Dear Guest,Thank you for taking the time to share your feedback about your stay. We're sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered.Your feedback is essential for us to address these concerns and improve our services.Once again, we apologize for any inconvenience, and we hope to have the opportunity to better serve you in the future.

Hi Ching Yi, Thank you for your honest review. Your feedback is invaluable to us, and we're committed to making improvements based on your comments. We hope that despite these challenges, you had an overall enjoyable stay with us.Thank you for choosing our hotel, and we look forward to welcoming you back for an even better experience in the future.Kind regards, Hotel Montana

Dear Wai WaiThank you very much for rating us. We are sorry to see that you were not satisfied with our service. We hope you can give us another chance. Kind regards

Dear Ching-Yu,Thank you very much for your great review.Kind Regards,Your Hotel Montana Team

Dear Wing Kei,Thank you for your feedback regarding your stay. We appreciate your insights and understand your concerns.We apologize if the room's decor did not meet your expectations, and we understand that dark colors might not be ideal for those with mysophobia. We appreciate your input, and we'll consider these points for future improvements.Kind Regards,Your Hotel Montana Team

Dear Chi Han Thank you very much for your review. We are looking forward for your next stay with us.Kind regards

Dear Tzong-Sheng,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ka ManThank you for your feedback.We hope to see you again as a guest.Kind regards,

Dear An WeiThank you for your feedback.We hope to see you again as a guest.Kind regards,

Dear Ngai LunThank you for your feedback.We hope to see you again as a guest.Kind regards,

Dear Chung MingThank you for your feedback.We are glad to hear that you liked staying with us.We hope to see you again as a guest.

Dear Kiki,Thank you for your feedback.We are glad to hear that you liked staying with us.We hope to see you again as a guest.

亲爱的Ming，我很抱歉听到这个消息，我想为整个团队表示歉意!我向你保证，我们现在已经有了很大的变化，你可以再次见到一个伟大的团队。我们一定会再次更换早餐。我祝愿你一切顺利，并请你保持健康!

Dear Guest Thank you very much for your recent stay at the hotel Montana and your kind message. We are pleased to hear that you enjoyed and appreciated our product and services. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Guest Thank you for the review of our hotel. We appreciate your positive overall opinion of your stay with us and your helpful suggestions. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Guest Thank you very much for your recent stay at the hotel Montana and your kind message. We are pleased to hear that you enjoyed and appreciated our product and services. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Guest Thank you very much for your recent stay at the hotel Montana and your kind message. We are pleased to hear that you enjoyed and appreciated our product and services. Please rest assured that I will forward your encouraging words to my employees, since they are a great motivation and help us to continue in the same direction and to perform our daily services with enthusiasm and joy. We eagerly look forward to your next visit. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Clio We are very sorry to hear that our quality was not up to your expected level. It is important for us to provide to our guests top service in an environment of greatest comfort. Therefore we highly appreciate suggestions and inputs in order for us to integrate them in our regular internal staff trainings. Nevertheless, we hope to have the pleasure to welcoming you back soon. Yours sincerely, Patrick Prutscher Junior Front Office Manager

Dear Guest Thank you very much for your recent stay at the hotel Montana and your kind message. We are pleased to hear that you enjoyed and appreciated our product and services. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Guest Thank you for taking the time to share your Feedback with us. We appreciate your value feedback and work hard to meet and exceed our guests expectitions. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Guest Thank you for taking the time to share your Feedback with us. We appreciate your value feedback and work hard to meet and exceed our guests expectitions. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Cluster Junior Front Office Manager

Dear Guest Thank you for the review of our hotel. We appreciate your positive overall opinion of your stay with us and your helpful suggestions. Yours sincerely Patrick Prutscher Front Office Supervisor

Dear Guest Thank you very much for your recent stay at the hotel Montana and your kind message. We are pleased to hear that you enjoyed and appreciated our product and services. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Front Office Supervisor

Dear Guest Thank you for taking the time to share your Feedback with us. We appreciate your value feedback and work hard to meet and exceed our guests expectitions. It was a pleasure to have you as our guests and we are looking forward to welcoming you back again soon. Yours sincerely Patrick Prutscher Front Office Supervisor

Dear Guest Thank you for the review of our hotel. We appreciate your positive overall opinion of your stay with us and your helpful suggestions. Yours sincerely Patrick Prutscher Front Office Supervisor

Dear Guest Thank you for your Feedback. We are happy to read that you liked our location and the service. Kind regards

Dear Shui Man Thank you for your Feedback. Best regards

Dear Guest Thank you for giving us your Feedback. We are happy to read that you like the rooms, the service from our staff and for sure our great location. For the heat yes it is like you wrote, it was the last 2 weeks extremly hot in Switzerland. It would be a big pleasure for us to see you again. Best regards

Dear Chia We are happy that you like the location of the Hotel. We have a nice dyson van in the room but unfortunately it was so extremely hot this time in Switzerland. Best regards

Dear Guest Thank you for your Feedback. Best regards

Dear Kai Tai Thank you for your Feedback. It would be great if you could next time just write us some words why you just give us 2 of 10 points, so that we have the opportunity to change things. Kind regards

Dear Guest Thank you for your Feedback. Kind regards

Dear Guest Thank you for giving us a Feedback. Best regards

Dear Guest Thank you for giving us a Feedback. Best regards

Dear Fei Ying We are happy to read that you loved our Service and that you felt welcome from the beginning on. If you have any opportunity to come to Zurich again we would be more than happy to welcome you with us. Kind regards

Dear Guest Thank you for taking the time to send us your Feedback. We are happy to read that you like the location of the Hotel and thank you also for the feedback regarding the bed and pillow. We would be happy to welcome you with us again. Best regards

Dear Guest Thank you for taking the time to send us a Feedback. Hope to welcome you soon again. Best regards

Dear Guest Thank you for your Feedback. We are happy to read that you like our Hotel and the breakfast. For the problems in the bathroom please contact us next time directly so that we can fix it still during your stay. We hope to welcome you soon back with us in Zurich. Best regards

Dear Allison, thank you for your great review. Kind regards, Hotel Montana

Dear JesseThank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that our convenient location and delicious breakfast made your experience memorable. We can't wait to welcome you back for another great stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. See you soon!Kind regards

Dear DebasisThank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that our convenient location was beneficial for your travels, being within walking distance from Zurich HB and the Shilaqui bus terminus.However, we sincerely apologize for the less than satisfactory experience you encountered during your stay. Your comments regarding the service provided by our receptionists have been duly noted, and we will address this matter with our team to ensure that all guests receive the warm and welcoming service they deserve.Furthermore, we regret any inconvenience caused by the maintenance issues you mentioned in your room. Please rest assured that we take cleanliness and room maintenance very seriously, and we will immediately investigate and rectify the issues you highlighted, such as the faulty hairdryer, stains in the commode, non-functional stand lamps, and the faulty main door lock.We truly value your feedback as it allows us to identify areas where we can improve and enhance the overall guest experience. It is our goal to provide all our guests with a comfortable and enjoyable stay, and we are committed to taking the necessary steps to ensure that incidents like these do not recur in the future.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve.Kind regards

Dear Evelyn, thank you for your good review. Kind regards, Hotel Montana