Hazel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful room and stay
Stopped in the courtyard room. Was absolutely gorgeous. Breakfast was delicious. Will be booking again.
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月20日的回應
Thank you for your 10 out of 10 review, we appreciate your positive feedback!

10/10 優異

Charlie

於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月20日的回應
Thank you for your 10 out of 10 review, we appreciate your positive feedback!

10/10 優異

Steve

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel. Only downside is the lack of parking spaces
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月16日的回應
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 優異

Chris

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel, a great bar and decor
於 2024 年 2 月住了 3 晚
Reception Team 於 2024年2月14日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Alan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Reception Team 於 2024年2月14日的回應
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 優異

Ellen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Elmbank is a wonderful place to stay in York. The price is right, the building is gorgeous, the bar and restaurant are lovely & cosy spots to chill, the staff are friendly, the room was comfortable and decorated beautifully, parking was available.
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月14日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback and the kind words!

10/10 優異

Angeline

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Love the decor, and the bathroom and beds are fab!
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月14日的回應
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quite couple of days
Our second visit to Elmbank for a couple of nights as we passed through York on our way home. The rooms are well appointed, clean an have more flare you often see. We ate in the restaurant the first night and those serving us couldn't have done more to help.
於 2024 年 2 月住了 2 晚
Reception Team 於 2024年2月15日的回應
Thank you for the 8 out of 10 review, we appreciate the positive feedback and the kind words about our Hotel and features.

8/10 不錯

Laura

讚好：職員與服務、住宿狀況和客房舒適度
Weekend in York
Loved the hotel decor. The tiles in the bathroom were beautiful. I love art deco. The room a fair size. The bed was really comfy to sit and relax in but a bit too firm to sleep in comfortably. The room was also very dusty. We didn’t eat in the restaurant but it looked beautiful. Staff were friendly and helpful.
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月15日的回應
Thank you for your 8 out of 10 review, we appreciate the positive feedback and your kind words about the Hotel in general and our staff.We apologise for the dust in the room and we will make sure that this is passed over to our Housekeeping manager.

8/10 不錯

Joanna

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This hotel has been decorated in an art deco style with lots of oak panelling. It’s quite dark inside but cosy on a winters day. Rooms were nicely decorated and generally in good order. The reception and breakfast staff were fabulous and they had gluten free options 👍👍
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel
Really lovely hotel. We were in a really spacious family room with a seating area, which was a real bonus. We loved the decor. Would really recommend it
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 不錯

Kevin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very friendly hotel but minimal parking availability
於 2024 年 2 月住了 2 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
A beautiful property, fabulous breakfast and helpful and friendly staff
於 2024 年 2 月住了 2 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

Lee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a courtyard classic room, which was excellent. Special mention to the gentleman on reception / bar, around midnight. Couldn’t have been more helpful and gave us plenty of insight & ideas for our break. ⭐️⭐️⭐️⭐️⭐️
於 2024 年 2 月住了 2 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
First time staying here and it did not disappoint! can’t wait to come back
於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月10日的回應
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 優異

Jacqueline

於 2024 年 2 月住了 1 晚
Reception Team 於 2024年2月2日的回應
Thank you for the 10 out of 10 review, we appreciate the positive feedback!

10/10 優異

Gilberto

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El wifi no es muy bueno , todo lo demás ok
於 2024 年 1 月住了 3 晚
Reception Team 於 2024年2月2日的回應
Thank you for the 5 out of 5 review, we appreciate the positive feedback!

6/10 一般

Dianne

讚好：整潔度、住宿狀況和客房舒適度
Birthday night away
This was an over night stay booked for my birthday. Our room was lovely and the walk in shower was amazing. Nice bottles of water in the fridge and all the finishing touches like hairdryer, iron, ironing board, luggage stand etc. The bed was a king and super comfortable x I don’t want to be negative but the trip was special and supposed to be a relaxing break away. Workmen woke me up at 7.55am and the noise kept going. I thought they were on the roof but when I mentioned it to reception they said it was plasterers in another room. Not acceptable for people wanting to relax. Our window was also filthy and i know this sounds picky but it might be a good idea to get it cleaned.
於 2024 年 1 月住了 1 晚
Reception Team 於 2024年2月15日的回應
Thank you for your review, we appreciate the feedback and the kind words about the Hotel and our features in the room.We apologise for the noise of the workmen that disturbed your stay at an early time in the morning, we surely don't aim to cause any distress to our guests so they should have been more aware of noises and guests around.We hope that this issue will not stop you from staying with us again.

10/10 優異

Laura

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really good experience on the whole. We stayed in a house deluxe room and the decor and facilities were excellent. Bathroom really clean and beautifully decorated. Tried to order room service via the App but was told by reception that they’d had a busy Sunday lunch and were re-setting the tables etc so that might be why service was not available. Receptionist was very good and suggested I just ring through my order. Booked a table in the restaurant in the end. Food was lovely. One suggestion, a few child friendly options/portions would be good. Parking wasn’t an issue as it was Sunday so managed to get a space on the road outside the hotel. All staff were professional and helpful. Perfect location if you’re happy with a 10 minute walk into town and great location if you want to go to York races.
於 2024 年 1 月住了 1 晚