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維爾蘭伯格精品酒店的評價

4 out of 5
維爾蘭伯格精品酒店
Niederdorf Strasse 10, Zürich, ZH

評價

8.8

優異

10 分評分，優異；1000 則評價中有 578 則" "
8 分評分，不錯；1000 則評價中有 278 則" "
6 分評分，一般；1000 則評價中有 85 則" "
4 分評分，欠佳；1000 則評價中有 36 則" "
2 分評分，很差；1000 則評價中有 23 則" "

9.0/10 

整潔度

9.4/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

真實旅客

讚好：整潔度和職員與服務
性價比低
房間整潔，面積偏細，地理位置方便，但我們住2樓房間的窗外就是2樓露天花園，早餐時間由7時許開始，住客可以選擇在露天花園用餐，因此用餐的人和房間內的人只有一窗之隔，加上瑞士少開冷氣、多開窗，房間內正在睡覺的人很容易被用餐人士嘈醒。房間內沒有雪櫃，整體性價比低。
於 2023 年 9 月住了 1 晚
Denis, Asst. Front Office Manager 於 2023年9月18日的回應
Dear Guest, thank you for your feedback and your stay. While we wish you had a better experience, we learn from feedback like this and use it to improve. We hope to have the opportunity to provide you with an improved experience in the future. Kind Regard

8/10 不錯

Alan

讚好：職員與服務
不滿：整潔度和住宿狀況
Cleanliness is an issue.
General comments for my stays in the past week. The service was good. However, the Room facilities and cleanliness needs to be lift up immediately. 1. Stains and hair found on the sofa. 2. Wine cellar ventilation fan was noisy which woke me up during the night on my 1st stay. 3. Toilet bowl cover loosened. 4. Stains and hair found in a towel. 5. Curtains in the bathroom was dirty. 6. Basin was stained 7. Hair dryer was very dirty and dusty. 8. Stain found on the bed board. 9. There are screw holes in the bathroom wall that were not finished.
於 2023 年 5 月住了 1 晚
Francesco Sciolla FOM 於 2023年5月5日的回應
Dear Alan, Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We were delighted to read that you enjoyed your recent stay overall. We apologize if not everything during your stay did reflect the service we aim to provide to our valued customers. We are always trying to improve our guest experience.

6/10 一般

Alan

於 2023 年 4 月住了 2 晚
Denis, Asst. Front Office Manager 於 2023年5月1日的回應
Dear Alan, thank you for your stay and your feedback. We hope to see you soon again. Kind Regards.

10/10 優異

Cherub (Hong Kong)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staffs are very friendly and helpful providing suggestions for restaurants and place to go. The room is spacious and the breakfast is also nice with many selection.
於 2019 年 11 月住了 4 晚
Max 於 2020年1月6日的回應
Dear Cherub Thank you very much for your stay with us as well as for your wonderful feedback. The whole team is very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Front Office Manager

6/10 一般

Agnes (Hong Kong)

親子同遊
讚好：整潔度和職員與服務
酒店員工態度非常友善，接待處旁的檸檬薄荷水非常好飲，還有蘋果和瑞士糖，非常貼心！ 但酒店房間光線太暗！可以光猛一點更好！ 早餐選擇種類不多，但環境ok ! 整體滿意！
於 2019 年 10 月住了 2 晚
Max 於 2019年10月14日的回應
Dear Agnes Thank you very much for your stay with us as well as for your kind feedback. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Front Office Manager

8/10 不錯

BoboPam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Helpful staff
The staffs are very helpful.
於 2019 年 9 月住了 3 晚
Max 於 2019年9月30日的回應
Dear BoboPam Thank you very much for your stay with us. We also appreciate your amazing feedback. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Front Office Manager

10/10 優異

Kai Fan Justin (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Max 於 2019年8月5日的回應
Dear Kai Fan Justin Thank you very much for your stay with us as well as for your wonderful rating. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Front Office Manager

10/10 優異

Eric Tat Wing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice boutique hotel. Excellent location, good walking distance to visit. Good hotel service and customer experience. Highly recommended.
於 2019 年 7 月住了 5 晚
Max 於 2019年7月26日的回應
Dear Eric Thank you very much for your stay and your amazing feedback. The whole team is very looking forward to welcome you back with us one day. Yours sincerely Max Lauke Guest Relation Manager

8/10 不錯

Sui Cheung

讚好：整潔度、職員與服務和住宿狀況
空調有點嘈
於 2019 年 7 月住了 1 晚
Max 於 2019年7月15日的回應
Dear Sui Cheung Thank you very much for your stay with us. We also highly appreciate your wonderful feedback and are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Guest Relation Manager

6/10 一般

Ho Kar

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Max 於 2019年2月18日的回應
Dear Ho Kar Thank you very much for your stay with us as well as for your kind rating. We are very looking forward to welcome you back one day with us. Yours sincerely Max Lauke Guest Relation Manager

8/10 不錯

Kwokkwong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位處老城區，交通方便。房間整潔，早餐豐盛
於 2019 年 1 月住了 1 晚
Max 於 2019年1月17日的回應
Dear Kwokkwong Thank you very much for your stay with us as well as for your kind feedback. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Guest Relation Manager

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was lovely and the room clean and had all you would need. The staff were excellent and very helpful. Great hotel for central Zurich.
於 2024 年 5 月住了 1 晚
Denis, Asst. Front Office Manager 於 2024年5月5日的回應
Dear Daniel, Thank you for your recent stay at Hotel Wellenberg and for taking the time to give us your great feedback and the kind words about our team. We are very pleased that you enjoyed your stay with us. Kind regards from Zurich.

10/10 優異

Varshni

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay at the Wellenberg Hotel! It was very clean and accommodating, and the location was excellent. The staff was also very friendly, and we'd especially like to thank Thana on the breakfast team, who was so friendly and gave us some great tips about things to see and do!
於 2024 年 4 月住了 4 晚
Francesco Sciolla, Front Dek 於 2024年4月28日的回應
Dear Varshni, Thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.

10/10 優異

JACQUELINE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and nice location.
於 2024 年 4 月住了 1 晚
Francesco Sciolla, Front Desk 於 2024年4月28日的回應
Dear Jacqueline, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

8/10 不錯

Fernando

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buena ubicación
於 2024 年 4 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年4月25日的回應
Dear Fernando,Thank you very much for taking the time to share your experience with us. We are looking forward to your next stay in the near future. Best regards

10/10 優異

stephanie

伴侶同遊
讚好：整潔度和職員與服務
Magnifique hôtel, très bien situé. Belle chambre, lit confortable. Insonorisation insuffisante. Bon petit déjeuner. L’employée au déjeuner est vraiment très sympathique. Situer dans le centre historique pédestre.
於 2024 年 4 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年4月22日的回應
Chère Stephanie, nous avons pris connaissance de votre revue de l'hôtel et nous vous remercions sincèrement de nous avoir fait part de toutes vos remarques. Nous espérons avoir l'opportunité de vous accueillir à nouveau. Bien cordialement

6/10 一般

Andrew

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年4月30日的回應
Dear Andrew,Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We apologize if not everything during your stay did reflect the service we aim to provide to our valued guests. Kind regards

8/10 不錯

david

伴侶同遊
讚好：整潔度和職員與服務
Great for old town bars and restaurants. No aircon, so maybe hot in summer.
於 2024 年 3 月住了 2 晚
Francesco Sciolla, Front Desk 於 2024年4月8日的回應
Dear David, Thank you very much for taking the time to share your experience with us. We are looking forward to your next stay in the near future. Best regards

10/10 優異

Mary Lou

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location/using public transport. Quite quiet 4 restful night. Spotless!! Staff Would recommend!!
於 2024 年 4 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年4月4日的回應
Dear Mary Lou, we would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again soon. Kind regards from Zurich

10/10 優異

Zheyu

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年4月22日的回應
Dear Zheyu, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us! Kind regards from Zurich

10/10 優異

Micky (Chicago)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was nice. The WiFi was weak.
於 2024 年 3 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年4月1日的回應
Dear Micky,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations but we are sorry if you have experienced problems with the Wi-Fi network. We hope to see you again in the future. Kind regards from Zurich

10/10 優異

Meredith

親子同遊
I am so happy with our stay at Hotel Wellenberg. The staff was so kind, welcoming and professional. We stayed in the Tower Suite and our girls had a traditional room. The suite was incredible, beautifully appointed and comfortable, and the smaller room was also extremely well put together and functional. The breakfast was so much more than we expected and the staff in charge of the breakfast was very welcoming and friendly! The location felt convenient to everything. I would recommend this hotel to anyone coming to Zurich.
於 2024 年 3 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年3月31日的回應
Dear Meredith,Thank you so much for your wonderful review! We are delighted to read that you had a fantastic experience. Feedback like yours motivates us to keep working hard to provide the best possible service to our guests. It was a pleasure to have you as our guest and we hope to see you again soon. Kind regards from Zurich.

10/10 優異

Rodney

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was everything I needed for my vacation, the staff was very professional and helpful as well as pleasant. The location was so nice( despite the construction) going on outside the hotel, it was the ideal location for me and my family. Again, the staff was very helpful and knowledgeable of all my questions. I truly enjoyed that we were in close proximity to everything we needed.
於 2024 年 3 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年3月25日的回應
Dear Rodney,We would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich

10/10 優異

Jillian

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent location and staff and room!
於 2024 年 3 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年3月22日的回應
Dear Jilian,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us! Kind regards from Zurich

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Totally renovated and awesome!
於 2024 年 3 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年3月17日的回應
Dear Paul,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Kind regards from Zurich.

8/10 不錯

Kimberly

讚好：整潔度、職員與服務和住宿狀況
It was a really nice location and beautiful hotel. The only thing I wasn’t a fan of was constantly having to get the portable A/C unit refilled with water to work
Denis, Asst. Front Office Manager 於 2024年3月17日的回應
Dear Kimberly, We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. We hope to see you again in the future. Best regards from Zurich.

10/10 優異

Jordan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is located in the ideal location and is in walking distance from so many great restaurants and bars.
於 2024 年 3 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年3月12日的回應
Dear Jordan,It was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. Kind regards from Zurich.

10/10 優異

Hugh (henderson)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A fun location close to everything. Nice staff at a good value for money rate!
於 2024 年 3 月住了 4 晚
Denis. Asst. Front Office Manager 於 2024年3月9日的回應
Dear Hugh,Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. We hope to see you again in the future. Best regards from Zurich.

10/10 優異

Adrian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Well located, but lots of construction nearby - that isn't the hotel's fault. Lounge area is lovely and hotel is well located. Staff were very friendly and helpful.
於 2024 年 2 月住了 1 晚
Francesco Sciolla, Front Desk 於 2024年3月4日的回應
Dear Adrian, it was our pleasure to welcome you at the Hotel Wellenberg. Our concern is to fulfill our guests' wishes individually and in the best possible way. We apologize if this was not the case. Nevertheless, we are very happy that you enjoyed your stay for the most part and thank you for your compliments to the Team. Best regards from Zurich.

10/10 優異

James

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great spaces for guests to spend time. Complimentary coffee and water bar! Wonderful experience!
於 2024 年 2 月住了 3 晚
Francesco Sciolla, Front Desk 於 2024年3月4日的回應
Dear James, Thank you very much for your kind words. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.

6/10 一般

Hoda (Wall)

於 2024 年 2 月住了 1 晚
Denis, Asst. Front Office Manager 於 2024年3月22日的回應
Dear Hoda,Thank you very much for your stay at Hotel Wellenberg in Zurich and that you took the time to let us know your feedback. We apologize if not everything during your stay did reflect the service we aim to provide to our valued guests. Kind regards

4/10 欠佳

真實旅客

家人同遊
讚好：住宿狀況和客房舒適度
Demasiado ruido por las noches. Las toallas son muy chicas y delgadas / mala calidad.
於 2024 年 2 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年2月11日的回應
Estimado cliente, gracias por haber dejado su comentario tras su estancia en nuestro hotel. Lo sentimos si no todos nuestros servicios hayan sido de su agrado. Esperemos, sin embargo, poder darle nuevamente la bienvenida en el futuro en nuestro hotel. Un cordial saludo.

10/10 優異

Alan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年1月25日的回應
Dear Alan,It was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

2/10 很差

ALAIN

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
TENENBAUM Dr.Dr
Dieses Hotel verdient weniger als 1 Stern. Es gibt weder eine Minibar noch einen Luftregler (zu heiß). Das Badezimmer mit einem Plastikwaschbecken und einer Dusche, die mehr als dürftig ist. eine schreckliche Matratze. Ich habe jetzt Rückenschmerzen und muss Physiotherapie machen. Ein Frühstück, bei dem die wichtigsten Schweizer Produkte wie Birchermüesli usw. fehlen. Nur 3 Brotsorten. Wie bei der Kaffeemaschine gibt es nur zwei Möglichkeiten. Wenn Sie das Pech haben, nach einem schlechteren Cappuccino zu fragen, müssen Sie 5,60 CHF extra bezahlen. Zudem sind die Steckdosen weder international noch europäisch. Badeschuhe und ein Bademantel fehlen. Das Bett ist nur für 1 1/2 Personen gemacht und nicht für 2! Alle Personen (4 – 2 aus der Schweiz und 2 aus Frankreich) machten die gleiche Beobachtung wie ich und mein Kollege. In der Schweiz sollte es diesen Scheiss gar nicht geben
於 2024 年 1 月住了 2 晚
Francesco Sciolla, Front Office Manager 於 2024年1月29日的回應
Sehr geehrter Herr TenenbaumWir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir sind verwundert, dass wir während Ihres Aufenthalts keine Beschwerden von Ihnen erhalten haben. Unser grösstes Ziel ist die Zufriedenheit unserer Gäste, und es macht uns traurig, wenn dies aus dem einen oder anderen Grund nicht erreicht wird. Ihr Kommentar hinterlässt bei uns leider das Gefühl, dass wir an unserem Arbeitsplatz und in unserem täglichen Einsatz für die Erbringung unserer Leistung respektlos behandelt werden.

10/10 優異

Janice

讚好：整潔度、職員與服務、設施服務和住宿狀況
I traveled with family and we love this hotel. Walking distance to restaurants and shopping! I highly recommend!
Denis, Asst. Front Office Manager 於 2024年1月17日的回應
Dear Janice, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和住宿狀況
boa estadia
Em termos gerais foi uma boa estadia. O check-in foi bem rápido pois já tinha feito o atendimento prévio que me foi mandado por e-mail. o atendente muito simpático e prestativo. os elevadores infelizmente pequenos para levar uma família de 2 adultos e 2 crianças de uma vez e um pouco demorado devido a lotação do hotel. o quarto adequado, porem algumas toalhas estavam com pequenos rasgados e não tao limpas, o banheiro não tinha box, apenas cortina de plastico que deixa espalhar água pelo chão. cafe da manha bom, porem meus filhos gostariam de tomar chocolate quente e essa opção era paga a parte por 3,5 francos suíços cada, acredito que o hotel poderia não cobrar por essa bebida, apenas uma sugestão
於 2024 年 1 月住了 1 晚
Denis, Asst. Front Office Manager 於 2024年1月16日的回應
Dear Guest, Thank you for your feedback. We are sorry to read that not everything was to your satisfaction during your stay. Thank you also for letting us know where we should continue to improve. We look forward to welcoming you again in the future. Kind regards from Zurich.

10/10 優異

Michael

於 2024 年 1 月住了 2 晚
Francesco Sciolla, Front Desk 於 2024年1月11日的回應
Dear Michael, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

10/10 優異

Matthew (Edina)

於 2024 年 1 月住了 1 晚
Denis, Asst. Front Office Manager 於 2024年1月28日的回應
Dear Matthew, it was our pleasure welcoming you at the Hotel Wellenberg. We are very glad that you enjoyed your stay. We are already looking forward to your next stay with us. Best regards from Zurich.

10/10 優異

Natalie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We encountered a few hiccups with our room upon check-in, but the manager of the hotel and his assistant went above and beyond to fix the issues and ensure the rest of the stay was amazing. Great location, and beautiful hotel. Would definitely stay again if we get back to Zurich.
於 2023 年 12 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年1月10日的回應
Dear Natalie, thank you very much for your kind words and for your lovely feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team are already looking forward to welcoming you again in the future. Best regards from Zurich.

6/10 一般

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
mediocre hotel w/tiny rooms
Disappointing hotel, NOT as nice as their pics. Central location on busy square = LOUD all night. Bathroom is so TINY you can't turn around, also tiny shower floods entire floor (leaks from below). "Free welcome drink" = soft drink (water, coke), obviously misleading. They do have a beautiful library that you can only use at midnight bc during the day it is FULL of entire families sprawling on every surface snoring & slobbering for HOURS while waiting for their rooms. Gives the place the feeling of a crowded, rundown youth hostel. Very unpleasant. Would NOT stay again.
於 2023 年 12 月住了 2 晚
Denis, Asst. Front Office Manager 於 2024年1月6日的回應
Dear Guest, thank you for your feedback. We are concerned about the differences in quality that you have experienced during your recent stay with us and we hope that you will excuse us for any inconvenience. We would just like to add that we would have been grateful also to know about your experiences while you were still staying at the hotel - perhaps we could have sorted out one or the other difficulty to make your stay more comfortable. Best regards

10/10 優異

Gerardo (London)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and property condition, but the very best of the Hotel is the staff, they all change the whole experience from good to great in particular Donna (I hope is spelled correctly) in the reception. Highly recommended, I’d stay there again any time.
於 2023 年 12 月住了 4 晚
Denis, Asst. Front Office Manager 於 2023年12月30日的回應
Dear Gerardo, thank you very much for your kind words and for your lovely feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team are already looking forward to welcoming you again in the future. Best regards from Zurich.

8/10 不錯

Tiffany

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Denis, Asst. Front Office Manager 於 2024年1月16日的回應
Dear Tiffany, thank you for your feedback and for your stay in our Hotel Wellenberg. We hope to be able to welcome you again in the future. Best regards.

10/10 優異

Joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay in Zurich
The hotel is excellent. The rooms are great and the library/lounge is a nice place to have a cup of coffee and relax. Also, the breakfast is excellent.
於 2023 年 12 月住了 1 晚
Francesco Sciolla, Front Desk 於 2023年12月24日的回應
Dear Joseph, thank you very much for your kind words and your feedback. We are very glad that you had a pleasant stay with us at the Wellenberg Hotel. The entire team and I are already looking forward to welcoming you again in the future. Best regards from Zurich.

8/10 不錯

Felipe

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy buen hotel!!!! Bien ubicado
於 2023 年 12 月住了 1 晚
Francesco Sciolla, Front Desk 於 2023年12月24日的回應
Dear Felipe, it was our pleasure to welcome you at the Hotel Wellenberg. We are very glad that you enjoyed your stay and we could meet your expectations. We are already looking forward to your next stay with us. Best regards from Zurich.

4/10 欠佳

Carter

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Not accurate amenities
This hotel was to have air conditioning and it did not. Why pay $350+ per night for a four star hotel. It lists amenities it does not have. This is not truthful and wrong. We sweat while sleeping and opened a window to loud drunks at bars in streets
於 2023 年 12 月住了 2 晚
Frncesco Sciolla, Front Desk 於 2023年12月24日的回應
Dear Carter, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. Kind regards

10/10 優異

Cesar

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best location, charming plaza in old town, walk to train and opera house. Family room we had excellent, spacious and well equipped, even had an Xbox for kids! All staff personable, Ruth in breakfast room so friendly! There’s a wonderful common living room for families to meet and socialize, breakfast sufficient. Loved our stay! Highly recommend
於 2023 年 12 月住了 3 晚
Denis, Asst. Front Office Manager 於 2023年12月22日的回應
Dear Cesar, we are very happy that you enjoyed your stay with us and we would like to thank you for your very positive feedback. Feedback like yours motivates us to keep working hard and offering our guests the best possible service. We would be delighted to see you again in the future. Kind regards.

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Outdated rooms, mouldy bathrooms - friendly staff
Service was friendly and welcoming. Lobby, lounge and family room modern and stylish but rooms very much in need of refurbishment. Dated bathrooms with extensive mould around the windows. Be great to see the actual rooms brought up to the standard of the public areas. Disappointing but staff were very nice.
於 2023 年 12 月住了 3 晚
Denis, Asst. Front Office Manager 於 2023年12月22日的回應
Dear Guest, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. We work hard to provide an exceptional guest experience. Kind regards

6/10 一般

Jan Kenneth

讚好：職員與服務
Helt ok
Fin og sentral beliggenhet i gamlebyen, kort avstand til shopping, severdigheter samt de fleste julemarkedene i byen. Mange koselige boder i gaten rett ved hotellet. Selve hotellet var av grei standard med bra størrelse på rommet. Det som trekker ned er relativt dårlig utvalg på frokost samt ingen temperatur regulering på rommet.
於 2023 年 12 月住了 4 晚
Denis, Asst. Front Office Manager 於 2023年12月19日的回應
Dear Jan, thank you for taking the time to share your feedback. While we wish you had a better experience, we learn from feedback like this and use it to improve. We work hard to provide an exceptional guest experience. Kind regards

10/10 優異

Earl

家人同遊
讚好：整潔度、職員與服務和設施服務
We enjoyed our stay. Great location, just few minutes walk from the Zurich HB train station and shops. Very friendly staffs The only downside is that the exhaust from the toilet where we stayed (rm 412) was not working.
於 2023 年 11 月住了 2 晚
Denis, Asst. Front Office Manager 於 2023年12月15日的回應
Dear Earl, thank you for your stay and your feedback. We are delighted to read that you enjoyed your recent stay at our Hotel Wellenberg and that we were able to meet your expectations. We apologise for the inconvenience caused by the bathroom in your room. It was a pleasure having you and we hope you will visit us again soon.

10/10 優異

Jamie

於 2023 年 12 月住了 2 晚
Denis, Asst. Front Office Manager 於 2023年12月14日的回應
Dear Jamie, we would like to thank you for your feedback. We are very pleased that you enjoyed your stay and that we were able to meet your expectations. We hope to see you again in the future. Kind regards from Zurich