「Unfortunately, our stay was disappointing. Our original room had a strong urine odor, dried urine stains on the bathroom floor, and was visibly dirty. The exterior sliding door also wouldn’t latch, which was a safety concern.
Thankfully, the front desk receptionist was incredibly kind and helpful. She documented our concerns and promptly moved us to another room. While the second room was better, it still fell short of expectations.
I truly appreciated the receptionist’s excellent service, but...
「We had standing water in our room, when we went to tell the front desk, we were told "I can get you a mop"
The soaps were locked in so high my kids couldn't reach them and the AC unit kicked on so loud it was hard to get to sleep.
Bed was comfortable, good water pressure.」