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EMA 之家 - 套房酒店的評價

4 out of 5
EMA 之家 - 套房酒店
Nordstrasse 1, Zürich, ZH

評價

9.4

完美

10 分評分,優異;628 則評價中有 453 則" "
8 分評分,不錯;628 則評價中有 141 則" "
6 分評分,一般;628 則評價中有 18 則" "
4 分評分,欠佳;628 則評價中有 8 則" "
2 分評分,很差;628 則評價中有 8 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

8/10 不錯

SHANJU

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2023年12月14日的回應
Dear SHANJU,We are delighted to hear that your stay at EMA House Hotel Suites was a pleasant one. We strive to provide our guests with the best service and accommodation possible, so we are thrilled you enjoyed your visit. Thank you for choosing us for your Zurich visit.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得一試的選擇
房間寬敞舒適,適合家庭旅遊,有洗衣跟小廚房可使用相當方便,這次被安排在頂樓轉角房,外突的陽台可以悠閒的欣賞河景跟蘇黎世的城市景。早上在房內享用自選早餐也是很推薦的地方
於 2023 年 1 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2023年2月3日的回應
Dear Guest,Thank you very much for your lovely review about your stay at EMA House Hotel Suites. It is wonderful to hear that you had an excellent experience staying with us and noticed the amenities and space of our suites. We strive to create first-class experience for all of our guests, and we are glad that we could deliver. It would be our pleasure to welcome you back to EMA House for a future trip to Zurich.

10/10 優異

Cho Man

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2022年8月22日的回應
Dear Cho Man,Thank you very much for rating your EMA House Hotel Suites experience with the maximum points. We highly appreciate your satisfaction with our services. t would be our pleasure to welcome you back to EMA House for another Zurich visit.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 7 晚
Urs Schaerer, Director 於 2020年1月24日的回應
Thank you very much for the lovely review dear guest! Your reward is a great motivation to the entire EMA House team to keep up the quality level of our services as well as of our facilities. We are very happy that you had a comfortable stay at the contemporarily designed and fully air-conditioned EMA House Hotel Suites and we are looking forward to welcome you some other time again.

10/10 優異

WAI TAK TESS

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Urs S. 於 2019年10月21日的回應
Thank you very much Wai Tak Tess! I am delighted to see that your expectations in your stay at the contemporarily designed and fully air-conditioned EMA House Hotel Suites were met. May we welcome you some other time again? Urs Schaerer, DIrector

8/10 不錯

Ching

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚
Urs S. 於 2019年4月29日的回應
Hello Ching! Thank you very much for your kind review. We are pleased that overall your expecations in your stay at the contemporarily designed and fully air-conditioned EMA House Hotel Suites were met. May we welcome you some other time again? Urs Schaerer, Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 1 晚
Urs S. 於 2019年4月5日的回應
Thank You Dear Guest! Your kind review is highly motivating and we are very happy that your expecations in your stay at the contemporarily designed and fully air-conditioned EMA House Hotel Suites were fully met. We would be delighted to welcome you again soon. Urs Schaerer, Director

10/10 優異

真實旅客

於 2019 年 3 月住了 1 晚
Urs S. 於 2019年4月4日的回應
Thank you Dear Guest! We are delighted that your expecations in your stay at the contemporarily designed and fully air-conditioned EMA House Hotel Suites were met. Please visit us again soon. Urs Schaerer, Director

10/10 優異

Gwen (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent start with Zürich!
The location is great, Close enough to the main station, while we still enjoy a quiet and peaceful surroundings. Breakfast is amazing! The staff is friendly and helpful! We love every part of the hotel!
於 2018 年 5 月住了 3 晚
Pamela Coray 於 2018年6月4日的回應
Thank you so much for your lovely feedback, Gwen! It's great to hear that you enjoyed your stay with us, and we hope you will visit us again on another occasion.

8/10 不錯

真實旅客

讚好:整潔度和住宿狀況
房费不便宜,房间里有厨房却不让用,要用还得加钱,不太合理。 主人房的床头在坡屋顶下,不太舒服。 其他都不错,尤其早餐送到卧室里这个服务挺好的
Urs 於 2018年3月8日的回應
尊贵的贵宾! 感谢您的宝贵意见。 我们很高兴你喜欢我们的客房服务早餐。 我们高兴地注意到您的保留意见,我们总是尽可能地向他们学习。 Urs Schaerer,主任

10/10 優異

Tzu-Ying

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay!
Urs 於 2018年3月6日的回應
Thank you Tzu-Ying! Your top rating is very motivating and we are very pleased that you enjoyed your stay at the newly designed EMA House Hotel Suites. We would be very happy to welcome you some other time again. Urs Schaerer, Director

10/10 優異

Kin Chung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely boutique hotel in Zurich
The hotel upgraded us to a bigger suite. What a delight! The staff were helpful and accommodative. The suite was nicely furnished. We recommend it to anyone visiting Zurich.
於 2017 年 6 月住了 1 晚
Hello Kin Chung! Thank you very much for your lovely review and for your recommendation, which we highly appreciate. We are delighted that you spent a memorable time at the newly designed and fully air-conditionned EMA House Hotel Suites. Please do come back some other time again. Urs Schaerer, Director

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location, very clean and comfortable. Amazing breakfast prepared for you in your room. Charging extra fee for most kitchenware is out of our expectation for staying in an apartment hotel. Cause to be able to use kitchen equipment is the main purpose to book an apartment hotel and by doing so to reduce the total cost of a trip. Additionally, kitchenware is considered the main difference between an apartment and a simple hotel room; hence, extra charge on those kitchenware really made a poor first impression upon an apartment hotel management of its facility.
於 2017 年 5 月住了 1 晚
Hello Dear Guest! Thank you very much for your valuable input. We are very pleased that over all you enjoyed your stay at the newly designed and fully air-conditionned EMA House Hotel Suites. We are sorry that you peceived our handling of the kitchen use as inapropriate. EMA House Hotel Suites are not defined solely as an Apart Hotel. Our concept is based on two product types, one being Hotel Stays where the kitchen use is not included in the rate plan versus our Extended Stay package, which comes with the full use of the kitchen included. May we therefore suggest that for a future stay with us, you book our Extended Stay package. We appreciate your understanding and hope that we may welcome you at another occasion again. Urs Schaerer, Director

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
時尚舒適的公寓式旅館
客房寬敞舒適,設計現代簡潔,臥室餐廳客廳空間區分,廚房設備方便,工作人員服務親切,在房間內享用早餐精緻豐盛,會想再次入住。飯店位於安靜社區,離車站走路有點小距離,路有坡度,有近路可階梯下坡過河走到zurich HB,有幼兒同行者不太適合。櫃檯服務時間AM6:30~PM9:00,若有特殊需求請注意先聯繫飯店。
General Manager 於 2017年2月6日的回應
您好尊贵的客人! 谢谢您的精彩回顾。我们很高兴。我们很高兴地叫你另一次我们再次欢迎。 乌尔斯•舍雷尔主任

10/10 優異

fung (hong kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Apartment like and very cozy and good standard
Great to home breakfast Nice home with Kitchen Cozy apartment Need some transport Overall is excellent
Urs 於 2016年3月11日的回應
Thank you Fung for your lovely feed back on your stay at the newly designed EMA House Hotel Suites. Urs Schaerer, Director

10/10 優異

Yue (CHINA)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
最好体验酒店之一
终于要说说这家酒店了,在我20天的欧洲蜜月行当中,这家酒店给了我最好的入住体验!我们是当天晚上九点多抵达的酒店,到了酒店之后才知道瑞士的酒店是有下班时间的,虽然过了下班时间,但前台负责CHECK IN的老太太依然等着我们,并且非常热情地为我们办理手续,并做每一项说明。然后带着我们进入房间,坐电梯是需要用房间的钥匙来启动的,很高大上很保护隐私有木有。进入房间,每一件设施都很新,在床头和墙壁的关键位置,除了欧标插座之外,还有USB的充电口,顿时觉得贴心无比。整个房间的装修非常高档,如果说奢华如奔驰,那么这间酒店的房间便科幻如奥迪。床非常的舒适,可以拥有一个美好的夜晚。第二天早上送早餐进入房间的服务依旧无比贴心,可以在自己的房间享用丰盛早餐,如同回家一般温馨。如果你是自驾过来, 那么晚上停车免费,早上8点钟开始收费,并且限停一小时。最好的体验,很难用语言完全描述,如果你来苏黎世,那么这家酒店不容错过。
Urs 於 2016年1月16日的回應
Thank you, Yue! We are very happy that we were able to contribute to a romantic honeymoon. Urs Schaerer, Director

6/10 一般

YUK SHAN (Hong Kong)

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
2 Nights Stay
I booked this hotel mainly because there is washer and dryer offered in room facility as I need to manage my laundry after long journey. However, no washer nor dryer was found in the room. Poor wifi connection and there is no bath tub in the room as well. When I questioned this to staff they just simply replied yes this is the room type you booked (I double check my email confirmation the above should all be included in my room.) Coffee machine is available but it costs 2CHF each capsule. If I aware the actual condition in advance, I will definitely choose other hotels to suit my needs. Please hotel.com do something to correct the conditions of room facility offered in the webpage to prevent such misleading again.
Urs 於 2015年11月14日的回應
Hello Yuk Shan! Thank you very much for your valuabel feed back on your stay at the newly designed EMA House Hotel Suites. I very much regret that you faced difficulties during your stay and that you missed features which were apparently wrongly featured on your choosen booking platform. We shall have it checked and corrected if required. Your allocated Suite indeed has no washer/dryer. Guests of this Suite may however use our guest laundry just a few steps away from this specific Suite. Suite 204 has a large shower instead of a bathtub and I am sorry that your expecations were not fully met. Please accept our apologies for the inconvenience you encountered while staying with us. Urs Schaerer, Director

10/10 優異

Chih-Wei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Ashpei (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
2days stay
Hotel staffs are friendly and the breakfast service is good. A few steps away to take tram 11 or 14 to ZurichHB, it's very convenient.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好的酒店
房间多,早餐送到房间,服务好。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間非常寬敞
我們在這間飯店待了四天,一開始因為一些問題必須跟櫃台人員溝通,過程不僅耗時也很麻煩,但櫃台人員非常親切有耐心,最後也替我們將事情處理的很圓滿,因此對接待人員無可挑剔.交通位置離火車站有些距離,步行約15分鐘可以到,當然,若不確定飯店位置要花更多一點時間.一進房就被寬敞的客房所震懾,這是我們在旅行中住過最大的客房,而且該有的都有一點也不馬虎.床很軟很舒服,讓人躺了就捨不得起來.早餐還會直接送到房裡,可以穿著浴袍就享用早餐十分方便.唯一的缺點是打掃人員似乎沒有一定的規則:第一天打掃將我們的浴袍摺好放床上,第二天突然放在地上;盥洗用品也不會一直補齊,到最後一天時我們差點沒有沐浴乳可以洗澡.除此之外,我們對於這間飯店非常滿意,也十分推薦,而且相信上述相關問題終會得到改善.

10/10 優異

yun i chuang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

香港旅客 (香港)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置極佳
極方便两個電車站就到市中心, 房間空間足够而清潔, 前枱職員服務好,我會再入住.

10/10 優異

Jliao (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice location; Friendly host!
I really enjoy my stay at the Ema's. They have upgraded me to a bigger suite due to room availability. The room itself is very spacious and the conditions are acceptable. It's about good 10 mins walking distance from the central and only two stations away by the route 11 tramp from the central station. Take the tramp towards Auzelg if going to the hotel and get off at Beckenhof and the tramp towards Rehalp if going towards the central station. Overall I had a great time there, will definitely go back again!

6/10 一般

Winnie (Hong Kong)

讚好:職員與服務
平實之選
空間感是有了,但淋浴間由於花灑安裝方法令人縮在一角,手脟不停碰到牆壁,坐廁旁一㸃兒平面也沒有,十分不方便。所有傢俱都是基本實用形,像住在學生宿舍。 早餐份量充足,最令人驚喜的是㗎啡雖然不是上等貨色,但必定剛冲好就送到。
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8/10 不錯

Calvin Ng (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
適合家庭旅行
距離Main Station很近,搭11及14號直達酒店門口,很適合家庭旅行,但附近沒有購物及餐廳,只能到town,酒店提到大電視可接直上網,非常方便

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Ariel (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Really nice hotel will stay EMA house again if we go to Zurich again.

10/10 優異

alia (中国)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常满意
来到苏黎世就是中途歇脚,但是这个酒店让我爱上这里了,位置很棒从zurich hb 下来坐tram11号线直接到beckon下车一下就看到了。帮我们免费升级了酒店,房子超级好,服务人员很好,送餐到卧室,赞

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
苏黎世的公寓酒店
各方面都好,超过预期,有时间再去的话,会在选这家的。 建议你们用好点的酒店图片。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Judy (Mtn. Home)

親子同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely perfect! I usually try to include pro and cons of a property but I don’t have any cons and would just highly recommend.
於 2024 年 4 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2024年4月23日的回應
Dear Judy,Thank you very much for your wonderful review. We are thrilled to hear that we were able to meet your expectations and that you would highly recommend EMA House Hotel Suites. Your kind words are greatly appreciated by our entire team. We look forward to welcoming you back for another perfect stay in the future.

10/10 優異

Karen

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay, we loved this property!
於 2024 年 4 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2024年4月23日的回應
Dear Karen,Thank you so much for your kind review! We are glad to hear that you had a great stay at EMA House Hotel Suites. We appreciate your feedback and will continue to work hard to make sure that all of our guests have a wonderful experience. We look forward to the pleasure of welcoming you back on your future visits to Zurich.

8/10 不錯

Piyush Kumar

讚好:住宿狀況
於 2024 年 4 月住了 3 晚
Jonathan Anthamatten, General Manager 於 2024年4月15日的回應
Dear Piyush Kumar,We appreciate your positive rating of your experience at EMA House Hotel Suites. It is wonderful to know that we could meet your expectations and we hope that we will have the pleasure of welcoming you back in the future.

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Truly wonderful location! Great to have a tram stop right in front, but also was an easy and beautiful walk over the footbridge crossing the Limmat and through the Platzspitz park to the Hauptbahnhof. The views of the Limmat and the industrial quarter all the way to Uetilberg from our 6th floor windows were really stellar! We liked being able to open the big window for some fresh Spring air! The kitchen was great, with it's Keurig, good refrigerator, and dishwasher. And, we were thankful to have a washer/dryer (even though it was a bit frustrating when it refused to open at the end of the cycles, which took a really long time too). All of the staff (housekeeping and front desk) were super nice and accommodating! The whole apartment felt very luxurious and everyone concluded that it really was a perfect choice for our stay in Zürich. Thank you so much! We will be back.
於 2024 年 3 月住了 7 晚
Jonathan Anthamatten, General Manager 於 2024年4月8日的回應
Dear James,Thank you very much for your kind and detailed review. We are delighted to read that you enjoyed the location of our hotel, the views from your room and the amenities provided, including the kitchen and washer/dryer. We appreciate your kind words about our staff and are glad they could contribute to making your stay a remarkable one. Please accept our apologies for any inconvenience caused by the washer/dryer, we will definitely look into this. We are honoured that you chose EMA House Hotel Suites for your stays in Zürich and we look forward to welcoming you back soon.

10/10 優異

Alexander

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Jonathan Anthamatten, General Manager 於 2024年4月5日的回應
Dear Alexander,We are delighted to hear that your stay at EMA House Hotel Suites was excellent. Your satisfaction is our primary goal and we are pleased to know we achieved it. We look forward to welcoming you back on your next visit to Zurich.

10/10 優異

Sadik (Dubai)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Jonathan Anthamatten, General Manager 於 2024年4月5日的回應
Dear Sadik,Thank you for your excellent rating. We are delighted to know that you had an enjoyable stay at EMA House Hotel Suites. We strive to provide our guests with the best possible service and your feedback is a testament to our efforts. We hope to have the pleasure of welcoming you back soon.

10/10 優異

kira

於 2024 年 2 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2024年4月5日的回應
Dear kira,Thank you for leaving us such a wonderful rating. We are thrilled that you enjoyed your stay at the EMA House Hotel Suites. We look forward to hosting you again on your next visit to Zurich.

10/10 優異

Junaidi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The stay was comfortable. The apartment was so nice and huge and enough to fit 6 people though it says for 5 pax. The breakfast was sent to the room which was good with good varieties even is set. But we had additional 1 teen child and enough to fit in the room and even we requested for consideration to charge additional 1 pax to the same room (as family we prefer to be in same room), it was denied and asked to take another room. What to do as that was their policy.
於 2024 年 2 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2024年2月20日的回應
Dear Junaidi,It is great to hear that you found our suites comfortable and spacious. We are also pleased that you enjoyed the variety of our in-room breakfast. Regarding our policy on room occupancy, we maintain these rules according to fire safety regulations of the authorities. While we understand your preference to stay as a family in one room, we must adhere to these safety guidelines to ensure a consistent experience for all our guests. We truly hope that despite this, you and your family had a memorable time at EMA House Hotel Suites and will consider us for future stays. We are always eager to provide you with a warm and pleasant stay at EMA House Zurich.

10/10 優異

DeAnne

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A lovely spot for our two day stay in Zurich! Great proximity to plenty of restaurants, right on the river with a tram stop directly across the street. And I loved having a washed/dryer in the room! One thing that surprised us was the extra charge to ‘unlock’ the kitchen. When I booked the room, there were photos showing a full kitchen. We were looking forward to this after spending eight days at a small boutique hotel without such amenities. At the room rate paid, access to the kitchen should have been provided or at least clarified more directly in the booking details.
於 2024 年 1 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2024年2月20日的回應
Dear DeAnne,Your wonderful words about our location and amenities have lit up our day! We are glad you found our proximity to various restaurants and the tram stop convenient and that the in-room washer/dryer added to your comfort. Regarding the kitchen usage, we value your feedback and understand your point of view. To cater to a wide range of traveller needs, we do offer different rate plans, some of which include kitchen use. We are sorry if this was not clear at the time of your booking. Your comments inspire us to make our policies and facilities more transparent for our valued guests. Thank you again for choosing EMA House Hotel Suites for your stay in Zurich. We hope to welcome you back soon.

10/10 優異

Heather

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a very nice stay! Large spacious rooms, comfy beds, yummy breakfast and delightful staff :-)
於 2024 年 1 月住了 3 晚
Jonathan Anthamatten, General Manager 於 2024年1月29日的回應
Dear Heather,It is wonderful to know that you enjoyed your stay at EMA House Hotel Suites. It is always a joy to hear that our spacious rooms and comfortable beds were to your liking. Our team prides itself in providing a delightful service and it is gratifying to know that we made your experience remarkable. Your kind words about breakfast are also appreciated. We believe a good start to the day begins with a hearty breakfast and are happy to hear that ours met your expectations. We hope to have the pleasure of welcoming you back to Zurich in the near future.

10/10 優異

HUN

於 2024 年 1 月住了 3 晚
Jonathan Anthamatten, General Manager 於 2024年1月24日的回應
Dear HUN,Thank you very much for taking the time to rate your stay at EMA House Hotel Suites. We are delighted to hear that you had an enjoyable experience with us. We strive to provide the highest level of service quality to our guests and are pleased that your stay was a positive one. We look forward wo welcome you back to Zurich some other time.

10/10 優異

Ameer

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay and staff.
Very comfortable, convenient to everything, and best of all, the people at the front desk made us feel completely at home and helped us with a number of small requests. Best check-in ever. Room was great too!
於 2024 年 1 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2024年1月12日的回應
Dear Ameer,It is heartening to hear about your positive experience at EMA House Hotel Suites. It is wonderful to know that you found our location convenient and our rooms comfortable. Your kind words regarding our service desk team are particularly inspiring. Our staff is indeed committed to extending the highest level of hospitality, ensuring our guests feel at home. We strive to make check-in process smooth and hassle-free for our guests and it is delightful to know that we were successful in this regard during your stay. We look forward to welcoming you back on your next visit to Zurich.

10/10 優異

Harnie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Jonathan Anthamatten, General Manager 於 2024年1月12日的回應
Dear Harnie,We are delighted to hear that you enjoyed your stay at EMA House Hotel Suites. We strive to provide our guests with an enjoyable stay and we are glad that we were able to exceed your expectations. Thank you for choosing us and we hope to welcome you back again soon.

10/10 優異

Abdul Nasser

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2024年1月5日的回應
Dear Abdul Nasser,We are delighted to hear that you had a great experience. We appreciate your satisfaction and would be pleased to welcome you back to EMA House Hotel Suites in the future.

10/10 優異

Pamela

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Our family suite met our expectations. The service was excellent and the staff were very helpful. Good walking location to downtown. We would definitely choose Ema Hotel our next trip to Zurich.
於 2023 年 12 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2023年12月28日的回應
Dear Pamela,Your kind words about our 2-bedroom suite and staff are truly appreciated. It is always pleasing to hear when our guests have an enjoyable stay and find our location convenient. Your decision to choose EMA House Hotel Suites for your next visit to Zurich makes us feel honoured. It will be a delight to welcome you back.

10/10 優異

Kwon

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2023年12月28日的回應
Dear Kwon,Thank you for taking the time to share your feedback about your recent stay at EMA House Hotel Suites. We are delighted to hear that you had an enjoyable experience with us and that our services and amenities met your expectations. We look forward to welcoming you back again soon!

10/10 優異

Sebastian

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Luxury room in Zurich for family
The room was large and well appointed. We had a 2 bedroom, 1.5 bath room and it was beautifully decorated , with many little welcoming touches. We ordered breakfast to the room and it was delicious and right on time. Very close to the train station and the beautiful river is in walking distance. Highly recommend this location!
於 2023 年 12 月住了 2 晚
Jonathan Anthamatten, General Manager 於 2023年12月7日的回應
Dear Sebastian,Your kind words have indeed brightened our day. It is delightful to hear that you enjoyed your stay in our spacious and well-appointed suites. We pride ourselves on paying attention to detail and it is wonderful to know that our decor and welcoming touches were to your liking. We are thrilled that you enjoyed the breakfast we served and that our punctuality met your expectations. Your acknowledgment of our convenient location near the train station and the beautiful Limmat river is much appreciated. Your recommendation is the highest compliment we could receive, and we look forward to welcoming you back for another delightful stay at EMA House Hotel Suites.

2/10 很差

Julie

家人同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
We choose this hotel due to in room Laundry facility which was broken on our visit when asked for help at the front desk they provided none we had take our wet laundry with us to our next destination
於 2023 年 10 月住了 1 晚
Jonathan Anthamatten, General Manager 於 2023年11月27日的回應
Dear Julie,Your feedback is very important to us and we are sorry to hear about the inconvenience you faced regarding the in-room laundry facility. We understand how this could have affected your stay. We apologise if the team did not mention the common laundry in the basement with multiple machines during your stay. Our aim at EMA House Hotel Suites is to provide excellent services to our guests and your experience was certainly not reflective of the high standards we strive to achieve. We value your insights as they help us to improve. We hope to have the opportunity to serve you again in the future and provide you with a more seamless experience.