接待處

約克維爾歡朋酒店的評價

2.5 out of 5
約克維爾歡朋酒店
310 East Countryside Parkway, Yorkville, IL

評價

9.0

卓越

10 分評分,優異;656 則評價中有 431 則" "
8 分評分,不錯;656 則評價中有 146 則" "
6 分評分,一般;656 則評價中有 40 則" "
4 分評分,欠佳;656 則評價中有 19 則" "
2 分評分,很差;656 則評價中有 20 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Yen Hsun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Cynthia (WILDOMAR)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel and staff. Great for families and business trips. Great breakfast.
於 2024 年 5 月住了 2 晚

10/10 優異

Kathleen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great. I enjoyed my stay. Breakfast was good too.
於 2024 年 5 月住了 1 晚

10/10 優異

John

於 2024 年 2 月住了 2 晚

10/10 優異

Samantha

讚好:整潔度、職員與服務和住宿狀況
This place was perfect for an overnight stay passing through! Safe location! Very friendly & welcoming front desk. Clean room, comfortable bed, & shower was fine. Yes, it’s under construction but it wasn’t a bother. I think my room had already been renovated. The continental breakfast wasn’t the best and their coffee machine was out but I don’t have too high of expectations for a free breakfast.
於 2024 年 5 月住了 1 晚
Hamptonality staff 於 2024年5月11日的回應
Hi Samantha. Thank you for sharing your experience with us. We were honored to have you as a guest. We understand the sudden break down of the coffee brewer was an inconvenience to our guests which is why we purchased coffee from Dunkin’ Donuts. Our coffee brewer is now back working but we want to extend our sincere apologies to you for the inconvenience it has caused you during your stay and not having a breakfast to your satisfaction. Again, we appreciate your feedback and will do whatever we can to make unforeseen circumstances, right. We look forward to your future stay with us.

10/10 優異

Bill

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay
於 2024 年 3 月住了 4 晚
General Manager 於 2024年5月11日的回應
Hi Bill. Thanks for sharing your experience with us. It was an honor have you as a guest. We look forward to your future stay with us.

10/10 優異

Joan

讚好:整潔度、職員與服務和住宿狀況
Very nice facility in a nice little town.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月11日的回應
Hi Joan! Thanks for sharing your experience with us. It was an absolute honor serving you. We look forward to your future stay with us.

10/10 優異

Evelyn (Lyons)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hamptonality Staff 於 2024年5月11日的回應
Hello Evelyn, Thank you for sharing your experience with us. We are glad to see you enjoyed your stay. We look forward to your future stay with us.

10/10 優異

Linda

於 2024 年 3 月住了 1 晚
Hamptonality Staff 於 2024年5月11日的回應
Hi Linda. Thanks for sharing your experience with us. It was a pleasure having you as a guest. We look forward to your future stay with us.

10/10 優異

Cynthia

於 2024 年 4 月住了 1 晚
Hamptonailty Staff 於 2024年5月11日的回應
Hi Cynthia. Thank you for sharing your experience with us. We are glad you enjoyed your stay. We look forward to your future stay with us.

10/10 優異

Chelsea

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月11日的回應
Hi Chelsea. Thanks for sharing your experience with us. It was a pleasure having you stay with us. We look forward to seeing you in the future.

8/10 不錯

Kathryn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is in renovation so some thins may not fully operational however I’d stay again. Staff is excellent from front desk, dining to cleaning staff.
於 2024 年 3 月住了 2 晚
Hamptonality Staff 於 2024年5月11日的回應
Hi Kathryn, Thank you for sharing your feedback with us. We are glad you enjoyed your stay and we look forward to your future stay with us.

10/10 優異

sierra

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 3 晚
Hamptonality Staff 於 2024年5月11日的回應
Hi Sierra, Thank you for sharing your feedback with us. We are glad to know you had an enjoyable stay and we look forward to your future stay with us.

8/10 不錯

Peter

讚好:整潔度、職員與服務和住宿狀況
This place perfectly accommodated us as we were passing through.
於 2024 年 3 月住了 1 晚
Hotel Staff 於 2024年3月31日的回應
Hi Peter. Thank you for taking the time to share your experience with us. It was an honor serving you and we look forward to your future stay with us.

10/10 優異

Arlan

讚好:整潔度、職員與服務、設施服務和住宿狀況
even with remodel still veey nice.
於 2024 年 3 月住了 2 晚
Hotel Staff 於 2024年3月24日的回應
Hi Arian. Thank you for taking the time to share your feedback with us. It was absolute pleasure providing you a home away from home. We look forward to seeing you again in the future.

6/10 一般

Makena

於 2024 年 2 月住了 2 晚
Hotel Staff 於 2024年3月24日的回應
Hi Makena. Thank you for taking the time to share your feedback with us. It was a pleasure serving you and we look forward to your future stay with us.

10/10 優異

Kira

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pardon their dust!
It was really good! Staff was great! Can’t wait to see all of the upgrades! The rooms were still nice and the bed was very comfy. No complaints.
於 2024 年 1 月住了 1 晚
Hotel Staff 於 2024年3月24日的回應
Hi Kira! Thank you for sharing your enjoyable stay with us. It was a pleasure providing you a home away from home. We look forward to your future stay with us.

10/10 優異

James`

於 2024 年 1 月住了 1 晚
Hotel Staff 於 2024年3月24日的回應
Hello James. Thank you for taking the time to share your feedback with us. We see that you had an enjoyable stay and it was our absolute pleasure to provide you a home away from home. We look forward to seeing you again in the future.

10/10 優異

Amanda

讚好:職員與服務
於 2024 年 1 月住了 1 晚

10/10 優異

Courtney

於 2024 年 1 月住了 1 晚

8/10 不錯

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good overall.
Overall, our stay was very good. The staff at this Hampton Inn are very cordial and helpful. Only negative comment is our room was a bit noisy. The toilet had an issue as well the room frig.
於 2024 年 1 月住了 1 晚

4/10 欠佳

Richard

於 2023 年 12 月住了 1 晚

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family Reunion
Well maintained, some things are "dated," however they are upgrading, already working on the fourth floor. From the common areas to our room, the entire facility was spotless. You could almost eat off the floor. Most of our interaction was with the front staff. They were knowledgeable, friendly and eager to assist. Overall a 5 stars out of five stars.
於 2023 年 12 月住了 1 晚
Hotel Staff 於 2024年1月7日的回應
Hello David. Thank you so much for taking the time to share your experience with us. We are honored to know you enjoyed your stay with us. We look forward to future stay with us.

10/10 優異

Darlene

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Staff 於 2024年1月7日的回應
Hello Darlene. Thank you so much for taking the time to share you feedback with us. It was an honor to serve you and we look forward to your future stay with us.

8/10 不錯

Michael

讚好:整潔度、職員與服務和住宿狀況
Convenient
於 2023 年 12 月住了 1 晚
Hotel Staff 於 2024年1月7日的回應
Hello Michael. Thank you for taking the time to share your feedback with us. It was an absolute pleasure providing you a home away from home. We look forward to your future stay with us.

2/10 很差

Amanda

親子同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Never stay again. Front desk was rude. Inside pool was inoperable even though we called ahead and asked about condition. Found roaches. Asked front desk for another room. They denied saying they were full but the parking lot was empty.
於 2023 年 11 月住了 1 晚
Hotel Staff 於 2023年12月7日的回應
Hello Amanda, thank you for taking the time to share your feedback with us. After taking the time to investigate your experience, we discovered that you did not stay with us. You called to cancel your reservation the day of arrival and asked Expedia to waive the cancellation fee. Since we were unable to honor your request, you felt the need to fabricate an experience that never took place at out hotel. We do not have roaches, our pool is alway open and available to our guests. I know not receiving a refund can be devastating but to pretend you stayed at our hotel with an horrible experience is very disheartening as we aim daily to provide the best guest experience. If you wanted the cancellation fee waived, speaking to the General Manager would of been the right thing to do. Due to these false allegations, at this time, no refund will be issued. Again, thank you for taking the time to share your experience but due to the fact that you did not stay at our hotel, we are unable to make this right. Thanks

10/10 優異

John

於 2023 年 11 月住了 1 晚
Soneya Saeed 於 2024年1月6日的回應
Thank you for giving us a 5/5. We appreciate it and hope to serve you again.

10/10 優異

lyssa

於 2023 年 11 月住了 2 晚
Soneya Saeed 於 2024年1月6日的回應
Thank you for giving us a 5/5. We appreciate it and hope to serve you again.

4/10 欠佳

Sydney

讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
The shower was so dirty with many black hairs around the edge of the tub and dirt stains. It was disgusting. The fridge did not work. They hotel itself looked very nice, but the room was not clean.
於 2023 年 10 月住了 1 晚
Hotel Staff 於 2024年1月6日的回應
Hello Sydney. Thank you for taking the time to share your experience with us. We aim high to provide the best guest experience as well as making sure our property and rooms are thoroughly cleaned. We also advise all of guests to bring any of their concerns/dissatisfaction to our attention so we can resolve the problem in a timely manner. Unfortunately, we did not get the opportunity to do this for you since we were unaware of your issue. Now that we know, we will aim daily to prevent this issue from reoccurring. Again, thank you for staying with is and we hope you would give us another chance to make this right for you in the future.

10/10 優異

Ashley

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Leah

讚好:整潔度、職員與服務和住宿狀況
Great service with nice complimentary breakfast
於 2023 年 10 月住了 1 晚

10/10 優異

Deborah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Patricia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice sized king suite. Clean and comfortable. Friendly staff. My only suggestion would be to move the dog walking area to just outside the side door to make it closer.
於 2023 年 9 月住了 1 晚
Nati Zurawski 於 2023年9月22日的回應
Thank you Patricia for the nice review, we truly appreciate. Regarding the doggie walking areas, we do have three exit points to make taking your dogs out easier. One is directly next to the elevators and one at each end of the building, so all three are conveniently located. We look forward to having you as our guest soon! Take care and see you soon

8/10 不錯

Jason (CHAMPAIGN)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hard to find. Hidden. Almost drove past it.
於 2023 年 9 月住了 1 晚
Nati Z 於 2023年9月9日的回應
Thank you for your feedback. We appreciate your sharing your experience with us as it helps us to improve areas that may need improvement; however, hard to find, hidden is not something we can fix. In fact, it is one quality that our members enjoy since it's so nice and quiet. Thank you.

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Nati Z 於 2023年9月9日的回應
Thank you, Thomas, for the perfect score! Making you happy makes us happy! We look forward to having you as our guest in the near future. Thanks again.

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
The property was clean.
於 2023 年 9 月住了 1 晚
Natti Z 於 2023年9月5日的回應
Hello Jennifer, Thank you for the positive review. We appreciate your taking the time to share your experience with us. We look forward to your next visit!

10/10 優異

Laurie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always enjoy our stay
於 2023 年 8 月住了 2 晚
Nati Z 於 2023年9月4日的回應
Hello Laurie, thank you for staying with us and thank you for the positive feedback. We look forward to having you as our guest once more.

6/10 一般

Melisa

家人同遊
讚好:整潔度
Nohotwater
於 2023 年 8 月住了 1 晚
Nati Z 於 2023年8月22日的回應
Thank you for your feedback Melissa. I am truly sorry you had a bad experience at our hotel. Unfortunately, we did have issues with one of our hot water heaters during your stay. That issue has been resolved and hopefully will not happen again. Please accept our apologies.

4/10 欠佳

真實旅客

家人同遊
讚好:職員與服務
不滿:客房舒適度
Change of heart ❤️
This was our second time staying at this hotel. Two years ago it was just fine. Not sure if ownership has changed, but not good this time around. Cold showers, broken refrigerator, loud beds ( could hear people just changing positions in other rooms and our own) and dog hair everywhere. It is really sad this is only one of three in yorkville to choose from, close to where we visit friends every year. We will be taking my business elsewhere. Reported this to the front desk staff upon check out. Have yet to hear back from management.
於 2023 年 8 月住了 2 晚
Nati 於 2023年8月14日的回應
Hello anonymous. Thank you for sharing your experience with us. Your feedback is very important to us as it helps us to improve. Our hotel has hot water and all you needed to do let it run for a few moments. If you let us know of any problems at checkout time, it is too late for us to address any issues. The best time is when you are still in your room. At that time, we can switch you to another room or try to fix any problems you may be experiencing. About your hearing other people changing positions on their beds, our walls are not that thin for you to be able to do that. Thank you

10/10 優異

Phani

於 2023 年 8 月住了 1 晚
Nati 於 2023年8月14日的回應
Thank you for the perfect 10! we love it when our guests enjoy their stay with us.

10/10 優異

Dennis

伴侶同遊
讚好:職員與服務和住宿狀況
Inside hotel very well kept outside bottles paper was not pick up during the 5 days we stayed. Hotel staff was wonderful
於 2023 年 8 月住了 5 晚
Nati Z 於 2023年8月22日的回應
Hello Dennis. Thank you for your feedback. Unfortunately, you caught us in the middle of wedding season and even after cleaning the garbage, it gets filled again pretty fast. I'm sorry you had to witness the overflow of garbage during your stay. I promise it won't be like that during your next visit.

10/10 優異

Canabis (Zion)

於 2023 年 8 月住了 1 晚
Nati Z 於 2023年9月4日的回應
Good morning. Thank you for the positive feedback. We look forward to your next visit!

10/10 優異

George

於 2023 年 6 月住了 4 晚

10/10 優異

Lana

於 2023 年 6 月住了 1 晚

10/10 優異

Amy

於 2023 年 6 月住了 1 晚

10/10 優異

Deborah

於 2023 年 6 月住了 1 晚

10/10 優異

Anne

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Patricia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great!!
於 2023 年 5 月住了 1 晚
Hamptonality Staff 於 2023年5月26日的回應
Hi Patricia! Thank you so much for taking the time to share your experience. I am glad to know that you enjoyed your stay with us. We are looking forward to seeing you again in the future.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 6 晚
Yaz 於 2023年5月15日的回應
Thank you so much for the feedback! we hope you visit again soon.