“The service at this hotel is truly impressive! During check-in, the front desk staff went out of their way to make everything as convenient as possible for me. Since we arrived late and all the nearby liquor stores were closed, they kindly surprised me by delivering a bottle of Chilean red wine! The room itself was spotless and cozy, with bedding so comfortable I slept like a dream. Breakfast was a delight too. Overall, it was an exceptional stay, and I’d definitely come back next time!
”
“The service at this hotel is truly impressive! During check-in, the front desk staff went out of their way to make everything as convenient as possible for me. Since we arrived late and all the nearby liquor stores were closed, they kindly surprised me by delivering a bottle of Chilean red wine! The room itself was spotless and cozy, with bedding so comfortable I slept like a dream. Breakfast was a delight too. Overall, it was an exceptional stay, and I’d definitely come back next time!
”
“Unterkunft ist gut gelegen. Standard und Sauberkeit sind gut. Das Personal ist unterirdisch. Wann immer man etwas braucht (Reisepass im System für die Skipässe hinterlegen, einchecken, auschecken, fehlende Speisen am Buffet, kein Wasser in der Kaffeemaschine, ....) dauert es Stunden bis es gemacht wird, wenn überhaupt.”
“Unterkunft ist gut gelegen. Standard und Sauberkeit sind gut. Das Personal ist unterirdisch. Wann immer man etwas braucht (Reisepass im System für die Skipässe hinterlegen, einchecken, auschecken, fehlende Speisen am Buffet, kein Wasser in der Kaffeemaschine, ....) dauert es Stunden bis es gemacht wird, wenn überhaupt.”
“The manager Vivien was amazing and so supportive with English, booking tickets, getting taxis, sharing directions and helping with shopping and dining. Simply can’t thank her and the staff enough. Most amazing experience for a non Chinese speaking traveller in a very non English speaking location that is close to ski fields and the Great Wall of China.
Simply amazing ”
“The manager Vivien was amazing and so supportive with English, booking tickets, getting taxis, sharing directions and helping with shopping and dining. Simply can’t thank her and the staff enough. Most amazing experience for a non Chinese speaking traveller in a very non English speaking location that is close to ski fields and the Great Wall of China.
Simply amazing ”
“Check in was ok although a long line with only 2 ppl in front desk. It was prepaid w/double breakfast but the next day the breakfast site could not find my record so the bill was sent to my room. Later then I received a call from front desk to ask how to pay the room fee etc. I replied it was prepaid and then I sent my receipt to front desk, then front desk said they need to verify with if I need to pay or not with financial dept to check if they receive fund or not. No information was replied……
“Check in was ok although a long line with only 2 ppl in front desk. It was prepaid w/double breakfast but the next day the breakfast site could not find my record so the bill was sent to my room. Later then I received a call from front desk to ask how to pay the room fee etc. I replied it was prepaid and then I sent my receipt to front desk, then front desk said they need to verify with if I need to pay or not with financial dept to check if they receive fund or not. No information was replied……