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"員工服務態度佳"

"safety, clean and effective "

"Good"

"I would like to share my experience during the check‑in process today. Although I completed the online pre–check‑in last night and presented the QR code upon arrival, the front desk staff asked whether I had scanned all of my family’s passports. I explained that I had only scanned mine. At that point, her attitude became noticeably unfriendly. She scanned the passports for us, but the way she did so made all of us feel uncomfortable due to the pressure and impatience she expressed. She also emphasized that allowing us to enter the room before 3 p.m. was an “exceptional case” and told me to check in after 3 p.m. next time. The tone felt more like a reprimand or a lecture rather than a courteous explanation. Service quality can sometimes be subjective, but even my 11‑year‑old child asked why the staff member was being so unfriendly. That alone shows how clearly the negative attitude came across. My family enjoy spending our holidays in Japan, and we have consistently received warm, high‑quality service at most hotels. Because JW Marriott is an international luxury brand with above‑average room rates, we naturally expected a pleasant experience. Unfortunately, today’s interaction fell short of those expectations, and I am disappointed."

"This guest room view is stunning, and everything was so fantastic with top classes of services. "

"洗衣服務速度很快，當天就可以拿到洗好的衣服。"

"The location is excellent. The staff is nice and friendly. The vibe is relaxing. With coin washing and drying machine, you can wash and dry your own clothes by your own."

"方便、設施完善，未來還有投幣洗衣機！"

"Good"