大堂酒廊

謝里登旅館的評價

3.5 out of 5
謝里登旅館
2723 Sheridan Rd, Zion, IL

評價

8.8

優異

10 分評分,優異;698 則評價中有 417 則" "
8 分評分,不錯;698 則評價中有 172 則" "
6 分評分,一般;698 則評價中有 61 則" "
4 分評分,欠佳;698 則評價中有 26 則" "
2 分評分,很差;698 則評價中有 22 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
very good👍
於 2021 年 7 月住了 2 晚
Sharon 於 2021年8月4日的回應
Thank you for the thumbs and and a 5 star rating. I am very happy that you had a good stay with us.

10/10 優異

Cassandra (Mebane)

讚好:整潔度、職員與服務和住宿狀況
I love it
於 2024 年 2 月住了 6 晚
Demy 於 2024年5月3日的回應
Hello Cassandra!We are delighted to hear that you had a wonderful stay here with us! We hope to see you again soon!

8/10 不錯

April

於 2024 年 2 月住了 5 晚
Demy 於 2024年5月3日的回應
Dear April,Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

10/10 優異

Scott

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice little spot for a quick weekend with the wife. Great spot if going to the Genesee Theater and you live in Wisconsin and dont want to drive back that night. Staff very friendly.
於 2024 年 4 月住了 2 晚
Demy 於 2024年4月22日的回應
Hello Scott,Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!

2/10 很差

Carl

不滿:職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
demy 於 2024年4月22日的回應
Hello Carl,Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our hotel and as to speak with one of our representatives with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 優異

Jose

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the room. It look amazing and bed was soft:)
於 2024 年 4 月住了 1 晚
Demy 於 2024年4月22日的回應
Hello Jose,We are happy to know that the room you stayed in exceeded your expectations! We hope that you were able to have a comfortable relaxation getaway and we hope to see you again soon!

6/10 一般

Norma

伴侶同遊
讚好:整潔度和職員與服務
It was quiet which is what I liked a lot. The staff was friendly. There was no coffee shop like the pics had showed. We were there three nights and our room never got cleaned. We had to ask the front desk for clean towels
於 2024 年 4 月住了 3 晚
Demy 於 2024年4月22日的回應
Hello Norma,Thanks so much for sharing your experience with us. Our coffee shop is open Monday-Sunday 7am-7pm and it is operated by our lovely front desk staff! We apologize if your room services was never relayed and we hope to do better in the future

8/10 不錯

Hector Avila

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Demy 於 2024年4月22日的回應
Hello Hector,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 優異

Alma

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Demy 於 2024年4月17日的回應
Hello Alma,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

8/10 不錯

Mary

家人同遊
Two thumbs up
於 2024 年 4 月住了 3 晚
Demy 於 2024年4月17日的回應
Hello Mary!Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 優異

Susan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice friendly staff
於 2024 年 4 月住了 2 晚
Demy 於 2024年4月7日的回應
Hello Susan,Thank you so much for staying with us while acknowledging our staff throughout your stay! We hope to see you back soon!

10/10 優異

Dale

讚好:整潔度、職員與服務、設施服務和住宿狀況
Never disappoints. Very clean hotel right in the Zion downtown. Nice lobby and very friendly staff
於 2024 年 4 月住了 1 晚
Demy 於 2024年4月7日的回應
Hello Dale!Thank you so much for your kind words! We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again! :D

10/10 優異

Cassandra (Mebane)

讚好:整潔度、職員與服務和住宿狀況
Me and my wifey love it front desk was amazing
於 2024 年 3 月住了 2 晚
Jay Front Desk 於 2024年4月3日的回應
Cassandra, that is wonderful to hear. We appreciate you taking the time to provide feedback. We are thrilled that you and your wife had amazing time. The staff and I look forward to serving the two of you again sometime in the near future!

4/10 欠佳

Carlos

伴侶同遊
讚好:設施服務
不滿:職員與服務
I forgot my lunch tote in the fridge in the room I was staying at . I had my husband call the hotel and they stated they would hold it for him, so long story short they stated it was already picked up by someone else’ a women had already picked it up ? Really? You just give my tote to anybody that comes along ? Do you not ask for id? This place needs to do better!
於 2024 年 3 月住了 1 晚
Jay 於 2024年4月3日的回應
I am glad we were able to get a hold of you and return your bag to you safely. We sincerely apologize for the miscommunication, and hope this doesn't deter you from future visits. Thank you.

10/10 優異

James M.

於 2024 年 3 月住了 1 晚
Demy 於 2024年4月22日的回應
Hello James!Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

4/10 欠佳

Fakouy (De Pere)

家人同遊
讚好:整潔度、設施服務和住宿狀況
They charged me a $20 extra without notifying me during booking. SMH.
於 2024 年 3 月住了 1 晚
Demy 於 2024年3月26日的回應
Hello Fakouy,Thank you for taking the time for leaving us a review on your most recent experience. We apologzie if our incidental policy wasn't communicated to you upon check in. However, we do run a 20 hold per night but it gets released typically a couple of dats after you check out. We hope you give us the opportunity to exceed your expectations in the near future.

10/10 優異

Amanda

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I just wanna start out by saying this place was absolutely beautiful!!! All of the staff was amazing and so kind! But there is one that we really need to thank and his name is Jay!!! We was hands down the best! So kind and so sweet and very very accommodating to us and the whole family! We need more people like him in this world!!! He made the whole experience magical!! We will definitely be back!!! We came for my husbands Navy graduation and stayed almost a week!! Thank you so much Jay and of course everyone else!!!
於 2024 年 3 月住了 4 晚
Demy 於 2024年3月21日的回應
Hi Amanda, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our team member Jay! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 優異

Audrey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is friendly and the hotel is very clean. It is a wonderful stay every time we visit.
於 2024 年 3 月住了 3 晚
Demy 於 2024年3月21日的回應
Hello Audrey,Thank you so much for staying with us while enjoying the hospitality of our staff! We hope to see you back again soon!

10/10 優異

Shonquella

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Demy 於 2024年3月16日的回應
Hello ShonquellaThank you so much for your feedback on your recent stay! We hope to have made your stay a memorable experience! We hope to see you back soon!

10/10 優異

Richard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jay at the front desk was friendly, efficient and gave us many options where to eat. He was the ultimate professional. Parking was easy and the room was impeccably clean along with the entire hotel. Breakfast was adequate. It would of been nice to have a restaurant and bar in the hotel. The hotel is in downtown Zion, but not a lot is going on in Zion. If you have a car, the location was good. Close to the beach, too!
於 2024 年 3 月住了 2 晚
Demy 於 2024年3月11日的回應
Hello Richard! Thank you so much! We are so delighted to have Jay on our team! We are also happy to know that he was able to make your stay lively while giving you insights around the area. We hope to see you guys back with us again soon! We will let Jay know your kind words!

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jay was very helpful upon checking us in...nice and friendly staff
於 2024 年 3 月住了 1 晚
Demy 於 2024年3月11日的回應
Hello Jennifer!Thank you so much for acknowledging Jay while enjoying your stay! We hope our staff along with Jay has made your stay delighted and enjoyable and hope to see you back with us again soon!

8/10 不錯

Maria

於 2024 年 3 月住了 1 晚
Demy 於 2024年3月27日的回應
Thank you very much for staying with us! we hope to see you again soon!

10/10 優異

Nancy

讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay at the Inn on Sheridan. The Hotel is absolutely beautiful 💎 If you ever go that way or even a lil further up the road, it's still worth the drive. Abby is amazing, she took great care of me. Thanks again for the coffee lady! ❤️ And don't check out without stopping at the breakfast buffet. Everything was perfect! I was sad to leave but I will definitely be back! 10/10 recommend!
於 2024 年 2 月住了 2 晚
Demy 於 2024年3月3日的回應
Thank you so much for your kind words, Nancy. We really appreciate you taking the time out to share your experience with us—and we agree—Aby is truly a gem to have on our team! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

10/10 優異

Daniela

讚好:整潔度
Demy 於 2024年2月28日的回應
Hello Daniela,We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

10/10 優異

Gwen

家人同遊
讚好:整潔度、設施服務和住宿狀況
Very well kept facility. Great breakfast options. Staff very friendly and professional.
於 2024 年 2 月住了 1 晚
demy 於 2024年2月15日的回應
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

10/10 優異

Ciera

讚好:整潔度、職員與服務、設施服務和住宿狀況
From the front end staff to housekeeping each person countered was amazing. As a versed traveler I will say the staff even the breakfast staff were the best staff I have ever encountered.
Demy 於 2024年2月1日的回應
Hello Ciera! We are happy to know that you enjoyed the hospitality of our staff and the bfast that was served during your stay! We hope to see you back soon for more traveling!

10/10 優異

Rebecca

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Great place!
Demy 於 2024年1月25日的回應
Hello Rebecca! Thank you so much for loving and enjoying your stay! We hope to see you back again soon!

10/10 優異

David James

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Jay at the front desk is definitely an asset to this property. He was outgoing and a over the top with his Helpfulness.
於 2024 年 1 月住了 4 晚
Demy 於 2024年1月22日的回應
Hello! Thank yo so much for recognizing our wonderful front desk Agent Jay! He is wonderful and is always willing to go above and beyond to make someone's stay a enjoyable experience! We hope that you come back soon and we will pass on the message to him!

6/10 一般

Bruce

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Demy 於 2024年1月22日的回應
Dear Bruce, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 優異

Edgar

讚好:整潔度
於 2024 年 1 月住了 3 晚
Demy 於 2024年1月15日的回應
Hello Edgar,We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

10/10 優異

Lisa

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was very friendly, helpful. Breakfast very good, nice options, clean surroundings!
於 2024 年 1 月住了 1 晚
Demy 於 2024年1月15日的回應
Hello Lisa!Thank you so much for your feedback and acknowledgement of our wonderful staff! We're glad that we made your stay a pleasant one! We hope tp see you again soon!

8/10 不錯

Katina

讚好:整潔度和住宿狀況
.
於 2024 年 1 月住了 1 晚
Demy 於 2024年1月15日的回應
Hello Katina!Thank you so much for staying with us! We hope you enjoyed your stay and hope to see you soon!

4/10 欠佳

Ellen

家人同遊
讚好:整潔度和設施服務
不滿:職員與服務
It was downtown Zion IL.
於 2024 年 1 月住了 4 晚
Demy 於 2024年1月9日的回應
Hello Ellen,We apologize for your experience! If you'd like to speak to our management to further discuss how to make your stay better for next time please let us know and we are more than happy to help!

10/10 優異

Niya

於 2023 年 12 月住了 1 晚
Demy 於 2024年1月9日的回應
Hello Niya!Thank you for the 10 out of 10! We hope to see you again soon to make your next visit another memorable one!

10/10 優異

angie

讚好:整潔度、職員與服務和住宿狀況
I was really impressed with the overall aesthetic of the hotel. It was very clean and charmingly decorated. It was a bonus to have a playroom for the kiddos. I would highly recommend to friends and family to stay here. Absolutely loved it.
demy 於 2024年2月15日的回應
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us!

8/10 不錯

JOHN

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The standup shower had water all over the bathroom floor because the shower curtain and lack of a floor lip. The room was too warm, and the AC/Heater unit was useless.
於 2023 年 12 月住了 1 晚
Demy 於 2024年1月9日的回應
Hello John!We apologize if you had any problems with your room during your stay! We hope to make it right the next time you visit. If you'd like to reach out please give us a call and we are more than happy to help you!

8/10 不錯

Kelli

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Demy 於 2024年1月9日的回應
Hello Kelli!Thank you for staying with us! We hope you enjoy your stay and hope to see you again soon!

10/10 優異

James

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The customer service was amazing the gentleman was very welcoming and informing. Their breakfast was amazing the best I've had in a hotel and the rooms were very private and upscaled.
於 2023 年 12 月住了 1 晚
Demy 於 2024年1月9日的回應
Hello James!We are happy to know that our customer service was beyond exceptional throughout your stay! We always want to give our guests good service so that they can have something to remember by! We hope to see you soon!

10/10 優異

Sandra

於 2023 年 12 月住了 2 晚
Demy 於 2024年1月9日的回應
Thank you Sandra for the 10 out of 10! We hope to see you again soon!

10/10 優異

Vanessa

讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the way I was greeted by the staff and the way the property is maintained.
於 2023 年 12 月住了 1 晚
Demy 於 2024年1月9日的回應
Hello Vanessa!Thank you so much for acknowledging our lovely staff and our hospitality! Our goal is to always give guests great service while putting smiles on your faces! We hope to see and serve you again in the future!

10/10 優異

Janice

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Nadia Rodriguez 於 2023年12月13日的回應
Janice,Thank you for this awesome review. It was truly a pleasure to have you here with us. We hope to see you again!All the best,Nadia Rodriguez

8/10 不錯

Karen

不滿:客房舒適度
Some rooms renovated
I stayed on third floor with balcony facing Sheridan Road. The room had been partially renovated with flooring instead of carpet. Beware it is very noisy from cars going by so bring earplugs. I had to have maintenance bring batteries for tv remote since front desk didn’t have any. My main issue with the room was the beds. They are so high that couldn’t sit on edge of bed & had problems figuring out best way to get in bed. So I sat all the time in the desk chair. No maid service done. If you want more towels you can get at front desk or catch a maid in the hall. It’s a real trick getting balcony door to stay closed. They do now offer buffet breakfast which was ok. But when it ends at 9 weekdays & 10 weekends you have to leave fast . If you want to finish eating your food you have to go to lobby area where there are tables. They do sweep & mop the floors/stairs in lobby & by doors.
於 2023 年 12 月住了 4 晚
Nadia Rodriguez 於 2023年12月13日的回應
Karen,Thank you for such a detailed review. We take all of our feedback from our guests into high consideration. I will share this with our leadership team and make any appropriate enhancements possible. We hope to see you again in the near future, with hopes of exceeding your expectations. All the best,Nadia Rodriguez

10/10 優異

kristopher

讚好:整潔度、職員與服務和住宿狀況
Great Place to stay
Demy 於 2024年2月15日的回應
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are happy yo know that you had a great stay with us and hope to see you back soon!

8/10 不錯

Shannon

家人同遊
讚好:設施服務
於 2023 年 12 月住了 1 晚
Demy 於 2023年12月11日的回應
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We hope to see you soon!

10/10 優異

Christina

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
We were very impressed with the hotel and staff. Beds were comfortable, rooms were clean and in good condition, and the room and hotel were nicely updated. Price was great. And it was an easy drive to base for my son’s graduation. There is a shuttle with a fee. Breakfast was decent with warm eggs and bacon/sausage as well as continental choices. I did not find the parking or noise to be a problem. The price was great especially for the level of quality and when we wanted to add a night they gave us a %20 military discount which was comparable to Hotel.com rate. My husband is disabled and we really appreciated the elevator. I would highly recommend this hotel
於 2023 年 11 月住了 3 晚
Demy 於 2023年12月11日的回應
Hello Christina! Thank you so much for acknowledging our wonderful staff while have a pleasant stay for your son's navy graduation! We are glad that we were able to accommodate your family as well as by making it comfortable while meeting the needs. Our staff strives to continue to give the best customer service to make future stays more memorable. We hope to see you back soon!

10/10 優異

Torie

家人同遊
Very impressed! It was exactly what I expected and more!!
於 2023 年 12 月住了 1 晚
Nadia Rodriguez 於 2023年12月5日的回應
Torie,Thank you for the awesome feedback. It was truly a pleasure to have you here with us. We hope to see you again in the near future.All the best,Nadia Rodriguez

10/10 優異

Ciera

於 2023 年 11 月住了 1 晚
demy 於 2024年1月9日的回應
Thank you so much for the positive review! we hope to see you again soon!

10/10 優異

Gary

讚好:住宿狀況
Very clean and friendly staff
於 2023 年 11 月住了 3 晚
Demy 於 2023年11月29日的回應
Hello Gary!Thank you for staying with us and we are happy to know that you enjoyed your stay :) Our motto is to always give out good customer service along with exceptional hospitality from our lovely staff. We hope to see you back soon!

10/10 優異

Bryan

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Demy 於 2024年1月9日的回應
Hello BryanThank you so much for the positive review! We are glad to know that we've made your stay a 5 out of 5 and hope to see you soon!

8/10 不錯

Marqisha

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Cute and quiet boutique hotel. Loved the balcony and breakfast. Game room was closed as well as the restaurant for renovations. The desk lamp in my room did not work which was a why I gave four stars; as I was hoping to get some work done. However great, quiet and unique space.
於 2023 年 10 月住了 1 晚
Demy 於 2023年11月29日的回應
Thank you so much for your kind words, Marqisha. We really appreciate you taking the time out to share your experience with us We count ourselves lucky to have customers like you. We look forward to working with you again in the future!