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約克希爾頓酒店的評價

4 out of 5
約克希爾頓酒店
1 Tower Street, York, England

評價

8.2

很好

10 分評分，優異；1003 則評價中有 436 則" "
8 分評分，不錯；1003 則評價中有 311 則" "
6 分評分，一般；1003 則評價中有 147 則" "
4 分評分，欠佳；1003 則評價中有 71 則" "
2 分評分，很差；1003 則評價中有 38 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Chi Yin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚
Hilton York 於 2023年1月27日的回應
Dear Chi Yin,Thank you for your 10 out of 10 review and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和設施服務
於 2019 年 9 月住了 2 晚
Hilton York 於 2019年9月30日的回應
Dear Anonymous, Thank you for your four out of five review, following your stay. We look forward to welcoming you back in the not too distant future. Kind regards, Phil Mcpeake General Manager

10/10 優異

Wenjun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好
早餐很丰盛，位置很好，各景点步行距离，性价比高，推荐！
於 2019 年 7 月住了 1 晚
Hilton York 於 2019年8月8日的回應
Dear Wenjun , Many thanks for your 10 out of 10 score. It is a pleasure to reciev such great feedback and delighted you enjoyed our Hilton breakfast and found the hotels location ideal for visiting York. We hope to welcome you back in the not too distant future. Kind regards, Phil Mcpeake General Manager

10/10 優異

Miguel Ángel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Muy buena ubicación
於 2024 年 5 月住了 1 晚

8/10 不錯

ann

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall had a good stay. Friendly and helpful staff. The city wall is very close to the hotel. The Clifford’s tower is right outside of the hotel. Shambles is less than half a mile away. It is convenient to get there before the big crowds show up.
於 2024 年 5 月住了 2 晚

10/10 優異

Karen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Hilton York was very good. The staff was extremely helpful with information, walking navigation, highlights of the city. We were only there for one night and we got to see a lot of York and eat in some very nice restaurants. York is very beautiful. The room was fine, nothing to report that was a problem. I would recommend this hotel and York.
於 2024 年 4 月住了 1 晚

6/10 一般

Julie

家人同遊
讚好：整潔度和職員與服務
The hotel was spotless, the car valet guy was a pleasure to know and was always on hand to help. The rooms were spotless, but way too hot. No air con and the windows only opened slightly. I would not like to be there during the summer! We booked a family room and still had people outside of our room shouting at 330am! Not a family kind of hotel at all, too many groups of adults swearing and shouting. We couldn’t even drown out any noise in the corridor as our bathroom fan didn’t work, which wasn’t great for any bathroom activities! Perfect location for the centre and shops/bars a small walking distance. The staff at the hotel were super helpful and polite at all times, just wouldn’t stay there as a family again.
於 2024 年 5 月住了 1 晚

8/10 不錯

Dawid

伴侶同遊
讚好：整潔度和職員與服務
10/10 for location. Facilities haven’t been updated since the 90s by the looks of them. 4 breakfasts I had the bread was always rock solid or not there, half the restaurant isn’t accessible as it’s “closed for the bar” at 8am…. and I got a rash from the bed sheets so the location is the only thing you’re wining on staying here
於 2024 年 5 月住了 3 晚

6/10 一般

William

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Jillian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The dining area felt very open and airy with a lovely view. The staff were friendly, happy and efficient. The room was great because we had a window that opened allowing fresh air, i stay in so many hotels that feel claustrophobic!
於 2024 年 4 月住了 1 晚
Hilton York 於 2024年5月3日的回應
Dear Jillian,Many thanks for your five out of five review.Delighted to read you had a good stay and enjoyed the dining area with the lovely view of Clifford's Tower. We hope to welcome you back for another enjoyable stay.Kind regards,Hilton York

10/10 優異

Joyce

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our 5th stay at the hotel. As always, we were met with very friendly and pleasant staff on arrival and departure. There was a slight issue with heating in the room but we were immediately supplied with a supplementary heater.
於 2024 年 4 月住了 3 晚
Hilton York 於 2024年4月20日的回應
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We are glad to hear you enjoyed your stay with us and we look forward to welcoming you again. Kindest Regards, Hilton

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
Very good and efficient service, breakfast was excellent - really wide choice. Location is unbeatable for York - right at the heart of everything and on site parking too so really convenient. However, the room itself (256) was tired and clearly in need of a full refresh - patched in wallpaper is never a good look and the shower was adequate at best.
於 2024 年 4 月住了 1 晚
Hilton York 於 2024年4月20日的回應
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We apologies that your room didn't fulfill your expectations and looked tired, we will pass in to the Hotel Management and Maintenance team. We looking forward to welcoming you back and provide you with the level of hospitality you deserve. Kindest Regards, Hilton

6/10 一般

Barry

於 2024 年 3 月住了 1 晚
Hilton York 於 2024年5月3日的回應
Dear Barry,Thank you for reviewing the Hilton York.Should your travels bring you back to the area we hope we have the opportunity to welcome you back soon.Kind regards,Hilton York

6/10 一般

KATE

家人同遊
The frontage and reception were excellent. The room was shabby. Cold shower (despite trying it at different times of the day) Received an ‘accessible’ room when there was a door leading to another room. That room was occupied and unfortunately that person had a cough and kept the light on all night. Which was visible under the door. The carpet in the room was absolutely disgusting too. However, the things to do around York kept us busy and out of the hotel for the most part
於 2024 年 4 月住了 2 晚
Hilton York 於 2024年4月20日的回應
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We apologies that your room didn't fulfill your expectations and was shabby, we will pass in to the Hotel Management and Maintenance team. We looking forward to welcoming you back and provide you with the level of hospitality you deserve. Kindest Regards, Hilton

10/10 優異

Jon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay for a trip to York!
於 2024 年 4 月住了 3 晚
Hilton York 於 2024年4月20日的回應
Thank you for taking the time to provide the hotel with some feedback regarding your stay with us. We are glad to hear you enjoyed your stay with us and we look forward to welcoming you again. Kindest Regards, Hilton

10/10 優異

Reiley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked everything about this property, the area is excellent and very assessable
於 2024 年 3 月住了 1 晚
Hilton York 於 2024年4月5日的回應
Dear Reiley,Many thanks for your five out of five review. Delighted to read you enjoyed everything about the hotel and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

10/10 優異

Raul

伴侶同遊
讚好：設施服務和住宿狀況
Near everything
於 2024 年 4 月住了 2 晚
Hilton York 於 2024年4月5日的回應
Dear Raul,Thank you for taking the time to post a review and pleased to read that everything was great especially the location.We look forward to welcoming you back soon.Kind regards,Hilton York

10/10 優異

Mrs Jane

家人同遊
讚好：住宿狀況
The hotel was an excellent location and the staff were very approachable and helpful. Breakfast options were outstanding. The only down side was parking turned out to be more expensive because of no spaces at the own car park.
於 2024 年 3 月住了 2 晚
Hilton York 於 2024年4月3日的回應
Dear Mrs Jane,Thank you for choosing the Hilton York and pleased to see that overall you had a great stay with us and found the location excellent and the team most approachable and helpful.We look forward to welcoming you back in the not too distant future for another enjoyable stay.Kind regards,Hilton York

6/10 一般

Thom

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The property is very dated. Our room was extremely old fashioned and dated. The carpet was stained and had long hairs on it, so if you walked barefoot you’d get them between your toes - disgusting. The bathroom is very dated also with no working extractor fan so when you have a shower the room gets so wet that condensation drips from the ceiling! Just a very old-fashioned, dated hotel in desperate need of renovation.
於 2024 年 3 月住了 3 晚
Hilton York 於 2024年4月3日的回應
Dear Thom,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with certain aspects of the hotel. The Management Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future so that we can show you we can do better.Kind regards,Hilton York

6/10 一般

Ada

不滿：住宿狀況
The hotel is average 3*. Staff started to make noise at 8am , chatting loud with some other people next to our door,despise the fact that we had a privacy card hanging on the handle. The only thing is good about this hotel is location.
於 2024 年 3 月住了 1 晚
Hilton York 於 2024年3月28日的回應
Dear Ada,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with certain aspects of the hotel. The Management Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future so that we can show you we can do better.Kind regards,Hilton York

10/10 優異

Stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast was excellent
於 2024 年 3 月住了 4 晚
Hilton York 於 2024年3月28日的回應
Der Stephen,Many thanks for posting a reivew and pleased to read that overall you had a good stay and enjoyed our breakfast offering.We hope to see you again soon.Kind regards,Hilton York

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
It is central for my visit to both the Conference Centre, shops and restaurants
於 2024 年 3 月住了 3 晚
Hilton York 於 2024年3月20日的回應
Dear David,Thank you for taking the time to post a review and pleased to read that overall you had a good stay and we hope to see you again soon.Kind regards,Hilton York

10/10 優異

Carol

讚好：整潔度、職員與服務和住宿狀況
Everything you need in the room. Excellent hotel
於 2024 年 3 月住了 1 晚
Hilton York 於 2024年3月13日的回應
Dear Carol,Many thanks for your five out of five review.Lovely to read you had a great stay with us and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access to the city, easy to get to from the motorway. Warm welcome from the staff.
於 2024 年 3 月住了 3 晚
Hilton York 於 2024年3月12日的回應
Dear David,Thank you for taking a moment for post a review.Pleased to read that you had a good stay and found the location great and received a warm welcome from the team.We look forward to welcoming you back soon.Kind regards,Hilton York

10/10 優異

Howard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A great central area to walk almost any place, plenty of restaurants around, and even close to a Hop on Hop off bus tour stop.
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年3月7日的回應
Dear Howard,Many thanks for your five out of five review.Lovely to read you had a good stay with us and found the location great for exploring York.We hope to see you again soon.Kind regards,Hilton York

8/10 不錯

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My only complaint was the humming noise coming from the corridor at night.Not sure if it was the lights or heating , but being a light sleeper this kept me awake.Apart from that the hotel was lovely,staff very attentive & happy to help. Will definately be back
於 2024 年 3 月住了 2 晚
Hilton York 於 2024年3月5日的回應
Dear Laura,Thank you for taking a moment to share your feedback following your stay.Your comments regarding the humming noise have been noted and shared with the Maintenance team for them to investigate and we are sorry that this kept you awake.On a brighter note, pleased to read you found the hotel lovely and the team very attentive and happy which is a pleasure to hear.We all look forward to welcoming you back for another lovely stay.Kind regards,Hilton York

10/10 優異

Gary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hilton York 於 2024年3月4日的回應
Dear Gary,Many thanks for your five out of five review and we hope to see you again soon.Kind regards,Hilton York

6/10 一般

Jonathan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Tired bedroom and bathroom, breakfast was excellent
於 2024 年 3 月住了 1 晚
Hilton York 於 2024年3月5日的回應
Dear Jonathan,Thank you for taking the time to post a review.Pleased to see that overall you had an ok stay and found the breakfast excellent which is a pleasure to hear.Should your travels bring you back to the area we hope to welcome you back.Kind regards,Hilton York

2/10 很差

Isidro

不滿：整潔度、職員與服務、設施服務和住宿狀況
No service
於 2024 年 1 月住了 1 晚
Hilton York 於 2024年3月3日的回應
Thank you for taking the time to provide feedback following your stay with us. We would be grateful if you could provide us with more detail upon the no service you received during your stay. This is so we can improve for the future. Again, thank you for your review and we hope to welcome you back to the hotel in the not so distant future. Many thanks, Hilton York

10/10 優異

lee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were wonderful
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月27日的回應
Dear Lee,Many thanks for your five out of five review.Lovely to read you had a good time and thank you for your kind comments about the team which is a pleasure to hear.We hope to welcome you back in the not too distant future.Kind regards,Hilton York

10/10 優異

David

Great location
於 2024 年 2 月住了 2 晚
Hilton York 於 2024年2月27日的回應
Dear David,Many thanks for your five out of five review. Glad to read you had a great stay and found the location ideal.Look forward to seeing you again soon.Hilton York

10/10 優異

Amit

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location of the Hilton in York is brilliant. It’s a 4-5 minute walk to The Shambles and the heart of York. Didn’t have to use taxis at all. Very safe area. Underground car park with electric charging point very convenient. Good choice for breakfast. The only issue we had was the shower head wouldn’t move a useable position as the adjustable holding was broken.
於 2024 年 2 月住了 2 晚
Hilton York 於 2024年2月27日的回應
Dear Amit,Many thanks for your kind comments and thank you for choosing the Hilton York.Lovely to read you had a great stay with us and found the location brilliant and the breakfast good too with the many choices on offer.Thank you for letting us know about the shower head, we have passed your comments onto the maintenance team for their attention.We hope to welcome you back again soon.Hilton York

10/10 優異

Emma

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Hilton York 於 2024年2月27日的回應
Dear Emma,Many thanks for your five out of five review and we hope to see you again soon.Kind regards,Hilton York

4/10 欠佳

Ella

親子同遊
不滿：整潔度和住宿狀況
We arrived for my husbands 40th Birthday (so special trip for us) the bathroom had silver fish running round the floor it was absolutely disgusting. The bath had brown stains - we were so disappointed. I went to reception to complain and although they were amenable and moved us to another (very basic- though not crawling with silver fish) room, having 2 young kids and bags this was not the most convenient when we’ve arrived after a full day of walking around York. I would have expected some more customer service- maybe a drink for the inconvenience etc but there was nothing like that. With the brand and reputation of Hilton I would have expected more. This was a special birthday present trip we were incredibly disappointed.
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年3月3日的回應
Thank you for taking the time to provide feedback following your stay with us. I am sorry to hear about the issues you faced during your stay. Please be assured this is not the standard we strive to. I hope that you do return so we are able to show you the high level of service that you deserve whilst staying with us. Please contact the hotel directly so we are able to personally look after you if you do book again. Again, thank you for your review and we hope to welcome you back to the hotel in the not so distant future. Many thanks, Hilton York

10/10 優異

Peter

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel.
Excellent stay. Staff very friendly. Hotel in very good position to explore York.
於 2024 年 2 月住了 2 晚
Hilton York 於 2024年2月27日的回應
Dear Peter,Many thanks for your 10 out of 10 review.Lovely to read you had an excellent stay and found the team most friendly and the location ideal for exploring York.We look forward to welcoming you back again soon.Kind regards,Hilton York

8/10 不錯

Gary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Walkabe to town centre
於 2024 年 2 月住了 3 晚
Hilton York 於 2024年2月20日的回應
Dear Gary,Thank you for choosing the Hilton York and pleased you had a good stay with us.We hope to see you again soon.Hilton York

10/10 優異

Greg

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月27日的回應
Dear Greg,Thank you for taking the time to post a score and for choosing the Hilton York.We look forward to welcoming you back again soon.Kind regards,Hilton York

4/10 欠佳

Andrew

商務旅客
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Cheap
Very noisy hotel and sounds like they rent rooms by the hour at all times of the night
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年3月3日的回應
Thank you for taking the time to provide feedback following your stay with us. I am sorry to hear you found the hotel noisy. Please be assured we do not rent rooms by the hour. We are more than happy to assist with providing you a better night's sleep as we are able to notify neighboring rooms to keep the noise down. Again, thank you for your review and we hope to welcome you back to the hotel in the not so distant future. Many thanks, Hilton York

10/10 優異

Margaret

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very comfortable staff werefriendly dining was plentiful would recommend it
於 2024 年 2 月住了 5 晚
Hilton York 於 2024年2月19日的回應
Dear Margaret,Many thanks for your five out of five review.Lovely to read you had a comfortable stay and found the team friendly, which is a pleasure to hear.Thank you for recommending the hotel and we hope to see you again soon.Kind regards,Hilton York

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel.
Great hotel and staff. Excellent breakfast. Family room could be a little larger for four people but we coped.
於 2024 年 2 月住了 4 晚
Hilton York 於 2024年2月19日的回應
Dear James,Many thanks for your 10 out of 10 review. Lovely to read that you had a great stay and found the breakfast excellent and the team great which is lovely to hear.We hope to see you again soon.Kind regards,Hilton York

8/10 不錯

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月19日的回應
Dear Stephen,Thank you for posting a score following your stay at Hilton York and we hope to welcome you back again soon.Kind regards,Hilton York

10/10 優異

Anita

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Location location location
Really good location for exploring York, very close proximity to shopping, shambles, york minster. All within about a 10 min walk. Staff were very friendly, and nothing was too much trouble. The breakfast was really good value for money, and very tasty. Comfortable room, with a nice bathroom and toiletries.
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月13日的回應
Dear Anita,Many thanks for your 10 out of 10 review.Delighted to read you had a great time and found the location good for exploring York and all the many attractions. Thank you also for your kind comments about the team which is lovely to hear and also great to hear you enjoyed the breakfast offering too.We hope to see you again soon.Kind regards,Hilton York

6/10 一般

Anthony

伴侶同遊
讚好：整潔度
不滿：設施服務
Perfect location. However, certain staff members were rude and not welcoming. This being the valet guy! He just made you feel so uncomfortable. Not great when you’re paying £25 to park there.
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月13日的回應
Dear Anthony,Thank you for taking the time to post a review.Pleased to read that overall you had a good time and found the location perfect.We are sorry your found some team members not very welcoming which is unusual as we normally receive many great comments about our team.We hope to welcome you back in the not too distant future.Kind regards,Hilton York

8/10 不錯

Mira Henriette

讚好：整潔度、職員與服務和客房舒適度
Recent visit to York
It was a pleasant stay at Hilton, York. The staff was helpful and friendly.
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月9日的回應
Dear Mira Henriette,Thank you for taking a moment to post a review.Pleased to read that you had a pleasant stay and found the team most helpful and friendly.We hope to see you again soon.Kind regards, Hilton York

10/10 優異

Alan

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月9日的回應
Dear Alan,Thank you for your 10 out of 10 review and we hope to welcome you back in the not too distant future.Kind regards,Hilton York

2/10 很差

June

於 2024 年 1 月住了 2 晚
Hilton York 於 2024年2月9日的回應
Dear June,We are sorry to see from your score that you did not seem to enjoy your time with us. We hope we may have the opportunity to welcome you back and show you that we can do better.Kind regards,Hilton York

6/10 一般

Ruth

伴侶同遊
讚好：整潔度和設施服務
Lovely location in York. Not as welcoming as I've found with chains such as premier inn. Almost felt like the staff thought we were in the wrong place. Some areas are getting ready for a more thorough clean or freshen up, but comfortable and serviceable.
於 2024 年 2 月住了 1 晚
Hilton York 於 2024年2月13日的回應
Dear Ruth,Many thanks for posting a review and for choosing the Hilton York.Pleased to read that you found the location lovely. We are sorry to read that you felt it was not as welcoming as you were expecting which we are sorry to hear as we normally receive great feedback on our team.We do hope that we may be able to welcome you back to show you the friendly team we have.Kind regards,Hilton York

10/10 優異

KRYSTAL

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hilton York 於 2024年2月9日的回應
Dear Krystal,Thank you for taking a moment to post a score on this review site.We look forward to welcoming you back in the not too distant future.Kind regards,Hilton York

6/10 一般

kirk

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
Hilton York 於 2024年1月31日的回應
Dear Kirk,Thank you for taking the time to post a review score and we hope to welcome you back again soon.Kind regards,Hilton York

10/10 優異

Laura

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Superb breakfast, one of the best in York with a wide selection. Very friendly and attentive staff.
於 2024 年 1 月住了 2 晚
Hilton York 於 2024年1月24日的回應
Dear Laura,Lovely to read you had wonderful stay with us and found the location great and the breakfast superb. Thank you for your kind comments about the team, we are proud of them all as they work very hard ensuring our guests have a memorable time.We hope to see you again soon.Kind regards,Hilton York