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貝斯特韋斯特修爾住宿普拉斯酒店 - 猶卡谷地約書亞樹國家公園的評價

2.5 out of 5
貝斯特韋斯特修爾住宿普拉斯酒店 - 猶卡谷地約書亞樹國家公園
56525 Twentynine Palms Hwy, Yucca Valley, CA

評價

7.6

不錯

10 分評分，優異；1003 則評價中有 366 則" "
8 分評分，不錯；1003 則評價中有 329 則" "
6 分評分，一般；1003 則評價中有 135 則" "
4 分評分，欠佳；1003 則評價中有 84 則" "
2 分評分，很差；1003 則評價中有 89 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Ching Ju

於 2022 年 9 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
酒店的床上用品老旧 床单看上去年代久远 刚入住给了间最差的房间 后来调整后的房间水龙头竟然是坏的 无语
於 2020 年 1 月住了 1 晚

4/10 欠佳

Kelly

寵物同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Decent price and facilities but noisy and staff did not have it together
於 2024 年 4 月住了 1 晚

8/10 不錯

David

讚好：整潔度
於 2024 年 4 月住了 1 晚

8/10 不錯

Rafael Sanchez

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Decent
於 2024 年 4 月住了 2 晚

10/10 優異

Marcella

讚好：整潔度
於 2024 年 4 月住了 1 晚

8/10 不錯

Sherry

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was rather noisy from other guests slamming doors, talking loudly and poor insulation between guest rooms.
於 2024 年 4 月住了 6 晚

10/10 優異

Jazmine

讚好：整潔度、職員與服務和住宿狀況
The family owned feeling and care
於 2024 年 3 月住了 1 晚

10/10 優異

Kathy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very safe and quiet. The staff was helpful and friendly. The property was well kept and we enjoyed our stay. thank you
於 2024 年 4 月住了 1 晚

8/10 不錯

Phil

讚好：整潔度、職員與服務、設施服務和住宿狀況
The people at the hotel were nice and always friendly.A.c.did not in room was moved to another very quickly.lady at breakfast bar was nice and had a lovely smile always.
於 2024 年 4 月住了 3 晚

10/10 優異

Erich

讚好：整潔度、職員與服務、設施服務和住宿狀況
Yucca valley has undoubtedly the friendliest folks in Californa. Great place to visit !!
於 2024 年 4 月住了 1 晚

8/10 不錯

Dylan

於 2024 年 4 月住了 1 晚

6/10 一般

Natalie

不滿：住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Janet

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
We got 14 rooms for a high school fieldtrip. 2 rooms were dirty. 2 rooms had shower heads missing. One of the rooms had only cold water. I would not recommend this hotel.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Timothy

家人同遊
不滿：住宿狀況
Coffee maker didn’t work and was replaced with another broken one. Ice machine was broken. Pool was not much bigger than a hot tub.
於 2024 年 4 月住了 2 晚

10/10 優異

Saul

伴侶同遊
讚好：整潔度和職員與服務
Property was clean and rooms as well. Jacuzzi has been broken for over a year and is not being repaired. Breakfast is very limited.
於 2024 年 4 月住了 1 晚

10/10 優異

Rona

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pleasantly surprised by affordable price. Room was clean and the bed was very comfortable.
於 2024 年 4 月住了 1 晚

6/10 一般

Anya

商務旅客
不滿：整潔度、設施服務和住宿狀況
I've stayed here a couple of times because of its convenient location. However, I don't think I'll go back again. The property and parking area feel sketchy, especially when you have to walk between buildings at night. The rooms are dated and dingy. My room card keys kept deactivating, forcing me to walk to the other building where the front desk was to get them re-activated repeatedly. The breakfast is fine, nothing special. Overall its an ok place to stay for a night on your way to somewhere else, but I would not recommend this hotel for repeat or longer stays.
於 2024 年 4 月住了 3 晚

8/10 不錯

Abhishek

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Wish there was a better blanket.
於 2024 年 4 月住了 2 晚

8/10 不錯

Pehr

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚

10/10 優異

Patricia

My check-in was not the best experience. I was the only person standing at the desk, but I was asked to wait as they were on the phone. I stood and waited for 15 minutes while the desk person carried on a conversation with what I assume was another employee as they were discussing something that had occurred and avoiding conflict. I was ok being asked to wait for a minute to finish the call, but not 15 minutes and IT WAS ON SPEAKER PHONE. It made me very uncomfortable hearing their conversation.
於 2024 年 4 月住了 1 晚

8/10 不錯

bradley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ok place
於 2024 年 3 月住了 1 晚

6/10 一般

Kelly

於 2024 年 3 月住了 1 晚

6/10 一般

Onya

讚好：職員與服務
不滿：住宿狀況
Couldn’t start the shower and the plumbing was not good.
於 2024 年 3 月住了 1 晚

8/10 不錯

Silke

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access to Joshua Tree NP and all you need nearby.
於 2024 年 3 月住了 1 晚

8/10 不錯

Raheleh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to national park The gym closed early
於 2024 年 3 月住了 2 晚

10/10 優異

Hugo (Murrieta)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice place for a night or two.
於 2024 年 3 月住了 1 晚

6/10 一般

Manuel

多人同遊
不滿：整潔度、設施服務和住宿狀況
Got a room with 3 beds, we were 4 adults. Half the lights in the room were not functioning. Took us a few minutes to figure out got to use shower head, had to call front desk. TV not working, only sound, no picture. Bathroom was dirty, hair on toilet and shower/tub area, stains on walls and vanity.
於 2024 年 3 月住了 1 晚

6/10 一般

Cynthia

家人同遊
讚好：整潔度
不滿：住宿狀況
Worn out.
於 2024 年 3 月住了 3 晚

8/10 不錯

Jeffrey

讚好：整潔度、職員與服務和住宿狀況
Better breakfast than expected and our room had a clean smell and the bed and pillows were very comfortable. Friendly helpful staff.
於 2024 年 3 月住了 1 晚

8/10 不錯

Karen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

April

於 2024 年 3 月住了 2 晚

8/10 不錯

Frederick

於 2024 年 3 月住了 1 晚

4/10 欠佳

Joe

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I would rate this about a 3 out of 10. One step up from a Motel 6 but much much worse than a Best Western Plus / Hampton Inn which is about a 6.5/7 normally. Its fine in a pinch but needs a lot of cleaning / updating. Feel's like a 30 year old hotel.
於 2024 年 3 月住了 1 晚

8/10 不錯

Pavitra

於 2024 年 2 月住了 1 晚

10/10 優異

Kay

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good service and a clean room on the third floor. We walked to dinner and the area around the hotel was littered with cast off furniture and mattresses.
於 2024 年 2 月住了 1 晚

4/10 欠佳

Melinda

讚好：職員與服務和住宿狀況
不滿：整潔度
We choose the his hotel because they take dogs. The gal who checked us in was as lovely as can be. The floors and furniture had stains. The blanket for the beds were so thin we got our sleeping bags from our camper and brought them into the room to use. There was only 1 bath towel in the room (not 2 sets for 2 adults) and no hand towel or washcloth. The blow dryer was smoking and was about to shoot flames out of it. Not exaggerating - it’s a fire hazard. The continental breakfast was very limited as well. I can’t eat gluten so these rarely work for me anyway- but it was slim pickings even for my husband. This wasn’t the worst place we’ve ever stayed but the 8.2 rating seems incredibly generous. The dogs have zero complaints.
於 2024 年 2 月住了 1 晚
Brenda Garza - Operations Manager 於 2024年2月26日的回應
Hi Melinda, We appreciate you review and rest assure we are working all issues mentioned. Just to note, new owners are taking over; so major improvements are in the works. We hope you give us another try when your travels bring you to Yucca Valley. Thank you, Brenda.

2/10 很差

Wayne

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Nothing good to say. Last minute reservation nothing else available. Will sleep in car next ti.e versus staying here.
於 2024 年 2 月住了 3 晚
Brenda Garza - Operations Manager 於 2024年2月26日的回應
Hi Wayne, We appreciate you review and rest assure we are working all issues mentioned. Just to note, new owners are taking over; so major improvements are in the works. We hope you give us another try when your travels bring you to Yucca Valley. Thank you, Brenda.

6/10 一般

Nancy

於 2024 年 2 月住了 1 晚

8/10 不錯

Shintaro

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Freindliness of staff. The area was also handy for family with little kids.
於 2024 年 2 月住了 1 晚
Brenda Garza - Operations Manager 於 2024年2月25日的回應
Hello Shintaro, We appreciate your review. Look forward to seeing you again! Thank you, Brenda Garza

4/10 欠佳

Thomas

不滿：職員與服務、設施服務和住宿狀況
Check in took over an hour due to their computer system. Manager was abrupt and made things worse. Room was not clean with dirty sheets BUT two bath towels, no hand towels and no wash cloths. The room was quiet at least
於 2024 年 2 月住了 1 晚
Brenda Garza - Operations Manager 於 2024年2月26日的回應
Hi Thomas, We appreciate you review and rest assure we are working all issues mentioned. Just to note, new owners are taking over; so major improvements are in the works. We hope you give us another try when your travels bring you to Yucca Valley. Thank you, Brenda.

4/10 欠佳

kristie (Yucca Valley)

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Air ducts were dirty and dusty in the room and when heat kicked on caused coughing and sneezing woke with sore throat and eyes matted
於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月15日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 欠佳

Mark (Bear)

家人同遊
不滿：整潔度、設施服務和住宿狀況
Apparently the property is in the middle of a sale to another owner and it is very apparent that the current owner stopped spending money to maintain the property, it was dirty, the breakfast was terrible, and the coffee machine was broken. ..
於 2024 年 2 月住了 3 晚
Brenda Garza - Operations Manager 於 2024年2月25日的回應
Hi Mark, We hope this message finds you well. We would like to take this opportunity to inform you of some exciting changes taking place at SureStay Plus BW Yucca Valley. As of 02/06/2024, we are pleased to announce that the hotel has been acquired by new ownership.While we are enthusiastic about the opportunities this change brings, we also understand that transitions can sometimes lead to concerns. We want to assure you that our primary focus is on ensuring a seamless and positive experience for all our valued guests.As part of this transition, we are committed to maintaining the high standards of service that you have come to expect from Bestwestern. However, we recognize that there may be some challenges during this period, and we sincerely apologize for any inconvenience you may encounter.Our team is working diligently to address any issues that may arise and to enhance your overall experience. If you have any specific concerns or if there is anything we can do to make your stay more comfortable, please do not hesitate to reach out to our front desk at (760) 365-3555. We genuinely appreciate your understanding and patience during this time of change. We value your loyalty and look forward to continuing to serve you with the same level of excellence that has been defined. Thank you for choosing SureStay Plus by Best Western Yucca Valley. We are excited about the future and are grateful for the opportunity to be part of your travel experiences.

10/10 優異

Jill

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and hospitable
於 2024 年 2 月住了 2 晚
Brenda Garza - Operations Manager 於 2024年2月25日的回應
Hi Jill, Thank you for your review! We hope to see you again soon. -Brenda Garza

8/10 不錯

Daniel

讚好：職員與服務、設施服務和住宿狀況
Room was clean, staff was friendly. Close to everything in the Joshua Tree area. Bed was extremely comfortable.
於 2024 年 2 月住了 1 晚
Brenda Garza - Operations Manager 於 2024年2月25日的回應
Hello Daniel, We are glad you enjoyed your visit and we look forward to seeing you again. Thank you, Brenda Garza

2/10 很差

Josey

於 2024 年 2 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Don’t go
Fridge was broke made noises . Plus had mold in . Remote was broke . Curtains wouldn’t close all the way . Had to wait like 5 min for someone to come to front desk . Very overpriced
於 2024 年 1 月住了 1 晚
Bianca 於 2024年2月9日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 欠佳

Carmela

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Bed bugs
於 2024 年 1 月住了 1 晚
Bianca 於 2024年2月9日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 很差

Franklin

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
For the price of the room could clean the room staff was not helpful and room smelt dirty and like hot sauce
於 2024 年 1 月住了 1 晚
Bianca 於 2024年2月7日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 優異

CHRISTINA

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed here for the king of the hammers off road race. Enjoyed the nice clean room and great breakfast in the morning. Before heading out to the race each day. The lady setting up the breakfast buffet did an amazing job.
於 2024 年 1 月住了 2 晚