Zephyr Cove Hotel with Pool

"Arrived to find there was no self parking available on site or nearby, only valet for $40 per night. This was not communicated in any of the pre-arrival messages or booking confirmation or we would have packed and prepared differently. Then, when retrieving our vehicle at the end of our stay, the valet attendant brought my car out, parked it, then walked right past me waiting out front and disappeared. I had to go back to the valet desk a second time to find out where he'd gone with my car keys. Not exactly 5-star service, nor representative of a $40 per day value. But the extra fees did not end at the valet stand. Of course, there is the $50 per day resort fee (plus tax), and a $50 to $75 (depending on who you ask) per day fee to bring your pet to this pet-friendly resort, and $25 per person to access the continental breakfast buffet. Each of these, on their own, may be reasonable, but when the daily fees amount to double the room rate, things have surely gotten out of hand. Having stayed at many of the adjacent properties, I have never experienced this level of compulsory add-on charges, and would expect the service standards to be similarly elevated, but unfortunately this fell far short of my expectations."

"Super clean, short walk to ski lift"

"Friendly and efficient staff. "

"Amazing view and location. "

"Everything was great! The staff made everything even better. So friendly and helpful. We will come again!"

"Room, service, and amenities were fine, but the bed was extremely bad. All of us could not sleep well. My back hurts a lots and AC were so loud and made my throat so dry, so I barely slept both nights. We had extra day for offer but I just couldn't wait to go home to sleep."

"Everything was great"

"It was short trip less than 24 hours and everything went good with the Hotel."

"Property beautiful, staff wonderful, room with balcony large and comfortable, shuttle easy to access. Will certainly go back and recommend to anyone who is interested in a nice, relaxing vacation."